Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > West Midlands
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 220 250 214
Rank change year-on-year +30 -36 +82
Permanent jobs citing Customer Engagement 72 67 124
As % of all permanent IT jobs advertised in the West Midlands 0.82% 0.67% 1.04%
As % of the Processes & Methodologies category 0.91% 0.73% 1.15%
Number of salaries quoted 39 35 63
West Midlands median annual salary £65,000 £45,000 £50,000
Median salary % change year-on-year +44.44% -10.00% +25.00%
10th Percentile £36,000 £27,800 £37,500
90th Percentile £81,250 £85,000 £67,500
England median annual salary £60,000 £57,500 £53,750
% change year-on-year +4.35% +6.98% +2.38%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,937 9,169 10,795
As % of all permanent IT jobs advertised in the West Midlands 90.22% 91.32% 90.43%
Number of salaries quoted 6,082 7,543 8,449
West Midlands median annual salary £43,857 £40,000 £40,000
Median salary % change year-on-year +9.64% - -
10th Percentile £26,000 £25,750 £24,250
90th Percentile £67,500 £62,781 £65,000
England median annual salary £50,000 £50,000 £50,000

Customer Engagement
Job Vacancy Trend in the West Midlands

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the West Midlands.

Salary trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Customer Engagement in the West Midlands over the 6 months to 19 September 2018.

Salary histogram for Customer Engagement in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 51 £72,500 +88.31% 1
Coventry +21 16 £45,000 -18.18% 4
Solihull -7 1 £70,950 +57.67%
Walsall - 1 £27,500 -
Wolverhampton - 1 £47,500 -
Staffordshire - 1 - -
Warwickshire - 1 £62,500 -
Customer Engagement
England

For the 6 months to 19 September 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Customer Engagement.

1 33 (45.83%) Presales
2 30 (41.67%) Project Management
3 25 (34.72%) PRINCE2
3 25 (34.72%) Line Management
4 24 (33.33%) IaaS
4 24 (33.33%) PaaS
4 24 (33.33%) IT Strategy
4 24 (33.33%) Publishing
5 23 (31.94%) ISO/IEC 27001
5 23 (31.94%) Service Delivery
5 23 (31.94%) PMI Certification
5 23 (31.94%) Self-Motivation
5 23 (31.94%) Data Centre
5 23 (31.94%) Capacity Planning
6 22 (30.56%) Amazon AWS
7 21 (29.17%) ITIL
7 21 (29.17%) CRM
7 21 (29.17%) EMC
7 21 (29.17%) Software Engineering
8 20 (27.78%) TOGAF
8 20 (27.78%) Degree
8 20 (27.78%) Service Management
8 20 (27.78%) Due Diligence
9 19 (26.39%) Computer Science Degree
9 19 (26.39%) CompTIA Security+
9 19 (26.39%) Gantt Chart
9 19 (26.39%) ITIL V3
9 19 (26.39%) SIEM
9 19 (26.39%) Continuous Improvement
9 19 (26.39%) GPG13

Customer Engagement
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.94%) Adobe Experience Manager
1 5 (6.94%) Apache
1 5 (6.94%) Apache Solr
2 2 (2.78%) Office Communications Server
2 2 (2.78%) SharePoint Server
3 1 (1.39%) ColdFusion
Business Applications
1 2 (2.78%) Dynamics CRM
1 2 (2.78%) Teamcenter
Cloud Services
1 24 (33.33%) IaaS
1 24 (33.33%) PaaS
2 22 (30.56%) Amazon AWS
3 12 (16.67%) Microsoft Azure
4 6 (8.33%) SaaS
5 5 (6.94%) AWS CloudFormation
5 5 (6.94%) Office 365
6 1 (1.39%) Dynamics 365
Communications & Networking
1 19 (26.39%) Firewall
2 5 (6.94%) DNS
3 4 (5.56%) Network Security
4 2 (2.78%) Unified Communications
Database & Business Intelligence
1 10 (13.89%) DB2
1 10 (13.89%) PostgreSQL
2 9 (12.50%) Amazon DynamoDB
2 9 (12.50%) MongoDB
2 9 (12.50%) MySQL
2 9 (12.50%) NoSQL
3 4 (5.56%) Amazon RDS
4 1 (1.39%) SQL Server
Development Applications
1 5 (6.94%) Atlassian Bamboo
1 5 (6.94%) Grunt
1 5 (6.94%) Jenkins
1 5 (6.94%) Maven
1 5 (6.94%) SonarQube
1 5 (6.94%) TeamCity
General
1 24 (33.33%) Publishing
2 16 (22.22%) Marketing
3 10 (13.89%) Finance
4 5 (6.94%) Billing
5 4 (5.56%) Banking
6 2 (2.78%) Manufacturing
7 1 (1.39%) Retail
Job Titles
1 34 (47.22%) Architect
2 23 (31.94%) Solutions Architect
3 8 (11.11%) Analyst
4 7 (9.72%) Business Analyst
4 7 (9.72%) Digital Analyst
4 7 (9.72%) Digital Business Analyst
5 6 (8.33%) Developer
5 6 (8.33%) Security Architect
5 6 (8.33%) Security Solutions Architect
5 6 (8.33%) Technical Architect
6 5 (6.94%) AWS DevOps
6 5 (6.94%) AWS DevOps Engineer
6 5 (6.94%) AWS Engineer
6 5 (6.94%) DBA
6 5 (6.94%) DevOps Engineer
6 5 (6.94%) Lead Architect
6 5 (6.94%) Senior Developer
6 5 (6.94%) Transition Manager
7 4 (5.56%) Project Manager
7 4 (5.56%) Technical Leader
Libraries, Frameworks & Software Standards
1 7 (9.72%) CSS
1 7 (9.72%) HTML
1 7 (9.72%) React
1 7 (9.72%) Web Services
2 5 (6.94%) AngularJS
2 5 (6.94%) Apache CXF
2 5 (6.94%) Apache Sling
2 5 (6.94%) CSS3
2 5 (6.94%) Handlebars
2 5 (6.94%) HTML5
2 5 (6.94%) Java EE
2 5 (6.94%) JAX-RS
2 5 (6.94%) jQuery
2 5 (6.94%) LDAP
2 5 (6.94%) Lucene
2 5 (6.94%) OSGi
2 5 (6.94%) RESTful
2 5 (6.94%) Twitter Bootstrap
2 5 (6.94%) XHTML
2 5 (6.94%) XML
Miscellaneous
1 23 (31.94%) Data Centre
1 23 (31.94%) Self-Motivation
2 19 (26.39%) CMDB
2 19 (26.39%) Computer Science
2 19 (26.39%) Management Information System
3 12 (16.67%) Enterprise Software
4 5 (6.94%) Client/Server
4 5 (6.94%) Replication
4 5 (6.94%) Social Media
4 5 (6.94%) Taxonomies
5 4 (5.56%) Data Structures
5 4 (5.56%) PMI
6 2 (2.78%) Analytical Skills
7 1 (1.39%) EPoS
Operating Systems
1 11 (15.28%) Linux
2 7 (9.72%) Unix
3 1 (1.39%) Windows
3 1 (1.39%) Windows 10
Processes & Methodologies
1 33 (45.83%) Presales
2 30 (41.67%) Project Management
3 25 (34.72%) Line Management
3 25 (34.72%) PRINCE2
4 24 (33.33%) IT Strategy
5 23 (31.94%) Capacity Planning
5 23 (31.94%) Service Delivery
6 21 (29.17%) CRM
6 21 (29.17%) ITIL
6 21 (29.17%) Software Engineering
7 20 (27.78%) Due Diligence
7 20 (27.78%) Service Management
7 20 (27.78%) TOGAF
8 19 (26.39%) Business Development
8 19 (26.39%) Gantt Chart
8 19 (26.39%) IT Governance
8 19 (26.39%) ITIL V3
8 19 (26.39%) Requirements Analysis
8 19 (26.39%) Technical Architecture
8 19 (26.39%) Zachman Framework
Programming Languages
1 12 (16.67%) Java
1 12 (16.67%) JavaScript
1 12 (16.67%) SQL
2 6 (8.33%) PHP
3 5 (6.94%) Bash Shell
3 5 (6.94%) Java 8
3 5 (6.94%) Python
Qualifications
1 23 (31.94%) PMI Certification
2 20 (27.78%) Degree
3 19 (26.39%) CEH
3 19 (26.39%) CISSP
3 19 (26.39%) CompTIA Security+
3 19 (26.39%) Computer Science Degree
3 19 (26.39%) ISEB
3 19 (26.39%) PMP
4 12 (16.67%) Security Cleared
5 5 (6.94%) MCSE
5 5 (6.94%) Microsoft Certification
6 4 (5.56%) Citrix Certification
6 4 (5.56%) MCP
6 4 (5.56%) PRINCE2 Certification
7 1 (1.39%) CCNA
7 1 (1.39%) CCNP
7 1 (1.39%) Cisco Certification
7 1 (1.39%) ITIL Certification
7 1 (1.39%) SC Cleared
Quality Assurance & Compliance
1 23 (31.94%) ISO/IEC 27001
2 19 (26.39%) GPG13
3 11 (15.28%) GDPR
4 3 (4.17%) QA
System Software
1 19 (26.39%) VMware Infrastructure
2 7 (9.72%) Docker
3 5 (6.94%) Varnish
Systems Management
1 5 (6.94%) Ansible
1 5 (6.94%) Opscode Chef
1 5 (6.94%) Puppet
1 5 (6.94%) Single Sign-On
2 2 (2.78%) NetBackup
3 1 (1.39%) SCCM
Vendors
1 21 (29.17%) EMC
2 19 (26.39%) CheckPoint
2 19 (26.39%) Citrix
2 19 (26.39%) NetApp
2 19 (26.39%) VMware
3 8 (11.11%) Microsoft
4 5 (6.94%) Adobe
4 5 (6.94%) hybris
5 2 (2.78%) CommVault
5 2 (2.78%) Dell
5 2 (2.78%) Veritas
6 1 (1.39%) Salesforce.com
6 1 (1.39%) SAP