Period
to 23 November 2017

The median contractor rate for an IT Support was £130 per day in advertised job vacancies in the West Midlands during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 136 176 154
Rank change year-on-year +40 -22 -12
Contract jobs requiring an IT Support 42 36 22
As % of all contract IT jobs advertised in the West Midlands 0.87% 0.58% 0.45%
As % of the Job Titles category 0.92% 0.61% 0.47%
Number of daily rates quoted 23 17 10
West Midlands median daily rate £130 £135 £220
Median daily rate % change year-on-year -3.70% -38.64% +41.94%
10th Percentile £104 £101 £150
90th Percentile £315 £365 £318
England median daily rate £160 £160 £170
% change year-on-year - -5.88% +3.03%
Number of hourly rates quoted 4 14 9
West Midlands median hourly rate £14.00 £12.50 £12.00
Median hourly rate % change year-on-year +12.00% +4.17% -20.00%
10th Percentile £12.66 £9.48 £10.16
90th Percentile £15.63 £18.53 £17.00
England median hourly rate £14.75 £14.00 £13.50
% change year-on-year +5.36% +3.70% -2.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4578 5879 4678
% of contract IT jobs with a recognized job title 94.55% 95.05% 94.70%
Number of daily rates quoted 2896 3531 2675
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £238 £213
90th Percentile £543 £545 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 203 239 273
West Midlands median hourly rate £17.25 £15.43 £17.00
Median hourly rate % change year-on-year +11.83% -9.26% +5.07%
10th Percentile £10.50 £10.00 £10.50
90th Percentile £43.75 £39.50 £38.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in the West Midlands.

Contractor daily rate trend for IT Support in the West Midlands

IT Support
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 23 November 2017.

Contractor daily rate histogram for IT Support in the West Midlands

IT Support
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in the West Midlands.

Contractor hourly rate trend for IT Support in the West Midlands

IT Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +29 13 £115 -64.62% 3
Warwickshire +2 9 £115 - 3
Birmingham +1 8 £350 +204.35% 6
Shropshire - 5 - - 2
Herefordshire +4 3 £150 -53.85%
Staffordshire +13 1 - - 3
Solihull +8 1 - - 2
Wolverhampton - 1 £113 -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 23 November 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring IT Support in the job title.

1 31 (73.81%) Windows
2 12 (28.57%) Active Directory
3 11 (26.19%) SLA
3 11 (26.19%) Microsoft
3 11 (26.19%) ITIL
4 10 (23.81%) MS Exchange
4 10 (23.81%) Windows 7
5 9 (21.43%) Microsoft Office
6 8 (19.05%) MCP
6 8 (19.05%) Ticket Management
7 7 (16.67%) VMware
8 6 (14.29%) Windows 10
8 6 (14.29%) Office 365
9 5 (11.90%) Windows Server 2012
9 5 (11.90%) Knowledge Management
9 5 (11.90%) Line Management
9 5 (11.90%) Data Centre
9 5 (11.90%) Windows Server
9 5 (11.90%) VPN
10 4 (9.52%) Dell
10 4 (9.52%) Citrix
10 4 (9.52%) Microsoft Certification
10 4 (9.52%) SAN
10 4 (9.52%) Service Management
10 4 (9.52%) ITSM
10 4 (9.52%) Wireless
10 4 (9.52%) Android
10 4 (9.52%) Windows Server 2008
10 4 (9.52%) Mobile Device Management
10 4 (9.52%) Exchange Server 2013

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.81%) MS Exchange
2 4 (9.52%) Exchange Server 2013
3 3 (7.14%) SharePoint
4 1 (2.38%) Skype for Business
Applications
1 9 (21.43%) Microsoft Office
2 1 (2.38%) Microsoft Excel
Business Applications
1 2 (4.76%) Remedy ITSM
Cloud Services
1 6 (14.29%) Office 365
2 2 (4.76%) Microsoft Azure
3 1 (2.38%) Cloud Computing
Communications & Networking
1 5 (11.90%) VPN
2 4 (9.52%) SAN
2 4 (9.52%) Wireless
3 3 (7.14%) LAN
3 3 (7.14%) TCP/IP
3 3 (7.14%) WAN
4 2 (4.76%) DHCP
5 1 (2.38%) DNS
5 1 (2.38%) Intranet
5 1 (2.38%) Kerberos
5 1 (2.38%) MPLS
5 1 (2.38%) Skype
5 1 (2.38%) VLAN
5 1 (2.38%) VoIP
Database & Business Intelligence
1 2 (4.76%) SQL Server
2 1 (2.38%) MS Access
General
1 1 (2.38%) Advertising
1 1 (2.38%) Telecoms
Miscellaneous
1 5 (11.90%) Data Centre
2 2 (4.76%) Fat Client
2 2 (4.76%) Thin Client
3 1 (2.38%) Analytical Mindset
3 1 (2.38%) Analytical Skills
3 1 (2.38%) Driving Licence
3 1 (2.38%) Social Network
Operating Systems
1 31 (73.81%) Windows
2 10 (23.81%) Windows 7
3 6 (14.29%) Windows 10
4 5 (11.90%) Windows Server
4 5 (11.90%) Windows Server 2012
5 4 (9.52%) Android
5 4 (9.52%) Apple iOS
5 4 (9.52%) Windows Server 2008
6 2 (4.76%) Linux
6 2 (4.76%) Windows 8
Processes & Methodologies
1 11 (26.19%) ITIL
2 8 (19.05%) Ticket Management
3 5 (11.90%) Knowledge Management
3 5 (11.90%) Line Management
4 4 (9.52%) Change Control
4 4 (9.52%) ITSM
4 4 (9.52%) Mobile Device Management
4 4 (9.52%) Service Management
5 3 (7.14%) Coaching
5 3 (7.14%) Service Delivery
6 2 (4.76%) Agile Software Development
6 2 (4.76%) Disaster Recovery
6 2 (4.76%) Document Management
6 2 (4.76%) Identity Management
6 2 (4.76%) PRINCE2
7 1 (2.38%) Business Continuity
7 1 (2.38%) Mathematics
7 1 (2.38%) Migration
7 1 (2.38%) Programme Management
7 1 (2.38%) Project Management
Programming Languages
1 2 (4.76%) SQL
2 1 (2.38%) C
Qualifications
1 8 (19.05%) MCP
2 4 (9.52%) Microsoft Certification
3 3 (7.14%) MCSE
4 2 (4.76%) A+ Certification
4 2 (4.76%) DBS Check
4 2 (4.76%) ITIL Certification
4 2 (4.76%) Security Cleared
5 1 (2.38%) ECDL
5 1 (2.38%) HNC
5 1 (2.38%) HND
5 1 (2.38%) MCITP
5 1 (2.38%) PgMP
Quality Assurance & Compliance
1 11 (26.19%) SLA
2 1 (2.38%) Data Quality
System Software
1 12 (28.57%) Active Directory
2 3 (7.14%) VMware Infrastructure
3 1 (2.38%) vSphere
Systems Management
1 1 (2.38%) McAfee ePO
Vendors
1 11 (26.19%) Microsoft
2 7 (16.67%) VMware
3 4 (9.52%) Citrix
3 4 (9.52%) Dell
4 3 (7.14%) McAfee
5 2 (4.76%) BMC
5 2 (4.76%) Google
5 2 (4.76%) Remedy