The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
England / West Midlands
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 200 161 211
Rank change year-on-year -39 +50  
Permanent jobs citing Customer Engagement 27 79 18
As % of all permanent IT jobs advertised in the West Midlands 0.53% 1.28% 0.31%
As % of the Processes & Methodologies category 0.60% 1.44% 0.36%
Number of salaries quoted 16 43 18
Median salary £41,750 £50,000 £48,750
Median salary % change year-on-year -16.50% +2.56%  
90% offered a salary of more than £30,000 £41,000 £24,000
10% offered a salary of more than £53,750 £74,000 £70,000
UK excluding London median salary £52,331 £50,000 £50,000
% change year-on-year +4.66% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4501 5484 5003
As % of all permanent IT job vacancies advertised in the West Midlands 88.22% 88.62% 87.28%
Number of salaries quoted 3740 4255 4137
Median salary £42,500 £42,500 £42,500
90% offered a salary of more than £29,000 £26,500 £27,500
10% offered a salary of more than £61,250 £62,500 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the West Midlands.

Salary trend for Customer Engagement in the West Midlands

Customer Engagement
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Customer Engagement in the West Midlands over the 3 months to 24 June 2017.

Salary histogram for Customer Engagement in the West Midlands

Customer Engagement
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the West Midlands region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -33 17 £38,500 -23.00% 3
Solihull -2 6 £45,000 -
Coventry -13 3 £61,250 +36.11%
Customer Engagement
England

For the 6 months to 24 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Customer Engagement.

1 28 (53.85%) CRM
2 23 (44.23%) MySQL
3 22 (42.31%) SQL
3 22 (42.31%) SQL Server
4 20 (38.46%) Amazon AWS
5 19 (36.54%) Microsoft Azure
5 19 (36.54%) PaaS
5 19 (36.54%) Finance
5 19 (36.54%) IaaS
5 19 (36.54%) Presales
6 17 (32.69%) ITIL
7 16 (30.77%) Cisco
7 16 (30.77%) Service Delivery
7 16 (30.77%) Juniper
7 16 (30.77%) CheckPoint
8 15 (28.85%) Service Management
9 14 (26.92%) Project Management
9 14 (26.92%) PRINCE2
9 14 (26.92%) Business Development
9 14 (26.92%) Degree
9 14 (26.92%) Computer Science
9 14 (26.92%) IT Governance
9 14 (26.92%) Computer Science Degree
9 14 (26.92%) ITIL V3
9 14 (26.92%) Continuous Improvement
10 13 (25.00%) Line Management
10 13 (25.00%) Gantt Chart
10 13 (25.00%) IT Strategy
10 13 (25.00%) Data Centre
10 13 (25.00%) Virtual Machines

Customer Engagement
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.54%) SharePoint
Applications
1 9 (17.31%) Microsoft Excel
Business Applications
1 6 (11.54%) Dynamics CRM
Cloud Services
1 20 (38.46%) Amazon AWS
2 19 (36.54%) IaaS
2 19 (36.54%) Microsoft Azure
2 19 (36.54%) PaaS
3 13 (25.00%) Amazon EC2
4 6 (11.54%) Office 365
5 2 (3.85%) SaaS
Communications & Networking
1 4 (7.69%) Structured Cabling
2 3 (5.77%) DNS
2 3 (5.77%) Firewall
2 3 (5.77%) Network Security
2 3 (5.77%) SSL
2 3 (5.77%) TCP/IP
Database & Business Intelligence
1 23 (44.23%) MySQL
2 22 (42.31%) SQL Server
3 13 (25.00%) DB2
4 1 (1.92%) Amazon DynamoDB
4 1 (1.92%) Big Data
4 1 (1.92%) MongoDB
4 1 (1.92%) NoSQL
4 1 (1.92%) Relational Database
Development Applications
1 1 (1.92%) Concordion
1 1 (1.92%) Cucumber
1 1 (1.92%) FitNesse
1 1 (1.92%) Git (software)
1 1 (1.92%) Selenium
1 1 (1.92%) SoapUI
General
1 19 (36.54%) Finance
2 13 (25.00%) Publishing
3 10 (19.23%) Games
3 10 (19.23%) Marketing
3 10 (19.23%) Retail
4 5 (9.62%) Telecoms
5 2 (3.85%) Manufacturing
6 1 (1.92%) Banking
Job Titles
1 16 (30.77%) Architect
2 15 (28.85%) Solutions Architect
3 10 (19.23%) Analyst
4 8 (15.38%) Data Analyst
5 7 (13.46%) Consultant
6 6 (11.54%) Cloud Consultant
6 6 (11.54%) Digital Product Owner
6 6 (11.54%) Product Owner
7 4 (7.69%) Cloud Infrastructure Consultant
7 4 (7.69%) Infrastructure Consultant
7 4 (7.69%) Senior Analyst
7 4 (7.69%) Senior Data Analyst
7 4 (7.69%) Telecoms Engineer
8 3 (5.77%) Administrator
8 3 (5.77%) Business Data Analyst
8 3 (5.77%) Business Intelligence Analyst
8 3 (5.77%) Business Intelligence Data Analyst
8 3 (5.77%) Cisco Administrator
8 3 (5.77%) Cisco Network Administrator
8 3 (5.77%) Senior Business Intelligence Analyst
Libraries, Frameworks & Software Standards
1 10 (19.23%) CSS
1 10 (19.23%) HTML
2 7 (13.46%) .NET
3 6 (11.54%) .NET Framework
3 6 (11.54%) ASP.NET
3 6 (11.54%) REST
3 6 (11.54%) SOAP
4 1 (1.92%) HTML5
4 1 (1.92%) jQuery
4 1 (1.92%) Node.js
4 1 (1.92%) SAP Fiori
4 1 (1.92%) SAPUI5
4 1 (1.92%) XML
Miscellaneous
1 14 (26.92%) Computer Science
2 13 (25.00%) CMDB
2 13 (25.00%) Data Centre
3 9 (17.31%) Algorithms
4 8 (15.38%) Analytical Skills
5 6 (11.54%) Public Cloud
6 4 (7.69%) CCTV
7 2 (3.85%) User Experience
8 1 (1.92%) Enterprise Software
8 1 (1.92%) EPoS
8 1 (1.92%) Mobile App
8 1 (1.92%) Virtual Team
Operating Systems
1 7 (13.46%) Linux
2 1 (1.92%) Unix
Processes & Methodologies
1 28 (53.85%) CRM
2 19 (36.54%) Presales
3 17 (32.69%) ITIL
4 16 (30.77%) Service Delivery
5 15 (28.85%) Service Management
6 14 (26.92%) Business Development
6 14 (26.92%) Continuous Improvement
6 14 (26.92%) IT Governance
6 14 (26.92%) ITIL V3
6 14 (26.92%) PRINCE2
6 14 (26.92%) Project Management
7 13 (25.00%) Capacity Planning
7 13 (25.00%) Gantt Chart
7 13 (25.00%) IT Strategy
7 13 (25.00%) Line Management
7 13 (25.00%) Requirements Analysis
7 13 (25.00%) Software Engineering
7 13 (25.00%) Technical Architecture
7 13 (25.00%) TOGAF
7 13 (25.00%) Zachman Framework
Programming Languages
1 22 (42.31%) SQL
2 8 (15.38%) C#
2 8 (15.38%) JavaScript
3 6 (11.54%) PowerShell
4 2 (3.85%) Java
5 1 (1.92%) PHP
5 1 (1.92%) Python
Qualifications
1 14 (26.92%) Computer Science Degree
1 14 (26.92%) Degree
2 13 (25.00%) ISEB
2 13 (25.00%) PMI Certification
2 13 (25.00%) PMP
3 1 (1.92%) CISM
3 1 (1.92%) CISSP
3 1 (1.92%) CSQA
3 1 (1.92%) ISO 27001 Lead Auditor
3 1 (1.92%) ISTQB
3 1 (1.92%) ISTQB Foundation Certification
3 1 (1.92%) ITIL Certification
3 1 (1.92%) Master's Degree
3 1 (1.92%) Security Cleared
Quality Assurance & Compliance
1 1 (1.92%) ISO/IEC 20000
1 1 (1.92%) ISO/IEC 27001
1 1 (1.92%) QA
System Software
1 13 (25.00%) Virtual Machines
1 13 (25.00%) VMware Infrastructure
2 7 (13.46%) Docker
Systems Management
1 13 (25.00%) SCVMM
2 6 (11.54%) Opscode Chef
2 6 (11.54%) Puppet
Vendors
1 16 (30.77%) CheckPoint
1 16 (30.77%) Cisco
1 16 (30.77%) Juniper
2 13 (25.00%) BMC
2 13 (25.00%) Citrix
2 13 (25.00%) EMC
2 13 (25.00%) HP
2 13 (25.00%) IBM
2 13 (25.00%) NetApp
2 13 (25.00%) Oracle
2 13 (25.00%) VMware
3 8 (15.38%) Microsoft
4 1 (1.92%) Computacenter
4 1 (1.92%) NEC
4 1 (1.92%) SAP
Birmingham, West Midlands (County)
Harvey Nash plc
Posted: 3 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 4 days ago
Birmingham, West Midlands (County)
Computacenter
Salary: Benefits+Car
Posted: 4 days ago