Period
to 12 December 2017

The median contractor rate for a 2nd Line Desktop Support was £150 per day in advertised job vacancies during the 6 months to 12 December 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
6 months to
12 Dec 2017
Same period 2016 Same period 2015
Rank 738 677 618
Rank change year-on-year -61 -59 -23
Contract jobs requiring a 2nd Line Desktop Support 156 221 285
As % of all contract IT jobs advertised in the UK 0.15% 0.21% 0.25%
As % of the Job Titles category 0.16% 0.23% 0.27%
Number of daily rates quoted 101 127 127
UK median daily rate £150 £163 £155
Median daily rate % change year-on-year -7.69% +4.84% -4.62%
10th Percentile £110 £105 £113
90th Percentile £215 £225 £220
UK excluding London median daily rate £150 £160 £154
% change year-on-year -6.25% +4.07% -
Number of hourly rates quoted 12 42 93
UK median hourly rate £17.50 £15.25 £15.50
Median hourly rate % change year-on-year +14.75% -1.61% -4.35%
10th Percentile £14.25 £10.50 £11.50
90th Percentile £22.80 £22.75 £20.00
UK excluding London median hourly rate £17.50 £15.25 £16.16
% change year-on-year +14.75% -5.63% +1.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98027 97874 106867
% of contract IT jobs with a recognized job title 94.87% 94.71% 94.96%
Number of daily rates quoted 64935 63838 68154
UK median daily rate £450 £425 £405
Median daily rate % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £259 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2864 3312 4055
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 12 December 2017.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 12 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -75 145 £150 -9.09% 4
London +9 92 £148 -10.61%
UK excluding London -63 63 £150 -6.25% 4
South East -15 19 £188 +17.19% 3
Midlands +28 11 £150 +17.65% 1
North of England +10 10 £165 -5.71%
West Midlands +19 7 £150 +20.00%
East of England -18 7 £140 +33.33%
Yorkshire +12 6 £165 +32.00%
South West -18 6 £150 -7.69%
Wales +2 5 £160 +17.43%
Scotland -6 5 £140 -29.82%
East Midlands -3 4 £118 -30.88% 1
North West +12 3 £103 -41.43%
North East +44 1 £200 -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 12 December 2017, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support in the job title.

1 126 (80.77%) Windows
2 82 (52.56%) Active Directory
3 69 (44.23%) Microsoft
3 69 (44.23%) Microsoft Office
4 63 (40.38%) Windows 7
5 50 (32.05%) ITIL
6 47 (30.13%) Windows 10
7 40 (25.64%) Office 365
8 28 (17.95%) Cisco
8 28 (17.95%) Citrix
9 26 (16.67%) VPN
9 26 (16.67%) Finance
9 26 (16.67%) Android
10 24 (15.38%) Blackberry
10 24 (15.38%) Apple
11 21 (13.46%) SCCM
12 20 (12.82%) MS Exchange
12 20 (12.82%) LAN
12 20 (12.82%) Windows Server
13 19 (12.18%) VMware
14 18 (11.54%) WAN
14 18 (11.54%) TCP/IP
14 18 (11.54%) iPhone
15 16 (10.26%) Service Management
15 16 (10.26%) Analytical Skills
16 15 (9.62%) Mac OS
16 15 (9.62%) Banking
17 14 (8.97%) Cisco IOS
17 14 (8.97%) Windows Server 2008
17 14 (8.97%) Windows 8

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (12.82%) MS Exchange
2 11 (7.05%) IBM Notes
3 8 (5.13%) Skype for Business
4 7 (4.49%) SharePoint
5 3 (1.92%) Blackberry Enterprise Server
5 3 (1.92%) Exchange Server 2003
5 3 (1.92%) Exchange Server 2010
5 3 (1.92%) Exchange Server 2013
6 2 (1.28%) IIS
6 2 (1.28%) SharePoint 2013
7 1 (0.64%) Exchange Server 2007
Applications
1 69 (44.23%) Microsoft Office
2 6 (3.85%) Microsoft Excel
3 2 (1.28%) Microsoft PowerPoint
3 2 (1.28%) Microsoft Project
4 1 (0.64%) AutoCAD
4 1 (0.64%) MS Visio
4 1 (0.64%) Revit
Business Applications
1 10 (6.41%) Eikon
2 1 (0.64%) Summit
Cloud Services
1 40 (25.64%) Office 365
2 2 (1.28%) OneDrive
2 2 (1.28%) Yammer
3 1 (0.64%) Amazon AWS
3 1 (0.64%) Microsoft Azure
Communications & Networking
1 26 (16.67%) VPN
2 20 (12.82%) LAN
3 18 (11.54%) TCP/IP
3 18 (11.54%) WAN
4 14 (8.97%) Cisco IOS
5 13 (8.33%) DNS
6 10 (6.41%) DHCP
7 9 (5.77%) Skype
7 9 (5.77%) Wireless
8 7 (4.49%) IP Telephony
9 6 (3.85%) Broadband
9 6 (3.85%) Internet
10 5 (3.21%) Remote Desktop
11 4 (2.56%) Intranet
11 4 (2.56%) Network Security
12 3 (1.92%) Firewall
12 3 (1.92%) WLAN
13 2 (1.28%) 4G
13 2 (1.28%) NetScaler
13 2 (1.28%) VoIP
Database & Business Intelligence
1 1 (0.64%) GIS
General
1 26 (16.67%) Finance
2 15 (9.62%) Banking
3 9 (5.77%) Retail Banking
4 5 (3.21%) Law
5 3 (1.92%) Retail
5 3 (1.92%) Telecoms
6 2 (1.28%) Advertising
6 2 (1.28%) Financial Institution
6 2 (1.28%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.64%) COM
1 1 (0.64%) Flash
1 1 (0.64%) Web Services
1 1 (0.64%) XMPP
Miscellaneous
1 24 (15.38%) Blackberry
2 18 (11.54%) iPhone
3 16 (10.26%) Analytical Skills
4 12 (7.69%) Video Conferencing
5 11 (7.05%) BYOD
6 6 (3.85%) iPad
6 6 (3.85%) Smartphone
7 3 (1.92%) Computer Science
7 3 (1.92%) NHS
8 2 (1.28%) Handset
8 2 (1.28%) Management Information System
9 1 (0.64%) Client/Server
9 1 (0.64%) Driving Licence
9 1 (0.64%) Fat Client
9 1 (0.64%) IBM Mainframe
9 1 (0.64%) Mainframe
9 1 (0.64%) Smartcard
9 1 (0.64%) Thin Client
Operating Systems
1 126 (80.77%) Windows
2 63 (40.38%) Windows 7
3 47 (30.13%) Windows 10
4 26 (16.67%) Android
5 20 (12.82%) Windows Server
6 15 (9.62%) Mac OS
7 14 (8.97%) Windows 8
7 14 (8.97%) Windows Server 2008
7 14 (8.97%) Windows Server 2012
8 9 (5.77%) Mac OS X
9 8 (5.13%) Apple iOS
10 6 (3.85%) Windows Vista
11 5 (3.21%) Windows Server 2003
12 4 (2.56%) Windows XP
13 3 (1.92%) Unix
14 1 (0.64%) NetWare
14 1 (0.64%) Windows Mobile
14 1 (0.64%) Windows Phone
Processes & Methodologies
1 50 (32.05%) ITIL
2 16 (10.26%) Service Management
3 7 (4.49%) Problem Management
4 6 (3.85%) Mobile Device Management
4 6 (3.85%) Software Deployment
5 5 (3.21%) ITSM
5 5 (3.21%) Migration
6 4 (2.56%) Change Management
6 4 (2.56%) CRM
6 4 (2.56%) Root Cause Analysis
6 4 (2.56%) Service Delivery
7 3 (1.92%) Asset Management
7 3 (1.92%) Disaster Recovery
7 3 (1.92%) ITIL V3
7 3 (1.92%) Patch Management
7 3 (1.92%) PRINCE2
7 3 (1.92%) Project Management
7 3 (1.92%) Stakeholder Management
8 2 (1.28%) Information Security
8 2 (1.28%) Line Management
Programming Languages
1 6 (3.85%) SQL
2 1 (0.64%) C
2 1 (0.64%) Java
Qualifications
1 11 (7.05%) Degree
2 10 (6.41%) Microsoft Certification
3 9 (5.77%) Security Cleared
4 7 (4.49%) MCSE
5 5 (3.21%) SC Cleared
6 4 (2.56%) ITIL Certification
6 4 (2.56%) ITIL Foundation Certificate
7 3 (1.92%) A+ Certification
7 3 (1.92%) Computer Science Degree
7 3 (1.92%) DV Cleared
7 3 (1.92%) MCP
8 2 (1.28%) DBS Check
8 2 (1.28%) MCSA
9 1 (0.64%) ACDT
9 1 (0.64%) ACHDS
9 1 (0.64%) ACTC
9 1 (0.64%) MCDST
9 1 (0.64%) MCSM
9 1 (0.64%) MOS
9 1 (0.64%) Network+ Certification
Quality Assurance & Compliance
1 14 (8.97%) SLA
2 2 (1.28%) QA
System Software
1 82 (52.56%) Active Directory
2 8 (5.13%) VMware Infrastructure
3 6 (3.85%) XenApp
4 3 (1.92%) Hyper-V
4 3 (1.92%) Virtual Desktop
5 2 (1.28%) Microsoft App-V
5 2 (1.28%) VMware Workstation
5 2 (1.28%) vSphere
5 2 (1.28%) XenDesktop
6 1 (0.64%) Terminal Services
6 1 (0.64%) Virtual Machines
6 1 (0.64%) Virtual Servers
6 1 (0.64%) XenServer
Systems Management
1 21 (13.46%) SCCM
2 6 (3.85%) AirWatch
2 6 (3.85%) Microsoft Data Protection Manager
3 5 (3.21%) Systems Management Server (SMS)
4 4 (2.56%) Backup Exec
4 4 (2.56%) NetBackup
4 4 (2.56%) Symantec Endpoint Protection
5 3 (1.92%) WSUS
6 1 (0.64%) DameWare
6 1 (0.64%) HP Data Protector
6 1 (0.64%) Jamf Pro
6 1 (0.64%) SCOrch
Vendors
1 69 (44.23%) Microsoft
2 28 (17.95%) Cisco
2 28 (17.95%) Citrix
3 24 (15.38%) Apple
4 19 (12.18%) VMware
5 12 (7.69%) Bloomberg
6 11 (7.05%) Lotus
7 10 (6.41%) Avaya
7 10 (6.41%) HP
7 10 (6.41%) Reuters
8 9 (5.77%) Symantec
9 6 (3.85%) CommVault
9 6 (3.85%) Dell
10 4 (2.56%) Altiris
10 4 (2.56%) LANDesk
10 4 (2.56%) Sage
10 4 (2.56%) ServiceNow
11 3 (1.92%) BT
11 3 (1.92%) McAfee
12 2 (1.28%) Sophos