The median contractor rate for a 2nd Line Desktop Support was £150 per day in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Second Line Desktop Support
UK
Rank 530 554 485
Rank change year-on-year +24 -69  
Contract jobs requiring a 2nd Line Desktop Support 66 88 136
As % of all contract IT jobs advertised in the UK 0.15% 0.17% 0.26%
As % of the Job Titles category 0.15% 0.17% 0.27%
Number of daily rates quoted 34 46 54
Median daily rate £150 £145 £153
Median daily rate % change year-on-year +3.44% -4.91%  
90% offered a daily rate of more than £125 £118 £100
10% offered a daily rate of more than £240 £223 £209
UK excluding London median daily rate £150 £135 £150
% change year-on-year +11.11% -10.00%  
Number of hourly rates quoted 19 15 52
Median hourly rate £18.50 £15.00 £17.75
Median hourly rate % change year-on-year +23.33% -15.49%  
90% offered a hourly rate of more than £13.90 £10.20 £11.77
10% offered a hourly rate of more than £23.20 £97.40 £23.40
UK excluding London median hourly rate £17.00 £14.25 £14.50
% change year-on-year +19.29% -1.72%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42950 50452 49894
As % of all contract IT job vacancies advertised in the UK 94.82% 95.19% 94.82%
Number of daily rates quoted 27813 32635 30138
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £555
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1510 1582 1977
Median hourly rate £18.00 £18.75 £17.50
Median hourly rate % change year-on-year -4.00% +7.14%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £48.00 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.38
% change year-on-year -12.50% +15.10%  

2nd Line Desktop Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Desktop Support in the job title.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 3 months to 24 March 2017.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Desktop Support over the 3 months to 24 March 2017.

Contractor hourly rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 59 £150 - 8
London +10 21 £165 +3.12% 4
South East +29 15 £155 +14.81% 3
Surrey +17 9 £210 +23.52% 1
South West 0 8 - -
City of London +9 6 £165 -2.94% 2
North West +29 5 £125 -30.55%
Oxfordshire -10 5 £150 +11.11%
Oxford -6 4 £150 +11.11%
East of England -7 4 £130 -1.88%
Scotland +20 3 £244 +87.50%
Hertfordshire +3 3 £130 -
Wiltshire +1 3 - -
Guildford - 3 £210 -
Watford - 3 £130 -
Merseyside - 3 £125 -
Liverpool - 3 £125 -
Yorkshire +9 2 £125 -10.71%
Manchester +7 2 - -
East Midlands -3 2 - -
Jersey - 2 - -
Channel Islands - 2 - -
Northamptonshire - 2 - -
Somerset - 2 - -
Bath - 2 - -
Wellingborough - 2 - -
Leatherhead +23 1 - - 1
Edinburgh +19 1 £338 +159.61%
Bromley +12 1 - -
Hampshire +11 1 £140 -6.66% 1

2nd Line Desktop Support Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support in the job title.

1 150 (87.21%) Windows
2 107 (62.21%) Active Directory
3 97 (56.40%) Windows 7
4 66 (38.37%) Microsoft
5 58 (33.72%) MS Office
6 46 (26.74%) Windows Server
7 41 (23.84%) SCCM
8 36 (20.93%) MS Excel
9 35 (20.35%) ITIL
9 35 (20.35%) Citrix
10 33 (19.19%) VMware
11 28 (16.28%) Windows Server 2003
11 28 (16.28%) Windows Server 2008
11 28 (16.28%) VMware Infrastructure
12 27 (15.70%) Security Cleared
12 27 (15.70%) Windows 10
13 25 (14.53%) MS Exchange
14 23 (13.37%) Windows XP
15 22 (12.79%) Windows 8
15 22 (12.79%) Finance
16 21 (12.21%) Blackberry
16 21 (12.21%) Apple
16 21 (12.21%) Office 365
17 19 (11.05%) LAN
17 19 (11.05%) Migration
18 18 (10.47%) DNS
19 16 (9.30%) WAN
19 16 (9.30%) DHCP
20 15 (8.72%) Banking
20 15 (8.72%) Retail

2nd Line Desktop Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (14.53%) MS Exchange
2 12 (6.98%) IBM Notes
3 8 (4.65%) Exchange Server 2010
4 7 (4.07%) Exchange Server 2007
5 6 (3.49%) Blackberry Enterprise Server
5 6 (3.49%) Exchange Server 2003
5 6 (3.49%) Exchange Server 2013
6 3 (1.74%) IIS
6 3 (1.74%) SharePoint
6 3 (1.74%) Skype for Business
7 2 (1.16%) Apache
8 1 (0.58%) SharePoint 2010
Applications
1 58 (33.72%) MS Office
2 36 (20.93%) MS Excel
3 2 (1.16%) MS PowerPoint
4 1 (0.58%) Adobe Creative Suite
Business Applications
1 10 (5.81%) Eikon
2 2 (1.16%) Dynamics CRM
2 2 (1.16%) Dynamics GP
2 2 (1.16%) Remedy ITSM
Cloud Services
1 21 (12.21%) Office 365
2 2 (1.16%) OneDrive
Communications & Networking
1 19 (11.05%) LAN
2 18 (10.47%) DNS
3 16 (9.30%) DHCP
3 16 (9.30%) WAN
4 11 (6.40%) TCP/IP
5 10 (5.81%) VoIP
6 9 (5.23%) VPN
7 8 (4.65%) 3G
8 7 (4.07%) Firewall
9 6 (3.49%) Internet
9 6 (3.49%) Wi-Fi
10 4 (2.33%) Cisco IOS
11 3 (1.74%) Network Security
11 3 (1.74%) Skype
12 2 (1.16%) PBX
12 2 (1.16%) Remote Desktop
12 2 (1.16%) SAN
13 1 (0.58%) Ethernet
13 1 (0.58%) SMS
13 1 (0.58%) SMTP
Database & Business Intelligence
1 2 (1.16%) MySQL
1 2 (1.16%) SQL Server
1 2 (1.16%) SQL Server 2005
General
1 22 (12.79%) Finance
2 15 (8.72%) Banking
2 15 (8.72%) Retail
3 10 (5.81%) Retail Banking
4 4 (2.33%) Back Office
5 3 (1.74%) Legal
6 2 (1.16%) Electronics
6 2 (1.16%) Investment Banking
6 2 (1.16%) Local Government
7 1 (0.58%) Advertising
7 1 (0.58%) Games
7 1 (0.58%) Law
7 1 (0.58%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.16%) .NET
1 2 (1.16%) WAP
2 1 (0.58%) XMPP
Miscellaneous
1 21 (12.21%) Blackberry
2 12 (6.98%) iPad
2 12 (6.98%) iPhone
3 9 (5.23%) Smartphone
4 7 (4.07%) Analytical Skills
4 7 (4.07%) Driving Licence
5 5 (2.91%) Fat Client
5 5 (2.91%) Thin Client
6 4 (2.33%) BYOD
6 4 (2.33%) Video Conferencing
7 3 (1.74%) EPoS
8 2 (1.16%) CCTV
8 2 (1.16%) Data Centre
9 1 (0.58%) Digital Media
9 1 (0.58%) Handset
9 1 (0.58%) Management Information System
Operating Systems
1 150 (87.21%) Windows
2 97 (56.40%) Windows 7
3 46 (26.74%) Windows Server
4 28 (16.28%) Windows Server 2003
4 28 (16.28%) Windows Server 2008
5 27 (15.70%) Windows 10
6 23 (13.37%) Windows XP
7 22 (12.79%) Windows 8
8 11 (6.40%) Android
9 9 (5.23%) Windows Server 2012
10 8 (4.65%) Mac OS X
11 5 (2.91%) Apple iOS
11 5 (2.91%) Mac OS
12 2 (1.16%) Windows Vista
13 1 (0.58%) Windows NT
13 1 (0.58%) Windows Phone
Processes & Methodologies
1 35 (20.35%) ITIL
2 19 (11.05%) Migration
3 9 (5.23%) Mobile Device Management
4 5 (2.91%) Incident Management
4 5 (2.91%) Service Management
4 5 (2.91%) Software Delivery
5 4 (2.33%) Change Control
5 4 (2.33%) ITIL V3
5 4 (2.33%) Service Delivery
5 4 (2.33%) Software Deployment
5 4 (2.33%) Time Management
6 3 (1.74%) Asset Management
7 2 (1.16%) Application Packaging
7 2 (1.16%) CRM
7 2 (1.16%) Fault Analysis
7 2 (1.16%) Kalman Filter
7 2 (1.16%) Patch Management
8 1 (0.58%) ITSM
8 1 (0.58%) Security Management
8 1 (0.58%) Security Monitoring
Programming Languages
1 3 (1.74%) SQL
2 2 (1.16%) VBScript
3 1 (0.58%) PowerShell
Qualifications
1 27 (15.70%) Security Cleared
2 15 (8.72%) SC Cleared
3 10 (5.81%) Microsoft Certification
4 9 (5.23%) MCP
5 7 (4.07%) ITIL Certification
6 4 (2.33%) MCSE
7 3 (1.74%) MCDST
8 2 (1.16%) DBS Check
8 2 (1.16%) ITIL Foundation Certificate
8 2 (1.16%) MCSA
8 2 (1.16%) MCTS
9 1 (0.58%) A+ Certification
9 1 (0.58%) CCNA
9 1 (0.58%) Cisco Certification
9 1 (0.58%) Network+ Certification
Quality Assurance & Compliance
1 8 (4.65%) SLA
System Software
1 107 (62.21%) Active Directory
2 28 (16.28%) VMware Infrastructure
3 11 (6.40%) XenApp
4 6 (3.49%) Microsoft App-V
5 4 (2.33%) Virtual Desktop
6 3 (1.74%) Hyper-V
7 2 (1.16%) VMware ESX
7 2 (1.16%) XenDesktop
8 1 (0.58%) Microsoft Virtual Server
8 1 (0.58%) Terminal Services
8 1 (0.58%) Virtual Servers
8 1 (0.58%) vSphere
Systems Management
1 41 (23.84%) SCCM
2 4 (2.33%) Systems Management Server (SMS)
3 2 (1.16%) AirWatch
3 2 (1.16%) Tivoli
3 2 (1.16%) Tivoli Storage Manager
4 1 (0.58%) Microsoft Data Protection Manager
4 1 (0.58%) Norton AntiVirus
4 1 (0.58%) Symantec Endpoint Protection
4 1 (0.58%) WSUS
Vendors
1 66 (38.37%) Microsoft
2 35 (20.35%) Citrix
3 33 (19.19%) VMware
4 21 (12.21%) Apple
5 13 (7.56%) Cisco
5 13 (7.56%) HP
6 12 (6.98%) Lotus
7 11 (6.40%) Bloomberg
7 11 (6.40%) Reuters
8 5 (2.91%) AppSense
9 4 (2.33%) Avaya
9 4 (2.33%) Dell
9 4 (2.33%) Remedy
9 4 (2.33%) Sophos
9 4 (2.33%) ThinPrint
10 3 (1.74%) Adobe
10 3 (1.74%) ServiceNow
11 2 (1.16%) BMC
11 2 (1.16%) Google
11 2 (1.16%) NetApp