Period
to 20 February 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 20 February 2019 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > West Midlands
6 months to
20 Feb 2019
Same period 2018 Same period 2017
Rank 185 250 240
Rank change year-on-year +65 -10 +3
Permanent jobs citing Customer Engagement 100 66 73
As % of all permanent IT jobs advertised in the West Midlands 1.26% 0.67% 0.71%
As % of the Processes & Methodologies category 1.38% 0.74% 0.77%
Number of salaries quoted 51 37 32
West Midlands median annual salary £60,000 £52,500 £47,000
Median salary % change year-on-year +14.29% +11.70% -6.00%
10th Percentile £35,000 £26,250 £22,875
90th Percentile £82,500 £72,000 £65,000
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,264 8,960 9,444
As % of all permanent IT jobs advertised in the West Midlands 91.59% 90.57% 92.12%
Number of salaries quoted 5,415 7,018 7,424
West Midlands median annual salary £45,000 £42,000 £40,500
Median salary % change year-on-year +7.14% +3.70% -3.57%
10th Percentile £26,250 £25,000 £25,250
90th Percentile £70,000 £67,325 £62,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer Engagement
Job Vacancy Trend in the West Midlands

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the West Midlands.

Salary trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Customer Engagement in the West Midlands over the 6 months to 20 February 2019.

Salary histogram for Customer Engagement in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 6 months to 20 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +32 63 £71,250 +5.56% 5
Coventry +47 26 £45,000 +50.00%
Warwickshire +24 3 £62,500 +31.58%
Solihull +4 2 £37,500 -52.53% 2
Shropshire -9 1 - -
Customer Engagement
England

For the 6 months to 20 February 2019, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Customer Engagement.

1 51 (51.00%) Presales
2 47 (47.00%) Project Management
3 46 (46.00%) Thought Leadership
4 37 (37.00%) Microsoft
5 32 (32.00%) GDPR
6 31 (31.00%) Data Protection
7 27 (27.00%) PaaS
7 27 (27.00%) IaaS
8 25 (25.00%) Enterprise Architecture
9 24 (24.00%) Data Centre
10 23 (23.00%) VMware
11 22 (22.00%) ITIL
12 21 (21.00%) CRM
12 21 (21.00%) EMC
12 21 (21.00%) Service Management
12 21 (21.00%) Service Delivery
12 21 (21.00%) Software Engineering
12 21 (21.00%) Microsoft Azure
12 21 (21.00%) ISO/IEC 27001
12 21 (21.00%) IT Strategy
13 20 (20.00%) Self-Motivation
13 20 (20.00%) Technical Architecture
13 20 (20.00%) Amazon AWS
13 20 (20.00%) Capacity Planning
13 20 (20.00%) Firewall
14 19 (19.00%) TOGAF
15 18 (18.00%) Continuous Improvement
15 18 (18.00%) Line Management
15 18 (18.00%) Information Security
15 18 (18.00%) Management Information System

Customer Engagement
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.00%) MS Exchange
1 4 (4.00%) Office Communications Server
1 4 (4.00%) SharePoint Server
2 3 (3.00%) Apache
2 3 (3.00%) nginx
2 3 (3.00%) Tomcat
3 2 (2.00%) Kinematics
3 2 (2.00%) SharePoint
4 1 (1.00%) Confluence
Business Applications
1 6 (6.00%) Teamcenter
2 3 (3.00%) Dynamics CRM
3 1 (1.00%) SAP CRM
3 1 (1.00%) SAP S/4HANA
Cloud Services
1 27 (27.00%) IaaS
1 27 (27.00%) PaaS
2 21 (21.00%) Microsoft Azure
3 20 (20.00%) Amazon AWS
4 17 (17.00%) Office 365
5 11 (11.00%) SaaS
6 8 (8.00%) AWS CloudFormation
7 3 (3.00%) Amazon EC2
7 3 (3.00%) Amazon S3
7 3 (3.00%) Dynamics 365
8 2 (2.00%) Azure Active Directory
9 1 (1.00%) Cloud Computing
9 1 (1.00%) Oracle Service Cloud
Communications & Networking
1 20 (20.00%) Firewall
2 9 (9.00%) Unified Communications
3 8 (8.00%) Network Security
4 5 (5.00%) DNS
5 1 (1.00%) Cisco Firepower
5 1 (1.00%) Wireless
Database & Business Intelligence
1 11 (11.00%) MySQL
1 11 (11.00%) PostgreSQL
2 8 (8.00%) Amazon DynamoDB
2 8 (8.00%) DB2
2 8 (8.00%) MongoDB
2 8 (8.00%) NoSQL
3 6 (6.00%) Amazon RDS
4 2 (2.00%) Azure SQL Database
5 1 (1.00%) SAP HANA
Development Applications
1 2 (2.00%) Visual Studio
2 1 (1.00%) JIRA
General
1 17 (17.00%) Publishing
2 10 (10.00%) Marketing
3 8 (8.00%) Manufacturing
4 7 (7.00%) Finance
5 6 (6.00%) Retail
6 2 (2.00%) Automotive
6 2 (2.00%) Banking
Job Titles
1 65 (65.00%) Architect
2 29 (29.00%) Solutions Architect
3 19 (19.00%) Principal Architect
4 9 (9.00%) Technical Architect
5 8 (8.00%) Infrastructure Architect
6 6 (6.00%) Infrastructure Solutions Architect
7 5 (5.00%) AWS DevOps
7 5 (5.00%) AWS DevOps Engineer
7 5 (5.00%) AWS Engineer
7 5 (5.00%) DevOps Engineer
8 4 (4.00%) Enterprise Solutions Architect
8 4 (4.00%) Software Engineer
9 3 (3.00%) Applications Support
9 3 (3.00%) Applications Support Engineer
9 3 (3.00%) Azure Engineer
9 3 (3.00%) Azure Infrastructure Engineer
9 3 (3.00%) Infrastructure Engineer
9 3 (3.00%) Product Manager
9 3 (3.00%) Senior Technical Architect
9 3 (3.00%) Support Engineer
Libraries, Frameworks & Software Standards
1 13 (13.00%) CSS
1 13 (13.00%) HTML
2 7 (7.00%) React
3 6 (6.00%) Web Services
4 4 (4.00%) Spring
5 3 (3.00%) AngularJS
5 3 (3.00%) Elastic Stack
5 3 (3.00%) Java EE
5 3 (3.00%) jQuery
5 3 (3.00%) LAMP
5 3 (3.00%) LAPP Stack
5 3 (3.00%) LEMP Stack
6 2 (2.00%) Middleware
Miscellaneous
1 24 (24.00%) Data Centre
2 20 (20.00%) Self-Motivation
3 18 (18.00%) Management Information System
4 17 (17.00%) CMDB
5 14 (14.00%) Enterprise Software
6 7 (7.00%) Public Cloud
7 3 (3.00%) Data Structures
7 3 (3.00%) Hybrid Cloud
8 2 (2.00%) Algorithms
8 2 (2.00%) Linux Command Line
8 2 (2.00%) Machine to Machine
8 2 (2.00%) User Experience
9 1 (1.00%) Freedom of Information
9 1 (1.00%) Tandem
Operating Systems
1 17 (17.00%) Linux
2 11 (11.00%) Windows
3 9 (9.00%) Unix
4 3 (3.00%) Windows Server
5 2 (2.00%) CentOS
5 2 (2.00%) SUSE
5 2 (2.00%) Windows 10
Processes & Methodologies
1 51 (51.00%) Presales
2 47 (47.00%) Project Management
3 46 (46.00%) Thought Leadership
4 31 (31.00%) Data Protection
5 25 (25.00%) Enterprise Architecture
6 22 (22.00%) ITIL
7 21 (21.00%) CRM
7 21 (21.00%) IT Strategy
7 21 (21.00%) Service Delivery
7 21 (21.00%) Service Management
7 21 (21.00%) Software Engineering
8 20 (20.00%) Capacity Planning
8 20 (20.00%) Technical Architecture
9 19 (19.00%) TOGAF
10 18 (18.00%) Continuous Improvement
10 18 (18.00%) Information Security
10 18 (18.00%) Line Management
11 17 (17.00%) Gantt Chart
11 17 (17.00%) ITIL V3
11 17 (17.00%) SIEM
Programming Languages
1 18 (18.00%) JavaScript
2 17 (17.00%) SQL
3 14 (14.00%) Java
4 8 (8.00%) PHP
4 8 (8.00%) Python
5 5 (5.00%) Bash Shell
6 4 (4.00%) ES6
7 2 (2.00%) C#
7 2 (2.00%) C++
7 2 (2.00%) PowerShell
8 1 (1.00%) C
Qualifications
1 18 (18.00%) ISEB
2 17 (17.00%) CEH
2 17 (17.00%) CISSP
2 17 (17.00%) CompTIA Security+
2 17 (17.00%) Computer Science Degree
2 17 (17.00%) Degree
2 17 (17.00%) PMI Certification
2 17 (17.00%) PMP
3 8 (8.00%) MCSE
3 8 (8.00%) Microsoft Certification
4 4 (4.00%) CCNP
4 4 (4.00%) Cisco Certification
4 4 (4.00%) Security Cleared
5 3 (3.00%) Citrix Certification
5 3 (3.00%) MCP
5 3 (3.00%) MCSA
6 2 (2.00%) CCIE
6 2 (2.00%) CCNA
7 1 (1.00%) CCDP
7 1 (1.00%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 32 (32.00%) GDPR
2 21 (21.00%) ISO/IEC 27001
3 17 (17.00%) GPG13
4 5 (5.00%) QA
5 1 (1.00%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (1.00%) PCI DSS
System Software
1 17 (17.00%) VMware Infrastructure
2 11 (11.00%) Docker
3 9 (9.00%) Active Directory
4 3 (3.00%) Hyper-V
Systems Management
1 10 (10.00%) Ansible
2 8 (8.00%) Opscode Chef
2 8 (8.00%) Puppet
3 4 (4.00%) NetBackup
4 3 (3.00%) AirWatch
4 3 (3.00%) Microsoft Intune
5 2 (2.00%) Packer
5 2 (2.00%) Terraform
Vendors
1 37 (37.00%) Microsoft
2 23 (23.00%) VMware
3 21 (21.00%) EMC
4 18 (18.00%) CheckPoint
5 17 (17.00%) Citrix
5 17 (17.00%) NetApp
6 5 (5.00%) Cisco
7 4 (4.00%) CommVault
7 4 (4.00%) Dell
7 4 (4.00%) SAP
7 4 (4.00%) Veritas
8 3 (3.00%) 3PAR
8 3 (3.00%) Fortinet
8 3 (3.00%) Salesforce.com
9 2 (2.00%) Red Hat
9 2 (2.00%) Siemens
10 1 (1.00%) Gigya
10 1 (1.00%) HP
10 1 (1.00%) Meraki