Period
to 27 November 2021

The median contractor rate for a Desktop Support was £168 per day in advertised job vacancies in England during the 6 months to 27 November 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK > England
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 301 317 213
Rank change year-on-year +16 -104 +63
Contract jobs requiring a Desktop Support 620 213 939
As % of all contract jobs advertised in England 0.88% 0.70% 1.25%
As % of the Job Titles category 0.94% 0.75% 1.33%
Number of daily rates quoted 415 142 535
10th Percentile £113 £120 £116
25th Percentile £130 £140 £131
Median daily rate (50th Percentile) £168 £163 £175
Median % change year-on-year +2.52% -6.64% +2.94%
75th Percentile £215 £200 £226
90th Percentile £262 £300 £288
UK median daily rate £170 £160 £173
% change year-on-year +6.25% -7.25% +4.55%
Number of hourly rates quoted 106 35 198
10th Percentile £11.90 £11.90 £11.17
25th Percentile £15.04 £14.00 £13.00
Median hourly rate £17.50 £19.90 £16.00
Median % change year-on-year -12.06% +24.38% -8.57%
75th Percentile £20.00 £21.05 £18.53
90th Percentile £24.25 £22.07 £20.75
UK median hourly rate £17.50 £19.13 £16.00
% change year-on-year -8.50% +19.53% -8.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 65,954 28,352 70,674
% of contract IT jobs with a recognized job title 93.57% 92.61% 94.00%
Number of daily rates quoted 46,757 19,551 47,805
10th Percentile £300 £260 £256
25th Percentile £413 £363 £363
Median daily rate (50th Percentile) £513 £475 £466
Median % change year-on-year +7.89% +1.93% +3.56%
75th Percentile £625 £575 £575
90th Percentile £700 £668 £650
UK median daily rate £500 £475 £460
% change year-on-year +5.26% +3.26% +2.22%
Number of hourly rates quoted 1,950 1,016 2,455
10th Percentile £12.00 £11.17 £11.17
25th Percentile £14.00 £14.00 £13.88
Median hourly rate £20.00 £22.50 £18.55
Median % change year-on-year -11.11% +21.29% +6.00%
75th Percentile £45.85 £45.00 £42.50
90th Percentile £62.33 £55.00 £52.50
UK median hourly rate £20.00 £22.50 £18.70
% change year-on-year -11.11% +20.32% +6.86%

Desktop Support
Job Vacancy Trend in England

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Desktop Support in England

Desktop Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Desktop Support in England.

Daily rate trend for Desktop Support in England

Desktop Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Desktop Support in England over the 6 months to 27 November 2021.

Daily rate histogram for Desktop Support in England

Desktop Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Desktop Support in England.

Hourly rate trend for Desktop Support in England

Desktop Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Desktop Support in England over the 6 months to 27 November 2021.

Hourly rate histogram for Desktop Support in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the England region over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -88 179 £193 -3.75% 43
Midlands +16 121 £167 +4.22% 14
South East -23 110 £175 +7.94% 27
North of England -6 107 £180 +20.00% 17
West Midlands 0 85 £188 +17.19% 8
South West -5 69 £140 -7.44% 10
North West -21 56 £150 - 9
Yorkshire -11 42 £200 +37.93% 7
East Midlands -5 36 £150 -11.76% 5
East of England -28 34 £163 +16.07% 8
North East -3 9 £123 -22.22% 1
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 November 2021, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Desktop Support in the job title.

1 394 (63.55%) Windows
2 227 (36.61%) Windows 10
3 215 (34.68%) Active Directory
4 211 (34.03%) Social Skills
5 207 (33.39%) Microsoft 365
6 159 (25.65%) Microsoft
7 139 (22.42%) Microsoft Office
8 106 (17.10%) SCCM
9 98 (15.81%) Windows 7
10 84 (13.55%) ITIL
11 66 (10.65%) HP
12 63 (10.16%) Problem-Solving
13 55 (8.87%) SLA
13 55 (8.87%) ITSM
14 52 (8.39%) LAN
15 50 (8.06%) VPN
16 48 (7.74%) Citrix
16 48 (7.74%) iPhone
17 45 (7.26%) Dell
17 45 (7.26%) Apple
18 44 (7.10%) DHCP
18 44 (7.10%) Finance
19 43 (6.94%) DNS
19 43 (6.94%) Android
19 43 (6.94%) Break/Fix
20 42 (6.77%) Public Sector
21 41 (6.61%) Cisco
22 38 (6.13%) MS Exchange
22 38 (6.13%) Blackberry
22 38 (6.13%) Service Management

Desktop Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (6.13%) MS Exchange
2 24 (3.87%) SharePoint
3 7 (1.13%) Skype for Business
4 3 (0.48%) Exchange Server 2010
4 3 (0.48%) IBM Notes
5 2 (0.32%) Blackberry Enterprise Server
6 1 (0.16%) CMS
Applications
1 139 (22.42%) Microsoft Office
2 21 (3.39%) Microsoft Excel
3 6 (0.97%) Microsoft PowerPoint
4 2 (0.32%) Spreadsheet
5 1 (0.16%) AutoCAD
5 1 (0.16%) MS Visio
5 1 (0.16%) Revit
Business Applications
1 5 (0.81%) Remedy ITSM
2 1 (0.16%) Eikon
Cloud Services
1 207 (33.39%) Microsoft 365
2 27 (4.35%) OneDrive
3 21 (3.39%) Azure
4 7 (1.13%) Azure Active Directory
5 6 (0.97%) Google Workspace
6 2 (0.32%) SaaS
6 2 (0.32%) Slack
7 1 (0.16%) AWS
7 1 (0.16%) Azure ExpressRoute
7 1 (0.16%) Azure Sentinel
7 1 (0.16%) Azure Storage
7 1 (0.16%) Google Docs
7 1 (0.16%) IaaS
7 1 (0.16%) iTunes
7 1 (0.16%) Mimecast
7 1 (0.16%) PaaS
7 1 (0.16%) Power Automate
Communications & Networking
1 52 (8.39%) LAN
2 50 (8.06%) VPN
3 44 (7.10%) DHCP
4 43 (6.94%) DNS
5 37 (5.97%) WAN
6 27 (4.35%) Wireless
7 23 (3.71%) VoIP
8 22 (3.55%) Wi-Fi
9 21 (3.39%) TCP/IP
10 13 (2.10%) VLAN
11 12 (1.94%) Remote Desktop
12 11 (1.77%) Firewall
12 11 (1.77%) WebEx
13 8 (1.29%) Skype
14 6 (0.97%) Internet
15 5 (0.81%) 802.11
15 5 (0.81%) Structured Cabling
16 4 (0.65%) Bluetooth
17 3 (0.48%) Intranet
17 3 (0.48%) SAN
Database & Business Intelligence
1 2 (0.32%) SQL Server
2 1 (0.16%) GIS
2 1 (0.16%) SQL Server 2008
Development Applications
1 2 (0.32%) JIRA
1 2 (0.32%) Subversion
General
1 211 (34.03%) Social Skills
2 44 (7.10%) Finance
3 42 (6.77%) Public Sector
4 24 (3.87%) Analytical Skills
5 22 (3.55%) Banking
6 17 (2.74%) Telecoms
7 15 (2.42%) Organisational Skills
8 11 (1.77%) Documentation Skills
8 11 (1.77%) Electronics
8 11 (1.77%) Manufacturing
8 11 (1.77%) Marketing
9 10 (1.61%) Local Government
10 5 (0.81%) Influencing Skills
10 5 (0.81%) Legal
11 4 (0.65%) Publishing
12 3 (0.48%) Digital Economy
12 3 (0.48%) Financial Institution
12 3 (0.48%) Investment Banking
12 3 (0.48%) Presentation Skills
13 2 (0.32%) Retail
Libraries, Frameworks & Software Standards
1 19 (3.06%) XMPP
2 5 (0.81%) 802.1X
3 2 (0.32%) LAMP
3 2 (0.32%) STL
4 1 (0.16%) .NET
4 1 (0.16%) EDI
Miscellaneous
1 48 (7.74%) iPhone
2 38 (6.13%) Blackberry
3 37 (5.97%) NHS
4 35 (5.65%) iPad
5 28 (4.52%) Video Conferencing
6 17 (2.74%) Smartphone
7 13 (2.10%) Driving Licence
8 11 (1.77%) Self-Motivation
9 7 (1.13%) Management Information System
9 7 (1.13%) User Experience
10 6 (0.97%) Data Centre
10 6 (0.97%) Virtual Team
11 5 (0.81%) BYOD
12 4 (0.65%) Data Protection Act
13 3 (0.48%) Mobile App
13 3 (0.48%) Replication
14 2 (0.32%) CMDB
14 2 (0.32%) Fat Client
14 2 (0.32%) Hedge funds
14 2 (0.32%) Mobile Computing
Operating Systems
1 394 (63.55%) Windows
2 227 (36.61%) Windows 10
3 98 (15.81%) Windows 7
4 43 (6.94%) Android
5 34 (5.48%) Windows Server
6 32 (5.16%) Apple iOS
7 29 (4.68%) Windows 8
8 21 (3.39%) Mac OS
8 21 (3.39%) Windows Phone
9 19 (3.06%) Mac OS X
10 18 (2.90%) Linux
11 13 (2.10%) Windows Server 2012
12 8 (1.29%) Windows XP
13 7 (1.13%) Windows Server 2016
14 4 (0.65%) Windows Server 2008
14 4 (0.65%) Windows Vista
15 3 (0.48%) Unix
15 3 (0.48%) Windows Server 2019
16 1 (0.16%) Ubuntu
Processes & Methodologies
1 84 (13.55%) ITIL
2 63 (10.16%) Problem-Solving
3 55 (8.87%) ITSM
4 43 (6.94%) Break/Fix
5 38 (6.13%) Service Management
6 25 (4.03%) Asset Management
7 24 (3.87%) Antivirus Management
8 23 (3.71%) Problem Management
9 21 (3.39%) Incident Management
10 18 (2.90%) Migration
11 15 (2.42%) Service Delivery
12 13 (2.10%) Project Delivery
12 13 (2.10%) Software Deployment
13 12 (1.94%) ITIL V3
14 11 (1.77%) Business Intelligence
14 11 (1.77%) Digital Marketing
14 11 (1.77%) Mobile Device Management
14 11 (1.77%) Programme Management
14 11 (1.77%) Stakeholder Management
15 10 (1.61%) Trend Analysis
Programming Languages
1 26 (4.19%) PowerShell
2 12 (1.94%) VBScript
3 10 (1.61%) VB
4 8 (1.29%) SQL
5 1 (0.16%) Bash Shell
5 1 (0.16%) Perl
5 1 (0.16%) Python
Qualifications
1 34 (5.48%) Security Cleared
2 23 (3.71%) SC Cleared
3 13 (2.10%) MCP
4 11 (1.77%) Microsoft Certification
5 9 (1.45%) A+ Certification
5 9 (1.45%) DBS Check
6 7 (1.13%) Degree
7 5 (0.81%) MCSE
8 4 (0.65%) ITIL Certification
8 4 (0.65%) ITIL Foundation Certificate
9 3 (0.48%) DV Cleared
9 3 (0.48%) Network+ Certification
10 2 (0.32%) BPSS Clearance
10 2 (0.32%) Computer Science Degree
11 1 (0.16%) CCNA
11 1 (0.16%) Cisco Certification
11 1 (0.16%) Citrix Certification
11 1 (0.16%) DCSE
11 1 (0.16%) Dell Certification
11 1 (0.16%) MCITP
Quality Assurance & Compliance
1 55 (8.87%) SLA
2 8 (1.29%) GDPR
3 5 (0.81%) Disclosure Scotland
System Software
1 215 (34.68%) Active Directory
2 30 (4.84%) VMware Infrastructure
3 16 (2.58%) BitLocker
4 13 (2.10%) Virtual Desktop
5 6 (0.97%) Virtual Machines
6 5 (0.81%) Firmware
6 5 (0.81%) Hyper-V
6 5 (0.81%) XenApp
7 3 (0.48%) XenDesktop
8 2 (0.32%) VMware ESXi
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) Terminal Services
9 1 (0.16%) Virtual Servers
9 1 (0.16%) vSphere
Systems Management
1 106 (17.10%) SCCM
2 18 (2.90%) Microsoft Intune
3 10 (1.61%) AppManager
4 5 (0.81%) Norton AntiVirus
4 5 (0.81%) WMI
5 3 (0.48%) AirWatch
5 3 (0.48%) SCVMM
5 3 (0.48%) WSUS
6 2 (0.32%) Jamf Pro
6 2 (0.32%) NetBackup
6 2 (0.32%) SCOM
6 2 (0.32%) vCenter Server
7 1 (0.16%) Cisco CUCM
7 1 (0.16%) McAfee ePO
7 1 (0.16%) SCOrch
7 1 (0.16%) ServiceCenter
7 1 (0.16%) Simpana
7 1 (0.16%) Single Sign-On
7 1 (0.16%) Symantec Enterprise Vault
Vendors
1 159 (25.65%) Microsoft
2 66 (10.65%) HP
3 48 (7.74%) Citrix
4 45 (7.26%) Apple
4 45 (7.26%) Dell
5 41 (6.61%) Cisco
6 37 (5.97%) VMware
7 31 (5.00%) ServiceNow
8 16 (2.58%) Ivanti
9 15 (2.42%) Remedy
10 13 (2.10%) Google
11 11 (1.77%) SAP
12 7 (1.13%) Symantec
13 6 (0.97%) Bloomberg
13 6 (0.97%) McAfee
14 5 (0.81%) Adobe
14 5 (0.81%) Avaya
15 4 (0.65%) Fujitsu
15 4 (0.65%) iManage
15 4 (0.65%) MobileIron