The median contractor rate for a 2nd Line Desktop Support was £150 per day in advertised job vacancies during the 3 months to 26 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 539 545 505
Rank change year-on-year +6 -40  
Contract jobs requiring a 2nd Line Desktop Support 61 110 148
As % of all contract IT jobs advertised in the UK 0.13% 0.20% 0.27%
As % of the Job Titles category 0.14% 0.21% 0.28%
Number of daily rates quoted 43 48 60
Median daily rate £150 £140 £160
Median daily rate % change year-on-year +7.14% -12.50%  
90% offered a daily rate of more than £125 £120 £104
10% offered a daily rate of more than £220 £222 £216
UK excluding London median daily rate £135 £135 £150
% change year-on-year - -10.00%  
Number of hourly rates quoted 11 27 61
Median hourly rate £18.50 £13.23 £16.50
Median hourly rate % change year-on-year +39.88% -19.84%  
90% offered a hourly rate of more than £15.00 £10.20 £12.00
10% offered a hourly rate of more than £23.00 £17.40 £23.50
UK excluding London median hourly rate £18.00 £13.23 £15.00
% change year-on-year +36.10% -11.83%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43952 53115 52934
As % of all contract IT job vacancies advertised in the UK 94.56% 95.09% 94.80%
Number of daily rates quoted 28568 34621 32069
Median daily rate £430 £425 £400
Median daily rate % change year-on-year +1.17% +6.25%  
90% offered a daily rate of more than £265 £263 £240
10% offered a daily rate of more than £600 £600 £563
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.66%  
Number of hourly rates quoted 1442 1549 2118
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year +2.85% -  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.83 £45.00 £42.50
UK excluding London median hourly rate £17.50 £17.50 £16.72
% change year-on-year - +4.66%  

2nd Line Desktop Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Desktop Support in the job title.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 3 months to 26 April 2017.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 56 £150 - 9
London 0 19 £175 +12.90% 3
South East +7 10 £150 +11.11% 2
Yorkshire +21 6 £125 -
North East +22 5 £172 -20.91% 1
East of England 0 5 £130 -1.88%
Oxfordshire -10 5 £150 +11.11%
Tyne and Wear +16 4 £172 -20.91% 1
Newcastle upon Tyne +13 4 £172 -20.91% 1
Hertfordshire +10 4 £130 -
Oxford -7 4 £150 +11.11%
South West -8 4 - - 2
Watford - 4 £130 -
Scotland +37 3 £244 +114.28% 2
North West +26 3 £125 -30.55%
West Yorkshire +17 3 £125 -
Leeds +16 3 £125 -
Surrey +2 3 - -
City of London -2 3 £165 +7.31%
York - 3 £125 -
North Yorkshire - 3 £125 -
West Midlands +20 2 £115 -11.53%
Warwickshire +7 2 £115 -11.53%
East Midlands -6 2 - - 1
Northamptonshire - 2 - -
Liverpool - 2 £125 -
Merseyside - 2 £125 -
Wellingborough - 2 - -
Leatherhead +25 1 - -
Edinburgh +13 1 £338 +159.61%

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 April 2017, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support in the job title.

1 132 (85.16%) Windows
2 105 (67.74%) Active Directory
3 86 (55.48%) Windows 7
4 58 (37.42%) Microsoft
5 45 (29.03%) Microsoft Office
6 41 (26.45%) Windows Server
7 38 (24.52%) SCCM
7 38 (24.52%) Citrix
8 37 (23.87%) ITIL
9 36 (23.23%) VMware
10 33 (21.29%) Windows 10
11 30 (19.35%) Windows Server 2008
12 28 (18.06%) Security Cleared
12 28 (18.06%) Windows Server 2003
13 27 (17.42%) VMware Infrastructure
14 21 (13.55%) Finance
15 19 (12.26%) Office 365
15 19 (12.26%) Windows 8
15 19 (12.26%) Apple
15 19 (12.26%) DNS
15 19 (12.26%) LAN
16 18 (11.61%) MS Exchange
17 17 (10.97%) WAN
17 17 (10.97%) DHCP
17 17 (10.97%) Blackberry
18 16 (10.32%) SC Cleared
18 16 (10.32%) Migration
19 15 (9.68%) Windows XP
20 14 (9.03%) Cisco
20 14 (9.03%) HP

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.61%) MS Exchange
2 9 (5.81%) IBM Notes
3 6 (3.87%) Exchange Server 2010
4 5 (3.23%) Blackberry Enterprise Server
5 4 (2.58%) Exchange Server 2003
6 3 (1.94%) Exchange Server 2007
6 3 (1.94%) IIS
6 3 (1.94%) SharePoint
7 2 (1.29%) Apache
7 2 (1.29%) Exchange Server 2013
7 2 (1.29%) Skype for Business
8 1 (0.65%) SharePoint 2010
Applications
1 45 (29.03%) Microsoft Office
2 3 (1.94%) Microsoft Excel
3 2 (1.29%) Microsoft PowerPoint
4 1 (0.65%) Adobe Creative Suite
Business Applications
1 7 (4.52%) Eikon
2 2 (1.29%) Dynamics CRM
2 2 (1.29%) Dynamics GP
2 2 (1.29%) Remedy ITSM
Cloud Services
1 19 (12.26%) Office 365
Communications & Networking
1 19 (12.26%) DNS
1 19 (12.26%) LAN
2 17 (10.97%) DHCP
2 17 (10.97%) WAN
3 10 (6.45%) VoIP
4 9 (5.81%) TCP/IP
5 8 (5.16%) 3G
5 8 (5.16%) VPN
6 7 (4.52%) Firewall
6 7 (4.52%) Internet
7 6 (3.87%) Wi-Fi
8 4 (2.58%) Cisco IOS
9 3 (1.94%) Remote Desktop
10 2 (1.29%) Network Security
10 2 (1.29%) PBX
10 2 (1.29%) SAN
10 2 (1.29%) Skype
11 1 (0.65%) Ethernet
11 1 (0.65%) SMS
11 1 (0.65%) SMTP
Database & Business Intelligence
1 2 (1.29%) MySQL
1 2 (1.29%) SQL Server
1 2 (1.29%) SQL Server 2005
General
1 21 (13.55%) Finance
2 11 (7.10%) Banking
3 10 (6.45%) Retail
4 7 (4.52%) Retail Banking
5 4 (2.58%) Back Office
6 3 (1.94%) Legal
7 2 (1.29%) Electronics
7 2 (1.29%) Investment Banking
8 1 (0.65%) Games
8 1 (0.65%) Law
8 1 (0.65%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.29%) .NET
1 2 (1.29%) WAP
2 1 (0.65%) XMPP
Miscellaneous
1 17 (10.97%) Blackberry
2 10 (6.45%) Smartphone
3 8 (5.16%) iPhone
4 7 (4.52%) iPad
5 6 (3.87%) Analytical Skills
5 6 (3.87%) Driving Licence
6 5 (3.23%) Fat Client
6 5 (3.23%) Thin Client
7 4 (2.58%) BYOD
7 4 (2.58%) Video Conferencing
8 3 (1.94%) EPoS
9 2 (1.29%) CCTV
9 2 (1.29%) Data Centre
10 1 (0.65%) Digital Media
10 1 (0.65%) Handset
10 1 (0.65%) Management Information System
Operating Systems
1 132 (85.16%) Windows
2 86 (55.48%) Windows 7
3 41 (26.45%) Windows Server
4 33 (21.29%) Windows 10
5 30 (19.35%) Windows Server 2008
6 28 (18.06%) Windows Server 2003
7 19 (12.26%) Windows 8
8 15 (9.68%) Windows XP
9 12 (7.74%) Android
10 9 (5.81%) Windows Server 2012
11 6 (3.87%) Mac OS X
12 5 (3.23%) Apple iOS
12 5 (3.23%) Mac OS
13 2 (1.29%) Windows Phone
14 1 (0.65%) Windows Mobile
14 1 (0.65%) Windows NT
14 1 (0.65%) Windows Vista
Processes & Methodologies
1 37 (23.87%) ITIL
2 16 (10.32%) Migration
3 11 (7.10%) Mobile Device Management
4 6 (3.87%) Service Management
5 5 (3.23%) Incident Management
5 5 (3.23%) ITIL V3
5 5 (3.23%) Software Delivery
6 4 (2.58%) Change Control
6 4 (2.58%) Time Management
7 3 (1.94%) Application Packaging
7 3 (1.94%) Asset Management
7 3 (1.94%) Software Deployment
8 2 (1.29%) CRM
8 2 (1.29%) Fault Analysis
8 2 (1.29%) Kalman Filter
8 2 (1.29%) Patch Management
8 2 (1.29%) Service Delivery
9 1 (0.65%) Creative Problem-Solving
9 1 (0.65%) Two-Factor Authentication
9 1 (0.65%) Web Filtering
Programming Languages
1 3 (1.94%) SQL
2 2 (1.29%) VBScript
3 1 (0.65%) PowerShell
Qualifications
1 28 (18.06%) Security Cleared
2 16 (10.32%) SC Cleared
3 9 (5.81%) Microsoft Certification
4 7 (4.52%) ITIL Certification
5 5 (3.23%) MCP
6 3 (1.94%) MCDST
6 3 (1.94%) MCSA
7 2 (1.29%) ITIL Foundation Certificate
7 2 (1.29%) MCSE
7 2 (1.29%) MCTS
8 1 (0.65%) A+ Certification
8 1 (0.65%) CCAA
8 1 (0.65%) CCENT
8 1 (0.65%) CCNA
8 1 (0.65%) Cisco Certification
8 1 (0.65%) Citrix Certification
8 1 (0.65%) DBS Check
8 1 (0.65%) Network+ Certification
Quality Assurance & Compliance
1 5 (3.23%) SLA
2 1 (0.65%) Sarbanes-Oxley
System Software
1 105 (67.74%) Active Directory
2 27 (17.42%) VMware Infrastructure
3 11 (7.10%) XenApp
4 6 (3.87%) Microsoft App-V
5 3 (1.94%) Hyper-V
5 3 (1.94%) Virtual Desktop
6 2 (1.29%) VMware ESX
6 2 (1.29%) XenDesktop
7 1 (0.65%) Microsoft Virtual Server
7 1 (0.65%) Terminal Services
7 1 (0.65%) Virtual Servers
7 1 (0.65%) vSphere
Systems Management
1 38 (24.52%) SCCM
2 4 (2.58%) Systems Management Server (SMS)
3 2 (1.29%) AirWatch
3 2 (1.29%) Tivoli
3 2 (1.29%) Tivoli Storage Manager
4 1 (0.65%) Norton AntiVirus
4 1 (0.65%) Symantec Endpoint Protection
4 1 (0.65%) WSUS
Vendors
1 58 (37.42%) Microsoft
2 38 (24.52%) Citrix
3 36 (23.23%) VMware
4 19 (12.26%) Apple
5 14 (9.03%) Cisco
5 14 (9.03%) HP
6 9 (5.81%) Lotus
7 8 (5.16%) Bloomberg
7 8 (5.16%) Reuters
8 6 (3.87%) Avaya
9 5 (3.23%) AppSense
10 4 (2.58%) Dell
10 4 (2.58%) Remedy
10 4 (2.58%) ServiceNow
10 4 (2.58%) Sophos
10 4 (2.58%) ThinPrint
11 3 (1.94%) Adobe
12 2 (1.29%) BMC
12 2 (1.29%) NetApp
12 2 (1.29%) Symantec
Hampshire
Sopra Steria Recruitment
Rate: Unspecified
Posted: 2 hours ago
Aberdeen, Aberdeenshire
Experis Ltd
Rate: £150.00 - £151 per day
Posted: 5 hours ago
Melrose, Roxburghshire
HAYS INFORMATION TECHNOLOGY
Rate: £115.00 - £130.00 per day
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
TEKsystems
Rate: £160 - £184 per day
Posted: 6 days ago