IT Support Jobs in the West Midlands

IT Support
England > West Midlands

The median IT Support salary in the West Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 34 61 132
Rank change year-on-year +27 +71 +5
Permanent jobs requiring an IT Support 241 277 134
As % of all permanent jobs advertised in the West Midlands 5.81% 3.52% 2.21%
As % of the Job Titles category 6.42% 3.72% 2.46%
Number of salaries quoted 138 225 89
10th Percentile £18,325 £22,000 £20,500
25th Percentile £25,500 £24,999 £25,000
Median annual salary (50th Percentile) £30,000 £27,500 £27,500
Median % change year-on-year +9.09% - +3.77%
75th Percentile £33,750 £33,750 £33,750
90th Percentile £38,750 £37,500 £40,050
England median annual salary £31,500 £29,000 £31,500
% change year-on-year +8.62% -7.94% +8.62%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,752 7,442 5,458
% of permanent jobs with a recognized job title 90.50% 94.50% 90.04%
Number of salaries quoted 1,661 5,513 3,230
10th Percentile £28,500 £26,250 £30,000
25th Percentile £34,000 £35,000 £38,750
Median annual salary (50th Percentile) £52,387 £50,000 £52,500
Median % change year-on-year +4.77% -4.76% +5.00%
75th Percentile £65,000 £63,750 £67,500
90th Percentile £77,500 £77,500 £77,525
England median annual salary £56,000 £52,500 £60,800
% change year-on-year +6.67% -13.65% +1.33%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support in the West Midlands over the 6 months to 30 May 2025.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +46 71 £31,000 -1.59% 8
Warwickshire +25 43 £33,750 +22.73% 5
Worcestershire +9 42 £30,500 +12.96% 14
Staffordshire -19 19 £28,250 -13.08% 4
West Bromwich - 13 £27,000 - 2
Shropshire +10 12 £28,500 +18.75% 2
Coventry - 7 £27,000 -
Walsall +9 6 £32,500 -
Wolverhampton +17 5 £32,500 +38.30%
Dudley +7 4 £30,000 +17.07%
Solihull +13 3 - - 5
Sutton Coldfield +8 3 - -
Herefordshire +5 1 £32,500 +18.18%
Tipton +3 1 - -
Bilston - 1 - -
Kingswinford - 1 - -
Rowley Regis - 1 - -
Smethwick - 1 - -
Willenhall - 1 - -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 30 May 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 157 (65.15%) Windows
2 145 (60.17%) Problem-Solving
3 139 (57.68%) Social Skills
4 109 (45.23%) Microsoft
5 75 (31.12%) Azure
6 72 (29.88%) Active Directory
7 71 (29.46%) Microsoft 365
8 66 (27.39%) Degree
9 58 (24.07%) Mathematics
10 54 (22.41%) WAN
10 54 (22.41%) LAN
11 51 (21.16%) Cybersecurity
11 51 (21.16%) Windows 10
12 50 (20.75%) Driving Licence
13 44 (18.26%) Line Management
13 44 (18.26%) Presentation Skills
13 44 (18.26%) Enterprise Software
13 44 (18.26%) AWS
14 38 (15.77%) Mentoring
15 35 (14.52%) Customer Service
16 32 (13.28%) Retail
17 30 (12.45%) VoIP
17 30 (12.45%) ITIL
17 30 (12.45%) Linux
17 30 (12.45%) CCTV
18 25 (10.37%) Microsoft Office
19 24 (9.96%) Microsoft Certification
19 24 (9.96%) Computer Science
20 23 (9.54%) CCNA
20 23 (9.54%) Cisco Certification

IT Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (7.88%) SharePoint
2 7 (2.90%) Microsoft Exchange
Applications
1 25 (10.37%) Microsoft Office
2 6 (2.49%) Microsoft Excel
Business Applications
1 6 (2.49%) Dynamics NAV
1 6 (2.49%) NetSuite
1 6 (2.49%) SAP ERP
2 4 (1.66%) Dynamics CRM
Cloud Services
1 75 (31.12%) Azure
2 71 (29.46%) Microsoft 365
3 44 (18.26%) AWS
4 21 (8.71%) Entra ID
5 14 (5.81%) Cloud Computing
6 9 (3.73%) Power Platform
6 9 (3.73%) PowerApps
7 7 (2.90%) Google Workspace
7 7 (2.90%) Power Automate
8 6 (2.49%) Google Docs
9 3 (1.24%) OneDrive
10 2 (0.83%) SaaS
11 1 (0.41%) ShareGate
Communications & Networking
1 54 (22.41%) LAN
1 54 (22.41%) WAN
2 30 (12.45%) VoIP
3 22 (9.13%) Internet
3 22 (9.13%) Network Security
3 22 (9.13%) WLAN
4 20 (8.30%) Firewall
5 11 (4.56%) TCP/IP
5 11 (4.56%) VPN
6 10 (4.15%) DHCP
7 8 (3.32%) Wi-Fi
8 5 (2.07%) DNS
9 4 (1.66%) VLAN
Database & Business Intelligence
1 1 (0.41%) SQL Server
Development Applications
1 4 (1.66%) JIRA
General
1 139 (57.68%) Social Skills
2 44 (18.26%) Presentation Skills
3 32 (13.28%) Retail
4 14 (5.81%) Analytical Skills
5 12 (4.98%) Telecoms
6 10 (4.15%) Legal
7 6 (2.49%) Automotive
8 5 (2.07%) Finance
9 4 (1.66%) Law
10 2 (0.83%) Manufacturing
10 2 (0.83%) Organisational Skills
11 1 (0.41%) Local Government
11 1 (0.41%) Publishing
Miscellaneous
1 50 (20.75%) Driving Licence
2 44 (18.26%) Enterprise Software
3 30 (12.45%) CCTV
4 14 (5.81%) EPoS
5 5 (2.07%) Self-Motivation
6 1 (0.41%) Clustering
6 1 (0.41%) e-Learning
6 1 (0.41%) Management Information System
6 1 (0.41%) Operational Technology
6 1 (0.41%) Replication
Operating Systems
1 157 (65.15%) Windows
2 51 (21.16%) Windows 10
3 30 (12.45%) Linux
4 21 (8.71%) Windows Server
5 12 (4.98%) Apple iOS
6 8 (3.32%) Mac OS
7 6 (2.49%) Android
8 5 (2.07%) Windows 7
Processes & Methodologies
1 145 (60.17%) Problem-Solving
2 58 (24.07%) Mathematics
3 51 (21.16%) Cybersecurity
4 44 (18.26%) Line Management
5 38 (15.77%) Mentoring
6 35 (14.52%) Customer Service
7 30 (12.45%) ITIL
8 24 (9.96%) Computer Science
9 22 (9.13%) Asset Management
9 22 (9.13%) IT Asset Management
9 22 (9.13%) Network Management
10 15 (6.22%) Server Building
11 14 (5.81%) Software Testing
12 7 (2.90%) Data Security
13 6 (2.49%) Change Management
13 6 (2.49%) ERP
14 5 (2.07%) CRM
15 4 (1.66%) Practice Management
15 4 (1.66%) Service Delivery
15 4 (1.66%) Stakeholder Management
Programming Languages
1 3 (1.24%) SQL
Qualifications
1 66 (27.39%) Degree
2 24 (9.96%) Microsoft Certification
3 23 (9.54%) CCNA
3 23 (9.54%) Cisco Certification
3 23 (9.54%) Computer Science Degree
4 22 (9.13%) CCNP
4 22 (9.13%) LPIC
4 22 (9.13%) MCP
4 22 (9.13%) MCSE
5 6 (2.49%) ITIL Certification
5 6 (2.49%) Master's Degree
6 1 (0.41%) A+ Certification
6 1 (0.41%) MCSA
6 1 (0.41%) Network+ Certification
6 1 (0.41%) SC Cleared
6 1 (0.41%) Security Cleared
Quality Assurance & Compliance
1 6 (2.49%) ISO/IEC 27001
2 4 (1.66%) SLA
3 1 (0.41%) GDPR
3 1 (0.41%) PCI DSS
System Software
1 72 (29.88%) Active Directory
2 5 (2.07%) VMware Infrastructure
Systems Management
1 3 (1.24%) Microsoft Intune
2 1 (0.41%) AirWatch
Vendors
1 109 (45.23%) Microsoft
2 23 (9.54%) Cisco
3 13 (5.39%) Apple
4 6 (2.49%) Google
4 6 (2.49%) SAP
4 6 (2.49%) VMware
5 1 (0.41%) Meraki
5 1 (0.41%) Salesforce
5 1 (0.41%) ServiceNow