Period
to 24 September 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > West Midlands
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 150 162 129
Rank change year-on-year +12 -33 +37
Permanent jobs requiring an IT Support 166 179 263
As % of all permanent IT jobs advertised in the West Midlands 1.90% 1.82% 2.22%
As % of the Job Titles category 1.98% 1.89% 2.30%
Number of salaries quoted 161 167 238
West Midlands median annual salary £26,000 £24,000 £24,000
Median salary % change year-on-year +8.33% - -4.00%
10th Percentile £18,500 £19,000 £19,000
90th Percentile £35,000 £35,750 £36,000
England median annual salary £27,500 £27,000 £27,500
% change year-on-year +1.85% -1.82% +5.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,400 9,493 11,414
% of permanent IT jobs with a recognized job title 96.36% 96.57% 96.16%
Number of salaries quoted 6,536 7,938 9,014
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £23,891 £24,500 £23,250
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 24 September 2018.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 44 £25,469 -17.84% 7
Staffordshire -8 20 £24,500 +8.89% 7
Worcestershire -1 17 £25,500 +8.51% 6
Warwickshire +23 15 £29,000 +26.09% 5
Dudley - 14 £26,000 - 3
Coventry +6 13 £40,000 +50.94% 8
Shropshire +23 11 £27,500 +3.77% 4
Sutton Coldfield - 9 £19,500 - 2
Wolverhampton +4 6 £25,250 +12.22% 2
Solihull -8 5 £19,000 -15.56% 1
Wednesbury +4 4 £32,000 +60.00%
Walsall - 2 £23,000 - 2
Herefordshire +13 1 - - 2
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 24 September 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 114 (68.67%) Windows
2 71 (42.77%) Active Directory
3 59 (35.54%) Microsoft
4 48 (28.92%) Windows Server
5 46 (27.71%) Windows 7
6 41 (24.70%) VMware
7 40 (24.10%) Microsoft Office
8 39 (23.49%) Office 365
9 31 (18.67%) Windows Server 2012
9 31 (18.67%) Windows 10
10 29 (17.47%) Cisco
11 28 (16.87%) Firewall
11 28 (16.87%) ITIL
11 28 (16.87%) LAN
12 26 (15.66%) WAN
12 26 (15.66%) TCP/IP
12 26 (15.66%) Linux
12 26 (15.66%) VMware Infrastructure
13 25 (15.06%) Finance
14 24 (14.46%) MS Exchange
15 23 (13.86%) Microsoft Certification
15 23 (13.86%) SQL
16 20 (12.05%) Incident Management
16 20 (12.05%) Manufacturing
17 19 (11.45%) MCSE
17 19 (11.45%) Citrix
18 18 (10.84%) Hyper-V
19 17 (10.24%) ITSM
20 16 (9.64%) DHCP
20 16 (9.64%) MCSA

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.46%) MS Exchange
2 9 (5.42%) SharePoint
3 6 (3.61%) Exchange Server 2003
4 4 (2.41%) Exchange Server 2013
5 3 (1.81%) Exchange Server 2010
6 2 (1.20%) Exchange Server 2007
6 2 (1.20%) Umbraco
7 1 (0.60%) CMS
Applications
1 40 (24.10%) Microsoft Office
2 7 (4.22%) Microsoft Excel
3 5 (3.01%) Microsoft PowerPoint
Business Applications
1 2 (1.20%) Dynamics AX
1 2 (1.20%) Dynamics CRM
1 2 (1.20%) Remedy ITSM
2 1 (0.60%) Dynamics NAV
Cloud Services
1 39 (23.49%) Office 365
2 5 (3.01%) Microsoft Azure
3 4 (2.41%) Amazon AWS
4 2 (1.20%) Mimecast
5 1 (0.60%) Azure Active Directory
5 1 (0.60%) Dropbox
5 1 (0.60%) Dynamics 365
Communications & Networking
1 28 (16.87%) Firewall
1 28 (16.87%) LAN
2 26 (15.66%) TCP/IP
2 26 (15.66%) WAN
3 16 (9.64%) DHCP
4 14 (8.43%) VPN
5 12 (7.23%) DNS
6 9 (5.42%) VoIP
7 5 (3.01%) Internet
8 4 (2.41%) VLAN
8 4 (2.41%) WebEx
8 4 (2.41%) Wireless
9 3 (1.81%) Skype
9 3 (1.81%) Wi-Fi
10 2 (1.20%) SAN
11 1 (0.60%) ADSL
11 1 (0.60%) Cisco IOS
11 1 (0.60%) Intranet
11 1 (0.60%) ISDN
11 1 (0.60%) Network Security
Database & Business Intelligence
1 12 (7.23%) SQL Server
2 4 (2.41%) Crystal Reports
3 2 (1.20%) Data Warehouse
3 2 (1.20%) NoSQL
3 2 (1.20%) Relational Database
4 1 (0.60%) MySQL
4 1 (0.60%) SQL Server Reporting Services
Development Applications
1 2 (1.20%) Visual Studio
General
1 25 (15.06%) Finance
2 20 (12.05%) Manufacturing
3 11 (6.63%) Retail
4 9 (5.42%) Telecoms
5 4 (2.41%) Banking
6 3 (1.81%) Automotive
6 3 (1.81%) Billing
6 3 (1.81%) Legal
7 2 (1.20%) Back Office
8 1 (0.60%) Law
8 1 (0.60%) Marketing
8 1 (0.60%) Multimedia
8 1 (0.60%) Publishing
Libraries, Frameworks & Software Standards
1 4 (2.41%) CSS
1 4 (2.41%) HTML
2 2 (1.20%) RabbitMQ
2 2 (1.20%) Web Services
2 2 (1.20%) XML
3 1 (0.60%) .NET
3 1 (0.60%) COM
3 1 (0.60%) EDI
3 1 (0.60%) Software Packaging
3 1 (0.60%) WSH
Miscellaneous
1 8 (4.82%) Data Centre
1 8 (4.82%) Driving Licence
2 4 (2.41%) Management Information System
2 4 (2.41%) Self-Motivation
3 3 (1.81%) Analytical Skills
3 3 (1.81%) EPoS
3 3 (1.81%) iPad
4 2 (1.20%) AS400
4 2 (1.20%) Client/Server
4 2 (1.20%) Computer Science
4 2 (1.20%) Fintech
4 2 (1.20%) iPhone
4 2 (1.20%) iSeries
4 2 (1.20%) NHS
5 1 (0.60%) Clustering
5 1 (0.60%) Fat Client
5 1 (0.60%) Handset
5 1 (0.60%) Smartphone
5 1 (0.60%) Tandem
5 1 (0.60%) Thin Client
Operating Systems
1 114 (68.67%) Windows
2 48 (28.92%) Windows Server
3 46 (27.71%) Windows 7
4 31 (18.67%) Windows 10
4 31 (18.67%) Windows Server 2012
5 26 (15.66%) Linux
6 14 (8.43%) Red Hat Enterprise Linux
7 13 (7.83%) Windows Server 2003
8 11 (6.63%) Windows 8
8 11 (6.63%) Windows Server 2008
9 7 (4.22%) Android
10 6 (3.61%) Windows XP
11 5 (3.01%) Apple iOS
12 3 (1.81%) Mac OS X
13 1 (0.60%) Unix
13 1 (0.60%) Windows Phone
13 1 (0.60%) Windows Phone 7
Processes & Methodologies
1 28 (16.87%) ITIL
2 20 (12.05%) Incident Management
3 17 (10.24%) ITSM
4 15 (9.04%) Problem-Solving
5 12 (7.23%) Break/Fix
5 12 (7.23%) Project Management
6 11 (6.63%) Service Management
7 9 (5.42%) Service Delivery
8 8 (4.82%) ERP
8 8 (4.82%) Mentoring
8 8 (4.82%) Problem Management
9 6 (3.61%) Change Management
9 6 (3.61%) Coaching
9 6 (3.61%) CRM
9 6 (3.61%) Infrastructure Engineering
9 6 (3.61%) Line Management
10 5 (3.01%) IT Strategy
11 4 (2.41%) Performance Metrics
11 4 (2.41%) Service Desk Management
11 4 (2.41%) Time Management
Programming Languages
1 23 (13.86%) SQL
2 7 (4.22%) PowerShell
3 5 (3.01%) VB
4 4 (2.41%) JavaScript
5 3 (1.81%) FoxPro (VFP)
5 3 (1.81%) Perl
5 3 (1.81%) PHP
5 3 (1.81%) VBScript
6 2 (1.20%) C
7 1 (0.60%) C#
7 1 (0.60%) VBA
Qualifications
1 23 (13.86%) Microsoft Certification
2 19 (11.45%) MCSE
3 16 (9.64%) MCP
3 16 (9.64%) MCSA
4 15 (9.04%) Degree
5 5 (3.01%) ITIL Certification
6 3 (1.81%) CCNA
6 3 (1.81%) Cisco Certification
7 2 (1.20%) A+ Certification
7 2 (1.20%) AAT
7 2 (1.20%) ACCA
7 2 (1.20%) CCDA
7 2 (1.20%) CIMA
7 2 (1.20%) DBS Check
8 1 (0.60%) Computer Science Degree
8 1 (0.60%) MCITP
8 1 (0.60%) Network+ Certification
8 1 (0.60%) SCSE
Quality Assurance & Compliance
1 15 (9.04%) SLA
2 1 (0.60%) Cyber Essentials
2 1 (0.60%) ISO/IEC 20000
System Software
1 71 (42.77%) Active Directory
2 26 (15.66%) VMware Infrastructure
3 18 (10.84%) Hyper-V
4 4 (2.41%) vSphere
5 2 (1.20%) Virtual Machines
6 1 (0.60%) Virtual Desktop
6 1 (0.60%) VMware ESXi
6 1 (0.60%) XenApp
6 1 (0.60%) XenServer
Systems Management
1 8 (4.82%) SCCM
2 1 (0.60%) Backup Exec
2 1 (0.60%) Systems Management Server (SMS)
Vendors
1 59 (35.54%) Microsoft
2 41 (24.70%) VMware
3 29 (17.47%) Cisco
4 19 (11.45%) Citrix
5 15 (9.04%) NetApp
6 14 (8.43%) Red Hat
7 6 (3.61%) CheckPoint
7 6 (3.61%) HP
8 5 (3.01%) SAP
9 4 (2.41%) Apple
10 3 (1.81%) Adobe
10 3 (1.81%) Meraki
10 3 (1.81%) Veeam
11 2 (1.20%) Fortinet
11 2 (1.20%) Remedy
11 2 (1.20%) Sophos
12 1 (0.60%) Fujitsu
12 1 (0.60%) Google
12 1 (0.60%) SonicWALL
12 1 (0.60%) WatchGuard