Period
to 19 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 257 248 292
Rank change year-on-year -9 +44 0
Permanent jobs citing Customer Engagement 68 94 29
As % of all permanent IT jobs advertised in the West Midlands 0.68% 0.82% 0.27%
As % of the Processes & Methodologies category 0.76% 0.92% 0.30%
Number of salaries quoted 34 46 30
West Midlands median annual salary £51,250 £47,000 £45,750
Median salary % change year-on-year +9.04% +2.73% +26.21%
10th Percentile £41,250 £28,725 £35,000
90th Percentile £85,000 £66,250 £75,000
England median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% -4.55%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8911 10210 9576
As % of all permanent IT jobs advertised in the West Midlands 88.90% 89.18% 87.60%
Number of salaries quoted 7215 7983 7897
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £64,700
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Customer Engagement
Job Vacancy Trend in the West Midlands

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the West Midlands.

Salary trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Customer Engagement in the West Midlands over the 6 months to 19 November 2017.

Salary histogram for Customer Engagement in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 43 £67,500 +65.64% 1
Coventry +1 7 £55,000 +12.82%
Solihull +1 5 £45,000 -
Halesowen - 5 £42,500 -
Staffordshire +2 2 £43,750 -27.08%
West Bromwich +1 1 £42,500 -15.00%
Shropshire - 1 - -
Warwickshire - 1 £47,500 -
Customer Engagement
England

For the 6 months to 19 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 29 (42.65%) Project Management
2 26 (38.24%) Presales
3 18 (26.47%) Security Cleared
4 17 (25.00%) Time Management
4 17 (25.00%) Microsoft
4 17 (25.00%) Retail
5 16 (23.53%) Agile Software Development
5 16 (23.53%) MCP
5 16 (23.53%) MCSE
5 16 (23.53%) Microsoft Certification
6 15 (22.06%) Finance
7 14 (20.59%) Microsoft Azure
8 13 (19.12%) Network Security
8 13 (19.12%) VMware Infrastructure
8 13 (19.12%) Line Management
8 13 (19.12%) Data Centre
8 13 (19.12%) Marketing
8 13 (19.12%) Stakeholder Management
8 13 (19.12%) VMware
8 13 (19.12%) CRM
9 12 (17.65%) PRINCE2
9 12 (17.65%) Citrix Certification
9 12 (17.65%) Business Development
9 12 (17.65%) Degree
9 12 (17.65%) Enterprise Architecture
9 12 (17.65%) Office 365
10 11 (16.18%) Publishing
11 10 (14.71%) ITIL
11 10 (14.71%) Service Delivery
11 10 (14.71%) Stakeholder and Relationship Management

Customer Engagement
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.35%) Apache Spark
2 1 (1.47%) CMS
2 1 (1.47%) Skype for Business
2 1 (1.47%) WordPress
Business Applications
1 2 (2.94%) SAP GTS
Cloud Services
1 14 (20.59%) Microsoft Azure
2 12 (17.65%) Office 365
3 8 (11.76%) IaaS
3 8 (11.76%) PaaS
4 7 (10.29%) SaaS
5 2 (2.94%) Amazon AWS
5 2 (2.94%) Amazon EC2
6 1 (1.47%) Google Analytics
Communications & Networking
1 13 (19.12%) Network Security
2 6 (8.82%) Firewall
3 2 (2.94%) LAN
4 1 (1.47%) Internet
4 1 (1.47%) Skype
4 1 (1.47%) Unified Communications
4 1 (1.47%) WAN
4 1 (1.47%) Wi-Fi
4 1 (1.47%) Wireless
4 1 (1.47%) WLAN
Database & Business Intelligence
1 7 (10.29%) MySQL
1 7 (10.29%) SQL Server
2 5 (7.35%) Apache Hive
2 5 (7.35%) Hadoop
2 5 (7.35%) Sqoop
3 2 (2.94%) BODI
3 2 (2.94%) BusinessObjects
3 2 (2.94%) Data Warehouse
3 2 (2.94%) DB2
3 2 (2.94%) SAP Data Services
General
1 17 (25.00%) Retail
2 15 (22.06%) Finance
3 13 (19.12%) Marketing
4 11 (16.18%) Publishing
5 5 (7.35%) Games
5 5 (7.35%) Manufacturing
6 3 (4.41%) Legal
7 2 (2.94%) Billing
8 1 (1.47%) Multimedia
8 1 (1.47%) Telecoms
Job Titles
1 32 (47.06%) Architect
2 14 (20.59%) Lead Architect
3 13 (19.12%) Solutions Architect
4 9 (13.24%) Product Owner
5 8 (11.76%) Analyst
6 7 (10.29%) Customer Analyst
6 7 (10.29%) Project Manager
7 6 (8.82%) Customer Insight Analyst
7 6 (8.82%) Insight Analyst
7 6 (8.82%) Product Manager
7 6 (8.82%) Security Architect
7 6 (8.82%) Security Solutions Architect
7 6 (8.82%) Software Manager
7 6 (8.82%) Software Product Manager
8 5 (7.35%) Data Analyst
8 5 (7.35%) Data Insight Analyst
8 5 (7.35%) Insight Data Analyst
9 4 (5.88%) Digital Product Owner
9 4 (5.88%) Technical Architect
9 4 (5.88%) Virtualisation Technical Architect
Libraries, Frameworks & Software Standards
1 5 (7.35%) CSS
1 5 (7.35%) HTML
Miscellaneous
1 13 (19.12%) Data Centre
2 8 (11.76%) Analytical Skills
2 8 (11.76%) CMDB
2 8 (11.76%) Computer Science
3 6 (8.82%) Management Information System
4 5 (7.35%) Algorithms
4 5 (7.35%) BBC
5 3 (4.41%) EPoS
6 2 (2.94%) Social Media
7 1 (1.47%) Blackberry
7 1 (1.47%) Blog
7 1 (1.47%) Greenfield Project
7 1 (1.47%) Internet of Things
7 1 (1.47%) User Experience
7 1 (1.47%) Virtual Team
Processes & Methodologies
1 29 (42.65%) Project Management
2 26 (38.24%) Presales
3 17 (25.00%) Time Management
4 16 (23.53%) Agile Software Development
5 13 (19.12%) CRM
5 13 (19.12%) Line Management
5 13 (19.12%) Stakeholder Management
6 12 (17.65%) Business Development
6 12 (17.65%) Enterprise Architecture
6 12 (17.65%) PRINCE2
7 10 (14.71%) ITIL
7 10 (14.71%) Service Delivery
7 10 (14.71%) Stakeholder and Relationship Management
8 9 (13.24%) Continuous Improvement
8 9 (13.24%) IT Strategy
8 9 (13.24%) Service Management
9 8 (11.76%) IT Governance
9 8 (11.76%) Requirements Analysis
9 8 (11.76%) Software Engineering
9 8 (11.76%) Technical Architecture
Programming Languages
1 8 (11.76%) SQL
Qualifications
1 18 (26.47%) Security Cleared
2 16 (23.53%) MCP
2 16 (23.53%) MCSE
2 16 (23.53%) Microsoft Certification
3 12 (17.65%) Citrix Certification
3 12 (17.65%) Degree
4 8 (11.76%) Computer Science Degree
4 8 (11.76%) ISEB
4 8 (11.76%) PMI Certification
4 8 (11.76%) PMP
5 6 (8.82%) CEH
5 6 (8.82%) CISSP
5 6 (8.82%) CompTIA Security+
5 6 (8.82%) Security+ Certification
6 4 (5.88%) VCAP
6 4 (5.88%) VCDX
6 4 (5.88%) VMware Certified Professional (VCP)
7 2 (2.94%) SC Cleared
8 1 (1.47%) ITIL Certification
Quality Assurance & Compliance
1 6 (8.82%) GPG13
1 6 (8.82%) ISO/IEC 27001
2 2 (2.94%) Data Quality
3 1 (1.47%) PCI DSS
System Software
1 13 (19.12%) VMware Infrastructure
2 2 (2.94%) Virtual Machines
Systems Management
1 5 (7.35%) Oozie
2 2 (2.94%) SCVMM
Vendors
1 17 (25.00%) Microsoft
2 13 (19.12%) VMware
3 8 (11.76%) CheckPoint
3 8 (11.76%) Citrix
3 8 (11.76%) EMC
3 8 (11.76%) NetApp
4 7 (10.29%) SAP
5 4 (5.88%) Oracle
6 3 (4.41%) Cisco
6 3 (4.41%) HP
7 2 (2.94%) Apple
7 2 (2.94%) BMC
7 2 (2.94%) IBM
7 2 (2.94%) Juniper
7 2 (2.94%) SEEBURGER
8 1 (1.47%) Facebook
8 1 (1.47%) Google
8 1 (1.47%) Meraki
8 1 (1.47%) Mitel
8 1 (1.47%) Twitter