Period
to 21 February 2018

The median contractor rate for a 2nd Line Desktop Support was £150 per day in advertised job vacancies during the 6 months to 21 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 705 648 646
Rank change year-on-year -57 -2 -61
Contract jobs requiring a 2nd Line Desktop Support 170 199 230
As % of all contract IT jobs advertised in the UK 0.17% 0.21% 0.22%
As % of the Job Titles category 0.18% 0.22% 0.23%
Number of daily rates quoted 120 109 113
UK median daily rate £150 £165 £153
Median daily rate % change year-on-year -9.09% +8.20% -4.69%
10th Percentile £114 £113 £113
90th Percentile £246 £238 £237
UK excluding London median daily rate £150 £163 £150
% change year-on-year -7.69% +8.33% -
Number of hourly rates quoted 14 43 68
UK median hourly rate £20.00 £18.00 £15.26
Median hourly rate % change year-on-year +11.11% +17.96% -7.52%
10th Percentile £14.25 £12.20 £11.35
90th Percentile £23.53 £22.75 £20.00
UK excluding London median hourly rate £17.25 £17.06 £15.26
% change year-on-year +1.11% +11.80% +1.73%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,268 90,980 101,049
% of contract IT jobs with a recognized job title 94.77% 94.77% 95.02%
Number of daily rates quoted 63,959 59,313 64,684
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £382
% change year-on-year - +4.71% +1.87%
Number of hourly rates quoted 2,851 3,247 3,676
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.17 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 21 February 2018.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 21 February 2018.

Contractor hourly rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -43 158 £150 -9.09% 21
London +9 95 £158 -4.55% 9
UK excluding London -64 75 £150 -7.69% 13
South East -18 24 £150 -11.76% 7
Midlands +14 16 £140 +14.29%
South West -9 10 £140 -13.85%
East Midlands +15 8 £118 -30.88%
West Midlands +9 8 £150 +30.43%
East of England -7 7 £150 +15.38% 3
Scotland -21 7 £220 -26.67% 1
North of England -11 6 £219 +28.68% 2
Wales +2 5 £160 +6.67%
Yorkshire -7 5 £238 +93.88% 1
North East +22 1 £200 -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2018, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Desktop Support in the job title.

1 142 (83.53%) Windows
2 93 (54.71%) Active Directory
3 68 (40.00%) Windows 7
4 65 (38.24%) Microsoft Office
5 62 (36.47%) Office 365
6 59 (34.71%) Microsoft
7 53 (31.18%) Windows 10
8 49 (28.82%) ITIL
9 34 (20.00%) Apple
10 29 (17.06%) SCCM
11 27 (15.88%) Citrix
11 27 (15.88%) LAN
11 27 (15.88%) Windows Server
12 25 (14.71%) Finance
12 25 (14.71%) iPhone
13 24 (14.12%) VPN
13 24 (14.12%) Cisco
14 22 (12.94%) Android
15 21 (12.35%) TCP/IP
15 21 (12.35%) MS Exchange
15 21 (12.35%) WAN
15 21 (12.35%) VMware
16 19 (11.18%) DNS
17 18 (10.59%) Analytical Skills
17 18 (10.59%) Windows 8
18 17 (10.00%) Windows Server 2008
19 16 (9.41%) Windows Server 2012
19 16 (9.41%) Blackberry
19 16 (9.41%) Service Management
20 14 (8.24%) HP

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (12.35%) MS Exchange
2 12 (7.06%) Skype for Business
3 7 (4.12%) SharePoint
4 5 (2.94%) IBM Notes
5 3 (1.76%) Exchange Server 2010
5 3 (1.76%) Exchange Server 2013
6 2 (1.18%) Blackberry Enterprise Server
6 2 (1.18%) Exchange Server 2003
6 2 (1.18%) SharePoint 2013
7 1 (0.59%) IIS
7 1 (0.59%) Tomcat
Applications
1 65 (38.24%) Microsoft Office
2 14 (8.24%) Microsoft Excel
3 8 (4.71%) Microsoft PowerPoint
4 2 (1.18%) AutoCAD
4 2 (1.18%) Microsoft Project
4 2 (1.18%) Revit
5 1 (0.59%) MS Visio
Business Applications
1 4 (2.35%) Eikon
Cloud Services
1 62 (36.47%) Office 365
2 7 (4.12%) OneDrive
3 1 (0.59%) Amazon AWS
3 1 (0.59%) Microsoft Azure
3 1 (0.59%) SaaS
3 1 (0.59%) Yammer
Communications & Networking
1 27 (15.88%) LAN
2 24 (14.12%) VPN
3 21 (12.35%) TCP/IP
3 21 (12.35%) WAN
4 19 (11.18%) DNS
5 14 (8.24%) DHCP
6 12 (7.06%) Skype
7 8 (4.71%) IP Telephony
8 7 (4.12%) Remote Desktop
9 6 (3.53%) Cisco IOS
9 6 (3.53%) Internet
10 4 (2.35%) Broadband
10 4 (2.35%) Intranet
10 4 (2.35%) Network Security
10 4 (2.35%) VoIP
10 4 (2.35%) Wireless
11 3 (1.76%) WLAN
12 2 (1.18%) Ethernet
12 2 (1.18%) SMTP
12 2 (1.18%) Wi-Fi
Database & Business Intelligence
1 1 (0.59%) GIS
General
1 25 (14.71%) Finance
2 8 (4.71%) Banking
3 5 (2.94%) Telecoms
4 4 (2.35%) Law
4 4 (2.35%) Retail
4 4 (2.35%) Retail Banking
5 2 (1.18%) Advertising
5 2 (1.18%) Financial Institution
6 1 (0.59%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.59%) COM
1 1 (0.59%) Oracle Fusion
1 1 (0.59%) Web Services
Miscellaneous
1 25 (14.71%) iPhone
2 18 (10.59%) Analytical Skills
3 16 (9.41%) Blackberry
4 10 (5.88%) BYOD
4 10 (5.88%) Smartphone
4 10 (5.88%) Video Conferencing
5 7 (4.12%) iPad
6 5 (2.94%) Computer Science
7 4 (2.35%) NHS
8 3 (1.76%) Fat Client
8 3 (1.76%) Thin Client
9 2 (1.18%) Handset
9 2 (1.18%) Management Information System
10 1 (0.59%) Client/Server
10 1 (0.59%) Data Centre
10 1 (0.59%) PKI
Operating Systems
1 142 (83.53%) Windows
2 68 (40.00%) Windows 7
3 53 (31.18%) Windows 10
4 27 (15.88%) Windows Server
5 22 (12.94%) Android
6 18 (10.59%) Windows 8
7 17 (10.00%) Windows Server 2008
8 16 (9.41%) Windows Server 2012
9 12 (7.06%) Apple iOS
10 7 (4.12%) Mac OS
10 7 (4.12%) Windows Server 2003
11 6 (3.53%) Windows Vista
12 5 (2.94%) Mac OS X
13 3 (1.76%) Windows XP
14 2 (1.18%) Unix
Processes & Methodologies
1 49 (28.82%) ITIL
2 16 (9.41%) Service Management
3 9 (5.29%) Mobile Device Management
4 8 (4.71%) Problem Management
5 7 (4.12%) ITSM
6 6 (3.53%) Asset Management
6 6 (3.53%) Change Management
6 6 (3.53%) CRM
6 6 (3.53%) Software Deployment
7 5 (2.94%) Patch Management
8 4 (2.35%) Service Delivery
9 3 (1.76%) Disaster Recovery
9 3 (1.76%) Incident Management
9 3 (1.76%) Migration
9 3 (1.76%) Proactive Monitoring
9 3 (1.76%) Root Cause Analysis
10 2 (1.18%) Creative Problem-Solving
10 2 (1.18%) Software Engineering
10 2 (1.18%) Time Management
10 2 (1.18%) Virtual Environments
Programming Languages
1 5 (2.94%) SQL
2 2 (1.18%) C
3 1 (0.59%) Java
Qualifications
1 11 (6.47%) Degree
1 11 (6.47%) Microsoft Certification
2 10 (5.88%) Security Cleared
3 7 (4.12%) SC Cleared
4 6 (3.53%) MCSE
5 4 (2.35%) MCSA
6 3 (1.76%) Computer Science Degree
6 3 (1.76%) ITIL Foundation Certificate
7 2 (1.18%) ITIL Certification
7 2 (1.18%) MCITP
7 2 (1.18%) MCP
8 1 (0.59%) A+ Certification
8 1 (0.59%) ACDT
8 1 (0.59%) ACHDS
8 1 (0.59%) ACTC
8 1 (0.59%) Citrix Certification
8 1 (0.59%) DV Cleared
8 1 (0.59%) MCDST
8 1 (0.59%) MCSM
8 1 (0.59%) Network+ Certification
Quality Assurance & Compliance
1 9 (5.29%) SLA
System Software
1 93 (54.71%) Active Directory
2 10 (5.88%) XenApp
3 8 (4.71%) VMware Infrastructure
4 7 (4.12%) VMware Workstation
5 4 (2.35%) Hyper-V
6 2 (1.18%) Microsoft App-V
6 2 (1.18%) Virtual Machines
7 1 (0.59%) Terminal Services
7 1 (0.59%) Virtual Desktop
7 1 (0.59%) Virtual Servers
7 1 (0.59%) XenDesktop
7 1 (0.59%) XenServer
Systems Management
1 29 (17.06%) SCCM
2 6 (3.53%) AirWatch
2 6 (3.53%) Microsoft Data Protection Manager
3 5 (2.94%) WSUS
4 4 (2.35%) Backup Exec
4 4 (2.35%) NetBackup
5 3 (1.76%) Symantec Endpoint Protection
5 3 (1.76%) Systems Management Server (SMS)
6 1 (0.59%) Jamf Pro
6 1 (0.59%) SCOrch
Vendors
1 59 (34.71%) Microsoft
2 34 (20.00%) Apple
3 27 (15.88%) Citrix
4 24 (14.12%) Cisco
5 21 (12.35%) VMware
6 14 (8.24%) HP
7 7 (4.12%) Avaya
8 6 (3.53%) Bloomberg
8 6 (3.53%) CommVault
8 6 (3.53%) Ivanti
8 6 (3.53%) Symantec
9 5 (2.94%) Dell
9 5 (2.94%) Lotus
9 5 (2.94%) Sophos
10 4 (2.35%) Reuters
10 4 (2.35%) Sage
11 3 (1.76%) Altiris
11 3 (1.76%) McAfee
12 2 (1.18%) MobileIron
12 2 (1.18%) Veeam