The median contractor rate for a 2nd Line Desktop Support was £160 per day in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 549 546 467
Rank change year-on-year -3 -79  
Contract jobs requiring a 2nd Line Desktop Support 61 108 175
As % of all contract IT jobs advertised in the UK 0.13% 0.20% 0.32%
As % of the Job Titles category 0.14% 0.21% 0.33%
Number of daily rates quoted 35 53 67
Median daily rate £160 £175 £168
Median daily rate % change year-on-year -8.57% +4.47%  
90% offered a daily rate of more than £125 £123 £115
10% offered a daily rate of more than £200 £230 £233
UK excluding London median daily rate £150 £188 £163
% change year-on-year -20.00% +15.38%  
Number of hourly rates quoted 6 29 76
Median hourly rate £22.50 £15.00 £15.75
Median hourly rate % change year-on-year +50.00% -4.76%  
90% offered a hourly rate of more than £17.25 £10.88 £12.00
10% offered a hourly rate of more than £85.00 £18.70 £22.00
UK excluding London median hourly rate £22.50 £15.00 £15.00
% change year-on-year +50.00% -  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44656 51218 52310
As % of all contract IT job vacancies advertised in the UK 94.78% 94.87% 94.84%
Number of daily rates quoted 28833 33387 32903
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1389 1533 1989
Median hourly rate £18.10 £17.50 £16.50
Median hourly rate % change year-on-year +3.42% +6.06%  
90% offered a hourly rate of more than £11.44 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.14
% change year-on-year - +8.42%  

2nd Line Desktop Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Desktop Support in the job title.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Desktop Support over the 3 months to 27 June 2017.

Contractor hourly rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 54 £163 -9.72% 8
South East +2 12 £150 +11.11% 1
London -14 10 £175 +6.87% 4
Yorkshire +37 9 £125 -
West Yorkshire +21 7 £125 -
North East +66 6 £172 -22.69%
Scotland +38 5 £151 +58.42%
Leeds +20 5 £125 -
West Midlands +18 5 £115 -
North West +17 5 - -
Newcastle upon Tyne +66 4 £172 -23.97%
Tyne and Wear +66 4 £172 -23.97%
Manchester +18 4 - -
East of England +1 4 £130 -40.90% 3
South West -3 3 £138 -32.92%
Oxfordshire -8 3 £150 +11.11% 1
Solihull - 3 - -
Berkshire +24 2 £150 -
Reading +20 2 £150 -
West Sussex +15 2 £150 +22.44%
Surrey +1 2 £141 -28.02%
Hertfordshire -3 2 £130 -40.90% 1
Oxford -6 2 - - 1
Wales -13 2 £140 -
Aberdeen - 2 £151 -
Wakefield - 2 - -
Basingstoke - 2 £213 -
Watford - 2 £130 -
York - 2 £125 -
Hampshire - 2 £213 -

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support in the job title.

1 104 (81.25%) Windows
2 92 (71.88%) Active Directory
3 67 (52.34%) Windows 7
4 65 (50.78%) Microsoft
5 48 (37.50%) Microsoft Office
6 42 (32.81%) SCCM
7 40 (31.25%) ITIL
8 33 (25.78%) Citrix
9 27 (21.09%) Windows 10
10 26 (20.31%) Office 365
11 24 (18.75%) Windows Server
12 23 (17.97%) VMware
13 21 (16.41%) Blackberry
14 19 (14.84%) MS Exchange
15 18 (14.06%) Windows Server 2008
16 17 (13.28%) Security Cleared
16 17 (13.28%) Finance
17 16 (12.50%) LAN
17 16 (12.50%) Apple
17 16 (12.50%) SC Cleared
18 15 (11.72%) Windows Server 2003
18 15 (11.72%) Cisco
18 15 (11.72%) DNS
18 15 (11.72%) DHCP
19 14 (10.94%) WAN
19 14 (10.94%) Android
20 13 (10.16%) VPN
21 12 (9.38%) VMware Infrastructure
21 12 (9.38%) Windows 8
22 11 (8.59%) Windows Server 2012

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (14.84%) MS Exchange
2 10 (7.81%) Blackberry Enterprise Server
3 9 (7.03%) IBM Notes
4 7 (5.47%) Exchange Server 2010
5 5 (3.91%) Exchange Server 2003
6 4 (3.13%) IIS
7 3 (2.34%) Exchange Server 2007
7 3 (2.34%) SharePoint
8 2 (1.56%) Apache
8 2 (1.56%) Exchange Server 2013
9 1 (0.78%) SharePoint 2010
9 1 (0.78%) SharePoint Server
9 1 (0.78%) Skype for Business
Applications
1 48 (37.50%) Microsoft Office
2 2 (1.56%) Microsoft Excel
3 1 (0.78%) Adobe Creative Suite
3 1 (0.78%) Microsoft PowerPoint
3 1 (0.78%) MS Visio
Business Applications
1 6 (4.69%) Eikon
2 2 (1.56%) Dynamics CRM
2 2 (1.56%) Dynamics GP
2 2 (1.56%) Remedy ITSM
Cloud Services
1 26 (20.31%) Office 365
2 1 (0.78%) Mimecast
Communications & Networking
1 16 (12.50%) LAN
2 15 (11.72%) DHCP
2 15 (11.72%) DNS
3 14 (10.94%) WAN
4 13 (10.16%) VPN
5 10 (7.81%) Remote Desktop
6 7 (5.47%) Cisco IOS
6 7 (5.47%) Internet
6 7 (5.47%) TCP/IP
7 6 (4.69%) VoIP
8 5 (3.91%) 3G
8 5 (3.91%) Firewall
9 2 (1.56%) Network Security
9 2 (1.56%) VLAN
9 2 (1.56%) Wi-Fi
10 1 (0.78%) Intranet
10 1 (0.78%) IP Telephony
10 1 (0.78%) PBX
10 1 (0.78%) Skype
10 1 (0.78%) Wireless
Database & Business Intelligence
1 3 (2.34%) SQL Server
2 2 (1.56%) MySQL
2 2 (1.56%) SQL Server 2005
General
1 17 (13.28%) Finance
2 7 (5.47%) Retail
3 6 (4.69%) Banking
3 6 (4.69%) Retail Banking
4 3 (2.34%) Back Office
4 3 (2.34%) Telecoms
5 1 (0.78%) Electronics
5 1 (0.78%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.34%) .NET
2 2 (1.56%) WAP
3 1 (0.78%) Flash
3 1 (0.78%) XMPP
Miscellaneous
1 21 (16.41%) Blackberry
2 10 (7.81%) Analytical Skills
3 9 (7.03%) Smartphone
4 7 (5.47%) BYOD
5 4 (3.13%) Video Conferencing
6 3 (2.34%) Driving Licence
6 3 (2.34%) EPoS
6 3 (2.34%) Fat Client
6 3 (2.34%) iPhone
6 3 (2.34%) Thin Client
7 2 (1.56%) CCTV
8 1 (0.78%) Data Centre
8 1 (0.78%) Digital Media
8 1 (0.78%) Handset
8 1 (0.78%) IBM Mainframe
8 1 (0.78%) iPad
8 1 (0.78%) Mainframe
8 1 (0.78%) Management Information System
8 1 (0.78%) Mobile App
Operating Systems
1 104 (81.25%) Windows
2 67 (52.34%) Windows 7
3 27 (21.09%) Windows 10
4 24 (18.75%) Windows Server
5 18 (14.06%) Windows Server 2008
6 15 (11.72%) Windows Server 2003
7 14 (10.94%) Android
8 12 (9.38%) Windows 8
9 11 (8.59%) Windows Server 2012
10 7 (5.47%) Windows XP
11 6 (4.69%) Mac OS
12 5 (3.91%) Apple iOS
13 3 (2.34%) Mac OS X
14 2 (1.56%) Windows Mobile
14 2 (1.56%) Windows Phone
15 1 (0.78%) Linux
15 1 (0.78%) NetWare
15 1 (0.78%) Unix
Processes & Methodologies
1 40 (31.25%) ITIL
2 10 (7.81%) Mobile Device Management
3 8 (6.25%) Incident Management
4 7 (5.47%) Service Management
5 6 (4.69%) ITIL V3
6 5 (3.91%) Knowledge Management
7 4 (3.13%) Service Delivery
8 3 (2.34%) Application Packaging
8 3 (2.34%) Break/Fix
8 3 (2.34%) Change Control
8 3 (2.34%) Patch Management
8 3 (2.34%) Software Deployment
8 3 (2.34%) Time Management
9 2 (1.56%) Asset Management
9 2 (1.56%) Configuration Management
9 2 (1.56%) CRM
9 2 (1.56%) Fault Analysis
9 2 (1.56%) Migration
9 2 (1.56%) Software Delivery
9 2 (1.56%) Task Automation
Programming Languages
1 5 (3.91%) SQL
2 2 (1.56%) C
2 2 (1.56%) VBScript
3 1 (0.78%) PowerShell
Qualifications
1 17 (13.28%) Security Cleared
2 16 (12.50%) SC Cleared
3 9 (7.03%) Microsoft Certification
4 6 (4.69%) ITIL Certification
5 4 (3.13%) MCP
6 3 (2.34%) ITIL Foundation Certificate
6 3 (2.34%) MCDST
6 3 (2.34%) MCSA
6 3 (2.34%) MCSE
7 2 (1.56%) A+ Certification
7 2 (1.56%) MCTS
8 1 (0.78%) CCAA
8 1 (0.78%) CCENT
8 1 (0.78%) CCNA
8 1 (0.78%) Cisco Certification
8 1 (0.78%) Citrix Certification
8 1 (0.78%) DBS Check
8 1 (0.78%) Degree
8 1 (0.78%) Network+ Certification
Quality Assurance & Compliance
1 10 (7.81%) SLA
2 1 (0.78%) ISO/IEC 20000
2 1 (0.78%) Sarbanes-Oxley
System Software
1 92 (71.88%) Active Directory
2 12 (9.38%) VMware Infrastructure
3 8 (6.25%) Microsoft App-V
4 6 (4.69%) XenApp
5 3 (2.34%) Hyper-V
5 3 (2.34%) Virtual Desktop
6 2 (1.56%) VMware ESXi
6 2 (1.56%) XenDesktop
7 1 (0.78%) Microsoft Virtual Server
7 1 (0.78%) Virtual Machines
7 1 (0.78%) Virtual Servers
7 1 (0.78%) vSphere
Systems Management
1 42 (32.81%) SCCM
2 3 (2.34%) Systems Management Server (SMS)
3 2 (1.56%) Symantec Endpoint Protection
3 2 (1.56%) Tivoli
3 2 (1.56%) Tivoli Storage Manager
4 1 (0.78%) AirWatch
4 1 (0.78%) DameWare
4 1 (0.78%) HP Data Protector
4 1 (0.78%) Norton AntiVirus
4 1 (0.78%) SCOrch
4 1 (0.78%) SCSM
4 1 (0.78%) WSUS
Vendors
1 65 (50.78%) Microsoft
2 33 (25.78%) Citrix
3 23 (17.97%) VMware
4 16 (12.50%) Apple
5 15 (11.72%) Cisco
6 11 (8.59%) HP
7 9 (7.03%) Lotus
8 6 (4.69%) Bloomberg
8 6 (4.69%) Reuters
9 5 (3.91%) Avaya
10 4 (3.13%) Adobe
10 4 (3.13%) Dell
10 4 (3.13%) Remedy
10 4 (3.13%) Sophos
11 3 (2.34%) Google
11 3 (2.34%) Symantec
12 2 (1.56%) Altiris
12 2 (1.56%) AppSense
12 2 (1.56%) LANDesk
12 2 (1.56%) ThinPrint
London
TEKsystems
Rate: £175 - £200 per day
Posted: 6 days ago