Period
to 21 April 2018

The median contractor rate for a 2nd Line Desktop Support was £160 per day in advertised job vacancies during the 6 months to 21 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 685 682 675
Rank change year-on-year -3 -7 -106
Contract jobs requiring a 2nd Line Desktop Support 196 159 209
As % of all contract IT jobs advertised in the UK 0.19% 0.17% 0.20%
As % of the Job Titles category 0.20% 0.18% 0.21%
Number of daily rates quoted 134 95 107
UK median daily rate £160 £170 £150
Median daily rate % change year-on-year -5.88% +13.33% -6.25%
10th Percentile £114 £113 £113
90th Percentile £239 £238 £238
UK excluding London median daily rate £150 £160 £150
% change year-on-year -6.25% +6.67% -
Number of hourly rates quoted 22 36 49
UK median hourly rate £17.25 £19.00 £15.00
Median hourly rate % change year-on-year -9.21% +26.67% -9.09%
10th Percentile £11.97 £12.75 £10.20
90th Percentile £23.00 £22.88 £21.20
UK excluding London median hourly rate £15.50 £18.50 £15.00
% change year-on-year -16.22% +23.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,028 87,287 101,432
% of contract IT jobs with a recognized job title 94.93% 94.87% 95.08%
Number of daily rates quoted 63,193 56,709 65,411
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,007 3,316
UK median hourly rate £18.50 £18.93 £19.50
Median hourly rate % change year-on-year -2.27% -2.92% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 21 April 2018.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 21 April 2018.

Contractor hourly rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 180 £150 -11.76% 19
UK excluding London -29 104 £150 -6.25% 13
London -15 93 £163 -7.14% 6
South East -15 32 £150 -6.25% 7
Midlands +1 17 £135 +17.39% 4
South West +15 16 £130 -13.33% 1
East of England 0 13 £120 -7.69% 1
East Midlands +7 10 £118 -30.88% 3
Scotland -30 10 £220 -9.74%
North of England -44 10 £219 +28.68%
West Midlands +2 7 £150 +30.43% 1
Yorkshire -13 7 £238 +90.00%
Wales -5 6 £160 -3.03%
North East +15 2 £200 -
North West -17 1 - -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 April 2018, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support in the job title.

1 167 (85.20%) Windows
2 116 (59.18%) Active Directory
3 78 (39.80%) Windows 7
3 78 (39.80%) Microsoft Office
4 77 (39.29%) Office 365
5 74 (37.76%) Microsoft
6 62 (31.63%) Windows 10
7 55 (28.06%) ITIL
8 39 (19.90%) SCCM
9 32 (16.33%) Windows Server
10 30 (15.31%) LAN
11 28 (14.29%) MS Exchange
11 28 (14.29%) Apple
12 26 (13.27%) Cisco
12 26 (13.27%) VPN
12 26 (13.27%) Citrix
12 26 (13.27%) VMware
12 26 (13.27%) Finance
12 26 (13.27%) Windows 8
13 25 (12.76%) Android
13 25 (12.76%) iPhone
13 25 (12.76%) WAN
14 24 (12.24%) DNS
15 23 (11.73%) Microsoft Excel
15 23 (11.73%) Windows Server 2008
16 20 (10.20%) Security Cleared
16 20 (10.20%) DHCP
16 20 (10.20%) HP
17 19 (9.69%) Service Management
17 19 (9.69%) Problem-Solving

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (14.29%) MS Exchange
2 14 (7.14%) Skype for Business
3 6 (3.06%) Exchange Server 2010
3 6 (3.06%) IBM Notes
3 6 (3.06%) SharePoint
4 3 (1.53%) Exchange Server 2013
5 2 (1.02%) Exchange Server 2003
5 2 (1.02%) Exchange Server 2007
5 2 (1.02%) SharePoint 2013
6 1 (0.51%) Blackberry Enterprise Server
6 1 (0.51%) IIS
6 1 (0.51%) Tomcat
Applications
1 78 (39.80%) Microsoft Office
2 23 (11.73%) Microsoft Excel
3 12 (6.12%) Microsoft PowerPoint
4 3 (1.53%) Microsoft Project
5 2 (1.02%) AutoCAD
5 2 (1.02%) Revit
6 1 (0.51%) MS Visio
Business Applications
1 3 (1.53%) Eikon
Cloud Services
1 77 (39.29%) Office 365
2 10 (5.10%) OneDrive
3 2 (1.02%) Amazon AWS
3 2 (1.02%) Microsoft Azure
3 2 (1.02%) SaaS
Communications & Networking
1 30 (15.31%) LAN
2 26 (13.27%) VPN
3 25 (12.76%) WAN
4 24 (12.24%) DNS
5 20 (10.20%) DHCP
6 18 (9.18%) TCP/IP
7 15 (7.65%) Skype
8 7 (3.57%) Firewall
8 7 (3.57%) Remote Desktop
9 6 (3.06%) Internet
9 6 (3.06%) IP Telephony
9 6 (3.06%) VoIP
10 5 (2.55%) SMTP
10 5 (2.55%) Wi-Fi
11 4 (2.04%) 3G
11 4 (2.04%) Cisco IOS
11 4 (2.04%) Intranet
11 4 (2.04%) WLAN
12 3 (1.53%) HTTP
12 3 (1.53%) Network Security
Development Applications
1 2 (1.02%) Team Foundation Server
General
1 26 (13.27%) Finance
2 8 (4.08%) Telecoms
3 7 (3.57%) Banking
4 6 (3.06%) Retail
5 3 (1.53%) Law
5 3 (1.53%) Retail Banking
6 2 (1.02%) Marketing
7 1 (0.51%) Investment Banking
7 1 (0.51%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.02%) Software Packaging
1 2 (1.02%) Web Services
2 1 (0.51%) COM
2 1 (0.51%) LDAP
2 1 (0.51%) Oracle Fusion
Miscellaneous
1 25 (12.76%) iPhone
2 15 (7.65%) Analytical Skills
3 14 (7.14%) Smartphone
4 12 (6.12%) BYOD
5 10 (5.10%) Blackberry
6 6 (3.06%) Fat Client
6 6 (3.06%) Thin Client
6 6 (3.06%) Video Conferencing
7 5 (2.55%) iPad
7 5 (2.55%) Self-Motivation
8 4 (2.04%) Data Centre
8 4 (2.04%) Management Information System
8 4 (2.04%) NHS
9 3 (1.53%) Computer Science
10 2 (1.02%) Handset
11 1 (0.51%) PKI
11 1 (0.51%) Replication
Operating Systems
1 167 (85.20%) Windows
2 78 (39.80%) Windows 7
3 62 (31.63%) Windows 10
4 32 (16.33%) Windows Server
5 26 (13.27%) Windows 8
6 25 (12.76%) Android
7 23 (11.73%) Windows Server 2008
8 15 (7.65%) Windows Server 2012
9 14 (7.14%) Apple iOS
10 11 (5.61%) Windows Server 2003
11 6 (3.06%) Mac OS
12 5 (2.55%) Mac OS X
13 3 (1.53%) Windows Vista
13 3 (1.53%) Windows XP
14 1 (0.51%) Windows NT
Processes & Methodologies
1 55 (28.06%) ITIL
2 19 (9.69%) Problem-Solving
2 19 (9.69%) Service Management
3 10 (5.10%) Patch Management
4 9 (4.59%) Asset Management
4 9 (4.59%) Problem Management
5 8 (4.08%) ITSM
5 8 (4.08%) Mobile Device Management
6 7 (3.57%) Change Management
6 7 (3.57%) Incident Management
7 6 (3.06%) CRM
7 6 (3.06%) Software Deployment
8 5 (2.55%) Service Delivery
9 4 (2.04%) Root Cause Analysis
9 4 (2.04%) Server Virtualisation
9 4 (2.04%) Software Delivery
10 3 (1.53%) Creative Problem-Solving
10 3 (1.53%) Proactive Monitoring
10 3 (1.53%) Security Patching
10 3 (1.53%) Ticket Management
Programming Languages
1 6 (3.06%) SQL
2 3 (1.53%) C
Qualifications
1 20 (10.20%) Security Cleared
2 17 (8.67%) SC Cleared
3 12 (6.12%) Microsoft Certification
4 10 (5.10%) Degree
5 5 (2.55%) ITIL Certification
5 5 (2.55%) ITIL Foundation Certificate
5 5 (2.55%) MCP
5 5 (2.55%) MCSA
5 5 (2.55%) MCSE
6 3 (1.53%) Cisco Certification
6 3 (1.53%) DBS Check
7 2 (1.02%) BPSS Clearance
7 2 (1.02%) MCITP
8 1 (0.51%) A+ Certification
8 1 (0.51%) CCNA
8 1 (0.51%) Computer Science Degree
Quality Assurance & Compliance
1 15 (7.65%) SLA
2 1 (0.51%) Disclosure Scotland
2 1 (0.51%) Sarbanes-Oxley
System Software
1 116 (59.18%) Active Directory
2 13 (6.63%) VMware Infrastructure
2 13 (6.63%) XenApp
3 8 (4.08%) VMware Workstation
4 5 (2.55%) Hyper-V
5 4 (2.04%) Microsoft App-V
6 2 (1.02%) BitLocker
6 2 (1.02%) Terminal Services
6 2 (1.02%) Virtual Machines
6 2 (1.02%) XenServer
7 1 (0.51%) Citrix Presentation Server
7 1 (0.51%) IAG
7 1 (0.51%) VirtualBox
7 1 (0.51%) XenDesktop
Systems Management
1 39 (19.90%) SCCM
2 6 (3.06%) Systems Management Server (SMS)
3 5 (2.55%) WSUS
4 4 (2.04%) Backup Exec
4 4 (2.04%) NetBackup
5 3 (1.53%) AirWatch
5 3 (1.53%) Microsoft Data Protection Manager
5 3 (1.53%) Symantec Endpoint Protection
6 1 (0.51%) Jamf Pro
6 1 (0.51%) Norton AntiVirus
6 1 (0.51%) SCOrch
Vendors
1 74 (37.76%) Microsoft
2 28 (14.29%) Apple
3 26 (13.27%) Cisco
3 26 (13.27%) Citrix
3 26 (13.27%) VMware
4 20 (10.20%) HP
5 8 (4.08%) Dell
5 8 (4.08%) Ivanti
6 6 (3.06%) Lotus
6 6 (3.06%) Sophos
7 5 (2.55%) Avaya
7 5 (2.55%) McAfee
7 5 (2.55%) Symantec
8 4 (2.04%) Sage
9 3 (1.53%) Altiris
9 3 (1.53%) Bloomberg
9 3 (1.53%) CommVault
9 3 (1.53%) Reuters
9 3 (1.53%) Siemens
9 3 (1.53%) ThinPrint