Customer Support Engineer Contracts

Customer Support Engineer
UK

The median Customer Support Engineer daily rate in the UK is £550, according to job vacancies posted in the 6 months leading up to 7 July 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
7 Jul 2025
Same period 2024 Same period 2023
Rank 540 593 683
Rank change year-on-year +53 +90 +187
Contract jobs requiring a Customer Support Engineer 3 3 2
As % of all contract jobs advertised in the UK 0.009% 0.007% 0.004%
As % of the Job Titles category 0.010% 0.007% 0.004%
Number of daily rates quoted 1 0 1
10th Percentile - - -
25th Percentile £525 - -
Median daily rate (50th Percentile) £550 - £315
75th Percentile £575 - -
90th Percentile - - -
UK excluding London median daily rate - - -
Number of hourly rates quoted 0 1 0
Median hourly rate - £184.50 -
UK excluding London median hourly rate - - -

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 29,319 40,234 53,898
% of contract IT jobs with a recognized job title 91.96% 93.01% 94.50%
Number of daily rates quoted 18,683 25,888 37,411
10th Percentile £287 £285 £313
25th Percentile £400 £409 £425
Median daily rate (50th Percentile) £500 £525 £538
Median % change year-on-year -4.76% -2.33% +0.94%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.65% -1.40% +3.84%
Number of hourly rates quoted 1,330 2,797 1,580
10th Percentile £13.75 £12.86 £14.25
25th Percentile £17.36 £16.65 £19.00
Median hourly rate £26.39 £37.50 £43.00
Median % change year-on-year -29.64% -12.79% +72.00%
75th Percentile £55.25 £62.50 £65.00
90th Percentile £73.25 £74.00 £76.99
UK excluding London median hourly rate £25.15 £40.00 £39.55
% change year-on-year -37.13% +1.14% +97.75%

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Customer Support Engineer.

Daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Customer Support Engineer.

Hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 3 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 7 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +55 3 £550 - 24
London +31 3 £550 - 7
Work from Home - 1 £550 - 18

Customer Support Engineer Skill Set
Top 18 Co-occurring Skills and Capabilities

For the 6 months to 7 July 2025, Customer Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Support Engineer in the job title.

1 2 (66.67%) Firewall
1 2 (66.67%) SCADA
1 2 (66.67%) SQL
1 2 (66.67%) Oracle
1 2 (66.67%) Windows
1 2 (66.67%) Linux
1 2 (66.67%) LAN
1 2 (66.67%) TCP/IP
1 2 (66.67%) DNS
1 2 (66.67%) Active Directory
1 2 (66.67%) Apache Cassandra
1 2 (66.67%) Analytical Skills
1 2 (66.67%) Social Skills
2 1 (33.33%) Public Sector
2 1 (33.33%) Security Cleared
2 1 (33.33%) GIS
2 1 (33.33%) Magik
2 1 (33.33%) Smallworld

Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) Smallworld
Communications & Networking
1 2 (66.67%) DNS
1 2 (66.67%) Firewall
1 2 (66.67%) LAN
1 2 (66.67%) TCP/IP
Database & Business Intelligence
1 2 (66.67%) Apache Cassandra
2 1 (33.33%) GIS
General
1 2 (66.67%) Analytical Skills
1 2 (66.67%) Social Skills
2 1 (33.33%) Public Sector
Miscellaneous
1 2 (66.67%) SCADA
Operating Systems
1 2 (66.67%) Linux
1 2 (66.67%) Windows
Programming Languages
1 2 (66.67%) SQL
2 1 (33.33%) Magik
Qualifications
1 1 (33.33%) Security Cleared
System Software
1 2 (66.67%) Active Directory
Vendors
1 2 (66.67%) Oracle