Period
to 24 July 2017

The median annual salary for a Desktop Support Technician was £24,000 in advertised job vacancies during the 6 months to 24 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Desktop Support Technician
UK
6 months to
24 Jul 2017
Same period 2016 Same period 2015
Rank 1129 1211 1238
Rank change year-on-year +82 +27 +25
Permanent jobs requiring a Desktop Support Technician 60 56 65
As % of all permanent IT jobs advertised in the UK 0.034% 0.028% 0.029%
As % of the Job Titles category 0.035% 0.029% 0.030%
Number of salaries quoted 58 52 55
UK median annual salary £24,000 £24,250 £23,500
Median salary % change year-on-year -1.03% +3.19% -9.18%
10th Percentile £19,500 £20,743 £19,150
90th Percentile £29,888 £27,369 £34,500
UK excluding London median annual salary £23,500 £22,500 £22,500
% change year-on-year +4.44% - -6.25%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170390 195237 215143
As % of all permanent IT job vacancies advertised in the UK 95.99% 96.50% 96.55%
Number of salaries quoted 138628 164070 176467
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Desktop Support Technician
Job Vacancy Trend

Job postings that featured Desktop Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support Technician in the UK

Desktop Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Technician.

Salary trend for Desktop Support Technician in the UK

Desktop Support Technician
Salary Histogram

The salary distribution of IT jobs citing Desktop Support Technician over the 6 months to 24 July 2017.

Salary histogram for Desktop Support Technician in the UK

Desktop Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support Technician within the UK over the 6 months to 24 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +107 57 £24,000 - 4
UK excluding London +67 47 £23,500 +4.44% 4
East of England +21 24 £24,000 -8.57% 1
London +45 11 £27,500 +5.77%
South East +89 10 £21,000 -8.70%
North of England -8 7 £22,000 -3.83% 1
Midlands +44 4 £24,425 +11.02%
West Midlands +31 4 £24,425 +11.02%
Yorkshire +25 4 £22,000 -10.20%
North West -39 3 £20,500 -6.82% 1
Scotland +18 1 £36,500 -
South West +13 1 - - 2

Desktop Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 July 2017, Desktop Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Desktop Support Technician in the job title.

1 49 (81.67%) Windows
2 42 (70.00%) Active Directory
3 33 (55.00%) Microsoft
4 29 (48.33%) Windows 7
5 19 (31.67%) Windows 8
6 14 (23.33%) SLA
6 14 (23.33%) Microsoft Office
6 14 (23.33%) ITIL
6 14 (23.33%) MS Exchange
7 12 (20.00%) Office 365
8 11 (18.33%) TCP/IP
8 11 (18.33%) Windows 10
9 10 (16.67%) Windows Server 2012
9 10 (16.67%) Microsoft Certification
9 10 (16.67%) DNS
10 9 (15.00%) DHCP
10 9 (15.00%) Android
10 9 (15.00%) MCITP
11 8 (13.33%) Smartphone
11 8 (13.33%) LAN
12 7 (11.67%) Windows XP
12 7 (11.67%) WAN
12 7 (11.67%) Exchange Server 2010
12 7 (11.67%) Windows Server
13 6 (10.00%) Windows Server 2008
13 6 (10.00%) PowerShell
13 6 (10.00%) LANDesk
13 6 (10.00%) MCP
13 6 (10.00%) Apple
13 6 (10.00%) Citrix

Desktop Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (23.33%) MS Exchange
2 7 (11.67%) Exchange Server 2010
3 3 (5.00%) Exchange Server 2013
4 2 (3.33%) Exchange Server 2003
5 1 (1.67%) SharePoint
5 1 (1.67%) Skype for Business
Applications
1 14 (23.33%) Microsoft Office
2 2 (3.33%) AutoCAD
2 2 (3.33%) Revit
3 1 (1.67%) Adobe Creative Suite
3 1 (1.67%) Microsoft Excel
Cloud Services
1 12 (20.00%) Office 365
Communications & Networking
1 11 (18.33%) TCP/IP
2 10 (16.67%) DNS
3 9 (15.00%) DHCP
4 8 (13.33%) LAN
5 7 (11.67%) WAN
6 5 (8.33%) Wireless
7 4 (6.67%) Firewall
7 4 (6.67%) VPN
8 2 (3.33%) Cisco ASA
8 2 (3.33%) MPLS
8 2 (3.33%) Network Security
8 2 (3.33%) VLAN
8 2 (3.33%) VoIP
9 1 (1.67%) Ethernet
9 1 (1.67%) Fibre Channel
9 1 (1.67%) Internet
9 1 (1.67%) iSCSI
9 1 (1.67%) Remote Desktop
9 1 (1.67%) SAN
9 1 (1.67%) Skype
Database & Business Intelligence
1 2 (3.33%) SQL Server
2 1 (1.67%) SQL Server 2008
General
1 2 (3.33%) Manufacturing
2 1 (1.67%) Finance
2 1 (1.67%) Law
2 1 (1.67%) Legal
2 1 (1.67%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.67%) Software Packaging
1 1 (1.67%) WSH
Miscellaneous
1 8 (13.33%) Smartphone
2 5 (8.33%) Fat Client
2 5 (8.33%) Thin Client
3 2 (3.33%) Mobile App
4 1 (1.67%) Clustering
4 1 (1.67%) Driving Licence
4 1 (1.67%) Management Information System
4 1 (1.67%) PDA
Operating Systems
1 49 (81.67%) Windows
2 29 (48.33%) Windows 7
3 19 (31.67%) Windows 8
4 11 (18.33%) Windows 10
5 10 (16.67%) Windows Server 2012
6 9 (15.00%) Android
7 7 (11.67%) Windows Server
7 7 (11.67%) Windows XP
8 6 (10.00%) Windows Server 2008
9 5 (8.33%) Apple iOS
9 5 (8.33%) Mac OS X
10 2 (3.33%) Windows Server 2003
11 1 (1.67%) Linux
Processes & Methodologies
1 14 (23.33%) ITIL
2 5 (8.33%) Data Protection
3 4 (6.67%) Business Development
3 4 (6.67%) Incident Management
3 4 (6.67%) ITSM
4 3 (5.00%) Server Virtualisation
4 3 (5.00%) Time Management
5 2 (3.33%) Network Monitoring
5 2 (3.33%) QMS
5 2 (3.33%) Quality Management
6 1 (1.67%) Application Packaging
6 1 (1.67%) Disaster Recovery
6 1 (1.67%) Document Management
6 1 (1.67%) Information Security
6 1 (1.67%) Knowledge Management
6 1 (1.67%) Line Management
6 1 (1.67%) Network Load Balancing
6 1 (1.67%) Problem Management
6 1 (1.67%) Process Management
6 1 (1.67%) Software Licensing
Programming Languages
1 6 (10.00%) PowerShell
2 3 (5.00%) C
3 2 (3.33%) VBScript
4 1 (1.67%) ANSI C
4 1 (1.67%) Embedded C
4 1 (1.67%) SQL
Qualifications
1 10 (16.67%) Microsoft Certification
2 9 (15.00%) MCITP
3 6 (10.00%) MCP
4 4 (6.67%) A+ Certification
4 4 (6.67%) ITIL Certification
4 4 (6.67%) MCDST
5 3 (5.00%) DBS Check
5 3 (5.00%) Degree
5 3 (5.00%) MCSA
5 3 (5.00%) VMware Certified Professional (VCP)
6 2 (3.33%) ITIL Foundation Certificate
7 1 (1.67%) MCSE
Quality Assurance & Compliance
1 14 (23.33%) SLA
System Software
1 42 (70.00%) Active Directory
2 4 (6.67%) Hyper-V
3 3 (5.00%) VMware Infrastructure
Systems Management
1 3 (5.00%) SCCM
2 1 (1.67%) MAILsweeper
2 1 (1.67%) McAfee ePO
2 1 (1.67%) WSUS
Vendors
1 33 (55.00%) Microsoft
2 6 (10.00%) Apple
2 6 (10.00%) Citrix
2 6 (10.00%) LANDesk
2 6 (10.00%) VMware
3 5 (8.33%) Veeam
4 4 (6.67%) Cisco
5 3 (5.00%) Spiceworks
6 2 (3.33%) WatchGuard
7 1 (1.67%) Adobe
7 1 (1.67%) AppSense
7 1 (1.67%) Avaya
7 1 (1.67%) McAfee
7 1 (1.67%) SonicWALL
7 1 (1.67%) Sophos
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