Period
to 21 November 2017

The median contractor rate for a Service Desk Analyst was £120 per day in advertised job vacancies in the South West during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > South West
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 155 132 152
Rank change year-on-year -23 +20 -7
Contract jobs requiring a Service Desk Analyst 55 72 72
As % of all contract IT jobs advertised in the South West 0.97% 1.26% 1.10%
As % of the Job Titles category 1.02% 1.33% 1.16%
Number of daily rates quoted 18 21 29
South West median daily rate £120 £158 £120
Median daily rate % change year-on-year -23.81% +31.25% +4.35%
10th Percentile £95 £123 £98
90th Percentile £177 £200 £136
England median daily rate £136 £130 £130
% change year-on-year +4.92% - -13.33%
Number of hourly rates quoted 20 37 33
South West median hourly rate £12.07 £12.00 £14.00
Median hourly rate % change year-on-year +0.54% -14.29% +12.49%
10th Percentile £10.13 £10.50 £10.80
90th Percentile £16.48 £14.02 £21.25
England median hourly rate £13.00 £13.00 £14.00
% change year-on-year - -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South West
Contract vacancies in the South West with a recognized job title 5369 5418 6233
% of contract IT jobs with a recognized job title 95.09% 94.95% 95.42%
Number of daily rates quoted 3365 3520 4060
South West median daily rate £388 £375 £375
Median daily rate % change year-on-year +3.33% - -
10th Percentile £210 £213 £219
90th Percentile £538 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 251 344 395
South West median hourly rate £30.00 £25.00 £28.00
Median hourly rate % change year-on-year +20.00% -10.71% +40.00%
10th Percentile £11.50 £11.00 £11.17
90th Percentile £50.00 £46.00 £46.20
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Service Desk Analyst
Job Vacancy Trend in the South West

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the South West.

Contractor daily rate trend for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Daily Rate Histogram in the South West

The daily rate distribution of IT jobs citing Service Desk Analyst in the South West over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Hourly Rate Trend in the South West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the South West.

Contractor hourly rate trend for Service Desk Analyst in the South West

Service Desk Analyst
Contractor Hourly Rate Histogram in the South West

The hourly rate distribution of IT jobs citing Service Desk Analyst in the South West over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in the South West

Service Desk Analyst
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the South West region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -13 21 £115 -23.33% 1
Wiltshire -2 9 £135 -28.95%
Somerset -6 9 £103 -50.30%
Dorset 0 8 - - 2
Gloucestershire +14 6 £350 -
Devon -7 1 - -
Cornwall -9 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring Service Desk Analyst in the job title.

1 37 (67.27%) Windows
2 33 (60.00%) Active Directory
3 21 (38.18%) Microsoft Office
3 21 (38.18%) ITIL
3 21 (38.18%) Windows 7
4 17 (30.91%) Microsoft
5 15 (27.27%) Office 365
6 7 (12.73%) Windows Server
6 7 (12.73%) Blackberry
6 7 (12.73%) SharePoint
7 6 (10.91%) Smartphone
7 6 (10.91%) Incident Management
7 6 (10.91%) Windows 10
8 5 (9.09%) Telecoms
8 5 (9.09%) SLA
9 4 (7.27%) MS Exchange
9 4 (7.27%) Internet
9 4 (7.27%) HP
9 4 (7.27%) Root Cause Analysis
9 4 (7.27%) Finance
9 4 (7.27%) Legal
10 3 (5.45%) Continuous Improvement
10 3 (5.45%) iPhone
10 3 (5.45%) Security Cleared
10 3 (5.45%) Law
10 3 (5.45%) Blackberry Enterprise Server
10 3 (5.45%) Service Management
10 3 (5.45%) Service Desk Management
10 3 (5.45%) Ticket Management
11 2 (3.64%) Analytical Skills

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.73%) SharePoint
2 4 (7.27%) MS Exchange
3 3 (5.45%) Blackberry Enterprise Server
4 1 (1.82%) Exchange Server 2010
Applications
1 21 (38.18%) Microsoft Office
2 1 (1.82%) Microsoft Excel
Business Applications
1 1 (1.82%) Dynamics CRM
Cloud Services
1 15 (27.27%) Office 365
2 2 (3.64%) Microsoft Azure
Communications & Networking
1 4 (7.27%) Internet
2 2 (3.64%) LAN
2 2 (3.64%) Remote Desktop
2 2 (3.64%) SMS
2 2 (3.64%) WAN
3 1 (1.82%) Firewall
3 1 (1.82%) VoIP
Database & Business Intelligence
1 1 (1.82%) SQL Server
1 1 (1.82%) SQL Server 2008
Development Applications
1 2 (3.64%) Visual Studio
General
1 5 (9.09%) Telecoms
2 4 (7.27%) Finance
2 4 (7.27%) Legal
3 3 (5.45%) Law
4 2 (3.64%) Aerospace
4 2 (3.64%) Publishing
5 1 (1.82%) Advertising
5 1 (1.82%) Manufacturing
Miscellaneous
1 7 (12.73%) Blackberry
2 6 (10.91%) Smartphone
3 3 (5.45%) iPhone
4 2 (3.64%) Analytical Skills
4 2 (3.64%) PDA
4 2 (3.64%) Video Conferencing
5 1 (1.82%) FMCG
Operating Systems
1 37 (67.27%) Windows
2 21 (38.18%) Windows 7
3 7 (12.73%) Windows Server
4 6 (10.91%) Windows 10
5 2 (3.64%) Windows 8
5 2 (3.64%) Windows Server 2008
6 1 (1.82%) Windows Server 2012
6 1 (1.82%) Windows XP
Processes & Methodologies
1 21 (38.18%) ITIL
2 6 (10.91%) Incident Management
3 4 (7.27%) Root Cause Analysis
4 3 (5.45%) Continuous Improvement
4 3 (5.45%) Service Desk Management
4 3 (5.45%) Service Management
4 3 (5.45%) Ticket Management
5 2 (3.64%) ITSM
5 2 (3.64%) Password Management
6 1 (1.82%) Change Management
6 1 (1.82%) Collaborative Working
6 1 (1.82%) CRM
6 1 (1.82%) Kalman Filter
6 1 (1.82%) Line Management
6 1 (1.82%) Task Automation
6 1 (1.82%) Validation
6 1 (1.82%) Web Filtering
Programming Languages
1 2 (3.64%) PowerShell
2 1 (1.82%) C
2 1 (1.82%) SQL
Qualifications
1 3 (5.45%) Security Cleared
2 2 (3.64%) DV Cleared
3 1 (1.82%) Degree
Quality Assurance & Compliance
1 5 (9.09%) SLA
System Software
1 33 (60.00%) Active Directory
Systems Management
1 2 (3.64%) SCOM
Vendors
1 17 (30.91%) Microsoft
2 4 (7.27%) HP
3 1 (1.82%) Apple
3 1 (1.82%) Cisco