Period
to 26 July 2021

The median contractor rate for an IT Support was £170 per day in advertised job vacancies in England during the 6 months to 26 July 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
26 Jul 2021
Same period 2020 Same period 2019
Rank 297 202 335
Rank change year-on-year -95 +133 +17
Contract jobs requiring an IT Support 470 432 668
As % of all contract jobs advertised in England 0.83% 1.29% 0.79%
As % of the Job Titles category 0.89% 1.38% 0.84%
Number of daily rates quoted 263 157 404
10th Percentile £110 £113 £108
25th Percentile £134 £135 £131
Median daily rate (50th Percentile) £170 £170 £170
75th Percentile £238 £225 £225
90th Percentile £330 £300 £300
UK median daily rate £169 £168 £163
% change year-on-year +0.75% +3.08% -1.52%
Number of hourly rates quoted 123 64 145
10th Percentile £9.18 £11.07 £10.25
25th Percentile £11.81 £12.59 £12.50
Median hourly rate £14.50 £15.99 £15.00
Median % change year-on-year -9.32% +6.60% -
75th Percentile £17.63 £19.50 £19.36
90th Percentile £18.75 £21.43 £26.00
UK median hourly rate £14.50 £16.00 £14.25
% change year-on-year -9.38% +12.28% -5.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 52,610 31,224 79,590
% of contract IT jobs with a recognized job title 93.09% 93.52% 94.48%
Number of daily rates quoted 36,501 21,114 53,839
10th Percentile £300 £263 £275
25th Percentile £400 £375 £370
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £600 £575 £575
90th Percentile £688 £675 £650
UK median daily rate £500 £475 £469
% change year-on-year +5.26% +1.39% +4.11%
Number of hourly rates quoted 1,712 1,034 2,447
10th Percentile £11.50 £11.57 £11.17
25th Percentile £13.50 £14.06 £13.50
Median hourly rate £19.91 £20.00 £19.00
Median % change year-on-year -0.45% +5.26% +5.56%
75th Percentile £42.31 £42.39 £43.75
90th Percentile £57.50 £52.50 £52.25
UK median hourly rate £20.00 £20.00 £18.70
% change year-on-year - +6.95% +6.86%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 26 July 2021.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 26 July 2021.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 26 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -12 124 £168 -10.67% 105
London -92 107 £210 +20.00% 58
North of England -35 104 £150 -5.51% 143
Midlands -38 76 £150 -3.23% 92
West Midlands -28 54 £150 -3.23% 51
North West -23 49 £150 - 82
Yorkshire -21 45 £148 -22.37% 36
East of England -33 33 £165 -22.35% 68
South West -19 23 £136 -9.92% 82
East Midlands -22 22 £140 -8.20% 41
North East 0 10 £163 +30.00% 25
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 July 2021, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 264 (56.17%) Windows
2 171 (36.38%) Active Directory
3 166 (35.32%) Microsoft 365
4 146 (31.06%) Microsoft
5 124 (26.38%) Windows 10
6 119 (25.32%) Social Skills
7 80 (17.02%) Microsoft Office
8 72 (15.32%) ITIL
9 70 (14.89%) Windows 7
10 57 (12.13%) Windows Server
11 49 (10.43%) SCCM
12 46 (9.79%) Azure
13 40 (8.51%) Citrix
13 40 (8.51%) Problem-Solving
14 39 (8.30%) Service Delivery
15 35 (7.45%) Cisco
16 34 (7.23%) TCP/IP
16 34 (7.23%) DNS
16 34 (7.23%) SLA
17 33 (7.02%) Apple
18 31 (6.60%) Android
19 30 (6.38%) VMware
19 30 (6.38%) DHCP
20 25 (5.32%) Analytical Skills
21 24 (5.11%) Service Management
21 24 (5.11%) Firewall
21 24 (5.11%) Public Sector
22 23 (4.89%) Retail
22 23 (4.89%) VPN
22 23 (4.89%) MS Exchange

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (4.89%) MS Exchange
2 22 (4.68%) SharePoint
3 11 (2.34%) IBM Notes
4 3 (0.64%) Confluence
4 3 (0.64%) Skype for Business
5 2 (0.43%) SharePoint 2010
6 1 (0.21%) Apache
6 1 (0.21%) Documentum
6 1 (0.21%) Exchange Server 2010
6 1 (0.21%) Exchange Server 2013
6 1 (0.21%) IIS
6 1 (0.21%) Tomcat
6 1 (0.21%) WebLogic
6 1 (0.21%) WebSphere
Applications
1 80 (17.02%) Microsoft Office
2 10 (2.13%) Microsoft Excel
3 7 (1.49%) Microsoft PowerPoint
4 2 (0.43%) Spreadsheet
5 1 (0.21%) AutoCAD
5 1 (0.21%) NUKE
Business Applications
1 2 (0.43%) NetSuite
1 2 (0.43%) Orchestrade
2 1 (0.21%) Remedy ITSM
Cloud Services
1 166 (35.32%) Microsoft 365
2 46 (9.79%) Azure
3 10 (2.13%) Google Workspace
4 8 (1.70%) OneDrive
5 6 (1.28%) AWS
5 6 (1.28%) Azure Active Directory
6 4 (0.85%) Power Platform
7 3 (0.64%) PowerApps
8 2 (0.43%) Dynamics 365
8 2 (0.43%) Smartsheet
8 2 (0.43%) SuccessFactors
9 1 (0.21%) Adobe Creative Cloud
9 1 (0.21%) Azure Sentinel
9 1 (0.21%) IaaS
9 1 (0.21%) Kong
9 1 (0.21%) PaaS
9 1 (0.21%) SaaS
Communications & Networking
1 34 (7.23%) DNS
1 34 (7.23%) TCP/IP
2 30 (6.38%) DHCP
3 24 (5.11%) Firewall
4 23 (4.89%) VPN
5 18 (3.83%) LAN
6 11 (2.34%) Cisco IOS
6 11 (2.34%) Wi-Fi
7 10 (2.13%) WAN
8 9 (1.91%) VoIP
9 6 (1.28%) Remote Desktop
9 6 (1.28%) SAN
9 6 (1.28%) Softphone
9 6 (1.28%) VLAN
10 5 (1.06%) Internet
10 5 (1.06%) NAS
10 5 (1.06%) Wireless
11 4 (0.85%) NetScaler
11 4 (0.85%) Skype
11 4 (0.85%) SSL
Database & Business Intelligence
1 11 (2.34%) SQL Server
2 6 (1.28%) MySQL
3 5 (1.06%) SQL Server 2008
4 3 (0.64%) Power BI
5 1 (0.21%) Metadata
5 1 (0.21%) Oracle Database
5 1 (0.21%) Relational Database
5 1 (0.21%) SQL Server 2012
5 1 (0.21%) SQL Server 2014
5 1 (0.21%) SQL Server 2016
Development Applications
1 6 (1.28%) JIRA
2 2 (0.43%) TeamCity
3 1 (0.21%) Jenkins
General
1 119 (25.32%) Social Skills
2 25 (5.32%) Analytical Skills
3 24 (5.11%) Public Sector
4 23 (4.89%) Retail
5 22 (4.68%) Finance
6 11 (2.34%) Manufacturing
6 11 (2.34%) Organisational Skills
7 10 (2.13%) Banking
8 9 (1.91%) Investment Banking
9 8 (1.70%) French Language
9 8 (1.70%) Front Office
9 8 (1.70%) Law
9 8 (1.70%) Telecoms
10 4 (0.85%) Back Office
11 3 (0.64%) Marketing
11 3 (0.64%) Multimedia
11 3 (0.64%) Turkish Language
12 2 (0.43%) Electronics
12 2 (0.43%) Legal
12 2 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (0.85%) 802.1X
2 2 (0.43%) LAMP
3 1 (0.21%) .NET
3 1 (0.21%) HTML
3 1 (0.21%) HTML5
3 1 (0.21%) JMS
3 1 (0.21%) JSON
3 1 (0.21%) Kafka
3 1 (0.21%) Middleware
3 1 (0.21%) REST
3 1 (0.21%) SailPoint
3 1 (0.21%) ServiceStack
3 1 (0.21%) SOAP
3 1 (0.21%) SonicMQ
3 1 (0.21%) Spring
3 1 (0.21%) Spring Boot
3 1 (0.21%) WebSphere MQ
3 1 (0.21%) XML
3 1 (0.21%) XML-RPC
3 1 (0.21%) XMPP
Miscellaneous
1 21 (4.47%) Driving Licence
2 16 (3.40%) NHS
3 11 (2.34%) Management Information System
4 8 (1.70%) Smartphone
5 7 (1.49%) iPad
6 6 (1.28%) Handset
6 6 (1.28%) Self-Motivation
6 6 (1.28%) Video Conferencing
7 5 (1.06%) Digital Signage
8 4 (0.85%) EPoS
8 4 (0.85%) Hybrid Cloud
8 4 (0.85%) iPhone
9 3 (0.64%) Data Centre
9 3 (0.64%) PKI
9 3 (0.64%) Replication
10 2 (0.43%) Blackberry
10 2 (0.43%) CMDB
10 2 (0.43%) Data Protection Act
10 2 (0.43%) Foreign Exchange (FX)
10 2 (0.43%) Wiki
Operating Systems
1 264 (56.17%) Windows
2 124 (26.38%) Windows 10
3 70 (14.89%) Windows 7
4 57 (12.13%) Windows Server
5 31 (6.60%) Android
6 21 (4.47%) Apple iOS
7 19 (4.04%) Windows Server 2012
8 18 (3.83%) Linux
8 18 (3.83%) Windows 8
9 15 (3.19%) Mac OS
10 14 (2.98%) Windows Server 2016
11 7 (1.49%) Windows Server 2008
11 7 (1.49%) Windows XP
12 6 (1.28%) Windows Phone
12 6 (1.28%) Windows Server 2019
13 5 (1.06%) Unix
14 4 (0.85%) Mac OS X
14 4 (0.85%) VMS
15 3 (0.64%) Windows 2000 Server
16 1 (0.21%) CentOS
Processes & Methodologies
1 72 (15.32%) ITIL
2 40 (8.51%) Problem-Solving
3 39 (8.30%) Service Delivery
4 24 (5.11%) Service Management
5 18 (3.83%) Migration
6 17 (3.62%) Incident Management
7 16 (3.40%) Change Management
7 16 (3.40%) Mobile Device Management
8 11 (2.34%) Project Delivery
9 10 (2.13%) Customer Requirements
10 9 (1.91%) Continuous Improvement
10 9 (1.91%) Problem Management
11 8 (1.70%) CRM
11 8 (1.70%) DevOps
11 8 (1.70%) ITSM
11 8 (1.70%) Root Cause Analysis
12 7 (1.49%) Agile Software Development
12 7 (1.49%) Office Automation
12 7 (1.49%) Software Deployment
12 7 (1.49%) Time Management
Programming Languages
1 13 (2.77%) SQL
2 12 (2.55%) PowerShell
3 10 (2.13%) Python
4 9 (1.91%) Java
5 6 (1.28%) C++
6 4 (0.85%) C
7 2 (0.43%) Bash Shell
7 2 (0.43%) Perl
7 2 (0.43%) T-SQL
8 1 (0.21%) JavaScript
8 1 (0.21%) Shell Script
8 1 (0.21%) VBA
8 1 (0.21%) VBScript
Qualifications
1 13 (2.77%) Microsoft Certification
1 13 (2.77%) Security Cleared
2 12 (2.55%) Degree
3 10 (2.13%) Cisco Certification
3 10 (2.13%) ITIL Certification
4 8 (1.70%) A+ Certification
5 7 (1.49%) CCNA
5 7 (1.49%) SC Cleared
6 6 (1.28%) DBS Check
6 6 (1.28%) MCSE
7 4 (0.85%) CISA
7 4 (0.85%) FFIEC
7 4 (0.85%) ISACA
8 3 (0.64%) CISM
8 3 (0.64%) MCAD
8 3 (0.64%) Network+ Certification
8 3 (0.64%) Numerate Degree
8 3 (0.64%) OCMJD
8 3 (0.64%) PhD
8 3 (0.64%) Postgraduate
Quality Assurance & Compliance
1 34 (7.23%) SLA
2 9 (1.91%) ISO/IEC 27001
3 6 (1.28%) PMO
4 5 (1.06%) COBIT
5 4 (0.85%) Cyber Essentials
5 4 (0.85%) ISO/IEC 27005
5 4 (0.85%) NIST
5 4 (0.85%) NIST 800
6 3 (0.64%) Cyber Essentials PLUS
6 3 (0.64%) PCI DSS
6 3 (0.64%) Sarbanes-Oxley
7 2 (0.43%) QA
8 1 (0.21%) GDPR
8 1 (0.21%) HL7
System Software
1 171 (36.38%) Active Directory
2 17 (3.62%) VMware Infrastructure
3 16 (3.40%) Hyper-V
4 7 (1.49%) XenDesktop
5 4 (0.85%) BitLocker
6 3 (0.64%) Firmware
6 3 (0.64%) Virtual Desktop
7 2 (0.43%) Docker
7 2 (0.43%) Virtual Machines
7 2 (0.43%) Virtual Servers
7 2 (0.43%) VMware Server
7 2 (0.43%) XenApp
8 1 (0.21%) Citrix Hypervisor
8 1 (0.21%) NFS
8 1 (0.21%) Terminal Services
8 1 (0.21%) vSphere
Systems Management
1 49 (10.43%) SCCM
2 18 (3.83%) Microsoft Intune
3 13 (2.77%) AirWatch
4 9 (1.91%) Norton AntiVirus
5 5 (1.06%) Jamf Pro
5 5 (1.06%) WSUS
6 4 (0.85%) Single Sign-On
7 2 (0.43%) Cisco CUCM
7 2 (0.43%) EMC NetWorker
7 2 (0.43%) Nagios
8 1 (0.21%) Backup Exec
8 1 (0.21%) FortiGate
8 1 (0.21%) Icinga
8 1 (0.21%) Kubernetes
8 1 (0.21%) McAfee ePO
8 1 (0.21%) Puppet
8 1 (0.21%) RSA Archer
8 1 (0.21%) SCOM
8 1 (0.21%) Systems Management Server (SMS)
Vendors
1 146 (31.06%) Microsoft
2 40 (8.51%) Citrix
3 35 (7.45%) Cisco
4 33 (7.02%) Apple
5 30 (6.38%) VMware
6 15 (3.19%) Google
7 11 (2.34%) Dell
7 11 (2.34%) ServiceNow
8 10 (2.13%) Symantec
9 9 (1.91%) McAfee
9 9 (1.91%) Veeam
10 8 (1.70%) IBM
10 8 (1.70%) Meraki
11 7 (1.49%) HP
12 6 (1.28%) SAP
13 5 (1.06%) Adyen
13 5 (1.06%) Lotus
14 4 (0.85%) Remedy
15 3 (0.64%) OneLogin
15 3 (0.64%) Polycom