2nd Line Desktop Support Contracts in the UK excluding London

Second Line Desktop Support
UK > UK excluding London

The median Second Line Desktop Support daily rate in the UK excluding London is £195 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 362 407 411
Rank change year-on-year +45 +4 -16
Contract jobs requiring a 2nd Line Desktop Support 23 49 94
As % of all contract jobs advertised in the UK excluding London 0.11% 0.21% 0.31%
As % of the Job Titles category 0.12% 0.22% 0.32%
Number of daily rates quoted 20 37 62
10th Percentile £158 £179 £130
25th Percentile £185 £200 £177
Median daily rate (50th Percentile) £195 £204 £190
Median % change year-on-year -4.41% +7.37% +31.03%
75th Percentile £208 £230 £228
90th Percentile £215 £250 £250
UK median daily rate £190 £208 £195
% change year-on-year -8.47% +6.46% +20.74%
Number of hourly rates quoted 0 0 14
10th Percentile - - £13.34
25th Percentile - - £15.84
Median hourly rate - - £17.75
75th Percentile - - £19.50
90th Percentile - - £21.20
UK median hourly rate - £23.50 £18.00
% change year-on-year - +30.56% -14.49%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,985 22,167 29,345
% of contract IT jobs with a recognized job title 92.50% 94.31% 95.77%
Number of daily rates quoted 11,554 15,534 20,562
10th Percentile £213 £225 £200
25th Percentile £363 £399 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,259 1,145 1,448
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.73 £18.03 £14.25
Median hourly rate £40.00 £42.50 £19.52
Median % change year-on-year -5.88% +117.73% +2.74%
75th Percentile £61.55 £65.00 £42.57
90th Percentile £73.80 £75.00 £60.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Daily rate trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Hourly rate trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK excluding London region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +32 9 £195 +20.00%
South West +15 7 £190 -6.86% 1
South East -8 6 £205 +0.24%
Yorkshire +29 4 £198 -
North West +26 3 £122 -9.63%
North East +15 2 £195 +2.63%
Northern Ireland - 1 - -
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 8 May 2024, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Desktop Support in the job title.

1 18 (78.26%) Windows
2 14 (60.87%) Microsoft 365
2 14 (60.87%) Microsoft
3 13 (56.52%) Microsoft Office
4 10 (43.48%) Active Directory
5 9 (39.13%) SCCM
6 8 (34.78%) Microsoft Exchange
6 8 (34.78%) Windows 10
7 6 (26.09%) LAN
7 6 (26.09%) ITIL
7 6 (26.09%) Service Management
7 6 (26.09%) Wi-Fi
8 5 (21.74%) OneDrive
9 4 (17.39%) Patch Management
9 4 (17.39%) Degree
9 4 (17.39%) Cisco
9 4 (17.39%) Apple
9 4 (17.39%) SharePoint
9 4 (17.39%) DNS
10 3 (13.04%) VPN
10 3 (13.04%) WAN
10 3 (13.04%) DHCP
10 3 (13.04%) AppManager
10 3 (13.04%) Ivanti
10 3 (13.04%) XMPP
10 3 (13.04%) Asset Management
10 3 (13.04%) Manufacturing
10 3 (13.04%) VMware
10 3 (13.04%) VLAN
10 3 (13.04%) VMware Infrastructure

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (34.78%) Microsoft Exchange
2 4 (17.39%) SharePoint
3 1 (4.35%) Exchange Server 2007
3 1 (4.35%) Exchange Server 2013
Applications
1 13 (56.52%) Microsoft Office
Cloud Services
1 14 (60.87%) Microsoft 365
2 5 (21.74%) OneDrive
Communications & Networking
1 6 (26.09%) LAN
1 6 (26.09%) Wi-Fi
2 4 (17.39%) DNS
3 3 (13.04%) DHCP
3 3 (13.04%) VLAN
3 3 (13.04%) VPN
3 3 (13.04%) WAN
3 3 (13.04%) WebEx
4 1 (4.35%) Cisco IOS
4 1 (4.35%) HTTP
4 1 (4.35%) TCP/IP
General
1 3 (13.04%) Manufacturing
2 2 (8.70%) Analytical Skills
2 2 (8.70%) Electronics
2 2 (8.70%) Finance
2 2 (8.70%) Marketing
2 2 (8.70%) Presentation Skills
2 2 (8.70%) Public Sector
2 2 (8.70%) Social Skills
2 2 (8.70%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (13.04%) XMPP
2 1 (4.35%) CSS
2 1 (4.35%) XML
Miscellaneous
1 1 (4.35%) Blackberry
1 1 (4.35%) Self-Motivation
1 1 (4.35%) Video Conferencing
Operating Systems
1 18 (78.26%) Windows
2 8 (34.78%) Windows 10
3 2 (8.70%) Apple iOS
3 2 (8.70%) Mac OS
4 1 (4.35%) Android
4 1 (4.35%) Mac OS X
4 1 (4.35%) Windows 7
Processes & Methodologies
1 6 (26.09%) ITIL
1 6 (26.09%) Service Management
2 4 (17.39%) Patch Management
3 3 (13.04%) Asset Management
3 3 (13.04%) Customer Experience
3 3 (13.04%) Security Patching
4 2 (8.70%) Business Intelligence
4 2 (8.70%) Customer Requirements
4 2 (8.70%) Customer Service
4 2 (8.70%) Digital Marketing
4 2 (8.70%) Inventory Management
4 2 (8.70%) Programme Management
4 2 (8.70%) Software Deployment
5 1 (4.35%) Incident Management
5 1 (4.35%) IT Asset Management
5 1 (4.35%) Migration
5 1 (4.35%) Mobile Device Management
5 1 (4.35%) Roadmaps
5 1 (4.35%) Technology Roadmap
Programming Languages
1 1 (4.35%) JavaScript
1 1 (4.35%) PowerShell
Qualifications
1 4 (17.39%) Degree
2 1 (4.35%) A+ Certification
2 1 (4.35%) MCP
2 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 10 (43.48%) Active Directory
2 3 (13.04%) VMware Infrastructure
Systems Management
1 9 (39.13%) SCCM
2 3 (13.04%) AppManager
2 3 (13.04%) Microsoft Intune
3 2 (8.70%) Systems Management Server (SMS)
4 1 (4.35%) AirWatch
4 1 (4.35%) Jamf Pro
Vendors
1 14 (60.87%) Microsoft
2 4 (17.39%) Apple
2 4 (17.39%) Cisco
3 3 (13.04%) Ivanti
3 3 (13.04%) VMware
4 2 (8.70%) SAP
4 2 (8.70%) ServiceNow
5 1 (4.35%) HP
5 1 (4.35%) Remedy