Period
to 22 September 2018

The median contractor rate for a Desktop Support was £160 per day in advertised job vacancies in the South West during the 6 months to 22 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > South West
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 78 99 121
Rank change year-on-year +21 +22 -25
Contract jobs requiring a Desktop Support 158 110 90
As % of all contract IT jobs advertised in the South West 2.71% 2.01% 1.54%
As % of the Job Titles category 2.85% 2.10% 1.62%
Number of daily rates quoted 97 63 47
South West median daily rate £160 £160 £180
Median daily rate % change year-on-year - -11.11% +53.19%
10th Percentile £114 £110 £127
90th Percentile £317 £335 £503
England median daily rate £175 £175 £175
Number of hourly rates quoted 36 18 18
South West median hourly rate £16.75 £13.00 £13.11
Median hourly rate % change year-on-year +28.85% -0.86% -12.58%
10th Percentile £11.17 £11.24 £10.20
90th Percentile £20.85 £17.50 £23.98
England median hourly rate £17.50 £14.50 £15.00
% change year-on-year +20.69% -3.33% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South West
Contract vacancies in the South West with a recognized job title 5,545 5,245 5,555
% of contract IT jobs with a recognized job title 95.14% 95.75% 94.89%
Number of daily rates quoted 3,411 3,270 3,589
South West median daily rate £413 £380 £375
Median daily rate % change year-on-year +8.48% +1.40% -
10th Percentile £250 £213 £225
90th Percentile £563 £538 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 298 242 328
South West median hourly rate £40.00 £35.00 £27.50
Median hourly rate % change year-on-year +14.29% +27.27% +15.79%
10th Percentile £11.67 £11.72 £11.59
90th Percentile £48.75 £50.00 £47.50
England median hourly rate £18.00 £18.70 £19.00
% change year-on-year -3.74% -1.58% +6.92%

Desktop Support
Job Vacancy Trend in the South West

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Desktop Support in the South West

Desktop Support
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the South West.

Contractor daily rate trend for Desktop Support in the South West

Desktop Support
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Desktop Support in the South West over the 6 months to 22 September 2018.

Contractor daily rate histogram for Desktop Support in the South West

Desktop Support
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the South West.

Contractor hourly rate trend for Desktop Support in the South West

Desktop Support
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Desktop Support in the South West over the 6 months to 22 September 2018.

Contractor hourly rate histogram for Desktop Support in the South West

Desktop Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the South West region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +8 50 £135 -10.00% 3
Wiltshire +13 44 £156 -46.15% 2
Gloucestershire +2 21 £175 +25.00% 1
Devon +20 16 £133 +30.66% 2
Somerset -3 15 £188 +17.19% 2
Dorset +1 6 £179 +10.85% 1
Cornwall - 5 £300 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 22 September 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region featuring Desktop Support in the job title.

1 114 (72.15%) Windows
2 66 (41.77%) Windows 10
3 52 (32.91%) Windows 7
4 47 (29.75%) Active Directory
5 30 (18.99%) Microsoft
6 29 (18.35%) SCCM
6 29 (18.35%) Security Cleared
7 28 (17.72%) Office 365
8 26 (16.46%) SC Cleared
9 20 (12.66%) Break/Fix
10 18 (11.39%) Windows Server
10 18 (11.39%) Microsoft Office
11 16 (10.13%) ITIL
11 16 (10.13%) Linux
12 15 (9.49%) Windows XP
12 15 (9.49%) Migration
13 12 (7.59%) Application Packaging
14 11 (6.96%) Finance
14 11 (6.96%) Windows Server 2008
15 10 (6.33%) LAN
15 10 (6.33%) WAN
16 9 (5.70%) Apple
16 9 (5.70%) SLA
16 9 (5.70%) Time Management
16 9 (5.70%) Windows Server 2012
16 9 (5.70%) Apple iOS
16 9 (5.70%) PABX
17 8 (5.06%) Remote Desktop
17 8 (5.06%) VMware
17 8 (5.06%) Service Management

Desktop Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.43%) Blackberry Enterprise Server
2 5 (3.16%) Skype for Business
3 4 (2.53%) MS Exchange
4 3 (1.90%) SharePoint
5 1 (0.63%) IIS
5 1 (0.63%) SharePoint 2010
5 1 (0.63%) SharePoint 2013
Applications
1 18 (11.39%) Microsoft Office
2 1 (0.63%) Spreadsheet
Cloud Services
1 28 (17.72%) Office 365
2 6 (3.80%) Microsoft Azure
Communications & Networking
1 10 (6.33%) LAN
1 10 (6.33%) WAN
2 9 (5.70%) PABX
3 8 (5.06%) Internet
3 8 (5.06%) Remote Desktop
4 7 (4.43%) DNS
5 5 (3.16%) Skype
6 3 (1.90%) DHCP
7 2 (1.27%) Firewall
7 2 (1.27%) TCP/IP
7 2 (1.27%) VLAN
7 2 (1.27%) VoIP
7 2 (1.27%) VPN
8 1 (0.63%) Intranet
8 1 (0.63%) NetScaler
8 1 (0.63%) SMS
Database & Business Intelligence
1 2 (1.27%) SQL Server
2 1 (0.63%) Data Mining
2 1 (0.63%) SQL Server 2008
Development Applications
1 2 (1.27%) Eclipse
1 2 (1.27%) Visual Studio
2 1 (0.63%) MSI
General
1 11 (6.96%) Finance
2 6 (3.80%) Manufacturing
3 5 (3.16%) Electronics
3 5 (3.16%) Marketing
3 5 (3.16%) Telecoms
4 2 (1.27%) Local Government
5 1 (0.63%) Banking
5 1 (0.63%) Games
5 1 (0.63%) Legal
Libraries, Frameworks & Software Standards
1 3 (1.90%) .NET
2 1 (0.63%) Middleware
2 1 (0.63%) Software Packaging
Miscellaneous
1 5 (3.16%) Blackberry
1 5 (3.16%) NHS
2 4 (2.53%) Data Centre
3 3 (1.90%) Driving Licence
3 3 (1.90%) Fat Client
3 3 (1.90%) Thin Client
3 3 (1.90%) Video Conferencing
4 2 (1.27%) Analytical Skills
4 2 (1.27%) Management Information System
4 2 (1.27%) Smartphone
5 1 (0.63%) Computer Science
5 1 (0.63%) Enterprise Software
5 1 (0.63%) iPad
5 1 (0.63%) iPhone
5 1 (0.63%) Self-Motivation
Operating Systems
1 114 (72.15%) Windows
2 66 (41.77%) Windows 10
3 52 (32.91%) Windows 7
4 18 (11.39%) Windows Server
5 16 (10.13%) Linux
6 15 (9.49%) Windows XP
7 11 (6.96%) Windows Server 2008
8 9 (5.70%) Apple iOS
8 9 (5.70%) Windows Server 2012
9 6 (3.80%) Windows 8
10 4 (2.53%) Android
10 4 (2.53%) SUSE Linux Enterprise Server
11 3 (1.90%) Mac OS
12 1 (0.63%) VMS
Processes & Methodologies
1 20 (12.66%) Break/Fix
2 16 (10.13%) ITIL
3 15 (9.49%) Migration
4 12 (7.59%) Application Packaging
5 9 (5.70%) Time Management
6 8 (5.06%) Service Management
7 6 (3.80%) Server Management
7 6 (3.80%) Software Deployment
8 5 (3.16%) Business Analysis
8 5 (3.16%) Business Intelligence
8 5 (3.16%) Customer Requirements
8 5 (3.16%) Digital Marketing
8 5 (3.16%) Programme Management
9 4 (2.53%) Agile Software Development
9 4 (2.53%) Analytics
9 4 (2.53%) PRINCE2
9 4 (2.53%) Problem-Solving
9 4 (2.53%) Service Design
9 4 (2.53%) Test Strategy
10 2 (1.27%) Mentoring
Programming Languages
1 3 (1.90%) SQL
2 2 (1.27%) C#
2 2 (1.27%) C++
2 2 (1.27%) Java
2 2 (1.27%) PowerShell
3 1 (0.63%) VB
Qualifications
1 29 (18.35%) Security Cleared
2 26 (16.46%) SC Cleared
3 3 (1.90%) MCP
3 3 (1.90%) Microsoft Certification
4 2 (1.27%) DV Cleared
5 1 (0.63%) A+ Certification
5 1 (0.63%) BPSS Clearance
5 1 (0.63%) Degree
5 1 (0.63%) ECDL
5 1 (0.63%) MCDST
5 1 (0.63%) MCSE
Quality Assurance & Compliance
1 9 (5.70%) SLA
2 4 (2.53%) QA
System Software
1 47 (29.75%) Active Directory
2 5 (3.16%) Microsoft App-V
2 5 (3.16%) VMware Infrastructure
3 4 (2.53%) Hyper-V
4 2 (1.27%) Virtual Desktop
4 2 (1.27%) XenApp
4 2 (1.27%) XenDesktop
5 1 (0.63%) VMware ESXi
5 1 (0.63%) VMware Workstation
5 1 (0.63%) vSphere
Systems Management
1 29 (18.35%) SCCM
2 4 (2.53%) ZENworks
3 2 (1.27%) Microsoft Intune
3 2 (1.27%) SCOrch
3 2 (1.27%) SCSM
4 1 (0.63%) AirWatch
4 1 (0.63%) BMC PATROL
4 1 (0.63%) Symantec Endpoint Protection
4 1 (0.63%) Systems Management Server (SMS)
4 1 (0.63%) WSUS
Vendors
1 30 (18.99%) Microsoft
2 9 (5.70%) Apple
3 8 (5.06%) HP
3 8 (5.06%) VMware
4 7 (4.43%) Citrix
5 5 (3.16%) SAP
6 4 (2.53%) Micro Focus
6 4 (2.53%) Novell
6 4 (2.53%) Symantec
7 3 (1.90%) Cisco
8 2 (1.27%) Ivanti
8 2 (1.27%) NetApp
8 2 (1.27%) Oracle
9 1 (0.63%) CA
9 1 (0.63%) Canon
9 1 (0.63%) CheckPoint
9 1 (0.63%) McAfee
9 1 (0.63%) Mitel
9 1 (0.63%) Polycom
9 1 (0.63%) Wyse