Desktop Support Contracts in England

The median contractor rate for a Desktop Support was £175 per day in advertised job vacancies in England during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support UK / England
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	233	222	168
Rank change year-on-year	-11	-54
Contract jobs requiring a Desktop Support	450	570	732
As % of all contract IT jobs advertised in England	1.04%	1.15%	1.46%
As % of the Job Titles category	1.10%	1.21%	1.54%
Number of daily rates quoted	246	299	314
Median daily rate	£175	£180	£185
Median daily rate % change year-on-year	-2.77%	-2.70%
90% offered a daily rate of more than	£118	£110	£120
10% offered a daily rate of more than	£425	£400	£384
UK excluding London median daily rate	£155	£174	£175
% change year-on-year	-10.77%	-0.57%
Number of hourly rates quoted	100	105	244
Median hourly rate	£14.20	£15.00	£15.76
Median hourly rate % change year-on-year	-5.33%	-4.82%
90% offered a hourly rate of more than	£10.87	£12.25	£11.50
10% offered a hourly rate of more than	£19.50	£22.15	£20.28
UK excluding London median hourly rate	£14.00	£15.00	£15.00
% change year-on-year	-6.66%	-

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles England
Contract job vacancies with a job title containing a recognized job role	40980	47134	47634
As % of all contract IT job vacancies advertised in England	94.76%	95.05%	94.86%
Number of daily rates quoted	26691	31127	30520
Median daily rate	£450	£425	£400
Median daily rate % change year-on-year	+5.88%	+6.25%
90% offered a daily rate of more than	£275	£263	£250
10% offered a daily rate of more than	£600	£600	£575
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	1258	1393	1823
Median hourly rate	£18.10	£17.50	£16.50
Median hourly rate % change year-on-year	+3.42%	+6.06%
90% offered a hourly rate of more than	£11.50	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£43.50	£40.00
UK excluding London median hourly rate	£17.50	£17.50	£16.14
% change year-on-year	-	+8.42%

Desktop Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Desktop Support in the job title.

Job vacancy trend for Desktop Support in England

Desktop Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in England.

Contractor daily rate trend for Desktop Support in England

Desktop Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Desktop Support in England over the 3 months to 27 June 2017.

Contractor daily rate histogram for Desktop Support in England

Desktop Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in England.

Contractor hourly rate trend for Desktop Support in England

Desktop Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Desktop Support in England over the 3 months to 27 June 2017.

Contractor hourly rate histogram for Desktop Support in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
London	-24	168	£199	+10.41%	40
South East	-2	81	£150	-3.22%	10
East of England	+4	57	£148	+13.46%	9
South West	+5	43	£200	+1.91%	5
North West	+12	32	£231	-8.41%	6
Yorkshire	+29	20	£125	-	4
West Midlands	-1	19	£150	+8.10%	2
East Midlands	-6	16	£128	-43.33%	3
North East	+29	12	£172	-34.16%
Desktop Support UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 June 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Desktop Support in the job title.

1	578 (68.89%)	Windows
2	329 (39.21%)	Active Directory
3	327 (38.97%)	Windows 7
4	313 (37.31%)	Microsoft
5	231 (27.53%)	Microsoft Office
6	154 (18.36%)	SCCM
7	146 (17.40%)	Windows 10
8	137 (16.33%)	ITIL
9	130 (15.49%)	Office 365
10	120 (14.30%)	Citrix
11	108 (12.87%)	Finance
12	104 (12.40%)	Migration
13	97 (11.56%)	Security Cleared
14	81 (9.65%)	Blackberry
15	70 (8.34%)	Windows XP

15	70 (8.34%)	SC Cleared
16	69 (8.22%)	LAN
17	66 (7.87%)	Windows Server
18	63 (7.51%)	Windows 8
19	62 (7.39%)	Microsoft Certification
19	62 (7.39%)	VMware
20	59 (7.03%)	Apple
21	55 (6.56%)	DNS
22	54 (6.44%)	TCP/IP
22	54 (6.44%)	HP
22	54 (6.44%)	Analytical Skills
23	52 (6.20%)	Banking
24	49 (5.84%)	DHCP
24	49 (5.84%)	MS Exchange
25	48 (5.72%)	VPN

Desktop Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	49 (5.84%)	MS Exchange
2	22 (2.62%)	Blackberry Enterprise Server
2	22 (2.62%)	IBM Notes
3	20 (2.38%)	Skype for Business
4	18 (2.15%)	SharePoint
5	11 (1.31%)	Exchange Server 2010
6	7 (0.83%)	Exchange Server 2007
6	7 (0.83%)	IIS
7	5 (0.60%)	Exchange Server 2003
8	3 (0.36%)	Apache
9	2 (0.24%)	CMS
9	2 (0.24%)	Exchange Server 2013
9	2 (0.24%)	GroupWise
10	1 (0.12%)	Apache Spark
10	1 (0.12%)	SharePoint 2010
10	1 (0.12%)	SharePoint Server

Applications
1	231 (27.53%)	Microsoft Office
2	10 (1.19%)	Microsoft Excel
3	5 (0.60%)	Microsoft PowerPoint
4	2 (0.24%)	Adobe Creative Suite
5	1 (0.12%)	AutoCAD
5	1 (0.12%)	MS Visio
5	1 (0.12%)	OmniGraffle
5	1 (0.12%)	Shockwave

Business Applications
1	13 (1.55%)	Remedy ITSM
2	9 (1.07%)	Eikon
3	3 (0.36%)	Dynamics CRM
4	2 (0.24%)	Dynamics GP
4	2 (0.24%)	SAP Oil and Gas
5	1 (0.12%)	ION MarketView
5	1 (0.12%)	thinkFolio

Cloud Services
1	130 (15.49%)	Office 365
2	14 (1.67%)	OneDrive
3	5 (0.60%)	G Suite
4	4 (0.48%)	Microsoft Azure
5	3 (0.36%)	Amazon AWS
6	2 (0.24%)	Mimecast
7	1 (0.12%)	Dynamics 365
7	1 (0.12%)	Yammer

Communications & Networking
1	69 (8.22%)	LAN
2	55 (6.56%)	DNS
3	54 (6.44%)	TCP/IP
4	49 (5.84%)	DHCP
5	48 (5.72%)	VPN
6	31 (3.69%)	WAN
7	24 (2.86%)	Internet
8	22 (2.62%)	Remote Desktop
8	22 (2.62%)	Wireless
9	17 (2.03%)	VoIP
10	16 (1.91%)	Firewall
11	15 (1.79%)	Skype
12	11 (1.31%)	Cisco IOS
13	9 (1.07%)	Network Security
14	8 (0.95%)	3G
15	7 (0.83%)	Wi-Fi
16	6 (0.72%)	VLAN
17	5 (0.60%)	IP Telephony
18	4 (0.48%)	Extranet
18	4 (0.48%)	WLAN

Database & Business Intelligence
1	17 (2.03%)	SQL Server
2	3 (0.36%)	NoSQL
2	3 (0.36%)	SQL Server 2005
3	2 (0.24%)	MySQL
3	2 (0.24%)	SQL Server 2000
4	1 (0.12%)	Big Data
4	1 (0.12%)	Blockchain
4	1 (0.12%)	Hadoop
4	1 (0.12%)	Oracle Database
4	1 (0.12%)	QlikView
4	1 (0.12%)	Spotfire

Development Applications
1	9 (1.07%)	MSI
2	4 (0.48%)	InstallShield
3	3 (0.36%)	Visual Studio
4	2 (0.24%)	AccuRev
4	2 (0.24%)	AdminStudio
4	2 (0.24%)	JIRA
5	1 (0.12%)	Axure RP
5	1 (0.12%)	Eclipse
5	1 (0.12%)	Git (software)
5	1 (0.12%)	Robot Framework
5	1 (0.12%)	Subversion
5	1 (0.12%)	Team Foundation Server

General
1	108 (12.87%)	Finance
2	52 (6.20%)	Banking
3	17 (2.03%)	Telecoms
4	16 (1.91%)	Legal
5	11 (1.31%)	Retail
6	10 (1.19%)	Back Office
7	8 (0.95%)	Investment Banking
8	7 (0.83%)	Electronics
8	7 (0.83%)	Front Office
8	7 (0.83%)	Local Government
8	7 (0.83%)	Retail Banking
9	5 (0.60%)	Law
9	5 (0.60%)	Pharmaceutical
9	5 (0.60%)	Publishing
10	4 (0.48%)	Manufacturing
10	4 (0.48%)	Marketing
11	2 (0.24%)	Advertising
11	2 (0.24%)	Corporate Banking
11	2 (0.24%)	Financial Institution
11	2 (0.24%)	Multimedia

Libraries, Frameworks & Software Standards
1	20 (2.38%)	.NET
2	16 (1.91%)	WPF
3	10 (1.19%)	WCF
4	5 (0.60%)	XMPP
5	3 (0.36%)	WinForms
6	2 (0.24%)	.NET Framework
6	2 (0.24%)	802.1X
6	2 (0.24%)	Flash
6	2 (0.24%)	Middleware
6	2 (0.24%)	WAP
7	1 (0.12%)	AngularJS
7	1 (0.12%)	D3.js
7	1 (0.12%)	Java SE
7	1 (0.12%)	Natural Language Processing
7	1 (0.12%)	RESTful
7	1 (0.12%)	Software Packaging
7	1 (0.12%)	Web Services

Miscellaneous
1	81 (9.65%)	Blackberry
2	54 (6.44%)	Analytical Skills
3	42 (5.01%)	Smartphone
4	28 (3.34%)	Video Conferencing
5	26 (3.10%)	iPhone
6	22 (2.62%)	Fat Client
6	22 (2.62%)	Thin Client
7	18 (2.15%)	iPad
8	17 (2.03%)	Driving Licence
9	15 (1.79%)	Management Information System
10	11 (1.31%)	CMDB
11	10 (1.19%)	Data Centre
12	9 (1.07%)	Client/Server
12	9 (1.07%)	NHS
13	8 (0.95%)	BYOD
14	7 (0.83%)	Handset
15	6 (0.72%)	PDA
16	5 (0.60%)	Virtual Team
17	4 (0.48%)	CESG
17	4 (0.48%)	PKI

Operating Systems
1	578 (68.89%)	Windows
2	327 (38.97%)	Windows 7
3	146 (17.40%)	Windows 10
4	70 (8.34%)	Windows XP
5	66 (7.87%)	Windows Server
6	63 (7.51%)	Windows 8
7	43 (5.13%)	Android
8	41 (4.89%)	Apple iOS
9	37 (4.41%)	Windows Server 2008
10	28 (3.34%)	Windows Server 2012
11	22 (2.62%)	Mac OS X
12	19 (2.26%)	Mac OS
13	18 (2.15%)	Windows Server 2003
14	11 (1.31%)	Linux
15	9 (1.07%)	Windows Mobile
16	8 (0.95%)	Windows Vista
17	5 (0.60%)	Ubuntu
17	5 (0.60%)	Unix
18	2 (0.24%)	NetWare
18	2 (0.24%)	Windows 2000

Processes & Methodologies
1	137 (16.33%)	ITIL
2	104 (12.40%)	Migration
3	48 (5.72%)	Time Management
4	32 (3.81%)	Service Management
5	29 (3.46%)	Data Migration
5	29 (3.46%)	Incident Management
6	25 (2.98%)	Asset Management
7	20 (2.38%)	Break/Fix
7	20 (2.38%)	Project Management
8	19 (2.26%)	Service Delivery
9	17 (2.03%)	Mobile Device Management
9	17 (2.03%)	Stakeholder Management
10	16 (1.91%)	Configuration Management
11	15 (1.79%)	Application Packaging
12	13 (1.55%)	PRINCE2
12	13 (1.55%)	Software Distribution
13	12 (1.43%)	ITIL V3
13	12 (1.43%)	Problem Management
14	11 (1.31%)	Line Management
15	10 (1.19%)	Change Management

Programming Languages
1	33 (3.93%)	SQL
2	16 (1.91%)	C#
3	13 (1.55%)	PowerShell
4	9 (1.07%)	VBScript
5	6 (0.72%)	C
6	5 (0.60%)	Java
7	3 (0.36%)	C++
7	3 (0.36%)	VB
8	2 (0.24%)	Perl
8	2 (0.24%)	Python
9	1 (0.12%)	Bash Shell
9	1 (0.12%)	Korn
9	1 (0.12%)	R
9	1 (0.12%)	Scala
9	1 (0.12%)	VB.NET
9	1 (0.12%)	VBA
9	1 (0.12%)	XAML

Qualifications
1	97 (11.56%)	Security Cleared
2	70 (8.34%)	SC Cleared
3	62 (7.39%)	Microsoft Certification
4	28 (3.34%)	MCSE
5	26 (3.10%)	MCP
6	21 (2.50%)	Degree
7	16 (1.91%)	MCSA
8	15 (1.79%)	A+ Certification
9	14 (1.67%)	DV Cleared
10	13 (1.55%)	ITIL Certification
11	12 (1.43%)	DBS Check
12	11 (1.31%)	MCDST
13	10 (1.19%)	BPSS Clearance
14	8 (0.95%)	MCTS
15	6 (0.72%)	PMI Certification
16	5 (0.60%)	Network+ Certification
16	5 (0.60%)	PMP
17	4 (0.48%)	MCITP
18	3 (0.36%)	ACHDS
18	3 (0.36%)	ACTC

Quality Assurance & Compliance
1	41 (4.89%)	SLA
2	9 (1.07%)	Disclosure Scotland
3	6 (0.72%)	PMO
4	3 (0.36%)	QA
5	1 (0.12%)	ISO/IEC 20000
5	1 (0.12%)	Sarbanes-Oxley

System Software
1	329 (39.21%)	Active Directory
2	36 (4.29%)	VMware Infrastructure
3	31 (3.69%)	Microsoft App-V
4	18 (2.15%)	XenApp
5	14 (1.67%)	Hyper-V
6	13 (1.55%)	Virtual Desktop
7	12 (1.43%)	XenDesktop
8	8 (0.95%)	BitLocker
9	7 (0.83%)	Virtual Machines
10	5 (0.60%)	VMware ESXi
11	4 (0.48%)	Virtual Servers
12	3 (0.36%)	Firmware
12	3 (0.36%)	vSphere
12	3 (0.36%)	Xen
13	2 (0.24%)	Terminal Server
13	2 (0.24%)	Terminal Services
14	1 (0.12%)	Citrix Presentation Server
14	1 (0.12%)	Microsoft Virtual Server
14	1 (0.12%)	XenServer

Systems Management
1	154 (18.36%)	SCCM
2	14 (1.67%)	Norton AntiVirus
3	11 (1.31%)	Microsoft Intune
3	11 (1.31%)	WSUS
4	9 (1.07%)	SCOM
5	7 (0.83%)	Symantec Endpoint Protection
6	6 (0.72%)	Systems Management Server (SMS)
7	4 (0.48%)	AirWatch
8	3 (0.36%)	Tivoli
8	3 (0.36%)	Tivoli Storage Manager
8	3 (0.36%)	XenMobile
9	2 (0.24%)	DameWare
9	2 (0.24%)	SafeCom
9	2 (0.24%)	SCOrch
9	2 (0.24%)	SCSM
10	1 (0.12%)	Backup Exec
10	1 (0.12%)	Cisco CUCM
10	1 (0.12%)	HP Data Protector
10	1 (0.12%)	Microsoft Clustering
10	1 (0.12%)	vCenter Server

Vendors
1	313 (37.31%)	Microsoft
2	120 (14.30%)	Citrix
3	62 (7.39%)	VMware
4	59 (7.03%)	Apple
5	54 (6.44%)	HP
6	44 (5.24%)	Cisco
7	30 (3.58%)	Dell
8	29 (3.46%)	Remedy
9	25 (2.98%)	ServiceNow
10	22 (2.62%)	Lotus
11	19 (2.26%)	Symantec
12	17 (2.03%)	Bloomberg
13	14 (1.67%)	Reuters
14	12 (1.43%)	Altiris
15	11 (1.31%)	BMC
15	11 (1.31%)	Google
16	9 (1.07%)	SolarWinds
16	9 (1.07%)	Sophos
17	8 (0.95%)	Adobe
17	8 (0.95%)	LANDesk