Period
to 20 November 2017

The median annual salary for an IT Support was £25,000 in advertised job vacancies in the West Midlands during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

IT Support
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 168 125 159
Rank change year-on-year -43 +34 0
Permanent jobs requiring an IT Support 170 254 186
As % of all permanent IT jobs advertised in the West Midlands 1.68% 2.25% 1.70%
As % of the Job Titles category 1.75% 2.34% 1.76%
Number of salaries quoted 157 244 165
West Midlands median annual salary £25,000 £23,500 £25,000
Median salary % change year-on-year +6.38% -6.00% -2.91%
10th Percentile £18,750 £18,750 £18,500
90th Percentile £38,850 £36,000 £34,050
England median annual salary £26,500 £27,500 £25,500
% change year-on-year -3.64% +7.84% -5.37%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9736 10875 10545
% of permanent IT jobs with a recognized job title 96.42% 96.15% 96.59%
Number of salaries quoted 7999 8616 8763
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

IT Support
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support in the West Midlands

IT Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing IT Support in the West Midlands.

Salary trend for IT Support in the West Midlands

IT Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing IT Support in the West Midlands over the 6 months to 20 November 2017.

Salary histogram for IT Support in the West Midlands

IT Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -39 39 £27,250 +3.91% 4
Staffordshire +17 37 £22,500 +2.27% 3
Worcestershire +4 32 £23,750 +5.56% 4
Warwickshire -4 21 £23,000 +17.95% 3
Coventry -5 15 £27,500 +21.45% 4
Solihull -4 11 £24,000 -23.81% 2
Shropshire -7 5 £35,000 +55.56% 1
Wolverhampton +1 3 £23,500 +17.50%
Dudley +9 1 £33,000 +20.00%
West Bromwich -2 1 £21,000 -10.64%
Walsall -2 1 £18,000 -50.00%
Halesowen -39 1 - -
Wednesbury - 1 £20,000 -
IT Support
England

IT Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 20 November 2017, IT Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring IT Support in the job title.

1 99 (58.24%) Windows
2 89 (52.35%) Microsoft
3 75 (44.12%) Active Directory
4 53 (31.18%) Windows Server
5 47 (27.65%) VMware
6 36 (21.18%) SQL
7 35 (20.59%) Microsoft Office
7 35 (20.59%) Windows Server 2012
8 33 (19.41%) Windows 10
9 32 (18.82%) ITIL
9 32 (18.82%) SLA
10 30 (17.65%) Windows 7
11 29 (17.06%) Citrix
11 29 (17.06%) VMware Infrastructure
12 26 (15.29%) MS Exchange
13 25 (14.71%) Windows Server 2008
13 25 (14.71%) Hyper-V
14 22 (12.94%) LAN
14 22 (12.94%) Office 365
15 21 (12.35%) DNS
15 21 (12.35%) WAN
16 17 (10.00%) Proactive Monitoring
17 15 (8.82%) Firewall
17 15 (8.82%) TCP/IP
17 15 (8.82%) Microsoft Certification
17 15 (8.82%) Microsoft Azure
18 14 (8.24%) Cisco
18 14 (8.24%) Linux
18 14 (8.24%) C#
18 14 (8.24%) Windows 8

IT Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (15.29%) MS Exchange
2 10 (5.88%) Exchange Server 2010
3 7 (4.12%) Exchange Server 2013
4 5 (2.94%) SharePoint
5 4 (2.35%) IIS
5 4 (2.35%) WordPress
6 2 (1.18%) Skype for Business
7 1 (0.59%) Drupal
7 1 (0.59%) Exchange Server 2003
7 1 (0.59%) Exchange Server 2007
Applications
1 35 (20.59%) Microsoft Office
2 6 (3.53%) Microsoft Excel
3 3 (1.76%) Microsoft PowerPoint
4 1 (0.59%) MS Visio
Business Applications
1 1 (0.59%) Dynamics CRM
1 1 (0.59%) Unit4 Business World
Cloud Services
1 22 (12.94%) Office 365
2 15 (8.82%) Microsoft Azure
3 10 (5.88%) Amazon AWS
4 4 (2.35%) Amazon EC2
5 3 (1.76%) Azure Active Directory
5 3 (1.76%) IaaS
5 3 (1.76%) PaaS
5 3 (1.76%) SaaS
6 1 (0.59%) G Suite
6 1 (0.59%) Yammer
Communications & Networking
1 22 (12.94%) LAN
2 21 (12.35%) DNS
2 21 (12.35%) WAN
3 15 (8.82%) Firewall
3 15 (8.82%) TCP/IP
4 8 (4.71%) DHCP
4 8 (4.71%) VPN
5 6 (3.53%) Internet
5 6 (3.53%) SAN
5 6 (3.53%) VLAN
6 5 (2.94%) Fibre Channel
6 5 (2.94%) Network Security
7 4 (2.35%) Cisco ASA
7 4 (2.35%) MPLS
8 3 (1.76%) BGP
8 3 (1.76%) ICMP
8 3 (1.76%) IPv4
8 3 (1.76%) OSPF
8 3 (1.76%) SSL
8 3 (1.76%) VoIP
Database & Business Intelligence
1 11 (6.47%) SQL Server
2 5 (2.94%) Oracle Database
3 3 (1.76%) MongoDB
4 2 (1.18%) BusinessObjects
4 2 (1.18%) Crystal Reports
4 2 (1.18%) MySQL
4 2 (1.18%) SQL Server 2014
5 1 (0.59%) SQL Server 2008
General
1 11 (6.47%) Manufacturing
2 9 (5.29%) Finance
3 5 (2.94%) Telecoms
4 4 (2.35%) Automotive
4 4 (2.35%) Retail
5 3 (1.76%) Advertising
6 2 (1.18%) Legal
7 1 (0.59%) Games
Libraries, Frameworks & Software Standards
1 6 (3.53%) AngularJS
2 5 (2.94%) .NET
3 4 (2.35%) HTML
4 3 (1.76%) CSS
4 3 (1.76%) JSON
4 3 (1.76%) LAMP
4 3 (1.76%) WAP
4 3 (1.76%) Web Services
5 2 (1.18%) LEMP Stack
6 1 (0.59%) COM
6 1 (0.59%) HTML5
6 1 (0.59%) jQuery
6 1 (0.59%) Software Packaging
6 1 (0.59%) XML
Miscellaneous
1 11 (6.47%) Analytical Skills
2 10 (5.88%) Driving Licence
3 9 (5.29%) PKI
4 6 (3.53%) Management Information System
5 5 (2.94%) RSA SecurID
6 4 (2.35%) Enterprise Storage
6 4 (2.35%) Smartphone
7 3 (1.76%) Data Centre
7 3 (1.76%) Enterprise Software
7 3 (1.76%) iPad
7 3 (1.76%) Virtual Team
8 2 (1.18%) Computer Science
8 2 (1.18%) FMCG
8 2 (1.18%) Linux Command Line
8 2 (1.18%) Replication
9 1 (0.59%) BBC
9 1 (0.59%) Fat Client
9 1 (0.59%) iPhone
9 1 (0.59%) Video Conferencing
9 1 (0.59%) Wiki
Operating Systems
1 99 (58.24%) Windows
2 53 (31.18%) Windows Server
3 35 (20.59%) Windows Server 2012
4 33 (19.41%) Windows 10
5 30 (17.65%) Windows 7
6 25 (14.71%) Windows Server 2008
7 14 (8.24%) Linux
7 14 (8.24%) Windows 8
8 8 (4.71%) Windows Server 2003
9 5 (2.94%) Windows XP
10 4 (2.35%) Android
11 3 (1.76%) Mac OS X
12 2 (1.18%) Apple iOS
12 2 (1.18%) CentOS
12 2 (1.18%) Mac OS
12 2 (1.18%) Ubuntu
13 1 (0.59%) SUSE
Processes & Methodologies
1 32 (18.82%) ITIL
2 17 (10.00%) Proactive Monitoring
3 13 (7.65%) Project Management
4 9 (5.29%) Continuous Improvement
4 9 (5.29%) Root Cause Analysis
5 7 (4.12%) CRM
6 6 (3.53%) Disaster Recovery
6 6 (3.53%) Incident Management
6 6 (3.53%) ITIL V3
6 6 (3.53%) Migration
6 6 (3.53%) Problem Management
7 5 (2.94%) Change Management
7 5 (2.94%) ERP
7 5 (2.94%) Logistics
7 5 (2.94%) Quality Management
8 4 (2.35%) Agile Software Development
8 4 (2.35%) Configuration Management
8 4 (2.35%) QMS
8 4 (2.35%) Resource Management
8 4 (2.35%) TOGAF
Programming Languages
1 36 (21.18%) SQL
2 14 (8.24%) C#
3 9 (5.29%) PowerShell
4 7 (4.12%) JavaScript
5 5 (2.94%) Bash Shell
6 3 (1.76%) PHP
7 2 (1.18%) PL/SQL
8 1 (0.59%) ANSI C
8 1 (0.59%) C
8 1 (0.59%) Embedded C
Qualifications
1 15 (8.82%) Microsoft Certification
2 7 (4.12%) MCSE
3 5 (2.94%) Degree
3 5 (2.94%) ITIL Certification
4 4 (2.35%) Cisco Certification
4 4 (2.35%) Security Cleared
5 3 (1.76%) CCIE
5 3 (1.76%) DBS Check
5 3 (1.76%) MCITP
5 3 (1.76%) SC Cleared
6 2 (1.18%) GNVQ
6 2 (1.18%) MCP
6 2 (1.18%) MCSA
6 2 (1.18%) Network+ Certification
7 1 (0.59%) CCNA
7 1 (0.59%) CCNP
7 1 (0.59%) HNC
7 1 (0.59%) HND
7 1 (0.59%) PMI Certification
7 1 (0.59%) PMP
Quality Assurance & Compliance
1 32 (18.82%) SLA
2 5 (2.94%) ISO/IEC 27001
3 4 (2.35%) BS25999
3 4 (2.35%) ISO/IEC 20000
4 1 (0.59%) ISO 9001
System Software
1 75 (44.12%) Active Directory
2 29 (17.06%) VMware Infrastructure
3 25 (14.71%) Hyper-V
4 11 (6.47%) vSphere
5 7 (4.12%) Virtual Servers
6 4 (2.35%) Terminal Services
7 3 (1.76%) VMware Workstation
8 1 (0.59%) Virtual Machines
8 1 (0.59%) VMware ESXi
8 1 (0.59%) Xen
8 1 (0.59%) XenApp
Systems Management
1 5 (2.94%) Backup Exec
2 4 (2.35%) SCCM
3 2 (1.18%) AirWatch
3 2 (1.18%) Norton AntiVirus
3 2 (1.18%) SCOM
4 1 (0.59%) Control-M
4 1 (0.59%) SCOrch
4 1 (0.59%) vCenter Server
4 1 (0.59%) WSUS
Vendors
1 89 (52.35%) Microsoft
2 47 (27.65%) VMware
3 29 (17.06%) Citrix
4 14 (8.24%) Cisco
5 13 (7.65%) Veeam
6 6 (3.53%) HP
6 6 (3.53%) Oracle
7 5 (2.94%) Dell
7 5 (2.94%) Sophos
8 4 (2.35%) Barracuda Networks
8 4 (2.35%) EqualLogic
8 4 (2.35%) Juniper
8 4 (2.35%) NetApp
9 3 (1.76%) IBM
9 3 (1.76%) Symantec
10 2 (1.18%) Google
10 2 (1.18%) SAP
10 2 (1.18%) Sun
11 1 (0.59%) SonicWALL
11 1 (0.59%) WatchGuard