2nd Line Desktop Support Jobs in the UK excluding London

Second Line Desktop Support
UK > UK excluding London

The median Second Line Desktop Support salary in the UK excluding London is £32,500 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 709 729 834
Rank change year-on-year +20 +105 -201
Permanent jobs requiring a 2nd Line Desktop Support 40 23 22
As % of all permanent jobs advertised in the UK excluding London 0.056% 0.038% 0.031%
As % of the Job Titles category 0.059% 0.043% 0.032%
Number of salaries quoted 34 18 21
10th Percentile £28,150 £27,500 £24,500
25th Percentile £28,500 £27,563 £25,000
Median annual salary (50th Percentile) £32,500 £30,750 £27,500
Median % change year-on-year +5.69% +11.82% -1.79%
75th Percentile £34,688 £33,750 £29,750
90th Percentile £42,025 £38,300 £35,000
UK median annual salary £32,500 £35,000 £29,500
% change year-on-year -7.14% +18.64% +3.51%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,295 53,381 68,030
% of permanent jobs with a recognized job title 94.79% 89.16% 95.76%
Number of salaries quoted 47,638 30,425 42,515
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Desktop Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support in the UK excluding London.

Salary trend for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Desktop Support in the UK excluding London over the 6 months to 11 May 2024.

Salary histogram for 2nd Line Desktop Support in the UK excluding London

2nd Line Desktop Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support within the UK excluding London region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South West -17 15 £29,000 -3.33% 1
Midlands -1 9 £32,500 +6.56%
North of England +43 7 £32,500 -
East Midlands -13 6 £32,500 +6.56%
Yorkshire - 5 £32,500 -
Scotland -56 4 - -
West Midlands +12 3 £27,000 -11.48%
South East -1 3 £35,500 +18.33% 1
North West +5 2 £28,000 -8.94%
East of England +20 1 £35,000 +4.65%
Northern Ireland - 1 £35,000 -
2nd Line Desktop Support
UK

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 11 May 2024, 2nd Line Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Desktop Support in the job title.

1 34 (85.00%) Windows
2 33 (82.50%) Active Directory
3 32 (80.00%) Microsoft
4 25 (62.50%) Social Skills
5 24 (60.00%) Microsoft Office
6 23 (57.50%) Degree
6 23 (57.50%) Problem-Solving
6 23 (57.50%) Customer Service
7 22 (55.00%) A+ Certification
8 21 (52.50%) MCP
8 21 (52.50%) Microsoft Certification
8 21 (52.50%) Computer Science
8 21 (52.50%) Computer Science Degree
8 21 (52.50%) DBS Check
8 21 (52.50%) Mac OS
8 21 (52.50%) Network Security
8 21 (52.50%) Onboarding
9 12 (30.00%) ITIL
10 10 (25.00%) Windows 10
11 9 (22.50%) Microsoft 365
12 6 (15.00%) DNS
13 5 (12.50%) VMware
13 5 (12.50%) Finance
13 5 (12.50%) Service Delivery
13 5 (12.50%) Firewall
13 5 (12.50%) VMware Infrastructure
13 5 (12.50%) PowerShell
13 5 (12.50%) Remote Desktop
14 4 (10.00%) ServiceNow
14 4 (10.00%) Security Cleared

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.00%) Microsoft Exchange
1 2 (5.00%) SharePoint
Applications
1 24 (60.00%) Microsoft Office
2 1 (2.50%) Microsoft Excel
2 1 (2.50%) Microsoft PowerPoint
Cloud Services
1 9 (22.50%) Microsoft 365
2 3 (7.50%) Azure
2 3 (7.50%) Entra ID
3 1 (2.50%) AWS
3 1 (2.50%) GCP
Communications & Networking
1 21 (52.50%) Network Security
2 6 (15.00%) DNS
3 5 (12.50%) Firewall
3 5 (12.50%) Remote Desktop
4 3 (7.50%) LAN
4 3 (7.50%) TCP/IP
5 2 (5.00%) DHCP
5 2 (5.00%) VPN
6 1 (2.50%) HTTP
6 1 (2.50%) WAN
6 1 (2.50%) Wireless
General
1 25 (62.50%) Social Skills
2 5 (12.50%) Finance
3 3 (7.50%) Inclusion and Diversity
3 3 (7.50%) Law
3 3 (7.50%) Legal
4 2 (5.00%) Telecoms
5 1 (2.50%) Analytical Skills
5 1 (2.50%) Electronics
5 1 (2.50%) Manufacturing
5 1 (2.50%) Marketing
5 1 (2.50%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (2.50%) CSS
1 1 (2.50%) XML
Miscellaneous
1 21 (52.50%) Onboarding
2 3 (7.50%) Self-Motivation
2 3 (7.50%) Team-Oriented Environment
3 1 (2.50%) Video Conferencing
Operating Systems
1 34 (85.00%) Windows
2 21 (52.50%) Mac OS
3 10 (25.00%) Windows 10
4 3 (7.50%) Windows Server
5 1 (2.50%) Android
5 1 (2.50%) Apple iOS
Processes & Methodologies
1 23 (57.50%) Customer Service
1 23 (57.50%) Problem-Solving
2 21 (52.50%) Computer Science
3 12 (30.00%) ITIL
4 5 (12.50%) Service Delivery
5 4 (10.00%) Asset Management
5 4 (10.00%) Software Asset Management
6 3 (7.50%) Data Protection
6 3 (7.50%) Fintech
6 3 (7.50%) Hardware Maintenance
6 3 (7.50%) Software Deployment
7 2 (5.00%) Continuous Improvement
7 2 (5.00%) Disaster Recovery
7 2 (5.00%) Inventory Management
7 2 (5.00%) ITSM
7 2 (5.00%) Process Improvement
8 1 (2.50%) Data Management
8 1 (2.50%) Document Management
8 1 (2.50%) Programme Management
8 1 (2.50%) Service Management
Programming Languages
1 5 (12.50%) PowerShell
2 1 (2.50%) JavaScript
2 1 (2.50%) Python
Qualifications
1 23 (57.50%) Degree
2 22 (55.00%) A+ Certification
3 21 (52.50%) Computer Science Degree
3 21 (52.50%) DBS Check
3 21 (52.50%) MCP
3 21 (52.50%) Microsoft Certification
4 4 (10.00%) Security Cleared
5 1 (2.50%) AWS Certification
5 1 (2.50%) CCNA
5 1 (2.50%) Cisco Certification
System Software
1 33 (82.50%) Active Directory
2 5 (12.50%) VMware Infrastructure
3 4 (10.00%) vSphere
4 1 (2.50%) Hyper-V
4 1 (2.50%) Virtual Desktop
4 1 (2.50%) XenApp
Systems Management
1 4 (10.00%) McAfee ePO
2 2 (5.00%) Microsoft Intune
3 1 (2.50%) SCCM
Vendors
1 32 (80.00%) Microsoft
2 5 (12.50%) VMware
3 4 (10.00%) McAfee
3 4 (10.00%) ServiceNow
4 2 (5.00%) Citrix
5 1 (2.50%) Aruba
5 1 (2.50%) SAP