Period
to 19 November 2017

The median contractor rate for a Desktop Support was £170 per day in advertised job vacancies in England during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 221 233 179
Rank change year-on-year +12 -54 -36
Contract jobs requiring a Desktop Support 1149 1071 1478
As % of all contract IT jobs advertised in England 1.23% 1.10% 1.41%
As % of the Job Titles category 1.30% 1.16% 1.49%
Number of daily rates quoted 671 586 656
England median daily rate £170 £175 £175
Median daily rate % change year-on-year -2.86% - -
10th Percentile £110 £110 £113
90th Percentile £381 £388 £388
UK median daily rate £168 £170 £170
% change year-on-year -1.47% - -2.86%
Number of hourly rates quoted 212 200 420
England median hourly rate £15.50 £14.57 £15.76
Median hourly rate % change year-on-year +6.42% -7.58% +1.68%
10th Percentile £11.76 £10.63 £11.00
90th Percentile £21.91 £22.25 £21.52
UK median hourly rate £15.50 £14.50 £15.77
% change year-on-year +6.90% -8.05% +1.74%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88370 92296 99465
% of contract IT jobs with a recognized job title 94.78% 94.77% 94.97%
Number of daily rates quoted 58881 60820 64344
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2615 2980 3832
England median hourly rate £18.63 £18.50 £18.00
Median hourly rate % change year-on-year +0.68% +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £46.77 £45.00
UK median hourly rate £18.70 £18.00 £18.00
% change year-on-year +3.89% - +9.09%

Desktop Support
Job Vacancy Trend in England

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Desktop Support in England

Desktop Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in England.

Contractor daily rate trend for Desktop Support in England

Desktop Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Desktop Support in England over the 6 months to 19 November 2017.

Contractor daily rate histogram for Desktop Support in England

Desktop Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in England.

Contractor hourly rate trend for Desktop Support in England

Desktop Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Desktop Support in England over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Desktop Support in England

Desktop Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 474 £170 -2.86% 33
South East +2 193 £178 +18.33% 12
North of England +35 164 £180 - 3
South West +31 116 £160 -11.11% 5
Midlands +31 109 £175 -7.89% 5
North West +51 98 £180 -16.28% 1
East of England -8 93 £145 - 4
West Midlands +31 71 £165 -13.16% 3
Yorkshire +9 50 £150 +7.14% 2
East Midlands +16 38 £180 +21.01% 2
North East +33 18 £270 +20.00%
Desktop Support
UK

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Desktop Support in the job title.

1 854 (74.33%) Windows
2 492 (42.82%) Active Directory
3 448 (38.99%) Windows 7
4 386 (33.59%) Microsoft
5 324 (28.20%) Windows 10
6 312 (27.15%) Microsoft Office
7 224 (19.50%) Office 365
8 223 (19.41%) SCCM
9 218 (18.97%) ITIL
10 160 (13.93%) Finance
11 159 (13.84%) Citrix
12 147 (12.79%) Security Cleared
13 120 (10.44%) Apple
14 119 (10.36%) SC Cleared
15 111 (9.66%) Blackberry
16 107 (9.31%) LAN
17 101 (8.79%) Windows Server
18 99 (8.62%) MS Exchange
19 96 (8.36%) VMware
20 94 (8.18%) Microsoft Certification
21 91 (7.92%) Windows 8
22 89 (7.75%) Migration
23 83 (7.22%) SLA
23 83 (7.22%) Cisco
24 81 (7.05%) DNS
25 80 (6.96%) TCP/IP
26 77 (6.70%) Android
27 74 (6.44%) VPN
28 72 (6.27%) Apple iOS
29 71 (6.18%) Analytical Skills

Desktop Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (8.62%) MS Exchange
2 35 (3.05%) Skype for Business
3 34 (2.96%) Blackberry Enterprise Server
4 31 (2.70%) Exchange Server 2010
5 30 (2.61%) IBM Notes
6 26 (2.26%) SharePoint
7 10 (0.87%) Exchange Server 2007
8 9 (0.78%) IIS
9 7 (0.61%) Exchange Server 2013
10 5 (0.44%) Exchange Server 2003
11 4 (0.35%) GroupWise
12 3 (0.26%) Apache
13 2 (0.17%) CMS
13 2 (0.17%) SharePoint 2013
13 2 (0.17%) Tomcat
14 1 (0.087%) SharePoint Server
Applications
1 312 (27.15%) Microsoft Office
2 31 (2.70%) Microsoft Excel
3 23 (2.00%) Microsoft PowerPoint
4 15 (1.31%) MS Visio
5 7 (0.61%) Adobe Creative Suite
6 4 (0.35%) Acrobat
6 4 (0.35%) Spreadsheet
7 3 (0.26%) AutoCAD
8 2 (0.17%) Microsoft Project
9 1 (0.087%) Photoshop
9 1 (0.087%) Revit
Business Applications
1 22 (1.91%) Eikon
2 9 (0.78%) Remedy ITSM
3 3 (0.26%) RMDS
4 2 (0.17%) assyst
5 1 (0.087%) Summit
5 1 (0.087%) SystmOne
Cloud Services
1 224 (19.50%) Office 365
2 10 (0.87%) OneDrive
3 5 (0.44%) Amazon AWS
3 5 (0.44%) Microsoft Azure
4 3 (0.26%) Azure Active Directory
4 3 (0.26%) G Suite
5 2 (0.17%) Cloud Computing
5 2 (0.17%) PaaS
5 2 (0.17%) SaaS
6 1 (0.087%) Mimecast
6 1 (0.087%) Yammer
Communications & Networking
1 107 (9.31%) LAN
2 81 (7.05%) DNS
3 80 (6.96%) TCP/IP
4 74 (6.44%) VPN
5 64 (5.57%) WAN
6 56 (4.87%) DHCP
7 44 (3.83%) Internet
8 38 (3.31%) Wireless
9 31 (2.70%) Remote Desktop
10 24 (2.09%) Skype
11 16 (1.39%) Cisco IOS
11 16 (1.39%) Wi-Fi
12 15 (1.31%) Ethernet
12 15 (1.31%) Firewall
12 15 (1.31%) SMS
13 13 (1.13%) VoIP
14 10 (0.87%) 3G
14 10 (0.87%) ADSL
15 9 (0.78%) WebEx
16 7 (0.61%) SAN
Database & Business Intelligence
1 25 (2.18%) SQL Server
2 8 (0.70%) NoSQL
2 8 (0.70%) SQL Server 2000
3 5 (0.44%) Hadoop
4 3 (0.26%) Blockchain
4 3 (0.26%) Oracle Reports
4 3 (0.26%) SQL Server 2005
5 2 (0.17%) MySQL
5 2 (0.17%) SQL Server 2008
6 1 (0.087%) BusinessObjects
6 1 (0.087%) EDRMS
6 1 (0.087%) GIS
Development Applications
1 8 (0.70%) AccuRev
1 8 (0.70%) JIRA
2 5 (0.44%) MSI
3 3 (0.26%) Visual Studio
4 2 (0.17%) Git (software)
5 1 (0.087%) InstallShield
5 1 (0.087%) Maven
5 1 (0.087%) SpecFlow
General
1 160 (13.93%) Finance
2 67 (5.83%) Banking
3 28 (2.44%) Telecoms
4 24 (2.09%) Legal
5 20 (1.74%) Financial Institution
6 18 (1.57%) Back Office
6 18 (1.57%) Law
7 15 (1.31%) Investment Banking
7 15 (1.31%) Manufacturing
8 12 (1.04%) Electronics
9 10 (0.87%) Marketing
10 9 (0.78%) Retail
10 9 (0.78%) Retail Banking
11 8 (0.70%) French Language
11 8 (0.70%) Front Office
12 6 (0.52%) Advertising
13 5 (0.44%) Pharmaceutical
13 5 (0.44%) Publishing
14 2 (0.17%) Local Government
14 2 (0.17%) Private Banking
Libraries, Frameworks & Software Standards
1 16 (1.39%) WPF
2 14 (1.22%) .NET
3 11 (0.96%) .NET Framework
3 11 (0.96%) WCF
4 9 (0.78%) WinForms
5 3 (0.26%) Middleware
6 2 (0.17%) HTML
6 2 (0.17%) Web Services
6 2 (0.17%) XMPP
7 1 (0.087%) COM
7 1 (0.087%) Flash
7 1 (0.087%) HTML5
7 1 (0.087%) Polymer
7 1 (0.087%) SOAP
7 1 (0.087%) Software Packaging
7 1 (0.087%) Spring
7 1 (0.087%) TIBCO EMS
Miscellaneous
1 111 (9.66%) Blackberry
2 71 (6.18%) Analytical Skills
3 60 (5.22%) iPhone
4 52 (4.53%) Video Conferencing
5 44 (3.83%) Smartphone
6 33 (2.87%) Driving Licence
7 30 (2.61%) iPad
8 24 (2.09%) Data Centre
9 22 (1.91%) Computer Science
10 18 (1.57%) Fat Client
10 18 (1.57%) Thin Client
11 16 (1.39%) BYOD
12 15 (1.31%) Client/Server
12 15 (1.31%) Management Information System
13 11 (0.96%) NHS
14 9 (0.78%) CMDB
14 9 (0.78%) Hedge funds
14 9 (0.78%) PDA
15 7 (0.61%) Enterprise Software
15 7 (0.61%) Virtual Team
Operating Systems
1 854 (74.33%) Windows
2 448 (38.99%) Windows 7
3 324 (28.20%) Windows 10
4 101 (8.79%) Windows Server
5 91 (7.92%) Windows 8
6 77 (6.70%) Android
7 72 (6.27%) Apple iOS
8 59 (5.13%) Windows XP
9 56 (4.87%) Windows Server 2008
10 48 (4.18%) Windows Server 2012
11 47 (4.09%) Mac OS
12 33 (2.87%) Mac OS X
13 21 (1.83%) Linux
13 21 (1.83%) Windows Server 2003
14 20 (1.74%) Windows Vista
15 9 (0.78%) Unix
16 5 (0.44%) Ubuntu
16 5 (0.44%) Windows 2000
16 5 (0.44%) Windows Mobile
17 4 (0.35%) NetWare
Processes & Methodologies
1 218 (18.97%) ITIL
2 89 (7.75%) Migration
3 62 (5.40%) Time Management
4 54 (4.70%) Service Management
5 46 (4.00%) Break/Fix
6 44 (3.83%) Service Delivery
7 39 (3.39%) Incident Management
8 33 (2.87%) Asset Management
9 32 (2.79%) Project Management
10 26 (2.26%) ITSM
10 26 (2.26%) Problem Management
11 25 (2.18%) Mobile Device Management
12 23 (2.00%) Change Management
13 21 (1.83%) Software Deployment
14 20 (1.74%) Agile Software Development
15 19 (1.65%) Continuous Improvement
16 18 (1.57%) Root Cause Analysis
17 17 (1.48%) Line Management
18 16 (1.39%) Application Packaging
18 16 (1.39%) ITIL V3
Programming Languages
1 32 (2.79%) SQL
2 15 (1.31%) Java
2 15 (1.31%) PowerShell
3 8 (0.70%) C
3 8 (0.70%) C#
4 5 (0.44%) C++
5 4 (0.35%) JavaScript
5 4 (0.35%) Python
5 4 (0.35%) VBScript
6 3 (0.26%) T-SQL
7 2 (0.17%) VB
8 1 (0.087%) Korn
8 1 (0.087%) Pascal
8 1 (0.087%) Perl
8 1 (0.087%) Shell Script
8 1 (0.087%) VB.NET
8 1 (0.087%) VBA
Qualifications
1 147 (12.79%) Security Cleared
2 119 (10.36%) SC Cleared
3 94 (8.18%) Microsoft Certification
4 61 (5.31%) MCSE
5 47 (4.09%) Degree
6 42 (3.66%) MCP
7 30 (2.61%) MCDST
8 28 (2.44%) A+ Certification
9 27 (2.35%) MCSA
10 12 (1.04%) Computer Science Degree
11 11 (0.96%) BPSS Clearance
11 11 (0.96%) DV Cleared
11 11 (0.96%) MCSM
11 11 (0.96%) Network+ Certification
12 10 (0.87%) ACHDS
12 10 (0.87%) MCITP
13 9 (0.78%) ACDT
13 9 (0.78%) ACTC
13 9 (0.78%) DBS Check
14 8 (0.70%) DCSE
Quality Assurance & Compliance
1 83 (7.22%) SLA
2 9 (0.78%) ISO/IEC 27001
3 7 (0.61%) Disclosure Scotland
3 7 (0.61%) ISO 9001
4 5 (0.44%) PMO
4 5 (0.44%) QA
5 1 (0.087%) GDPR
System Software
1 492 (42.82%) Active Directory
2 52 (4.53%) VMware Infrastructure
3 50 (4.35%) Microsoft App-V
4 28 (2.44%) Hyper-V
4 28 (2.44%) XenApp
5 23 (2.00%) XenDesktop
6 19 (1.65%) Virtual Desktop
7 13 (1.13%) XenServer
8 10 (0.87%) Virtual Servers
9 8 (0.70%) Virtual Machines
10 7 (0.61%) BitLocker
11 4 (0.35%) VMware ESXi
11 4 (0.35%) vSphere
12 3 (0.26%) Xen
13 2 (0.17%) iptables
13 2 (0.17%) Terminal Server
13 2 (0.17%) Terminal Services
14 1 (0.087%) Firmware
14 1 (0.087%) Samba
14 1 (0.087%) VMware Workstation
Systems Management
1 223 (19.41%) SCCM
2 21 (1.83%) Systems Management Server (SMS)
3 15 (1.31%) AirWatch
4 14 (1.22%) Norton AntiVirus
5 8 (0.70%) SCOM
6 7 (0.61%) WSUS
7 6 (0.52%) DameWare
7 6 (0.52%) Microsoft Data Protection Manager
8 5 (0.44%) Microsoft Intune
8 5 (0.44%) Symantec Endpoint Protection
9 3 (0.26%) Backup Exec
9 3 (0.26%) SafeCom
9 3 (0.26%) Symantec Enterprise Vault
9 3 (0.26%) XenMobile
10 2 (0.17%) HP Data Protector
10 2 (0.17%) NetBackup
10 2 (0.17%) Packer
10 2 (0.17%) Puppet
10 2 (0.17%) SolarWinds Orion
10 2 (0.17%) ZENworks
Vendors
1 386 (33.59%) Microsoft
2 159 (13.84%) Citrix
3 120 (10.44%) Apple
4 96 (8.36%) VMware
5 83 (7.22%) Cisco
6 67 (5.83%) HP
7 55 (4.79%) Dell
8 39 (3.39%) Bloomberg
9 32 (2.79%) ServiceNow
10 30 (2.61%) Lotus
11 27 (2.35%) Symantec
12 22 (1.91%) Remedy
13 21 (1.83%) AppSense
13 21 (1.83%) Oracle
13 21 (1.83%) Reuters
14 16 (1.39%) SolarWinds
15 15 (1.31%) FactSet
15 15 (1.31%) LANDesk
16 12 (1.04%) Avaya
17 11 (0.96%) Adobe