2nd Line Desktop Support Contracts in the UK excluding London

Second Line Desktop Support
UK > UK excluding London

The median Second Line Desktop Support daily rate in the UK excluding London is £195, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 311 376 413
Rank change year-on-year +65 +37 +6
Contract jobs requiring a 2nd Line Desktop Support 25 23 49
As % of all contract jobs advertised in the UK excluding London 0.20% 0.11% 0.20%
As % of the Job Titles category 0.21% 0.12% 0.22%
Number of daily rates quoted 13 19 38
10th Percentile £131 £154 £181
25th Percentile £175 £185 £200
Median daily rate (50th Percentile) £195 £195 £204
Median % change year-on-year - -4.41% +7.37%
75th Percentile £203 £208 £238
90th Percentile £244 £217 £250
UK median daily rate £195 £190 £210
% change year-on-year +2.63% -9.52% +7.69%
Number of hourly rates quoted 4 0 0
10th Percentile - - -
25th Percentile £22.50 - -
Median hourly rate £23.00 - -
75th Percentile £23.50 - -
90th Percentile - - -
UK median hourly rate £23.00 - £23.50
% change year-on-year - - +30.56%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 11,767 19,240 22,667
% of contract IT jobs with a recognized job title 92.17% 92.63% 94.18%
Number of daily rates quoted 7,552 11,748 15,893
10th Percentile £213 £213 £225
25th Percentile £363 £363 £395
Median daily rate (50th Percentile) £475 £492 £500
Median % change year-on-year -3.46% -1.60% +5.26%
75th Percentile £575 £598 £595
90th Percentile £650 £688 £688
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 829 2,243 1,165
10th Percentile £14.00 £12.50 £13.45
25th Percentile £17.61 £15.75 £18.09
Median hourly rate £28.00 £39.55 £42.50
Median % change year-on-year -29.20% -6.94% +117.95%
75th Percentile £64.50 £61.30 £65.00
90th Percentile £75.00 £73.75 £75.00
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Daily rate trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Desktop Support in the UK excluding London over the 6 months to 1 May 2025.

Daily rate histogram for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Hourly rate trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK excluding London region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +23 13 £195 -
North West +20 6 £240 +96.72%
South East +44 5 £195 -4.88%
Yorkshire +8 4 £126 -36.20%
North East +1 3 £195 -
Northern Ireland -7 2 - -
East Midlands - 2 £165 -
Midlands - 2 £165 - 1
Scotland - 2 - -
East of England - 1 £250 -
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 May 2025, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Desktop Support in the job title.

1 23 (92.00%) Windows
2 17 (68.00%) Microsoft
3 15 (60.00%) Microsoft 365
4 14 (56.00%) Active Directory
5 12 (48.00%) ITIL
6 10 (40.00%) Social Skills
7 9 (36.00%) Windows 10
7 9 (36.00%) Microsoft Office
7 9 (36.00%) Manufacturing
8 8 (32.00%) VPN
8 8 (32.00%) Problem-Solving
9 7 (28.00%) Microsoft Exchange
9 7 (28.00%) Analytical Skills
9 7 (28.00%) Degree
9 7 (28.00%) Time Management
10 6 (24.00%) SCCM
10 6 (24.00%) Asset Management
10 6 (24.00%) Service Management
10 6 (24.00%) Patch Management
11 5 (20.00%) Infrastructure Monitoring
11 5 (20.00%) Canon
11 5 (20.00%) Proactive Maintenance
11 5 (20.00%) Project Delivery
11 5 (20.00%) Windows Server 2016
11 5 (20.00%) Business Case
11 5 (20.00%) Presentation Skills
11 5 (20.00%) Documentation Skills
11 5 (20.00%) Windows Server
11 5 (20.00%) Management Information System
11 5 (20.00%) Telecoms

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (28.00%) Microsoft Exchange
2 2 (8.00%) SharePoint
Applications
1 9 (36.00%) Microsoft Office
2 5 (20.00%) Microsoft PowerPoint
2 5 (20.00%) MS Visio
Cloud Services
1 15 (60.00%) Microsoft 365
2 4 (16.00%) Azure
3 1 (4.00%) Entra ID
Communications & Networking
1 8 (32.00%) VPN
2 5 (20.00%) LAN
3 1 (4.00%) Firewall
3 1 (4.00%) VoIP
General
1 10 (40.00%) Social Skills
2 9 (36.00%) Manufacturing
3 7 (28.00%) Analytical Skills
4 5 (20.00%) Documentation Skills
4 5 (20.00%) Presentation Skills
4 5 (20.00%) Telecoms
5 4 (16.00%) Electronics
5 4 (16.00%) Finance
5 4 (16.00%) Marketing
5 4 (16.00%) Public Sector
6 2 (8.00%) Banking
Miscellaneous
1 5 (20.00%) iPhone
1 5 (20.00%) Management Information System
2 2 (8.00%) BYOD
2 2 (8.00%) Driving Licence
3 1 (4.00%) Client/Server
3 1 (4.00%) Data Protection Act
3 1 (4.00%) Smartphone
3 1 (4.00%) Video Conferencing
Operating Systems
1 23 (92.00%) Windows
2 9 (36.00%) Windows 10
3 5 (20.00%) Windows 8
3 5 (20.00%) Windows Server
3 5 (20.00%) Windows Server 2003
3 5 (20.00%) Windows Server 2008
3 5 (20.00%) Windows Server 2012
3 5 (20.00%) Windows Server 2016
3 5 (20.00%) Windows XP
4 3 (12.00%) Apple iOS
5 2 (8.00%) Windows 7
6 1 (4.00%) Android
Processes & Methodologies
1 12 (48.00%) ITIL
2 8 (32.00%) Problem-Solving
3 7 (28.00%) Time Management
4 6 (24.00%) Asset Management
4 6 (24.00%) Patch Management
4 6 (24.00%) Service Management
5 5 (20.00%) Business Case
5 5 (20.00%) Infrastructure Monitoring
5 5 (20.00%) Mentoring
5 5 (20.00%) Proactive Maintenance
5 5 (20.00%) Project Delivery
5 5 (20.00%) Technical Analysis
6 4 (16.00%) Business Intelligence
6 4 (16.00%) Digital Marketing
6 4 (16.00%) Programme Management
7 2 (8.00%) Coaching
7 2 (8.00%) Customer Service
8 1 (4.00%) Data Protection
8 1 (4.00%) Deployment Automation
8 1 (4.00%) Multi-Factor Authentication
Qualifications
1 7 (28.00%) Degree
2 5 (20.00%) Microsoft Certification
3 4 (16.00%) DBS Check
4 1 (4.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (8.00%) QA
System Software
1 14 (56.00%) Active Directory
Systems Management
1 6 (24.00%) SCCM
2 4 (16.00%) Microsoft Intune
Vendors
1 17 (68.00%) Microsoft
2 5 (20.00%) Canon
3 4 (16.00%) SAP
4 3 (12.00%) Citrix
5 2 (8.00%) Apple
5 2 (8.00%) ServiceNow
6 1 (4.00%) Cisco
6 1 (4.00%) Dell
6 1 (4.00%) HP