The median annual salary for a IT Support was £24,500 in advertised job vacancies in the West Midlands during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
IT Support
England / West Midlands
Rank 154 164 128
Rank change year-on-year +10 -36  
Permanent jobs requiring an IT Support 56 77 86
As % of all permanent IT jobs advertised in the West Midlands 1.21% 1.27% 1.71%
As % of the Job Titles category 1.24% 1.31% 1.77%
Number of salaries quoted 52 65 75
Median salary £24,500 £23,500 £25,000
Median salary % change year-on-year +4.25% -6.00%  
90% offered a salary of more than £20,050 £20,000 £20,000
10% offered a salary of more than £28,500 £33,400 £35,500
UK excluding London median salary £25,000 £25,000 £25,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4501 5856 4848
As % of all permanent IT job vacancies advertised in the West Midlands 96.88% 96.35% 96.61%
Number of salaries quoted 3711 4766 4137
Median salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56%  
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

IT Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured IT Support in the job title.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 3 months to 23 March 2017.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 14 £23,250 -10.57% 5
Staffordshire +13 13 £26,000 +10.63% 2
Worcestershire -10 7 £22,500 -18.18% 1
Coventry +14 6 £22,500 -30.76% 4
Shropshire 0 4 £23,500 +23.68%
Solihull -13 4 £25,750 +22.61%
Warwickshire +27 3 £26,000 +10.63% 2
Brierley Hill - 2 £27,250 - 1
Dudley - 1 £21,000 -
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 March 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 119 (83.22%) Windows
2 75 (52.45%) Active Directory
3 74 (51.75%) Microsoft
4 51 (35.66%) Windows Server
5 49 (34.27%) Windows 7
6 48 (33.57%) MS Exchange
7 43 (30.07%) MS Office
8 41 (28.67%) MS Excel
9 39 (27.27%) VMware
9 39 (27.27%) Windows Server 2008
10 33 (23.08%) Windows Server 2012
11 30 (20.98%) Windows 10
12 25 (17.48%) ITIL
13 24 (16.78%) Citrix
13 24 (16.78%) Windows 8
14 23 (16.08%) Exchange Server 2010
15 22 (15.38%) SQL
16 20 (13.99%) Degree
17 18 (12.59%) VMware Infrastructure
17 18 (12.59%) Hyper-V
17 18 (12.59%) LAN
17 18 (12.59%) Office 365
18 17 (11.89%) DNS
19 16 (11.19%) Firewall
19 16 (11.19%) Exchange Server 2013
20 13 (9.09%) ITIL Certification
20 13 (9.09%) TCP/IP
21 12 (8.39%) WAN
21 12 (8.39%) DHCP
21 12 (8.39%) Windows XP

IT Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (33.57%) MS Exchange
2 23 (16.08%) Exchange Server 2010
3 16 (11.19%) Exchange Server 2013
4 9 (6.29%) SharePoint
5 8 (5.59%) Exchange Server 2007
6 4 (2.80%) IIS
7 3 (2.10%) Exchange Server 2003
8 1 (0.70%) Apache
8 1 (0.70%) IBM Notes
Applications
1 43 (30.07%) MS Office
2 41 (28.67%) MS Excel
3 3 (2.10%) MS PowerPoint
4 2 (1.40%) MS Project
4 2 (1.40%) MS Visio
Business Applications
1 2 (1.40%) SAP Business One
2 1 (0.70%) Dynamics AX
2 1 (0.70%) Infor LN
2 1 (0.70%) MFGPRO
2 1 (0.70%) NetSuite
Cloud Services
1 18 (12.59%) Office 365
2 4 (2.80%) Microsoft Azure
3 2 (1.40%) Amazon AWS
4 1 (0.70%) G Suite
4 1 (0.70%) IaaS
4 1 (0.70%) SaaS
Communications & Networking
1 18 (12.59%) LAN
2 17 (11.89%) DNS
3 16 (11.19%) Firewall
4 13 (9.09%) TCP/IP
5 12 (8.39%) DHCP
5 12 (8.39%) WAN
6 6 (4.20%) SAN
6 6 (4.20%) Wireless
7 3 (2.10%) Cisco IOS
7 3 (2.10%) Internet
7 3 (2.10%) Remote Desktop
8 2 (1.40%) 3G
8 2 (1.40%) NAS
8 2 (1.40%) VLAN
8 2 (1.40%) VoIP
8 2 (1.40%) VPN
8 2 (1.40%) Wi-Fi
9 1 (0.70%) DDNS
9 1 (0.70%) FTP
9 1 (0.70%) MPLS
Database & Business Intelligence
1 8 (5.59%) SQL Server
2 2 (1.40%) MongoDB
2 2 (1.40%) MS Access
2 2 (1.40%) Oracle Database
3 1 (0.70%) Crystal Reports
3 1 (0.70%) MySQL
3 1 (0.70%) SQL Server 2008
3 1 (0.70%) SQL Server Reporting Services
Development Applications
1 2 (1.40%) Jenkins
2 1 (0.70%) SQL Server Management Studio (SSMS)
General
1 9 (6.29%) Manufacturing
2 6 (4.20%) Law
3 4 (2.80%) Legal
3 4 (2.80%) Retail
4 2 (1.40%) Advertising
4 2 (1.40%) Finance
4 2 (1.40%) Marketing
5 1 (0.70%) Aerospace
5 1 (0.70%) Automotive
5 1 (0.70%) Billing
5 1 (0.70%) French Language
5 1 (0.70%) Games
5 1 (0.70%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (3.50%) .NET
2 4 (2.80%) Web Services
3 3 (2.10%) HTML
4 2 (1.40%) ASP.NET
4 2 (1.40%) CGI
5 1 (0.70%) CSS
Miscellaneous
1 7 (4.90%) Analytical Skills
1 7 (4.90%) Enterprise Storage
2 6 (4.20%) Driving Licence
3 4 (2.80%) Fat Client
3 4 (2.80%) Thin Client
4 3 (2.10%) Client/Server
4 3 (2.10%) Computer Science
4 3 (2.10%) Handset
4 3 (2.10%) iPad
4 3 (2.10%) Management Information System
5 2 (1.40%) Blackberry
5 2 (1.40%) Data Centre
5 2 (1.40%) Mobile Computing
5 2 (1.40%) Video Conferencing
6 1 (0.70%) Clustering
6 1 (0.70%) FMCG
6 1 (0.70%) iPhone
6 1 (0.70%) Smartphone
Operating Systems
1 119 (83.22%) Windows
2 51 (35.66%) Windows Server
3 49 (34.27%) Windows 7
4 39 (27.27%) Windows Server 2008
5 33 (23.08%) Windows Server 2012
6 30 (20.98%) Windows 10
7 24 (16.78%) Windows 8
8 12 (8.39%) Windows XP
9 10 (6.99%) Windows Server 2003
10 6 (4.20%) Linux
11 4 (2.80%) Android
11 4 (2.80%) Apple iOS
12 3 (2.10%) Windows Vista
13 1 (0.70%) Mac OS X
13 1 (0.70%) Windows 2000
13 1 (0.70%) Windows Mobile
Processes & Methodologies
1 25 (17.48%) ITIL
2 6 (4.20%) Line Management
2 6 (4.20%) Project Management
3 5 (3.50%) ERP
3 5 (3.50%) Service Management
4 3 (2.10%) Agile Software Development
4 3 (2.10%) Document Management
4 3 (2.10%) Problem Management
4 3 (2.10%) Root Cause Analysis
4 3 (2.10%) Software Engineering
5 2 (1.40%) Cybersecurity
5 2 (1.40%) Data Management
5 2 (1.40%) DevOps
5 2 (1.40%) Escalation Management
5 2 (1.40%) High Availability
5 2 (1.40%) IT Strategy
5 2 (1.40%) Mobile Device Management
5 2 (1.40%) Operational Acceptance Testing
5 2 (1.40%) Software Distribution
5 2 (1.40%) SQL Optimisation
Programming Languages
1 22 (15.38%) SQL
2 4 (2.80%) C#
2 4 (2.80%) Java
2 4 (2.80%) PHP
2 4 (2.80%) VB
3 3 (2.10%) PowerShell
3 3 (2.10%) VBA
4 2 (1.40%) Bash Shell
4 2 (1.40%) C++
4 2 (1.40%) Jython
4 2 (1.40%) Python
5 1 (0.70%) C
5 1 (0.70%) JavaScript
5 1 (0.70%) T-SQL
5 1 (0.70%) VB.NET
Qualifications
1 20 (13.99%) Degree
2 13 (9.09%) ITIL Certification
3 8 (5.59%) Microsoft Certification
4 5 (3.50%) MCSE
5 3 (2.10%) Cisco Certification
5 3 (2.10%) Security Cleared
6 2 (1.40%) CCNA
7 1 (0.70%) Citrix Certification
7 1 (0.70%) DBS Check
7 1 (0.70%) DV Cleared
7 1 (0.70%) GNVQ
7 1 (0.70%) HND
7 1 (0.70%) MCITP
7 1 (0.70%) MCSA
7 1 (0.70%) SC Cleared
7 1 (0.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (6.29%) SLA
2 3 (2.10%) BS25999
2 3 (2.10%) ISO/IEC 27001
3 1 (0.70%) PCI DSS
System Software
1 75 (52.45%) Active Directory
2 18 (12.59%) Hyper-V
2 18 (12.59%) VMware Infrastructure
3 5 (3.50%) XenApp
3 5 (3.50%) XenDesktop
4 2 (1.40%) Terminal Services
4 2 (1.40%) VMware ESXi
4 2 (1.40%) vSphere
5 1 (0.70%) VMware ESX
Systems Management
1 2 (1.40%) Backup Exec
1 2 (1.40%) SCCM
2 1 (0.70%) Cisco CUCM
2 1 (0.70%) McAfee ePO
2 1 (0.70%) Microsoft Data Protection Manager
2 1 (0.70%) Norton AntiVirus
2 1 (0.70%) WSUS
Vendors
1 74 (51.75%) Microsoft
2 39 (27.27%) VMware
3 24 (16.78%) Citrix
4 10 (6.99%) Cisco
5 8 (5.59%) NetApp
6 7 (4.90%) Dell
6 7 (4.90%) EqualLogic
6 7 (4.90%) Oracle
7 5 (3.50%) Apple
8 4 (2.80%) Intel
8 4 (2.80%) SAP
9 2 (1.40%) Adobe
9 2 (1.40%) Barracuda Networks
9 2 (1.40%) Intel Security
9 2 (1.40%) Symantec
10 1 (0.70%) Google
10 1 (0.70%) Infor
10 1 (0.70%) JD Edwards
10 1 (0.70%) QAD
10 1 (0.70%) SolarWinds
Birmingham, West Midlands (County)
Itecco
Salary: £23000 - £28000 per annum + Bonus + MORE
Posted: 20 hours ago
Smethwick, West Midlands (County)
Pimlico Banks Recruitment
Salary: £very competitive
Posted: Yesterday
Burton-On-Trent, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Robert Walters
Salary: £28000 - £32000 per annum + 15% Bonus
Posted: 5 days ago
Coventry, West Midlands (County)
Douglas-Scott
Salary: £16000 - £19000 per annum + Good Package
Posted: 2 days ago
Hereford
Computer Futures
Salary: £35000 - £45000 per annum + competitive
Posted: 7 days ago
Brierley Hill
Hays Specialist Recruitment Ltd
Salary: £28000.00 per annum
Posted: 17 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 13 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 13 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 13 hours ago
Bromsgrove, Worcestershire
County Infrastructure Service Ltd
Salary: From £15,000 to £18,000 per annum dependant on experience
Posted: 23 days ago
Birmingham, West Midlands (County)
The Rank Group plc
Salary: Company Car
Posted: 19 days ago
Stoke-on-trent, Staffordshire
The SmartList
Posted: 22 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago