Period
to 16 October 2018

The median contractor rate for a Desktop Support Technician was £105 per day in advertised job vacancies during the 6 months to 16 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support Technician
UK
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 886 863 875
Rank change year-on-year -23 +12 -17
Contract jobs requiring a Desktop Support Technician 14 13 25
As % of all contract IT jobs advertised in the UK 0.014% 0.013% 0.024%
As % of the Job Titles category 0.014% 0.014% 0.025%
Number of daily rates quoted 5 6 7
UK median daily rate £105 £140 £163
Median daily rate % change year-on-year -25.00% -13.85% +30.00%
10th Percentile £99 £125 £114
90th Percentile £231 £305 £221
UK excluding London median daily rate £103 £150 £164
% change year-on-year -31.67% -8.40% +7.38%
Number of hourly rates quoted 5 2 10
UK median hourly rate £17.00 £13.16 £14.50
Median hourly rate % change year-on-year +29.15% -9.22% -3.33%
10th Percentile £11.05 £10.96 £12.45
90th Percentile £19.80 £15.53 £18.98
UK excluding London median hourly rate £12.00 £13.16 £14.25
% change year-on-year -8.83% -7.63% -5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,705 94,167 100,425
% of contract IT jobs with a recognized job title 94.73% 94.91% 94.84%
Number of daily rates quoted 64,196 61,779 65,458
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +6.25%
10th Percentile £268 £263 £253
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,152 2,826 3,267
UK median hourly rate £18.00 £18.70 £18.50
Median hourly rate % change year-on-year -3.74% +1.08% +2.78%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.00
UK excluding London median hourly rate £17.50 £18.00 £18.00
% change year-on-year -2.78% - +2.86%

Desktop Support Technician
Job Vacancy Trend

Job postings that featured Desktop Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Technician in the UK

Desktop Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support Technician.

Contractor daily rate trend for Desktop Support Technician in the UK

Desktop Support Technician
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support Technician over the 6 months to 16 October 2018.

Contractor daily rate histogram for Desktop Support Technician in the UK

Desktop Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support Technician.

Contractor hourly rate trend for Desktop Support Technician in the UK

Desktop Support Technician
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support Technician within the UK over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 14 £105 -25.00% 1
UK excluding London -29 10 £103 -31.67% 1
South East -2 4 £100 -16.67% 1
London -13 4 £250 +92.31%
North West -2 2 - -
South West -20 2 £165 -
North of England -22 2 - -
East of England +3 1 £105 -30.00%
Midlands -15 1 - -
West Midlands -24 1 - -

Desktop Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 October 2018, Desktop Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support Technician in the job title.

1 9 (64.29%) Windows
2 7 (50.00%) Microsoft
2 7 (50.00%) Active Directory
3 6 (42.86%) Microsoft Office
4 5 (35.71%) Windows 10
5 4 (28.57%) Windows 7
5 4 (28.57%) VMware
6 3 (21.43%) ITIL
6 3 (21.43%) Office 365
6 3 (21.43%) Windows 8
6 3 (21.43%) Windows Server
6 3 (21.43%) Hyper-V
6 3 (21.43%) Infrastructure Engineering
7 2 (14.29%) Problem-Solving
7 2 (14.29%) Apple iOS
7 2 (14.29%) Exchange Server 2013
7 2 (14.29%) Analytical Skills
7 2 (14.29%) SCCM
7 2 (14.29%) Network Security
7 2 (14.29%) VMware Infrastructure
7 2 (14.29%) Banking
7 2 (14.29%) SQL Server 2005
7 2 (14.29%) SQL Server
7 2 (14.29%) IIS
7 2 (14.29%) MCSE
7 2 (14.29%) Apache
7 2 (14.29%) HP
7 2 (14.29%) Dell
7 2 (14.29%) VoIP
7 2 (14.29%) ITSM

Desktop Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Apache
1 2 (14.29%) Exchange Server 2013
1 2 (14.29%) IIS
1 2 (14.29%) MS Exchange
2 1 (7.14%) Exchange Server 2003
2 1 (7.14%) Exchange Server 2007
2 1 (7.14%) Exchange Server 2010
Applications
1 6 (42.86%) Microsoft Office
Cloud Services
1 3 (21.43%) Office 365
Communications & Networking
1 2 (14.29%) Network Security
1 2 (14.29%) VoIP
2 1 (7.14%) Firewall
2 1 (7.14%) LAN
2 1 (7.14%) TCP/IP
2 1 (7.14%) VPN
2 1 (7.14%) WAN
Database & Business Intelligence
1 2 (14.29%) SQL Server
1 2 (14.29%) SQL Server 2005
General
1 2 (14.29%) Banking
2 1 (7.14%) Finance
2 1 (7.14%) French Language
Miscellaneous
1 2 (14.29%) Analytical Skills
2 1 (7.14%) Blackberry
2 1 (7.14%) Driving Licence
2 1 (7.14%) Fat Client
2 1 (7.14%) Self-Motivation
2 1 (7.14%) Thin Client
Operating Systems
1 9 (64.29%) Windows
2 5 (35.71%) Windows 10
3 4 (28.57%) Windows 7
4 3 (21.43%) Windows 8
4 3 (21.43%) Windows Server
5 2 (14.29%) Apple iOS
6 1 (7.14%) Mac OS
6 1 (7.14%) Mac OS X
6 1 (7.14%) Windows Server 2008
6 1 (7.14%) Windows XP
Processes & Methodologies
1 3 (21.43%) Infrastructure Engineering
1 3 (21.43%) ITIL
2 2 (14.29%) ITSM
2 2 (14.29%) Problem-Solving
3 1 (7.14%) Application Packaging
3 1 (7.14%) Escalation Management
3 1 (7.14%) Hardware Maintenance
3 1 (7.14%) Incident Management
3 1 (7.14%) Migration
3 1 (7.14%) Service Delivery
3 1 (7.14%) Service Management
Qualifications
1 2 (14.29%) MCSE
1 2 (14.29%) Microsoft Certification
2 1 (7.14%) A+ Certification
2 1 (7.14%) ECDL
2 1 (7.14%) MCP
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 7 (50.00%) Active Directory
2 3 (21.43%) Hyper-V
3 2 (14.29%) VMware Infrastructure
4 1 (7.14%) Virtual Desktop
4 1 (7.14%) vSphere
Systems Management
1 2 (14.29%) SCCM
2 1 (7.14%) Backup Exec
Vendors
1 7 (50.00%) Microsoft
2 4 (28.57%) VMware
3 2 (14.29%) Dell
3 2 (14.29%) HP
4 1 (7.14%) Apple
4 1 (7.14%) Citrix