Period
to 17 October 2017

The median contractor rate for an IT Support was £160 per day in advertised job vacancies in England during the 6 months to 17 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 384 348 337
Rank change year-on-year -36 -11 -80
Contract jobs requiring an IT Support 546 667 695
As % of all contract IT jobs advertised in England 0.60% 0.68% 0.67%
As % of the Job Titles category 0.63% 0.71% 0.71%
Number of daily rates quoted 318 329 283
England median daily rate £160 £170 £170
Median daily rate % change year-on-year -5.88% - +3.03%
10th Percentile £107 £103 £105
90th Percentile £323 £353 £309
UK median daily rate £150 £165 £166
% change year-on-year -9.09% -0.60% +2.15%
Number of hourly rates quoted 121 178 223
England median hourly rate £15.50 £14.00 £13.50
Median hourly rate % change year-on-year +10.71% +3.70% -3.57%
10th Percentile £10.20 £10.00 £9.50
90th Percentile £32.50 £23.75 £20.00
UK median hourly rate £15.00 £14.00 £13.70
% change year-on-year +7.14% +2.19% -2.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86445 93606 98127
% of contract IT jobs with a recognized job title 94.75% 94.84% 94.97%
Number of daily rates quoted 57283 61667 63459
England median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £263 £256 £250
90th Percentile £625 £600 £588
UK median daily rate £440 £425 £400
% change year-on-year +3.53% +6.25% -
Number of hourly rates quoted 2558 2964 3808
England median hourly rate £18.70 £18.50 £17.77
Median hourly rate % change year-on-year +1.08% +4.11% +7.70%
10th Percentile £10.88 £10.50 £10.50
90th Percentile £48.75 £46.50 £43.83
UK median hourly rate £18.70 £18.50 £18.00
% change year-on-year +1.08% +2.78% +8.38%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 17 October 2017.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 17 October 2017.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 226 £163 -7.14% 47
South East -17 115 £148 -7.81% 52
Midlands +36 70 £135 -22.86% 32
North of England +37 62 £185 +5.71% 45
West Midlands +33 39 £130 -23.53% 17
East of England -36 38 £155 -3.13% 24
North West +14 36 £172 -4.31% 36
South West -11 33 £163 +16.07% 13
East Midlands -1 31 £150 -25.00% 15
Yorkshire +1 16 £204 +31.45% 8
North East +67 10 £140 -17.65% 1
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 October 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring IT Support in the job title.

1 382 (69.96%) Windows
2 238 (43.59%) Active Directory
3 203 (37.18%) Microsoft
4 161 (29.49%) Windows 7
5 146 (26.74%) Microsoft Office
6 124 (22.71%) ITIL
7 118 (21.61%) Office 365
8 100 (18.32%) Windows 10
9 95 (17.40%) Windows Server
10 68 (12.45%) VMware
11 60 (10.99%) MS Exchange
12 58 (10.62%) Finance
13 56 (10.26%) Cisco
14 52 (9.52%) Android
15 48 (8.79%) SCCM
16 47 (8.61%) Security Cleared
17 46 (8.42%) VMware Infrastructure
17 46 (8.42%) DNS
17 46 (8.42%) LAN
17 46 (8.42%) Service Management
18 45 (8.24%) TCP/IP
18 45 (8.24%) Citrix
19 43 (7.88%) Apple iOS
19 43 (7.88%) Windows 8
20 41 (7.51%) Windows Server 2008
21 38 (6.96%) SharePoint
21 38 (6.96%) Windows Server 2012
22 37 (6.78%) WAN
22 37 (6.78%) Apple
22 37 (6.78%) SC Cleared

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 60 (10.99%) MS Exchange
2 38 (6.96%) SharePoint
3 21 (3.85%) Skype for Business
4 15 (2.75%) Exchange Server 2010
5 10 (1.83%) IIS
6 9 (1.65%) Exchange Server 2013
7 7 (1.28%) Blackberry Enterprise Server
7 7 (1.28%) Exchange Server 2007
8 6 (1.10%) IBM Notes
9 4 (0.73%) SharePoint 2010
10 3 (0.55%) Exchange Server 2003
10 3 (0.55%) SharePoint 2013
11 2 (0.37%) Moodle
12 1 (0.18%) Apache
12 1 (0.18%) CMS
12 1 (0.18%) Confluence
12 1 (0.18%) Oracle Workflow
Applications
1 146 (26.74%) Microsoft Office
2 30 (5.49%) Microsoft Excel
3 16 (2.93%) Microsoft PowerPoint
4 5 (0.92%) MS Visio
5 4 (0.73%) Microsoft Project
6 2 (0.37%) CINEMA 4D
6 2 (0.37%) Vectorworks
7 1 (0.18%) HipChat
Business Applications
1 5 (0.92%) Dynamics NAV
2 3 (0.55%) Eikon
2 3 (0.55%) Remedy ITSM
2 3 (0.55%) thinkFolio
3 2 (0.37%) assyst
4 1 (0.18%) Dynamics CRM
4 1 (0.18%) Sage 1000
4 1 (0.18%) SAP Oil and Gas
4 1 (0.18%) Teamcenter
Cloud Services
1 118 (21.61%) Office 365
2 10 (1.83%) G Suite
3 8 (1.47%) Microsoft Azure
4 7 (1.28%) Google Drive
5 6 (1.10%) Amazon AWS
6 2 (0.37%) Mimecast
7 1 (0.18%) Cloud Computing
7 1 (0.18%) OneDrive
Communications & Networking
1 46 (8.42%) DNS
1 46 (8.42%) LAN
2 45 (8.24%) TCP/IP
3 37 (6.78%) WAN
4 35 (6.41%) DHCP
4 35 (6.41%) VPN
5 25 (4.58%) Wireless
6 24 (4.40%) VoIP
7 22 (4.03%) Wi-Fi
8 20 (3.66%) Skype
9 18 (3.30%) SAN
10 15 (2.75%) Firewall
11 13 (2.38%) VLAN
12 11 (2.01%) Cisco IOS
12 11 (2.01%) Internet
13 10 (1.83%) Intranet
14 7 (1.28%) Broadband
14 7 (1.28%) SMS
15 6 (1.10%) Unified Communications
16 5 (0.92%) WLAN
Database & Business Intelligence
1 12 (2.20%) SQL Server
2 1 (0.18%) Crystal Reports
2 1 (0.18%) EDRMS
2 1 (0.18%) Essbase
2 1 (0.18%) MS Access
2 1 (0.18%) MySQL
2 1 (0.18%) PostgreSQL
2 1 (0.18%) Relational Database
2 1 (0.18%) SQL Server 2005
2 1 (0.18%) SQL Server Integration Services
Development Applications
1 12 (2.20%) JIRA
2 1 (0.18%) PeopleTools
2 1 (0.18%) Subversion
2 1 (0.18%) Visual Studio
General
1 58 (10.62%) Finance
2 18 (3.30%) Law
3 17 (3.11%) Retail
4 16 (2.93%) Banking
5 15 (2.75%) Telecoms
6 11 (2.01%) Legal
7 8 (1.47%) Advertising
8 6 (1.10%) Automotive
8 6 (1.10%) Back Office
9 5 (0.92%) French Language
9 5 (0.92%) Front Office
10 4 (0.73%) Investment Banking
10 4 (0.73%) Spanish Language
11 3 (0.55%) Pharmaceutical
12 2 (0.37%) Electronics
12 2 (0.37%) Hindi Language
12 2 (0.37%) Marketing
12 2 (0.37%) Retail Banking
12 2 (0.37%) Tamil Language
12 2 (0.37%) Urdu Language
Libraries, Frameworks & Software Standards
1 3 (0.55%) Web Services
2 1 (0.18%) .NET
2 1 (0.18%) 802.1X
2 1 (0.18%) COM
2 1 (0.18%) CSS
2 1 (0.18%) HTML
2 1 (0.18%) J2EE
2 1 (0.18%) JSON
2 1 (0.18%) RESTful
Miscellaneous
1 29 (5.31%) Video Conferencing
2 26 (4.76%) Smartphone
3 22 (4.03%) Blackberry
4 20 (3.66%) Analytical Skills
4 20 (3.66%) Data Centre
5 16 (2.93%) iPhone
6 15 (2.75%) Driving Licence
7 12 (2.20%) iPad
7 12 (2.20%) Management Information System
8 9 (1.65%) Social Network
9 6 (1.10%) BYOD
10 5 (0.92%) Clustering
10 5 (0.92%) Enterprise Software
10 5 (0.92%) Equities
10 5 (0.92%) Fat Client
10 5 (0.92%) Thin Client
11 4 (0.73%) Computer Science
11 4 (0.73%) User Experience
12 3 (0.55%) Data Protection Act
12 3 (0.55%) RSA SecurID
Operating Systems
1 382 (69.96%) Windows
2 161 (29.49%) Windows 7
3 100 (18.32%) Windows 10
4 95 (17.40%) Windows Server
5 52 (9.52%) Android
6 43 (7.88%) Apple iOS
6 43 (7.88%) Windows 8
7 41 (7.51%) Windows Server 2008
8 38 (6.96%) Windows Server 2012
9 27 (4.95%) Mac OS X
10 23 (4.21%) Linux
11 16 (2.93%) Windows XP
12 15 (2.75%) Windows Server 2003
13 13 (2.38%) Mac OS
14 9 (1.65%) Unix
15 4 (0.73%) Windows 2000
15 4 (0.73%) Windows Mobile
16 2 (0.37%) NetWare
16 2 (0.37%) Windows Vista
17 1 (0.18%) SUSE Linux Enterprise Server
Processes & Methodologies
1 124 (22.71%) ITIL
2 46 (8.42%) Service Management
3 30 (5.49%) ITSM
4 25 (4.58%) Incident Management
5 21 (3.85%) Migration
6 19 (3.48%) Asset Management
7 17 (3.11%) Disaster Recovery
8 16 (2.93%) Service Delivery
8 16 (2.93%) Time Management
9 15 (2.75%) Change Management
10 14 (2.56%) Agile Software Development
11 13 (2.38%) PRINCE2
12 12 (2.20%) Mobile Device Management
12 12 (2.20%) Problem Management
12 12 (2.20%) Project Management
12 12 (2.20%) Stakeholder Management
13 11 (2.01%) Coaching
13 11 (2.01%) ITIL V3
14 10 (1.83%) Line Management
15 9 (1.65%) ERP
Programming Languages
1 28 (5.13%) SQL
2 7 (1.28%) PowerShell
2 7 (1.28%) VB
3 6 (1.10%) Java
4 5 (0.92%) Perl
4 5 (0.92%) PHP
4 5 (0.92%) Python
4 5 (0.92%) VBScript
5 4 (0.73%) C#
6 3 (0.55%) Bash Shell
6 3 (0.55%) C
6 3 (0.55%) Shell Script
7 1 (0.18%) COBOL
7 1 (0.18%) JavaScript
7 1 (0.18%) VBA
Qualifications
1 47 (8.61%) Security Cleared
2 37 (6.78%) SC Cleared
3 35 (6.41%) Microsoft Certification
4 26 (4.76%) Degree
5 19 (3.48%) MCSE
6 15 (2.75%) Cisco Certification
7 13 (2.38%) ITIL Certification
8 12 (2.20%) DBS Check
8 12 (2.20%) MCP
9 11 (2.01%) CCNA
10 9 (1.65%) CTC Cleared
11 8 (1.47%) A+ Certification
12 7 (1.28%) DV Cleared
12 7 (1.28%) MCSA
13 5 (0.92%) ITIL Foundation Certificate
14 4 (0.73%) BPSS Clearance
14 4 (0.73%) Computer Science Degree
14 4 (0.73%) MCDST
14 4 (0.73%) VCAP
14 4 (0.73%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (6.04%) SLA
2 3 (0.55%) Sarbanes-Oxley
3 2 (0.37%) Disclosure Scotland
3 2 (0.37%) PMO
4 1 (0.18%) Data Quality
4 1 (0.18%) ISO/IEC 27001
4 1 (0.18%) MiFID
4 1 (0.18%) PCI DSS
System Software
1 238 (43.59%) Active Directory
2 46 (8.42%) VMware Infrastructure
3 19 (3.48%) Hyper-V
4 13 (2.38%) XenApp
5 9 (1.65%) vSphere
6 7 (1.28%) VMware ESXi
7 4 (0.73%) ISA Server
7 4 (0.73%) Virtual Machines
7 4 (0.73%) VMware Workstation
7 4 (0.73%) XenDesktop
8 2 (0.37%) Virtual Desktop
9 1 (0.18%) Microsoft App-V
9 1 (0.18%) VMware NSX
Systems Management
1 48 (8.79%) SCCM
2 12 (2.20%) Jamf Pro
2 12 (2.20%) Systems Management Server (SMS)
3 6 (1.10%) WSUS
4 4 (0.73%) AirWatch
5 3 (0.55%) McAfee ePO
5 3 (0.55%) Norton AntiVirus
6 2 (0.37%) Backup Exec
6 2 (0.37%) SCOM
7 1 (0.18%) ArcSight ESM
7 1 (0.18%) Forefront Identity Manager
7 1 (0.18%) Microsoft Intune
7 1 (0.18%) NetBackup
7 1 (0.18%) Nmap
7 1 (0.18%) OpenVAS
7 1 (0.18%) Puppet
7 1 (0.18%) SCOrch
7 1 (0.18%) SmoothWall
7 1 (0.18%) SolarWinds Orion
7 1 (0.18%) Symantec Endpoint Protection
Vendors
1 203 (37.18%) Microsoft
2 68 (12.45%) VMware
3 56 (10.26%) Cisco
4 45 (8.24%) Citrix
5 37 (6.78%) Apple
6 26 (4.76%) HP
7 25 (4.58%) Google
8 16 (2.93%) ServiceNow
9 14 (2.56%) Meraki
10 13 (2.38%) Dell
11 12 (2.20%) Avaya
12 9 (1.65%) McAfee
12 9 (1.65%) Remedy
13 8 (1.47%) Bloomberg
13 8 (1.47%) Symantec
14 6 (1.10%) IBM
14 6 (1.10%) Lotus
14 6 (1.10%) SAP
15 5 (0.92%) CheckPoint
15 5 (0.92%) Veeam