Period
to 15 November 2018

The median annual salary for a Desktop Support was £28,000 in advertised job vacancies in the South West during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support
England > South West
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 263 260 222
Rank change year-on-year -3 -38 +95
Permanent jobs requiring a Desktop Support 68 80 127
As % of all permanent IT jobs advertised in the South West 0.67% 0.77% 1.16%
As % of the Job Titles category 0.69% 0.79% 1.19%
Number of salaries quoted 52 65 120
South West median annual salary £28,000 £25,000 £27,000
Median salary % change year-on-year +12.00% -7.41% -
10th Percentile £20,003 £21,350 £19,250
90th Percentile £52,500 £34,900 £35,000
England median annual salary £32,500 £30,000 £29,000
% change year-on-year +8.33% +3.45% -1.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,861 10,136 10,678
% of permanent IT jobs with a recognized job title 96.47% 97.69% 97.13%
Number of salaries quoted 8,016 8,407 9,004
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £25,000 £24,500 £24,750
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Desktop Support
Job Vacancy Trend in the South West

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Desktop Support in the South West

Desktop Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support in the South West.

Salary trend for Desktop Support in the South West

Desktop Support
Salary Histogram in the South West

The salary distribution of IT jobs citing Desktop Support in the South West over the 6 months to 15 November 2018.

Salary histogram for Desktop Support in the South West

Desktop Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the South West region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -4 17 £27,000 -1.82% 6
Dorset +4 16 £24,190 -22.59% 4
Bristol -3 15 £28,750 +13.86% 2
Devon +18 10 £35,000 +37.25%
Gloucestershire -8 6 £41,250 +79.35% 2
Somerset +25 4 £27,500 +7.84% 3
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 15 November 2018, Desktop Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring Desktop Support in the job title.

1 58 (85.29%) Windows
2 38 (55.88%) Microsoft
3 36 (52.94%) Active Directory
4 27 (39.71%) Office 365
5 23 (33.82%) Microsoft Office
6 22 (32.35%) ITIL
7 20 (29.41%) Windows 10
8 19 (27.94%) Windows 7
9 18 (26.47%) SCCM
10 17 (25.00%) Microsoft Certification
11 16 (23.53%) Windows Server
12 13 (19.12%) TCP/IP
13 12 (17.65%) SLA
13 12 (17.65%) Service Delivery
13 12 (17.65%) Problem-Solving
13 12 (17.65%) PowerShell
13 12 (17.65%) Windows Server 2008
14 11 (16.18%) Management Information System
15 10 (14.71%) MS Exchange
15 10 (14.71%) MCP
15 10 (14.71%) .NET
15 10 (14.71%) Degree
16 8 (11.76%) Skype
16 8 (11.76%) Break/Fix
16 8 (11.76%) WSUS
16 8 (11.76%) Security Cleared
16 8 (11.76%) Skype for Business
16 8 (11.76%) DNS
16 8 (11.76%) Symantec
16 8 (11.76%) Finance

Desktop Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (14.71%) MS Exchange
2 8 (11.76%) Skype for Business
3 5 (7.35%) Exchange Server 2003
4 4 (5.88%) Exchange Server 2010
4 4 (5.88%) Exchange Server 2013
4 4 (5.88%) IBM Notes
5 2 (2.94%) SharePoint
6 1 (1.47%) SharePoint 2013
Applications
1 23 (33.82%) Microsoft Office
2 5 (7.35%) Microsoft Excel
3 4 (5.88%) Acrobat
4 3 (4.41%) Microsoft PowerPoint
5 2 (2.94%) MS Visio
Cloud Services
1 27 (39.71%) Office 365
2 3 (4.41%) Mimecast
3 1 (1.47%) IaaS
3 1 (1.47%) Microsoft Azure
3 1 (1.47%) PaaS
Communications & Networking
1 13 (19.12%) TCP/IP
2 8 (11.76%) DNS
2 8 (11.76%) Skype
3 7 (10.29%) VPN
4 6 (8.82%) DHCP
5 5 (7.35%) Intranet
5 5 (7.35%) VoIP
6 4 (5.88%) Internet
6 4 (5.88%) Wireless
7 3 (4.41%) LAN
8 2 (2.94%) WLAN
9 1 (1.47%) Firewall
9 1 (1.47%) WAN
9 1 (1.47%) Wi-Fi
9 1 (1.47%) Wireless Security
Database & Business Intelligence
1 3 (4.41%) Geospatial Data
1 3 (4.41%) GIS
2 1 (1.47%) NoSQL
Development Applications
1 7 (10.29%) MSI
2 4 (5.88%) Git (software)
3 3 (4.41%) Team Foundation Server
3 3 (4.41%) Visual Studio
4 1 (1.47%) AccuRev
General
1 8 (11.76%) Finance
2 5 (7.35%) Manufacturing
2 5 (7.35%) Telecoms
3 3 (4.41%) Legal
3 3 (4.41%) Military
4 2 (2.94%) Back Office
4 2 (2.94%) Billing
4 2 (2.94%) Electronics
4 2 (2.94%) Marketing
5 1 (1.47%) Banking
Libraries, Frameworks & Software Standards
1 10 (14.71%) .NET
2 5 (7.35%) Middleware
3 4 (5.88%) WinForms
4 3 (4.41%) .NET Framework
4 3 (4.41%) GStreamer
4 3 (4.41%) WPF
Miscellaneous
1 11 (16.18%) Management Information System
2 7 (10.29%) Analytical Skills
3 6 (8.82%) Enterprise Software
3 6 (8.82%) Fat Client
3 6 (8.82%) Thin Client
4 5 (7.35%) Computer Science
5 4 (5.88%) Self-Motivation
6 3 (4.41%) iPhone
7 2 (2.94%) Blackberry
7 2 (2.94%) Data Centre
7 2 (2.94%) Driving Licence
7 2 (2.94%) iPad
8 1 (1.47%) Renewable Energy
8 1 (1.47%) Replication
8 1 (1.47%) User Experience
Operating Systems
1 58 (85.29%) Windows
2 20 (29.41%) Windows 10
3 19 (27.94%) Windows 7
4 16 (23.53%) Windows Server
5 12 (17.65%) Windows Server 2008
6 7 (10.29%) Windows Server 2012
7 5 (7.35%) Windows Server 2003
8 4 (5.88%) Android
8 4 (5.88%) Linux
9 3 (4.41%) Apple iOS
10 1 (1.47%) Windows 8
Processes & Methodologies
1 22 (32.35%) ITIL
2 12 (17.65%) Problem-Solving
2 12 (17.65%) Service Delivery
3 8 (11.76%) Break/Fix
4 7 (10.29%) Service Management
5 6 (8.82%) Disaster Recovery
5 6 (8.82%) Workflow
6 5 (7.35%) Agile Software Development
6 5 (7.35%) Asset Management
6 5 (7.35%) Coaching
6 5 (7.35%) Identity Management
6 5 (7.35%) ITIL V3
6 5 (7.35%) Problem Management
6 5 (7.35%) Software Deployment
6 5 (7.35%) Storage Management
7 4 (5.88%) Application Discovery
7 4 (5.88%) Case Management
7 4 (5.88%) Customer Requirements
7 4 (5.88%) Incident Management
7 4 (5.88%) Tech Ops
Programming Languages
1 12 (17.65%) PowerShell
2 4 (5.88%) C#
2 4 (5.88%) Java
2 4 (5.88%) SQL
2 4 (5.88%) VB
3 3 (4.41%) C
3 3 (4.41%) C++
4 1 (1.47%) VB.NET
Qualifications
1 17 (25.00%) Microsoft Certification
2 10 (14.71%) Degree
2 10 (14.71%) MCP
3 8 (11.76%) Security Cleared
4 7 (10.29%) MCSE
5 6 (8.82%) MCDST
6 5 (7.35%) SC Cleared
7 4 (5.88%) MCSA
8 3 (4.41%) MCTS
9 2 (2.94%) DBS Check
9 2 (2.94%) ITIL Certification
10 1 (1.47%) A+ Certification
10 1 (1.47%) Cisco Certification
10 1 (1.47%) DV Cleared
Quality Assurance & Compliance
1 12 (17.65%) SLA
2 4 (5.88%) QA
3 2 (2.94%) PCI DSS
System Software
1 36 (52.94%) Active Directory
2 4 (5.88%) Microsoft App-V
2 4 (5.88%) VMware Infrastructure
3 3 (4.41%) Hyper-V
3 3 (4.41%) XenApp
4 1 (1.47%) VMware Workstation
4 1 (1.47%) XenDesktop
Systems Management
1 18 (26.47%) SCCM
2 8 (11.76%) WSUS
3 4 (5.88%) AirWatch
3 4 (5.88%) Microsoft Intune
3 4 (5.88%) Norton AntiVirus
3 4 (5.88%) Symantec Endpoint Protection
4 2 (2.94%) SCOM
4 2 (2.94%) SCOrch
4 2 (2.94%) SCVMM
Vendors
1 38 (55.88%) Microsoft
2 8 (11.76%) Symantec
3 6 (8.82%) Intel
3 6 (8.82%) Ivanti
3 6 (8.82%) VMware
4 5 (7.35%) McAfee
5 4 (5.88%) Adobe
5 4 (5.88%) Citrix
5 4 (5.88%) Lotus
6 3 (4.41%) ESET
6 3 (4.41%) HP
7 2 (2.94%) Apple
7 2 (2.94%) CA
7 2 (2.94%) Mitel
7 2 (2.94%) SAP
8 1 (1.47%) Cisco
8 1 (1.47%) Dell