Period
to 22 November 2017

The median annual salary for a Desktop Support was £24,500 in advertised job vacancies in the South West during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > South West
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 248 212 312
Rank change year-on-year -36 +100 -42
Permanent jobs requiring a Desktop Support 80 130 41
As % of all permanent IT jobs advertised in the South West 0.78% 1.19% 0.35%
As % of the Job Titles category 0.80% 1.23% 0.36%
Number of salaries quoted 64 122 33
South West median annual salary £24,500 £27,000 £27,000
Median salary % change year-on-year -9.26% - +17.39%
10th Percentile £21,250 £19,250 £21,050
90th Percentile £34,750 £35,000 £42,500
England median annual salary £30,000 £29,000 £29,500
% change year-on-year +3.45% -1.69% +1.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10043 10599 11397
% of permanent IT jobs with a recognized job title 97.53% 96.99% 97.09%
Number of salaries quoted 8318 8956 9646
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,500 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Desktop Support
Job Vacancy Trend in the South West

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Desktop Support in the South West

Desktop Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the South West.

Salary trend for Desktop Support in the South West

Desktop Support
Salary Histogram in the South West

The salary distribution of IT jobs citing Desktop Support in the South West over the 6 months to 22 November 2017.

Salary histogram for Desktop Support in the South West

Desktop Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the South West region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +20 29 £23,000 +12.20% 2
Bristol -20 21 £24,000 -14.29% 2
Wiltshire -42 11 £26,000 -13.33% 1
Somerset -6 10 £25,500 -25.00%
Dorset -1 5 £30,000 +30.43%
Cornwall - 1 £37,000 - 1
Devon - 1 £25,500 - 1
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 22 November 2017, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Desktop Support in the job title.

1 64 (80.00%) Windows
2 54 (67.50%) Microsoft
3 46 (57.50%) Active Directory
4 39 (48.75%) Windows 7
5 36 (45.00%) Microsoft Office
6 35 (43.75%) Windows Server 2008
7 31 (38.75%) Windows 10
8 28 (35.00%) Office 365
9 27 (33.75%) Windows 8
9 27 (33.75%) MS Exchange
10 25 (31.25%) Exchange Server 2010
11 24 (30.00%) Windows Server
12 23 (28.75%) VMware
13 21 (26.25%) ITIL
14 20 (25.00%) Mac OS X
14 20 (25.00%) Apple
15 17 (21.25%) Security Cleared
15 17 (21.25%) VMware Infrastructure
16 16 (20.00%) Microsoft Certification
17 14 (17.50%) SQL Server
17 14 (17.50%) Exchange Server 2013
18 13 (16.25%) Windows Server 2012
19 12 (15.00%) SCCM
20 11 (13.75%) Line Management
21 10 (12.50%) TCP/IP
21 10 (12.50%) Finance
22 9 (11.25%) Degree
22 9 (11.25%) Analytical Skills
23 8 (10.00%) PowerShell
23 8 (10.00%) SC Cleared

Desktop Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (33.75%) MS Exchange
2 25 (31.25%) Exchange Server 2010
3 14 (17.50%) Exchange Server 2013
4 6 (7.50%) Skype for Business
5 5 (6.25%) SharePoint
6 1 (1.25%) CMS
6 1 (1.25%) IBM Notes
Applications
1 36 (45.00%) Microsoft Office
2 6 (7.50%) Microsoft Excel
3 1 (1.25%) Microsoft PowerPoint
Cloud Services
1 28 (35.00%) Office 365
2 2 (2.50%) SaaS
Communications & Networking
1 10 (12.50%) TCP/IP
2 5 (6.25%) DHCP
2 5 (6.25%) DNS
2 5 (6.25%) Firewall
2 5 (6.25%) Skype
3 3 (3.75%) VLAN
4 2 (2.50%) Remote Desktop
5 1 (1.25%) IP Telephony
5 1 (1.25%) Network Security
5 1 (1.25%) VPN
Database & Business Intelligence
1 14 (17.50%) SQL Server
2 6 (7.50%) SQL Server 2005
2 6 (7.50%) SQL Server 2008
2 6 (7.50%) SQL Server 2012
3 2 (2.50%) Crystal Reports
3 2 (2.50%) Relational Database
4 1 (1.25%) Geospatial Data
4 1 (1.25%) GIS
Development Applications
1 2 (2.50%) MSI
General
1 10 (12.50%) Finance
2 5 (6.25%) Legal
3 3 (3.75%) Advertising
4 2 (2.50%) German Language
4 2 (2.50%) Law
4 2 (2.50%) Spanish Language
5 1 (1.25%) Banking
5 1 (1.25%) Investment Banking
5 1 (1.25%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (7.50%) Software Packaging
2 4 (5.00%) WinForms
3 3 (3.75%) .NET
3 3 (3.75%) .NET Framework
3 3 (3.75%) WCF
4 2 (2.50%) AngularJS
4 2 (2.50%) ASP.NET
4 2 (2.50%) ASP.NET Web API
4 2 (2.50%) Entity Framework
4 2 (2.50%) KnockoutJS
5 1 (1.25%) Tapestry
Miscellaneous
1 9 (11.25%) Analytical Skills
2 3 (3.75%) Replication
3 2 (2.50%) Fat Client
3 2 (2.50%) Greenfield Project
3 2 (2.50%) Management Information System
3 2 (2.50%) Mobile App
3 2 (2.50%) Thin Client
4 1 (1.25%) Driving Licence
4 1 (1.25%) iPad
4 1 (1.25%) iPhone
4 1 (1.25%) Smartphone
Operating Systems
1 64 (80.00%) Windows
2 39 (48.75%) Windows 7
3 35 (43.75%) Windows Server 2008
4 31 (38.75%) Windows 10
5 27 (33.75%) Windows 8
6 24 (30.00%) Windows Server
7 20 (25.00%) Mac OS X
8 13 (16.25%) Windows Server 2012
9 2 (2.50%) Windows Server 2003
10 1 (1.25%) Windows XP
Processes & Methodologies
1 21 (26.25%) ITIL
2 11 (13.75%) Line Management
3 7 (8.75%) Change Management
3 7 (8.75%) ITIL V3
3 7 (8.75%) ITSM
4 6 (7.50%) Patch Management
4 6 (7.50%) Service Delivery
5 5 (6.25%) Agile Software Development
5 5 (6.25%) Resource Management
5 5 (6.25%) Service Management
6 3 (3.75%) Asset Management
6 3 (3.75%) Information Security
6 3 (3.75%) Software Delivery
6 3 (3.75%) Software Deployment
6 3 (3.75%) Ticket Management
7 2 (2.50%) Application Packaging
7 2 (2.50%) Requirements Analysis
7 2 (2.50%) SDLC
7 2 (2.50%) TDD
7 2 (2.50%) Unit Testing
Programming Languages
1 8 (10.00%) PowerShell
2 6 (7.50%) SQL
3 5 (6.25%) C#
4 3 (3.75%) VB
5 2 (2.50%) JavaScript
6 1 (1.25%) T-SQL
6 1 (1.25%) VB.NET
6 1 (1.25%) VB6
Qualifications
1 17 (21.25%) Security Cleared
2 16 (20.00%) Microsoft Certification
3 9 (11.25%) Degree
4 8 (10.00%) SC Cleared
5 6 (7.50%) DV Cleared
6 2 (2.50%) ITIL Certification
7 1 (1.25%) A+ Certification
7 1 (1.25%) CompTIA Security+
7 1 (1.25%) ITIL Foundation Certificate
7 1 (1.25%) Network+ Certification
7 1 (1.25%) Security+ Certification
Quality Assurance & Compliance
1 5 (6.25%) PMO
2 3 (3.75%) SLA
3 1 (1.25%) GDPR
3 1 (1.25%) Sarbanes-Oxley
System Software
1 46 (57.50%) Active Directory
2 17 (21.25%) VMware Infrastructure
3 6 (7.50%) BitLocker
4 3 (3.75%) Virtual Machines
4 3 (3.75%) VMware ESXi
4 3 (3.75%) vSphere
5 2 (2.50%) Microsoft App-V
6 1 (1.25%) VMware Workstation
Systems Management
1 12 (15.00%) SCCM
2 6 (7.50%) Backup Exec
2 6 (7.50%) Microsoft Intune
2 6 (7.50%) SCOM
3 3 (3.75%) vCenter Server
4 1 (1.25%) WSUS
Vendors
1 54 (67.50%) Microsoft
2 23 (28.75%) VMware
3 20 (25.00%) Apple
4 6 (7.50%) HP
5 4 (5.00%) Veeam
6 3 (3.75%) Civica
7 2 (2.50%) Avaya
7 2 (2.50%) Cisco
8 1 (1.25%) Citrix
8 1 (1.25%) iManage
8 1 (1.25%) Lotus
8 1 (1.25%) MobileIron
8 1 (1.25%) ServiceNow