Period
to 19 June 2018

The median annual salary for an IT Support was £23,750 in advertised job vacancies in the West Midlands during the 6 months to 19 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > West Midlands
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 139 179 176
Rank change year-on-year +40 -3 -9
Permanent jobs requiring an IT Support 197 155 201
As % of all permanent IT jobs advertised in the West Midlands 2.09% 1.59% 1.64%
As % of the Job Titles category 2.17% 1.63% 1.70%
Number of salaries quoted 188 146 183
West Midlands median annual salary £23,750 £24,500 £23,500
Median salary % change year-on-year -3.06% +4.26% -6.00%
10th Percentile £18,250 £19,000 £19,000
90th Percentile £33,750 £33,500 £33,750
England median annual salary £27,000 £26,500 £27,000
% change year-on-year +1.89% -1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,082 9,482 11,799
% of permanent IT jobs with a recognized job title 96.32% 96.96% 96.42%
Number of salaries quoted 7,053 7,908 9,451
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,000 £24,750 £23,750
90th Percentile £65,000 £61,250 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 19 June 2018.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +28 64 £23,000 -23.33% 10
Warwickshire +27 27 £26,000 +13.04% 1
Staffordshire -12 21 £19,500 -25.00% 3
Coventry -1 18 £30,000 +31.05% 1
Worcestershire +20 17 £25,000 +12.74% 1
Shropshire +23 13 £21,500 -18.87% 1
Sutton Coldfield - 10 £18,500 -
Solihull +2 9 £22,500 -11.76% 1
Wolverhampton -10 7 £26,000 +23.81%
Walsall - 3 £27,001 -
Halesowen - 2 £19,250 - 1
Dudley -8 1 £30,000 +42.86%
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 19 June 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 112 (56.85%) Windows
2 90 (45.69%) Active Directory
3 86 (43.65%) Microsoft
4 49 (24.87%) Office 365
5 48 (24.37%) Microsoft Office
6 46 (23.35%) Windows Server
7 45 (22.84%) SQL
8 40 (20.30%) ITIL
9 36 (18.27%) VMware
10 35 (17.77%) Windows 7
11 34 (17.26%) Manufacturing
12 31 (15.74%) Problem-Solving
13 28 (14.21%) Hyper-V
14 27 (13.71%) Windows 10
15 25 (12.69%) Windows Server 2012
16 24 (12.18%) Finance
16 24 (12.18%) SQL Server
16 24 (12.18%) TCP/IP
17 23 (11.68%) VMware Infrastructure
18 22 (11.17%) MS Exchange
19 19 (9.64%) Driving Licence
20 18 (9.14%) VPN
20 18 (9.14%) SLA
21 17 (8.63%) Linux
22 16 (8.12%) Firewall
22 16 (8.12%) Cisco
22 16 (8.12%) LAN
23 13 (6.60%) SharePoint
23 13 (6.60%) SCCM
23 13 (6.60%) Windows Server 2008

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.17%) MS Exchange
2 13 (6.60%) SharePoint
3 3 (1.52%) Exchange Server 2013
3 3 (1.52%) IIS
4 2 (1.02%) CMS
4 2 (1.02%) Umbraco
5 1 (0.51%) Drupal
5 1 (0.51%) Exchange Server 2010
Applications
1 48 (24.37%) Microsoft Office
2 9 (4.57%) Microsoft Excel
3 4 (2.03%) Microsoft PowerPoint
4 2 (1.02%) MS Visio
5 1 (0.51%) Spreadsheet
Business Applications
1 4 (2.03%) Infor CloudSuite Industrial (formerly SyteLine)
1 4 (2.03%) Infor M3
1 4 (2.03%) NetSuite
2 2 (1.02%) Remedy ITSM
3 1 (0.51%) Dynamics AX
3 1 (0.51%) Dynamics CRM
3 1 (0.51%) Dynamics NAV
Cloud Services
1 49 (24.87%) Office 365
2 7 (3.55%) Microsoft Azure
3 6 (3.05%) Amazon AWS
4 2 (1.02%) Dropbox
4 2 (1.02%) Mimecast
Communications & Networking
1 24 (12.18%) TCP/IP
2 18 (9.14%) VPN
3 16 (8.12%) Firewall
3 16 (8.12%) LAN
4 12 (6.09%) DNS
5 11 (5.58%) VLAN
5 11 (5.58%) WAN
6 10 (5.08%) DHCP
7 7 (3.55%) Wireless
8 6 (3.05%) Internet
9 5 (2.54%) SAN
10 4 (2.03%) ADSL
10 4 (2.03%) NAS
10 4 (2.03%) Skype
10 4 (2.03%) VoIP
10 4 (2.03%) WebEx
11 3 (1.52%) Cisco IOS
11 3 (1.52%) WLAN
12 1 (0.51%) Intranet
12 1 (0.51%) Network Security
Database & Business Intelligence
1 24 (12.18%) SQL Server
2 10 (5.08%) Crystal Reports
3 5 (2.54%) SQL Server Reporting Services
4 4 (2.03%) Oracle Reports
5 2 (1.02%) NoSQL
5 2 (1.02%) Relational Database
6 1 (0.51%) MySQL
6 1 (0.51%) Oracle Database
6 1 (0.51%) SQL Server 2012
Development Applications
1 2 (1.02%) Visual Studio
General
1 34 (17.26%) Manufacturing
2 24 (12.18%) Finance
3 10 (5.08%) Retail
4 9 (4.57%) Telecoms
5 5 (2.54%) Automotive
6 4 (2.03%) Back Office
6 4 (2.03%) Banking
7 2 (1.02%) Billing
7 2 (1.02%) Legal
7 2 (1.02%) Marketing
8 1 (0.51%) Advertising
8 1 (0.51%) Financial Institution
8 1 (0.51%) Law
8 1 (0.51%) Multimedia
8 1 (0.51%) Publishing
Libraries, Frameworks & Software Standards
1 6 (3.05%) HTML
2 5 (2.54%) CSS
2 5 (2.54%) Web Services
3 4 (2.03%) WSH
4 2 (1.02%) .NET
4 2 (1.02%) RabbitMQ
4 2 (1.02%) XML
5 1 (0.51%) COM
5 1 (0.51%) EDI
5 1 (0.51%) Software Packaging
Miscellaneous
1 19 (9.64%) Driving Licence
2 9 (4.57%) Self-Motivation
3 8 (4.06%) Analytical Skills
3 8 (4.06%) Management Information System
4 5 (2.54%) Smartphone
5 4 (2.03%) Clustering
5 4 (2.03%) EPoS
5 4 (2.03%) Fintech
6 3 (1.52%) Computer Science
6 3 (1.52%) Fat Client
6 3 (1.52%) PDA
6 3 (1.52%) Thin Client
7 2 (1.02%) AS400
7 2 (1.02%) Client/Server
7 2 (1.02%) iPad
7 2 (1.02%) iSeries
7 2 (1.02%) NHS
8 1 (0.51%) Enterprise Storage
8 1 (0.51%) Tandem
8 1 (0.51%) Video Conferencing
Operating Systems
1 112 (56.85%) Windows
2 46 (23.35%) Windows Server
3 35 (17.77%) Windows 7
4 27 (13.71%) Windows 10
5 25 (12.69%) Windows Server 2012
6 17 (8.63%) Linux
7 13 (6.60%) Windows Server 2008
8 10 (5.08%) Windows 8
9 8 (4.06%) Android
10 6 (3.05%) Windows XP
11 5 (2.54%) Apple iOS
12 3 (1.52%) Mac OS X
12 3 (1.52%) Windows Server 2003
13 2 (1.02%) Mac OS
14 1 (0.51%) Unix
14 1 (0.51%) Windows 2000
14 1 (0.51%) Windows Phone
14 1 (0.51%) Windows Phone 7
Processes & Methodologies
1 40 (20.30%) ITIL
2 31 (15.74%) Problem-Solving
3 11 (5.58%) Break/Fix
3 11 (5.58%) ERP
3 11 (5.58%) Service Management
4 9 (4.57%) Disaster Recovery
4 9 (4.57%) Mentoring
5 7 (3.55%) Incident Management
5 7 (3.55%) Project Management
6 6 (3.05%) Change Management
6 6 (3.05%) Line Management
6 6 (3.05%) Root Cause Analysis
6 6 (3.05%) Time Management
7 5 (2.54%) Asset Management
7 5 (2.54%) Coaching
7 5 (2.54%) Data Management
7 5 (2.54%) Economics
7 5 (2.54%) Service Delivery
8 4 (2.03%) Business Intelligence
8 4 (2.03%) Use Case
Programming Languages
1 45 (22.84%) SQL
2 9 (4.57%) PowerShell
2 9 (4.57%) VBScript
3 8 (4.06%) C#
3 8 (4.06%) VB
4 4 (2.03%) C++
4 4 (2.03%) JavaScript
4 4 (2.03%) PHP
4 4 (2.03%) RPG
5 3 (1.52%) FoxPro (VFP)
5 3 (1.52%) Perl
6 2 (1.02%) C
Qualifications
1 10 (5.08%) Degree
1 10 (5.08%) Microsoft Certification
2 9 (4.57%) ITIL Certification
3 7 (3.55%) MCSE
4 4 (2.03%) DBS Check
5 3 (1.52%) CCNA
5 3 (1.52%) Cisco Certification
5 3 (1.52%) MCP
5 3 (1.52%) MCSA
6 2 (1.02%) AAT
6 2 (1.02%) ACCA
6 2 (1.02%) CCDA
6 2 (1.02%) CIMA
6 2 (1.02%) SCSE
7 1 (0.51%) A+ Certification
7 1 (0.51%) MCITP
7 1 (0.51%) MCTS
7 1 (0.51%) Postgraduate
Quality Assurance & Compliance
1 18 (9.14%) SLA
2 1 (0.51%) ISO/IEC 20000
2 1 (0.51%) ISO/IEC 27001
System Software
1 90 (45.69%) Active Directory
2 28 (14.21%) Hyper-V
3 23 (11.68%) VMware Infrastructure
4 10 (5.08%) vSphere
5 4 (2.03%) VMware ESXi
6 2 (1.02%) Virtual Desktop
6 2 (1.02%) Virtual Machines
7 1 (0.51%) XenApp
Systems Management
1 13 (6.60%) SCCM
2 4 (2.03%) Backup Exec
3 3 (1.52%) WSUS
4 2 (1.02%) AirWatch
5 1 (0.51%) Systems Management Server (SMS)
Vendors
1 86 (43.65%) Microsoft
2 36 (18.27%) VMware
3 16 (8.12%) Cisco
4 11 (5.58%) Citrix
5 7 (3.55%) HP
6 6 (3.05%) Apple
6 6 (3.05%) Sage
6 6 (3.05%) SAP
7 5 (2.54%) Adobe
7 5 (2.54%) Oracle
8 4 (2.03%) Epicor
8 4 (2.03%) IBM
8 4 (2.03%) IFS
8 4 (2.03%) Infor
8 4 (2.03%) Symantec
8 4 (2.03%) Veeam
9 3 (1.52%) Dell
9 3 (1.52%) Meraki
10 2 (1.02%) Avaya
10 2 (1.02%) MobileIron