Period
to 14 November 2018

The median contractor rate for an IT Support was £134 per day in advertised job vacancies in the West Midlands during the 6 months to 14 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
England > West Midlands
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 166 138 172
Rank change year-on-year -28 +34 -13
Contract jobs requiring an IT Support 40 39 37
As % of all contract IT jobs advertised in the West Midlands 0.78% 0.81% 0.60%
As % of the Job Titles category 0.82% 0.86% 0.63%
Number of daily rates quoted 18 22 17
West Midlands median daily rate £134 £133 £135
Median daily rate % change year-on-year +0.94% -1.85% -38.64%
10th Percentile £99 £104 £101
90th Percentile £197 £333 £365
England median daily rate £160 £160 £160
Number of hourly rates quoted 19 4 14
West Midlands median hourly rate £15.00 £14.00 £12.50
Median hourly rate % change year-on-year +7.14% +12.00% +4.17%
10th Percentile £9.96 £12.66 £9.48
90th Percentile £23.45 £15.63 £18.53
England median hourly rate £15.16 £15.00 £14.00
% change year-on-year +1.07% +7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4,882 4,550 5,880
% of contract IT jobs with a recognized job title 94.96% 94.65% 95.08%
Number of daily rates quoted 3,004 2,866 3,507
West Midlands median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £235 £213 £235
90th Percentile £575 £545 £547
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 213 194 234
West Midlands median hourly rate £15.85 £16.00 £15.00
Median hourly rate % change year-on-year -0.94% +6.67% -9.64%
10th Percentile £10.90 £10.50 £10.00
90th Percentile £37.50 £43.75 £38.75
England median hourly rate £18.50 £18.70 £18.06
% change year-on-year -1.04% +3.52% +1.46%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in the West Midlands.

Contractor daily rate trend for IT Support in the West Midlands

IT Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 14 November 2018.

Contractor daily rate histogram for IT Support in the West Midlands

IT Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in the West Midlands.

Contractor hourly rate trend for IT Support in the West Midlands

IT Support
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 14 November 2018.

Contractor hourly rate histogram for IT Support in the West Midlands

IT Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 14 £125 -64.29% 12
Coventry -11 6 £156 +35.87% 6
Warwickshire +7 5 £128 +10.87% 7
Wolverhampton +1 5 - - 3
Dudley - 3 - - 1
West Bromwich - 2 £140 - 2
Shropshire -49 1 £125 - 3
Worcestershire - 1 - - 5
Walsall - 1 £110 - 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 14 November 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring IT Support in the job title.

1 25 (62.50%) Windows
2 21 (52.50%) Microsoft
3 16 (40.00%) Active Directory
4 14 (35.00%) Microsoft Office
4 14 (35.00%) ITIL
5 9 (22.50%) Windows 7
6 6 (15.00%) Change Management
7 5 (12.50%) Office 365
7 5 (12.50%) VMware
7 5 (12.50%) SLA
8 4 (10.00%) Thin Client
8 4 (10.00%) Remedy
8 4 (10.00%) Data Security
8 4 (10.00%) Management Information System
8 4 (10.00%) MS Exchange
8 4 (10.00%) Continuous Improvement
8 4 (10.00%) Windows Server
8 4 (10.00%) Retail
8 4 (10.00%) Fat Client
8 4 (10.00%) VMware Infrastructure
9 3 (7.50%) Windows 10
9 3 (7.50%) Windows 8
9 3 (7.50%) Windows Server 2008
9 3 (7.50%) DHCP
9 3 (7.50%) TCP/IP
9 3 (7.50%) DNS
9 3 (7.50%) Citrix
9 3 (7.50%) SQL
9 3 (7.50%) Unix
9 3 (7.50%) ITSM

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) MS Exchange
2 2 (5.00%) Apache
2 2 (5.00%) WebSphere
3 1 (2.50%) Blackberry Enterprise Server
3 1 (2.50%) SharePoint
3 1 (2.50%) WordPress
Applications
1 14 (35.00%) Microsoft Office
2 2 (5.00%) Microsoft Excel
2 2 (5.00%) Microsoft PowerPoint
2 2 (5.00%) Microsoft Project
2 2 (5.00%) MS Visio
Business Applications
1 2 (5.00%) ENOVIA
1 2 (5.00%) Remedy ITSM
Cloud Services
1 5 (12.50%) Office 365
2 1 (2.50%) Microsoft Azure
2 1 (2.50%) SaaS
Communications & Networking
1 3 (7.50%) DHCP
1 3 (7.50%) DNS
1 3 (7.50%) Intranet
1 3 (7.50%) TCP/IP
2 2 (5.00%) SAN
3 1 (2.50%) Internet
3 1 (2.50%) LAN
3 1 (2.50%) SMS
3 1 (2.50%) WAN
Database & Business Intelligence
1 1 (2.50%) Crystal Reports
1 1 (2.50%) Data Warehouse
General
1 4 (10.00%) Retail
2 2 (5.00%) Automotive
3 1 (2.50%) Finance
Libraries, Frameworks & Software Standards
1 2 (5.00%) Middleware
2 1 (2.50%) CSS
2 1 (2.50%) HTML
Miscellaneous
1 4 (10.00%) Fat Client
1 4 (10.00%) Management Information System
1 4 (10.00%) Thin Client
2 2 (5.00%) CMDB
2 2 (5.00%) Data Centre
2 2 (5.00%) NHS
3 1 (2.50%) Analytical Skills
3 1 (2.50%) Blackberry
3 1 (2.50%) Driving Licence
3 1 (2.50%) EPoS
3 1 (2.50%) Self-Motivation
3 1 (2.50%) Smartphone
Operating Systems
1 25 (62.50%) Windows
2 9 (22.50%) Windows 7
3 4 (10.00%) Windows Server
4 3 (7.50%) Unix
4 3 (7.50%) Windows 10
4 3 (7.50%) Windows 8
4 3 (7.50%) Windows Server 2008
5 2 (5.00%) Apple iOS
5 2 (5.00%) Linux
5 2 (5.00%) SUSE Linux Enterprise Server
5 2 (5.00%) Windows Server 2012
5 2 (5.00%) Windows XP
6 1 (2.50%) Android
Processes & Methodologies
1 14 (35.00%) ITIL
2 6 (15.00%) Change Management
3 4 (10.00%) Continuous Improvement
3 4 (10.00%) Data Security
4 3 (7.50%) ITSM
5 2 (5.00%) Collaborative Working
5 2 (5.00%) Configuration Management
5 2 (5.00%) Mathematics
5 2 (5.00%) PLM
5 2 (5.00%) Problem Management
5 2 (5.00%) Problem-Solving
5 2 (5.00%) Project Management
5 2 (5.00%) Root Cause Analysis
5 2 (5.00%) Service Management
5 2 (5.00%) Validation
6 1 (2.50%) Asset Management
6 1 (2.50%) Break/Fix
6 1 (2.50%) Contract Negotiation
6 1 (2.50%) Incident Management
6 1 (2.50%) Workshop Facilitation
Programming Languages
1 3 (7.50%) SQL
2 1 (2.50%) JavaScript
Qualifications
1 2 (5.00%) DBS Check
1 2 (5.00%) ITIL Foundation Certificate
1 2 (5.00%) MCP
1 2 (5.00%) MCTS
1 2 (5.00%) Microsoft Certification
2 1 (2.50%) A+ Certification
2 1 (2.50%) Degree
2 1 (2.50%) ITIL Certification
2 1 (2.50%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (12.50%) SLA
2 1 (2.50%) GDPR
2 1 (2.50%) PMO
System Software
1 16 (40.00%) Active Directory
2 4 (10.00%) VMware Infrastructure
3 2 (5.00%) Hyper-V
3 2 (5.00%) NFS
Systems Management
1 1 (2.50%) SCCM
Vendors
1 21 (52.50%) Microsoft
2 5 (12.50%) VMware
3 4 (10.00%) Remedy
4 3 (7.50%) Citrix
5 2 (5.00%) BMC
5 2 (5.00%) Oracle
6 1 (2.50%) Apple