Period
to 20 November 2018

The median annual salary for an IT Support was £26,000 in advertised job vacancies in the West Midlands during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > West Midlands
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 166 175 128
Rank change year-on-year +9 -47 +36
Permanent jobs requiring an IT Support 143 170 254
As % of all permanent IT jobs advertised in the West Midlands 1.69% 1.68% 2.25%
As % of the Job Titles category 1.75% 1.74% 2.33%
Number of salaries quoted 134 157 244
West Midlands median annual salary £26,000 £25,000 £23,500
Median salary % change year-on-year +4.00% +6.38% -6.00%
10th Percentile £18,750 £18,750 £18,750
90th Percentile £33,675 £38,850 £36,000
England median annual salary £27,500 £26,500 £27,500
% change year-on-year +3.77% -3.64% +7.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,160 9,744 10,878
% of permanent IT jobs with a recognized job title 96.19% 96.45% 96.18%
Number of salaries quoted 6,331 8,007 8,619
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £24,500 £23,750 £23,500
90th Percentile £67,500 £63,750 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 20 November 2018.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 20 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 30 £25,469 -6.54% 12
Dudley -3 18 £26,000 -21.21% 1
Staffordshire +2 16 £28,500 +26.67% 5
Warwickshire +34 12 £31,000 +34.78% 7
Worcestershire -10 12 £25,500 +7.37% 4
Shropshire +17 10 £21,000 -40.00% 3
Coventry +5 9 £27,500 - 6
Wednesbury +6 6 £32,000 +60.00%
Sutton Coldfield - 6 £19,500 - 1
Solihull -1 5 £19,000 -20.83% 2
Herefordshire - 5 £35,000 - 1
Walsall 0 4 £23,000 +27.78% 2
Halesowen +44 3 £24,000 - 2
Wolverhampton +2 3 £25,000 +6.38% 2
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2018, IT Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support in the job title.

1 104 (72.73%) Windows
2 62 (43.36%) Active Directory
3 54 (37.76%) Microsoft
4 44 (30.77%) Microsoft Office
5 42 (29.37%) Office 365
5 42 (29.37%) Windows Server
6 37 (25.87%) Windows 7
6 37 (25.87%) VMware
7 30 (20.98%) Cisco
8 28 (19.58%) LAN
8 28 (19.58%) Firewall
9 27 (18.88%) Windows 10
9 27 (18.88%) WAN
9 27 (18.88%) Citrix
10 26 (18.18%) Linux
11 23 (16.08%) MS Exchange
12 22 (15.38%) ITIL
12 22 (15.38%) Microsoft Certification
12 22 (15.38%) Incident Management
12 22 (15.38%) Windows Server 2012
13 20 (13.99%) VMware Infrastructure
14 19 (13.29%) MCSE
14 19 (13.29%) ITSM
15 17 (11.89%) Manufacturing
15 17 (11.89%) MCSA
15 17 (11.89%) MCP
15 17 (11.89%) TCP/IP
15 17 (11.89%) NetApp
15 17 (11.89%) Red Hat
15 17 (11.89%) Red Hat Enterprise Linux

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (16.08%) MS Exchange
2 10 (6.99%) SharePoint
3 7 (4.90%) Exchange Server 2003
4 4 (2.80%) Exchange Server 2013
5 3 (2.10%) Exchange Server 2010
6 2 (1.40%) Exchange Server 2007
6 2 (1.40%) Umbraco
6 2 (1.40%) WordPress
Applications
1 44 (30.77%) Microsoft Office
2 6 (4.20%) Microsoft Excel
2 6 (4.20%) Microsoft PowerPoint
3 1 (0.70%) AutoCAD
Business Applications
1 3 (2.10%) Dynamics CRM
1 3 (2.10%) Remedy ITSM
2 2 (1.40%) Dynamics AX
Cloud Services
1 42 (29.37%) Office 365
2 6 (4.20%) Microsoft Azure
3 2 (1.40%) Amazon AWS
3 2 (1.40%) Dynamics 365
4 1 (0.70%) Azure Active Directory
Communications & Networking
1 28 (19.58%) Firewall
1 28 (19.58%) LAN
2 27 (18.88%) WAN
3 17 (11.89%) TCP/IP
4 16 (11.19%) DHCP
5 11 (7.69%) DNS
6 9 (6.29%) VPN
7 8 (5.59%) VoIP
8 4 (2.80%) Internet
9 3 (2.10%) Skype
9 3 (2.10%) Wi-Fi
10 2 (1.40%) VLAN
10 2 (1.40%) WebEx
10 2 (1.40%) Wireless
11 1 (0.70%) DSL
11 1 (0.70%) ISDN
11 1 (0.70%) MPLS
11 1 (0.70%) SAN
Database & Business Intelligence
1 9 (6.29%) SQL Server
2 8 (5.59%) Crystal Reports
3 3 (2.10%) Data Warehouse
4 1 (0.70%) MySQL
4 1 (0.70%) SQL Server Reporting Services
Development Applications
1 2 (1.40%) Visual Studio
General
1 17 (11.89%) Manufacturing
2 16 (11.19%) Finance
3 11 (7.69%) Telecoms
4 9 (6.29%) Retail
5 3 (2.10%) Legal
6 2 (1.40%) Automotive
7 1 (0.70%) Billing
7 1 (0.70%) Law
7 1 (0.70%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.70%) .NET
1 1 (0.70%) CSS
1 1 (0.70%) EDI
1 1 (0.70%) HTML
1 1 (0.70%) Web Services
Miscellaneous
1 9 (6.29%) Data Centre
2 7 (4.90%) Analytical Skills
2 7 (4.90%) Management Information System
3 5 (3.50%) Computer Science
4 4 (2.80%) Client/Server
4 4 (2.80%) Driving Licence
4 4 (2.80%) Self-Motivation
5 3 (2.10%) NHS
6 2 (1.40%) CMDB
6 2 (1.40%) EPoS
6 2 (1.40%) iPad
6 2 (1.40%) iPhone
7 1 (0.70%) Cyberattack
7 1 (0.70%) Data Protection Act
7 1 (0.70%) Handset
7 1 (0.70%) Smartphone
7 1 (0.70%) Video Conferencing
Operating Systems
1 104 (72.73%) Windows
2 42 (29.37%) Windows Server
3 37 (25.87%) Windows 7
4 27 (18.88%) Windows 10
5 26 (18.18%) Linux
6 22 (15.38%) Windows Server 2012
7 17 (11.89%) Red Hat Enterprise Linux
8 15 (10.49%) Windows Server 2003
9 12 (8.39%) Windows Server 2008
10 9 (6.29%) Windows XP
11 7 (4.90%) Windows 8
12 6 (4.20%) Android
13 4 (2.80%) Apple iOS
13 4 (2.80%) Mac OS X
14 3 (2.10%) Mac OS
15 2 (1.40%) Unix
16 1 (0.70%) HPUX
16 1 (0.70%) Windows Phone
16 1 (0.70%) Windows Phone 7
Processes & Methodologies
1 22 (15.38%) Incident Management
1 22 (15.38%) ITIL
2 19 (13.29%) ITSM
3 14 (9.79%) Problem-Solving
4 13 (9.09%) Break/Fix
5 10 (6.99%) Project Management
5 10 (6.99%) Service Delivery
6 9 (6.29%) Problem Management
6 9 (6.29%) Service Management
7 7 (4.90%) IT Strategy
7 7 (4.90%) ITIL V3
7 7 (4.90%) Mentoring
8 6 (4.20%) Change Management
8 6 (4.20%) Performance Metrics
8 6 (4.20%) Service Desk Management
8 6 (4.20%) Time Management
9 5 (3.50%) Coaching
9 5 (3.50%) CRM
9 5 (3.50%) ERP
10 4 (2.80%) Software Testing
Programming Languages
1 10 (6.99%) SQL
2 3 (2.10%) PowerShell
3 2 (1.40%) C
4 1 (0.70%) JavaScript
4 1 (0.70%) Python
4 1 (0.70%) VB
4 1 (0.70%) VBA
Qualifications
1 22 (15.38%) Microsoft Certification
2 19 (13.29%) MCSE
3 17 (11.89%) MCP
3 17 (11.89%) MCSA
4 12 (8.39%) Degree
5 4 (2.80%) A+ Certification
6 1 (0.70%) Computer Science Degree
6 1 (0.70%) ITIL Certification
6 1 (0.70%) MCITP
6 1 (0.70%) Network+ Certification
Quality Assurance & Compliance
1 14 (9.79%) SLA
2 1 (0.70%) Cyber Essentials
2 1 (0.70%) ISO/IEC 20000
System Software
1 62 (43.36%) Active Directory
2 20 (13.99%) VMware Infrastructure
3 7 (4.90%) Hyper-V
4 2 (1.40%) VMware ESXi
4 2 (1.40%) vSphere
4 2 (1.40%) XenApp
5 1 (0.70%) Microsoft App-V
5 1 (0.70%) XenDesktop
5 1 (0.70%) XenServer
Systems Management
1 5 (3.50%) SCCM
2 1 (0.70%) Netcool
2 1 (0.70%) OpenView
2 1 (0.70%) Systems Management Server (SMS)
2 1 (0.70%) WSUS
Vendors
1 54 (37.76%) Microsoft
2 37 (25.87%) VMware
3 30 (20.98%) Cisco
4 27 (18.88%) Citrix
5 17 (11.89%) NetApp
5 17 (11.89%) Red Hat
6 9 (6.29%) SAP
7 8 (5.59%) HP
8 7 (4.90%) CheckPoint
9 4 (2.80%) Apple
10 3 (2.10%) Remedy
10 3 (2.10%) Veeam
11 2 (1.40%) Sophos
12 1 (0.70%) Aruba
12 1 (0.70%) Google
12 1 (0.70%) McAfee
12 1 (0.70%) MobileIron
12 1 (0.70%) Polycom
12 1 (0.70%) Symantec
12 1 (0.70%) Twitter