The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
England / West Midlands
Rank 185 150 183
Rank change year-on-year -35 +33  
Permanent jobs citing Customer Engagement 24 92 30
As % of all permanent IT jobs advertised in the West Midlands 0.52% 1.51% 0.60%
As % of the Processes & Methodologies category 0.57% 1.72% 0.71%
Number of salaries quoted 12 52 27
Median salary £32,500 £50,000 £53,000
Median salary % change year-on-year -35.00% -5.66%  
90% offered a salary of more than £27,500 £42,500 £28,500
10% offered a salary of more than £57,000 £65,000 £62,500
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year - -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4176 5362 4204
As % of all permanent IT job vacancies advertised in the West Midlands 89.88% 88.22% 83.78%
Number of salaries quoted 3387 4322 3507
Median salary £42,500 £43,200 £42,500
Median salary % change year-on-year -1.62% +1.64%  
90% offered a salary of more than £28,500 £28,500 £27,500
10% offered a salary of more than £62,500 £62,500 £62,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the West Midlands.

Salary trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Customer Engagement in the West Midlands over the 3 months to 23 March 2017.

Salary histogram for Customer Engagement in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -26 18 £29,750 -40.50% 1
Coventry +15 5 £52,500 - 1
Staffordshire +10 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 30 (44.78%) CRM
2 29 (43.28%) MS Excel
3 28 (41.79%) ITIL
4 26 (38.81%) Project Management
4 26 (38.81%) Amazon AWS
5 25 (37.31%) Presales
6 24 (35.82%) IaaS
6 24 (35.82%) PaaS
6 24 (35.82%) Microsoft Azure
6 24 (35.82%) SQL
6 24 (35.82%) MySQL
7 23 (34.33%) PRINCE2
7 23 (34.33%) IBM
7 23 (34.33%) Finance
8 22 (32.84%) SQL Server
8 22 (32.84%) Data Centre
9 21 (31.34%) Cisco
10 20 (29.85%) Service Delivery
10 20 (29.85%) CheckPoint
10 20 (29.85%) Juniper
10 20 (29.85%) Degree
11 19 (28.36%) Computer Science
12 18 (26.87%) Business Development
12 18 (26.87%) VMware
12 18 (26.87%) Retail
12 18 (26.87%) NetApp
12 18 (26.87%) HP
12 18 (26.87%) EMC
12 18 (26.87%) PMP
12 18 (26.87%) Service Management

Customer Engagement
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.45%) SharePoint
Applications
1 29 (43.28%) MS Excel
2 4 (5.97%) MS Office
2 4 (5.97%) MS Project
2 4 (5.97%) MS Visio
Business Applications
1 7 (10.45%) Dynamics CRM
2 1 (1.49%) Dynamics AX
Cloud Services
1 26 (38.81%) Amazon AWS
2 24 (35.82%) IaaS
2 24 (35.82%) Microsoft Azure
2 24 (35.82%) PaaS
3 17 (25.37%) Amazon EC2
4 7 (10.45%) Office 365
5 5 (7.46%) Google Analytics
6 3 (4.48%) SaaS
Communications & Networking
1 3 (4.48%) DNS
1 3 (4.48%) Firewall
1 3 (4.48%) Network Security
1 3 (4.48%) SSL
1 3 (4.48%) TCP/IP
2 1 (1.49%) Unified Communications
Database & Business Intelligence
1 24 (35.82%) MySQL
2 22 (32.84%) SQL Server
3 17 (25.37%) DB2
4 2 (2.99%) Amazon DynamoDB
4 2 (2.99%) MongoDB
4 2 (2.99%) NoSQL
4 2 (2.99%) Relational Database
5 1 (1.49%) Big Data
Development Applications
1 2 (2.99%) Concordion
1 2 (2.99%) Cucumber
1 2 (2.99%) FitNesse
1 2 (2.99%) Selenium
1 2 (2.99%) SoapUI
2 1 (1.49%) Git (software)
General
1 23 (34.33%) Finance
2 18 (26.87%) Retail
3 17 (25.37%) Publishing
4 12 (17.91%) Marketing
5 6 (8.96%) Games
6 4 (5.97%) Billing
7 2 (2.99%) Mandarin Language
8 1 (1.49%) Banking
8 1 (1.49%) Manufacturing
8 1 (1.49%) Pharmaceutical
8 1 (1.49%) Telecoms
Job Titles
1 20 (29.85%) Architect
1 20 (29.85%) Solutions Architect
2 13 (19.40%) Project Manager
3 10 (14.93%) Analyst
4 9 (13.43%) Consultant
5 7 (10.45%) Cloud Consultant
6 6 (8.96%) Web Manager
6 6 (8.96%) Web Project Manager
7 5 (7.46%) Applications Manager
7 5 (7.46%) Applications Project Manager
7 5 (7.46%) Cloud Infrastructure Consultant
7 5 (7.46%) Data Analyst
7 5 (7.46%) E-Commerce Manager
7 5 (7.46%) Infrastructure Consultant
8 4 (5.97%) Junior
8 4 (5.97%) Junior Project Manager
8 4 (5.97%) Web Applications Project Manager
9 3 (4.48%) Administrator
9 3 (4.48%) Developer
9 3 (4.48%) Network Administrator
Libraries, Frameworks & Software Standards
1 8 (11.94%) .NET
2 7 (10.45%) .NET Framework
2 7 (10.45%) ASP.NET
2 7 (10.45%) REST
2 7 (10.45%) SOAP
3 5 (7.46%) CSS
3 5 (7.46%) HTML
4 1 (1.49%) HTML5
4 1 (1.49%) jQuery
4 1 (1.49%) Node.js
4 1 (1.49%) SAP Fiori
4 1 (1.49%) SAPUI5
4 1 (1.49%) XML
Miscellaneous
1 22 (32.84%) Data Centre
2 19 (28.36%) Computer Science
3 17 (25.37%) CMDB
4 7 (10.45%) Public Cloud
5 5 (7.46%) Algorithms
6 2 (2.99%) Analytical Skills
6 2 (2.99%) Enterprise Software
7 1 (1.49%) EPoS
7 1 (1.49%) Mobile App
7 1 (1.49%) NHS
7 1 (1.49%) User Experience
Operating Systems
1 9 (13.43%) Linux
2 2 (2.99%) Unix
Processes & Methodologies
1 30 (44.78%) CRM
2 28 (41.79%) ITIL
3 26 (38.81%) Project Management
4 25 (37.31%) Presales
5 23 (34.33%) PRINCE2
6 20 (29.85%) Service Delivery
7 18 (26.87%) Business Development
7 18 (26.87%) Continuous Improvement
7 18 (26.87%) ITIL V3
7 18 (26.87%) Service Management
8 17 (25.37%) Capacity Planning
8 17 (25.37%) Gantt Chart
8 17 (25.37%) IT Governance
8 17 (25.37%) IT Strategy
8 17 (25.37%) Line Management
8 17 (25.37%) Requirements Analysis
8 17 (25.37%) Software Engineering
8 17 (25.37%) Technical Architecture
8 17 (25.37%) TOGAF
8 17 (25.37%) Zachman Framework
Programming Languages
1 24 (35.82%) SQL
2 9 (13.43%) JavaScript
3 8 (11.94%) C#
4 7 (10.45%) PowerShell
5 2 (2.99%) Java
5 2 (2.99%) PHP
5 2 (2.99%) Python
Qualifications
1 20 (29.85%) Degree
2 18 (26.87%) PMP
3 17 (25.37%) ISEB
3 17 (25.37%) PMI Certification
4 4 (5.97%) ITIL Certification
4 4 (5.97%) PRINCE2 Certification
5 2 (2.99%) CSQA
5 2 (2.99%) ISTQB
5 2 (2.99%) ISTQB Foundation Certification
6 1 (1.49%) CISM
6 1 (1.49%) CISSP
6 1 (1.49%) Security Cleared
Quality Assurance & Compliance
1 4 (5.97%) QA
2 1 (1.49%) ISO/IEC 27001
System Software
1 18 (26.87%) VMware Infrastructure
2 17 (25.37%) Virtual Machines
3 9 (13.43%) Docker
Systems Management
1 17 (25.37%) SCVMM
2 7 (10.45%) Opscode Chef
2 7 (10.45%) Puppet
Vendors
1 23 (34.33%) IBM
2 21 (31.34%) Cisco
3 20 (29.85%) CheckPoint
3 20 (29.85%) Juniper
4 18 (26.87%) EMC
4 18 (26.87%) HP
4 18 (26.87%) NetApp
4 18 (26.87%) VMware
5 17 (25.37%) BMC
5 17 (25.37%) Citrix
5 17 (25.37%) Oracle
6 15 (22.39%) Microsoft
7 5 (7.46%) Google
8 4 (5.97%) Adobe
8 4 (5.97%) ServiceNow
9 2 (2.99%) NEC
9 2 (2.99%) RedPrairie
10 1 (1.49%) Computacenter
10 1 (1.49%) SAP
10 1 (1.49%) Symantec
Birmingham
Intouch Games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 16 hours ago
Halesowen, West Midlands (County)
In touch games
Salary: £25000 - £35000 per annum + benefits (inc flexi hrs)
Posted: 4 hours ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £50000 - £55000 per annum + Bonus + Benefits
Posted: 3 days ago