Period
to 17 July 2019

The median contractor rate for a Desktop Support was £158 per day in advertised job vacancies in the South West during the 6 months to 17 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > South West
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 139 118 143
Rank change year-on-year -21 +25 +6
Contract jobs requiring a Desktop Support 86 88 57
As % of all contract IT jobs advertised in the South West 1.37% 1.66% 1.04%
As % of the Job Titles category 1.44% 1.74% 1.08%
Number of daily rates quoted 52 40 28
South West median daily rate £158 £145 £155
Median daily rate % change year-on-year +8.62% -6.45% +3.33%
10th Percentile £121 £115 £117
90th Percentile £300 £214 £241
England median daily rate £175 £163 £155
% change year-on-year +7.69% +4.84% -2.36%
Number of hourly rates quoted 16 26 13
South West median hourly rate £17.50 £13.54 £15.25
Median hourly rate % change year-on-year +29.27% -11.23% +15.31%
10th Percentile £13.34 £11.17 £11.00
90th Percentile £21.50 £17.65 £17.38
England median hourly rate £16.00 £16.35 £15.50
% change year-on-year -2.14% +5.48% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South West
Contract vacancies in the South West with a recognized job title 5,987 5,054 5,263
% of contract IT jobs with a recognized job title 95.43% 95.20% 95.57%
Number of daily rates quoted 3,800 3,035 3,301
South West median daily rate £426 £400 £380
Median daily rate % change year-on-year +6.38% +5.26% +1.33%
10th Percentile £261 £250 £225
90th Percentile £615 £550 £538
England median daily rate £475 £450 £438
% change year-on-year +5.56% +2.86% +2.94%
Number of hourly rates quoted 390 305 280
South West median hourly rate £40.75 £33.50 £38.50
Median hourly rate % change year-on-year +21.64% -12.99% +10.00%
10th Percentile £12.25 £12.20 £11.72
90th Percentile £52.50 £48.75 £50.00
England median hourly rate £20.00 £18.70 £18.50
% change year-on-year +6.95% +1.08% -2.63%

Desktop Support
Job Vacancy Trend in the South West

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Desktop Support in the South West

Desktop Support
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the South West.

Contractor daily rate trend for Desktop Support in the South West

Desktop Support
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Desktop Support in the South West over the 6 months to 17 July 2019.

Contractor daily rate histogram for Desktop Support in the South West

Desktop Support
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the South West.

Contractor hourly rate trend for Desktop Support in the South West

Desktop Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the South West region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -24 23 £139 -22.24%
Bristol -12 20 £180 +35.06% 5
Gloucestershire -17 15 £279 +89.93% 2
Somerset -4 11 £170 -5.95% 2
Dorset 0 9 £165 +2.33% 1
Devon -12 7 £125 -35.06% 4
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 17 July 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South West region featuring Desktop Support in the job title.

1 45 (52.33%) Windows
2 39 (45.35%) Windows 7
3 33 (38.37%) Windows 10
4 28 (32.56%) Office 365
5 23 (26.74%) Active Directory
6 20 (23.26%) ITIL
7 18 (20.93%) Finance
8 16 (18.60%) Security Cleared
9 15 (17.44%) SCCM
10 14 (16.28%) Microsoft
11 13 (15.12%) Business Intelligence
11 13 (15.12%) SAP
11 13 (15.12%) Marketing
11 13 (15.12%) Manufacturing
11 13 (15.12%) Programme Management
11 13 (15.12%) Electronics
11 13 (15.12%) Telecoms
11 13 (15.12%) Digital Marketing
11 13 (15.12%) SC Cleared
12 11 (12.79%) Microsoft Office
13 10 (11.63%) Windows 8
14 9 (10.47%) Analytical Skills
14 9 (10.47%) Self-Motivation
15 8 (9.30%) Computer Science
15 8 (9.30%) Internet
15 8 (9.30%) Blackberry Enterprise Server
15 8 (9.30%) Problem-Solving
15 8 (9.30%) Break/Fix
16 7 (8.14%) Root Cause Analysis
16 7 (8.14%) Data Centre

Desktop Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.30%) Blackberry Enterprise Server
2 4 (4.65%) MS Exchange
3 2 (2.33%) Exchange Server 2010
4 1 (1.16%) Confluence
4 1 (1.16%) IBM Notes
4 1 (1.16%) SharePoint
Applications
1 11 (12.79%) Microsoft Office
2 6 (6.98%) CATIA
2 6 (6.98%) Pro/ENGINEER
2 6 (6.98%) PTC Creo
3 2 (2.33%) Microsoft Excel
3 2 (2.33%) Microsoft PowerPoint
3 2 (2.33%) MS Visio
4 1 (1.16%) Acrobat
Cloud Services
1 28 (32.56%) Office 365
2 1 (1.16%) Azure Stack
2 1 (1.16%) Microsoft Azure
2 1 (1.16%) OneDrive
Communications & Networking
1 8 (9.30%) Internet
2 4 (4.65%) Remote Desktop
3 2 (2.33%) Skype
3 2 (2.33%) TCP/IP
3 2 (2.33%) VPN
3 2 (2.33%) Wireless
4 1 (1.16%) DHCP
4 1 (1.16%) DNS
4 1 (1.16%) Firewall
4 1 (1.16%) LAN
4 1 (1.16%) NetScaler
4 1 (1.16%) SMS
4 1 (1.16%) WAN
Database & Business Intelligence
1 1 (1.16%) SQL Server
Development Applications
1 1 (1.16%) JIRA
1 1 (1.16%) TestRail
1 1 (1.16%) Visual Studio
1 1 (1.16%) Zephyr
General
1 18 (20.93%) Finance
2 13 (15.12%) Electronics
2 13 (15.12%) Manufacturing
2 13 (15.12%) Marketing
2 13 (15.12%) Telecoms
3 1 (1.16%) Banking
Miscellaneous
1 9 (10.47%) Analytical Skills
1 9 (10.47%) Self-Motivation
2 7 (8.14%) Data Centre
2 7 (8.14%) Fat Client
2 7 (8.14%) Thin Client
3 4 (4.65%) Driving Licence
4 2 (2.33%) Blackberry
4 2 (2.33%) Mobile App
4 2 (2.33%) NHS
5 1 (1.16%) e-Learning
5 1 (1.16%) Management Information System
5 1 (1.16%) Mobile Computing
Operating Systems
1 45 (52.33%) Windows
2 39 (45.35%) Windows 7
3 33 (38.37%) Windows 10
4 10 (11.63%) Windows 8
5 5 (5.81%) Windows XP
6 3 (3.49%) Windows Server
6 3 (3.49%) Windows Server 2008
6 3 (3.49%) Windows Server 2012
7 1 (1.16%) Android
7 1 (1.16%) Linux
7 1 (1.16%) Mac OS
7 1 (1.16%) Unix
Processes & Methodologies
1 20 (23.26%) ITIL
2 13 (15.12%) Business Intelligence
2 13 (15.12%) Digital Marketing
2 13 (15.12%) Programme Management
3 8 (9.30%) Break/Fix
3 8 (9.30%) Computer Science
3 8 (9.30%) Problem-Solving
4 7 (8.14%) Migration
4 7 (8.14%) Root Cause Analysis
4 7 (8.14%) Server Management
5 6 (6.98%) Analytics
5 6 (6.98%) Application Packaging
5 6 (6.98%) Data Analytics
5 6 (6.98%) Incident Management
5 6 (6.98%) PLM
5 6 (6.98%) Service Management
6 5 (5.81%) Service Delivery
6 5 (5.81%) Virtual Infrastructure
7 3 (3.49%) Problem Management
7 3 (3.49%) Trend Analysis
Programming Languages
1 6 (6.98%) MATLAB
2 5 (5.81%) PowerShell
3 3 (3.49%) VBScript
4 2 (2.33%) C
5 1 (1.16%) Java
5 1 (1.16%) JavaScript
5 1 (1.16%) PHP
5 1 (1.16%) Python
5 1 (1.16%) SQL
Qualifications
1 16 (18.60%) Security Cleared
2 13 (15.12%) SC Cleared
3 6 (6.98%) ECDL
4 4 (4.65%) A+ Certification
5 2 (2.33%) ITIL Certification
6 1 (1.16%) CCA
6 1 (1.16%) CCNA
6 1 (1.16%) Cisco Certification
6 1 (1.16%) Citrix Certification
6 1 (1.16%) Degree
6 1 (1.16%) DV Cleared
6 1 (1.16%) MCP
6 1 (1.16%) Microsoft Certification
6 1 (1.16%) RHCE
Quality Assurance & Compliance
1 7 (8.14%) SLA
2 1 (1.16%) ISO/IEC 20000
System Software
1 23 (26.74%) Active Directory
2 5 (5.81%) VMware Infrastructure
3 4 (4.65%) BitLocker
4 3 (3.49%) vSphere
5 1 (1.16%) Hyper-V
5 1 (1.16%) Microsoft App-V
5 1 (1.16%) Virtual Desktop
5 1 (1.16%) XenApp
5 1 (1.16%) XenDesktop
Systems Management
1 15 (17.44%) SCCM
2 1 (1.16%) Business Desktop Deployment
2 1 (1.16%) Microsoft Data Protection Manager
2 1 (1.16%) Norton AntiVirus
2 1 (1.16%) SCOM
2 1 (1.16%) SCOrch
2 1 (1.16%) ServiceCenter
2 1 (1.16%) Systems Management Server (SMS)
2 1 (1.16%) WSUS
Vendors
1 14 (16.28%) Microsoft
2 13 (15.12%) SAP
3 6 (6.98%) ANSYS
4 5 (5.81%) HP
4 5 (5.81%) VMware
5 3 (3.49%) Cisco
5 3 (3.49%) Citrix
6 2 (2.33%) Dell
6 2 (2.33%) Hitachi
6 2 (2.33%) IBM
6 2 (2.33%) Sun
7 1 (1.16%) Adobe
7 1 (1.16%) Altiris
7 1 (1.16%) Atlassian
7 1 (1.16%) Lotus
7 1 (1.16%) McAfee
7 1 (1.16%) Splunk
7 1 (1.16%) Symantec
7 1 (1.16%) Wyse