Period
to 21 February 2019

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 21 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > West Midlands
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 165 180 172
Rank change year-on-year +15 -8 -13
Permanent jobs requiring an IT Support 125 153 158
As % of all permanent IT jobs advertised in the West Midlands 1.57% 1.55% 1.53%
As % of the Job Titles category 1.64% 1.60% 1.58%
Number of salaries quoted 115 140 156
West Midlands median annual salary £26,000 £24,000 £23,030
Median salary % change year-on-year +8.33% +4.21% -2.00%
10th Percentile £18,750 £18,738 £18,500
90th Percentile £38,750 £34,500 £35,000
England median annual salary £28,000 £26,500 £26,500
% change year-on-year +5.66% - +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,612 9,538 10,031
% of permanent IT jobs with a recognized job title 95.76% 96.71% 96.99%
Number of salaries quoted 5,759 7,536 8,027
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £26,000 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 21 February 2019.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -21 20 £25,000 +7.53% 10
Staffordshire +4 16 £28,500 +29.55% 9
Coventry +22 15 £22,000 -12.00% 5
Warwickshire +21 13 £37,500 +25.00% 7
Dudley +5 13 £26,000 -17.46% 1
Solihull +6 9 £26,000 +11.83% 4
Worcestershire -18 9 £24,500 -2.00% 12
Shropshire +2 7 £21,250 +26.87% 2
Herefordshire - 5 £35,000 - 3
Wednesbury - 4 £32,000 - 1
Halesowen +42 3 £24,000 +24.68% 1
Wolverhampton +27 2 £27,500 +22.22% 2
Walsall +3 2 - - 1
Sutton Coldfield -10 2 £19,500 +5.41% 1
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 February 2019, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 87 (69.60%) Windows
2 60 (48.00%) Active Directory
3 50 (40.00%) Microsoft
4 43 (34.40%) Office 365
5 35 (28.00%) Windows Server
6 32 (25.60%) Microsoft Office
7 29 (23.20%) VMware
8 27 (21.60%) Citrix
9 26 (20.80%) Linux
10 23 (18.40%) Windows 10
11 22 (17.60%) Windows 7
12 21 (16.80%) Firewall
12 21 (16.80%) MS Exchange
13 19 (15.20%) Cisco
14 18 (14.40%) Manufacturing
15 16 (12.80%) VMware Infrastructure
16 15 (12.00%) LAN
16 15 (12.00%) WAN
16 15 (12.00%) ITIL
17 14 (11.20%) DHCP
17 14 (11.20%) DNS
17 14 (11.20%) SLA
18 12 (9.60%) SQL
18 12 (9.60%) Incident Management
18 12 (9.60%) Windows Server 2012
19 11 (8.80%) Microsoft Certification
19 11 (8.80%) HP
19 11 (8.80%) Finance
20 10 (8.00%) Service Delivery
20 10 (8.00%) TCP/IP

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (16.80%) MS Exchange
2 7 (5.60%) Exchange Server 2013
3 6 (4.80%) SharePoint
4 3 (2.40%) Exchange Server 2003
4 3 (2.40%) Exchange Server 2010
5 2 (1.60%) WordPress
6 1 (0.80%) Exchange Server 2007
Applications
1 32 (25.60%) Microsoft Office
2 7 (5.60%) Microsoft Excel
3 4 (3.20%) Microsoft PowerPoint
4 2 (1.60%) AutoCAD
Business Applications
1 3 (2.40%) Remedy ITSM
2 2 (1.60%) Dynamics AX
2 2 (1.60%) Dynamics CRM
Cloud Services
1 43 (34.40%) Office 365
2 4 (3.20%) Microsoft Azure
3 2 (1.60%) Dynamics 365
3 2 (1.60%) G Suite
4 1 (0.80%) Amazon AWS
4 1 (0.80%) Azure Active Directory
4 1 (0.80%) Mimecast
Communications & Networking
1 21 (16.80%) Firewall
2 15 (12.00%) LAN
2 15 (12.00%) WAN
3 14 (11.20%) DHCP
3 14 (11.20%) DNS
4 10 (8.00%) TCP/IP
5 7 (5.60%) VoIP
5 7 (5.60%) VPN
6 6 (4.80%) VLAN
7 3 (2.40%) Internet
7 3 (2.40%) Skype
7 3 (2.40%) Wi-Fi
8 2 (1.60%) IP Telephony
8 2 (1.60%) SAN
8 2 (1.60%) Wireless
9 1 (0.80%) DSL
9 1 (0.80%) IPv6
9 1 (0.80%) LTE
9 1 (0.80%) MPLS
9 1 (0.80%) Spanning Tree
Database & Business Intelligence
1 5 (4.00%) Crystal Reports
2 4 (3.20%) SQL Server
3 2 (1.60%) Data Warehouse
3 2 (1.60%) Oracle Database
4 1 (0.80%) MongoDB
General
1 18 (14.40%) Manufacturing
2 11 (8.80%) Finance
3 8 (6.40%) Telecoms
4 6 (4.80%) Retail
5 1 (0.80%) Billing
5 1 (0.80%) French Language
5 1 (0.80%) Legal
5 1 (0.80%) Mandarin Language
Libraries, Frameworks & Software Standards
1 1 (0.80%) Web Services
Miscellaneous
1 8 (6.40%) Analytical Skills
1 8 (6.40%) Data Centre
1 8 (6.40%) Driving Licence
2 6 (4.80%) Management Information System
3 5 (4.00%) Self-Motivation
4 4 (3.20%) Client/Server
4 4 (3.20%) EPoS
5 3 (2.40%) PKI
6 2 (1.60%) AS400
6 2 (1.60%) CMDB
6 2 (1.60%) Smartphone
7 1 (0.80%) Data Protection Act
7 1 (0.80%) Enterprise Software
7 1 (0.80%) Fat Client
7 1 (0.80%) HP StoreVirtual
7 1 (0.80%) NHS
7 1 (0.80%) Thin Client
7 1 (0.80%) Video Conferencing
Operating Systems
1 87 (69.60%) Windows
2 35 (28.00%) Windows Server
3 26 (20.80%) Linux
4 23 (18.40%) Windows 10
5 22 (17.60%) Windows 7
6 12 (9.60%) Windows Server 2012
7 9 (7.20%) Unix
8 8 (6.40%) Red Hat Enterprise Linux
8 8 (6.40%) Windows Server 2003
8 8 (6.40%) Windows Server 2008
9 7 (5.60%) Windows XP
10 5 (4.00%) Windows 8
11 4 (3.20%) Mac OS
12 3 (2.40%) Android
12 3 (2.40%) Mac OS X
13 2 (1.60%) Apple iOS
14 1 (0.80%) CentOS
14 1 (0.80%) HPUX
14 1 (0.80%) Ubuntu
Processes & Methodologies
1 15 (12.00%) ITIL
2 12 (9.60%) Incident Management
3 10 (8.00%) Problem-Solving
3 10 (8.00%) Service Delivery
4 7 (5.60%) ITSM
4 7 (5.60%) Service Management
5 6 (4.80%) Break/Fix
5 6 (4.80%) ITIL V3
5 6 (4.80%) Problem Management
6 5 (4.00%) Change Management
6 5 (4.00%) Computer Science
6 5 (4.00%) IT Strategy
6 5 (4.00%) Time Management
7 4 (3.20%) Load Balancing
7 4 (3.20%) Mathematics
7 4 (3.20%) Mentoring
7 4 (3.20%) Performance Metrics
7 4 (3.20%) Service Desk Management
7 4 (3.20%) Virtual Environments
8 3 (2.40%) Server Management
Programming Languages
1 12 (9.60%) SQL
2 5 (4.00%) C
2 5 (4.00%) PowerShell
3 4 (3.20%) Python
4 3 (2.40%) Shell Script
5 2 (1.60%) Bash Shell
6 1 (0.80%) VBA
Qualifications
1 11 (8.80%) Microsoft Certification
2 9 (7.20%) Degree
2 9 (7.20%) MCSA
3 8 (6.40%) MCP
4 7 (5.60%) MCSE
5 2 (1.60%) A+ Certification
6 1 (0.80%) SC Cleared
6 1 (0.80%) Security Cleared
Quality Assurance & Compliance
1 14 (11.20%) SLA
System Software
1 60 (48.00%) Active Directory
2 16 (12.80%) VMware Infrastructure
3 6 (4.80%) Hyper-V
4 5 (4.00%) VMware ESXi
5 4 (3.20%) XenDesktop
6 3 (2.40%) Microsoft App-V
6 3 (2.40%) XenApp
7 1 (0.80%) Firmware
7 1 (0.80%) Forefront TMG
7 1 (0.80%) Virtual Machines
7 1 (0.80%) vSphere
Systems Management
1 5 (4.00%) WSUS
2 4 (3.20%) Netcool
2 4 (3.20%) OpenView
3 3 (2.40%) NetBackup
3 3 (2.40%) SCCM
4 1 (0.80%) McAfee ePO
Vendors
1 50 (40.00%) Microsoft
2 29 (23.20%) VMware
3 27 (21.60%) Citrix
4 19 (15.20%) Cisco
5 11 (8.80%) HP
6 9 (7.20%) Red Hat
7 8 (6.40%) NetApp
8 6 (4.80%) SAP
9 5 (4.00%) CheckPoint
9 5 (4.00%) Oracle
10 4 (3.20%) Remedy
10 4 (3.20%) Veeam
11 3 (2.40%) BMC
11 3 (2.40%) Comptel
11 3 (2.40%) CyberArk
11 3 (2.40%) Dell
11 3 (2.40%) EMC
11 3 (2.40%) F5
12 2 (1.60%) McAfee
12 2 (1.60%) Sophos