Period
to 22 October 2017

The median contractor rate for a 2nd Line Desktop Support was £150 per day in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Desktop Support
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 742 679 577
Rank change year-on-year -63 -102 +43
Contract jobs requiring a 2nd Line Desktop Support 129 213 323
As % of all contract IT jobs advertised in the UK 0.13% 0.20% 0.28%
As % of the Job Titles category 0.14% 0.21% 0.30%
Number of daily rates quoted 74 119 132
UK median daily rate £150 £160 £156
Median daily rate % change year-on-year -6.25% +2.40% -3.10%
10th Percentile £108 £105 £108
90th Percentile £214 £227 £237
UK excluding London median daily rate £150 £155 £160
% change year-on-year -3.06% -3.13% -
Number of hourly rates quoted 11 42 126
UK median hourly rate £18.70 £15.00 £16.00
Median hourly rate % change year-on-year +24.67% -6.25% +4.92%
10th Percentile £13.25 £10.50 £11.25
90th Percentile £26.00 £20.70 £22.00
UK excluding London median hourly rate £18.75 £15.00 £15.75
% change year-on-year +25.00% -4.76% +5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94198 99892 108277
% of contract IT jobs with a recognized job title 94.82% 94.76% 94.95%
Number of daily rates quoted 61891 65105 68774
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2803 3255 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

2nd Line Desktop Support
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Desktop Support.

Contractor daily rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 22 October 2017.

Contractor daily rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Desktop Support.

Contractor hourly rate trend for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 2nd Line Desktop Support over the 6 months to 22 October 2017.

Contractor hourly rate histogram for 2nd Line Desktop Support in the UK

2nd Line Desktop Support
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 120 £150 -6.25% 7
UK excluding London -48 67 £150 -3.06% 4
London +10 61 £145 -10.08% 3
North of England +55 19 £186 +6.29%
South East -4 18 £200 +48.15% 1
Midlands +34 9 £275 +120.00%
West Midlands +31 9 £275 +120.00%
Yorkshire +22 9 - -
South West -9 8 £150 -11.76%
North West +25 7 £103 -43.06%
Scotland +12 6 £150 +51.52%
East of England -31 5 £160 +28.00% 3
North East +59 3 £200 -8.05%
Wales +4 2 £140 +14.29%

2nd Line Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, 2nd Line Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Desktop Support in the job title.

1 106 (82.17%) Windows
2 66 (51.16%) Active Directory
3 61 (47.29%) Microsoft
4 58 (44.96%) Windows 7
5 55 (42.64%) Microsoft Office
6 37 (28.68%) ITIL
7 36 (27.91%) Windows 10
8 30 (23.26%) Office 365
9 28 (21.71%) Citrix
9 28 (21.71%) Blackberry
10 27 (20.93%) SCCM
11 23 (17.83%) Android
12 19 (14.73%) Finance
13 18 (13.95%) Apple
13 18 (13.95%) VPN
13 18 (13.95%) Security Cleared
13 18 (13.95%) Windows Server
14 16 (12.40%) Cisco
14 16 (12.40%) VMware
15 14 (10.85%) SLA
15 14 (10.85%) SC Cleared
15 14 (10.85%) Windows 8
16 13 (10.08%) Mac OS
16 13 (10.08%) iPhone
16 13 (10.08%) Banking
16 13 (10.08%) MS Exchange
17 12 (9.30%) LAN
17 12 (9.30%) Windows Server 2008
17 12 (9.30%) Cisco IOS
18 11 (8.53%) Windows Server 2012

2nd Line Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.08%) MS Exchange
2 10 (7.75%) IBM Notes
3 7 (5.43%) Blackberry Enterprise Server
4 4 (3.10%) Exchange Server 2010
4 4 (3.10%) SharePoint
5 3 (2.33%) Exchange Server 2003
5 3 (2.33%) Exchange Server 2007
6 2 (1.55%) Exchange Server 2013
6 2 (1.55%) IIS
7 1 (0.78%) SharePoint Server
7 1 (0.78%) Skype for Business
Applications
1 55 (42.64%) Microsoft Office
2 3 (2.33%) Microsoft Excel
3 1 (0.78%) Microsoft PowerPoint
3 1 (0.78%) MS Visio
Business Applications
1 9 (6.98%) Eikon
2 1 (0.78%) Summit
Cloud Services
1 30 (23.26%) Office 365
2 2 (1.55%) Yammer
3 1 (0.78%) Mimecast
Communications & Networking
1 18 (13.95%) VPN
2 12 (9.30%) Cisco IOS
2 12 (9.30%) LAN
3 11 (8.53%) DNS
3 11 (8.53%) Remote Desktop
3 11 (8.53%) TCP/IP
3 11 (8.53%) WAN
4 9 (6.98%) DHCP
4 9 (6.98%) Wireless
5 7 (5.43%) Internet
6 6 (4.65%) Broadband
7 3 (2.33%) IP Telephony
7 3 (2.33%) VoIP
8 2 (1.55%) 3G
8 2 (1.55%) Firewall
8 2 (1.55%) Skype
8 2 (1.55%) Wi-Fi
8 2 (1.55%) WLAN
9 1 (0.78%) Ethernet
9 1 (0.78%) ISDN
Database & Business Intelligence
1 1 (0.78%) GIS
1 1 (0.78%) SQL Server
General
1 19 (14.73%) Finance
2 13 (10.08%) Banking
3 8 (6.20%) Retail Banking
4 4 (3.10%) Law
5 2 (1.55%) Advertising
5 2 (1.55%) Financial Institution
5 2 (1.55%) Multimedia
5 2 (1.55%) Telecoms
6 1 (0.78%) Pharmaceutical
6 1 (0.78%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.78%) .NET
1 1 (0.78%) Flash
1 1 (0.78%) XMPP
Miscellaneous
1 28 (21.71%) Blackberry
2 13 (10.08%) iPhone
3 10 (7.75%) Analytical Skills
3 10 (7.75%) Video Conferencing
4 8 (6.20%) BYOD
5 5 (3.88%) Smartphone
6 4 (3.10%) iPad
7 3 (2.33%) Fat Client
7 3 (2.33%) Thin Client
8 2 (1.55%) Computer Science
9 1 (0.78%) Client/Server
9 1 (0.78%) Driving Licence
9 1 (0.78%) IBM Mainframe
9 1 (0.78%) Mainframe
9 1 (0.78%) Management Information System
9 1 (0.78%) Mobile App
9 1 (0.78%) NHS
9 1 (0.78%) Smartcard
Operating Systems
1 106 (82.17%) Windows
2 58 (44.96%) Windows 7
3 36 (27.91%) Windows 10
4 23 (17.83%) Android
5 18 (13.95%) Windows Server
6 14 (10.85%) Windows 8
7 13 (10.08%) Mac OS
8 12 (9.30%) Windows Server 2008
9 11 (8.53%) Windows Server 2012
10 10 (7.75%) Windows Server 2003
11 7 (5.43%) Apple iOS
12 6 (4.65%) Mac OS X
13 4 (3.10%) Windows XP
14 3 (2.33%) Unix
14 3 (2.33%) Windows Vista
15 2 (1.55%) Windows Mobile
16 1 (0.78%) Linux
16 1 (0.78%) NetWare
16 1 (0.78%) Windows Phone
Processes & Methodologies
1 37 (28.68%) ITIL
2 9 (6.98%) Service Management
3 7 (5.43%) Mobile Device Management
4 6 (4.65%) Incident Management
4 6 (4.65%) Knowledge Management
5 4 (3.10%) Migration
5 4 (3.10%) Service Delivery
6 3 (2.33%) Asset Management
6 3 (2.33%) Change Management
6 3 (2.33%) ITIL V3
6 3 (2.33%) Problem Management
6 3 (2.33%) Root Cause Analysis
6 3 (2.33%) Software Deployment
7 2 (1.55%) Break/Fix
7 2 (1.55%) Information Security
7 2 (1.55%) Line Management
7 2 (1.55%) Patch Management
7 2 (1.55%) Project Management
7 2 (1.55%) Software Delivery
7 2 (1.55%) Stakeholder Management
Programming Languages
1 3 (2.33%) SQL
2 2 (1.55%) C
3 1 (0.78%) Java
Qualifications
1 18 (13.95%) Security Cleared
2 14 (10.85%) SC Cleared
3 7 (5.43%) Degree
4 6 (4.65%) Microsoft Certification
5 5 (3.88%) MCSE
6 4 (3.10%) ITIL Certification
7 3 (2.33%) DV Cleared
7 3 (2.33%) MCP
8 2 (1.55%) A+ Certification
8 2 (1.55%) Computer Science Degree
8 2 (1.55%) DBS Check
8 2 (1.55%) MCSA
9 1 (0.78%) ACHDS
9 1 (0.78%) ACTC
9 1 (0.78%) CCIE
9 1 (0.78%) CCNA
9 1 (0.78%) Cisco Certification
9 1 (0.78%) Citrix Certification
9 1 (0.78%) MOS
9 1 (0.78%) Network+ Certification
Quality Assurance & Compliance
1 14 (10.85%) SLA
2 2 (1.55%) QA
System Software
1 66 (51.16%) Active Directory
2 9 (6.98%) VMware Infrastructure
3 7 (5.43%) Microsoft App-V
4 4 (3.10%) Virtual Desktop
5 3 (2.33%) XenApp
6 2 (1.55%) Hyper-V
6 2 (1.55%) vSphere
6 2 (1.55%) XenDesktop
7 1 (0.78%) Virtual Machines
7 1 (0.78%) Virtual Servers
Systems Management
1 27 (20.93%) SCCM
2 4 (3.10%) Systems Management Server (SMS)
3 3 (2.33%) AirWatch
3 3 (2.33%) Microsoft Data Protection Manager
4 1 (0.78%) Backup Exec
4 1 (0.78%) DameWare
4 1 (0.78%) HP Data Protector
4 1 (0.78%) SCOrch
4 1 (0.78%) SCSM
4 1 (0.78%) Symantec Endpoint Protection
4 1 (0.78%) WSUS
Vendors
1 61 (47.29%) Microsoft
2 28 (21.71%) Citrix
3 18 (13.95%) Apple
4 16 (12.40%) Cisco
4 16 (12.40%) VMware
5 11 (8.53%) Bloomberg
6 10 (7.75%) Lotus
7 9 (6.98%) Reuters
8 6 (4.65%) HP
9 5 (3.88%) Avaya
9 5 (3.88%) Symantec
10 4 (3.10%) Dell
11 3 (2.33%) CommVault
11 3 (2.33%) ServiceNow
12 2 (1.55%) AppSense
12 2 (1.55%) BT
12 2 (1.55%) FactSet
12 2 (1.55%) McAfee
12 2 (1.55%) Remedy
12 2 (1.55%) ThinPrint