Period
to 18 October 2021

The median contractor rate for an IT Support was £173 per day in advertised job vacancies in England during the 6 months to 18 October 2021.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 264 334 300
Rank change year-on-year +70 -34 +12
Contract jobs requiring an IT Support 686 156 681
As % of all contract jobs advertised in England 1.02% 0.59% 0.88%
As % of the Job Titles category 1.09% 0.63% 0.93%
Number of daily rates quoted 425 90 422
10th Percentile £112 £110 £106
25th Percentile £131 £120 £130
Median daily rate (50th Percentile) £173 £150 £164
Median % change year-on-year +15.33% -8.40% +2.34%
75th Percentile £234 £184 £210
90th Percentile £300 £246 £303
UK median daily rate £175 £157 £158
% change year-on-year +11.46% -0.32% +1.61%
Number of hourly rates quoted 150 43 141
10th Percentile £10.56 £10.26 £10.50
25th Percentile £12.75 £11.07 £12.50
Median hourly rate £14.75 £14.00 £15.00
Median % change year-on-year +5.32% -6.67% -
75th Percentile £17.63 £17.38 £18.70
90th Percentile £18.78 £20.91 £22.25
UK median hourly rate £14.50 £14.00 £14.28
% change year-on-year +3.57% -1.96% -4.80%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 62,687 24,591 73,069
% of contract IT jobs with a recognized job title 93.40% 92.55% 94.11%
Number of daily rates quoted 44,146 16,892 49,524
10th Percentile £300 £263 £263
25th Percentile £406 £363 £363
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +5.56%
75th Percentile £613 £575 £575
90th Percentile £700 £675 £650
UK median daily rate £500 £475 £463
% change year-on-year +5.26% +2.70% +2.78%
Number of hourly rates quoted 1,848 775 2,384
10th Percentile £11.97 £11.17 £11.17
25th Percentile £13.50 £14.00 £13.75
Median hourly rate £19.52 £22.00 £18.84
Median % change year-on-year -11.27% +16.80% +7.63%
75th Percentile £45.00 £43.75 £43.75
90th Percentile £62.00 £53.75 £52.50
UK median hourly rate £19.93 £22.00 £19.00
% change year-on-year -9.43% +15.79% +8.57%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 18 October 2021.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 18 October 2021.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -37 208 £198 +2.60% 72
South East +19 160 £175 +7.03% 135
North of England +1 121 £155 +5.08% 193
Midlands -8 96 £140 -3.45% 102
West Midlands -13 67 £135 -5.26% 47
North West -17 64 £165 +13.79% 97
South West -17 51 £140 +1.82% 110
East of England -15 48 £150 +15.38% 51
Yorkshire -20 42 £145 -14.07% 65
East Midlands -16 29 £175 - 55
North East +3 15 £150 +25.00% 31
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 October 2021, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 390 (56.85%) Windows
2 258 (37.61%) Active Directory
3 252 (36.73%) Microsoft 365
4 231 (33.67%) Microsoft
5 183 (26.68%) Windows 10
6 154 (22.45%) Social Skills
7 128 (18.66%) Microsoft Office
8 116 (16.91%) ITIL
9 94 (13.70%) Windows Server
10 89 (12.97%) SCCM
11 74 (10.79%) Windows 7
12 64 (9.33%) Azure
12 64 (9.33%) Problem-Solving
13 57 (8.31%) SLA
13 57 (8.31%) Citrix
14 53 (7.73%) Public Sector
15 49 (7.14%) Android
16 48 (7.00%) VMware
17 45 (6.56%) DNS
17 45 (6.56%) Apple
18 44 (6.41%) MS Exchange
18 44 (6.41%) DHCP
19 43 (6.27%) TCP/IP
19 43 (6.27%) LAN
20 41 (5.98%) Finance
21 39 (5.69%) Cisco
22 38 (5.54%) Linux
23 36 (5.25%) Service Delivery
23 36 (5.25%) Apple iOS
24 35 (5.10%) Analytical Skills

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (6.41%) MS Exchange
2 33 (4.81%) SharePoint
3 13 (1.90%) IBM Notes
4 6 (0.87%) Confluence
5 4 (0.58%) Skype for Business
6 2 (0.29%) Exchange Server 2010
6 2 (0.29%) Exchange Server 2013
7 1 (0.15%) Apache
7 1 (0.15%) IIS
7 1 (0.15%) Moodle
7 1 (0.15%) Office Communications Server
7 1 (0.15%) SharePoint 2010
7 1 (0.15%) Site Server
7 1 (0.15%) Tomcat
7 1 (0.15%) WebLogic
7 1 (0.15%) WebSphere
Applications
1 128 (18.66%) Microsoft Office
2 20 (2.92%) Microsoft Excel
3 8 (1.17%) Microsoft PowerPoint
4 3 (0.44%) Spreadsheet
5 1 (0.15%) Adobe Creative Suite
5 1 (0.15%) MS Visio
5 1 (0.15%) NUKE
Business Applications
1 3 (0.44%) NetSuite
2 2 (0.29%) Dynamics CRM
2 2 (0.29%) Orchestrade
3 1 (0.15%) Dynamics NAV
3 1 (0.15%) Remedy ITSM
3 1 (0.15%) SAP S/4HANA
3 1 (0.15%) SystmOne
Cloud Services
1 252 (36.73%) Microsoft 365
2 64 (9.33%) Azure
3 21 (3.06%) Azure Active Directory
4 19 (2.77%) Google Workspace
5 11 (1.60%) OneDrive
6 8 (1.17%) AWS
7 5 (0.73%) Power Platform
8 4 (0.58%) SaaS
9 3 (0.44%) PowerApps
10 2 (0.29%) Adobe Creative Cloud
10 2 (0.29%) Dynamics 365
10 2 (0.29%) Mimecast
10 2 (0.29%) SuccessFactors
11 1 (0.15%) Cloud Computing
11 1 (0.15%) IaaS
11 1 (0.15%) Kong
11 1 (0.15%) PaaS
11 1 (0.15%) Slack
11 1 (0.15%) Smartsheet
11 1 (0.15%) Yammer
Communications & Networking
1 45 (6.56%) DNS
2 44 (6.41%) DHCP
3 43 (6.27%) LAN
3 43 (6.27%) TCP/IP
4 33 (4.81%) VPN
5 27 (3.94%) Firewall
6 21 (3.06%) WAN
7 17 (2.48%) VoIP
8 14 (2.04%) Wi-Fi
9 13 (1.90%) Wireless
10 11 (1.60%) SAN
11 10 (1.46%) Cisco IOS
12 8 (1.17%) Internet
12 8 (1.17%) Remote Desktop
13 7 (1.02%) VLAN
14 6 (0.87%) SSL
15 5 (0.73%) Skype
15 5 (0.73%) Softphone
16 4 (0.58%) WebEx
17 3 (0.44%) Fibre Channel
Database & Business Intelligence
1 15 (2.19%) SQL Server
2 6 (0.87%) MySQL
3 5 (0.73%) SQL Server 2008
4 4 (0.58%) Power BI
5 2 (0.29%) Oracle Database
5 2 (0.29%) Relational Database
6 1 (0.15%) BusinessObjects
6 1 (0.15%) Crystal Reports
6 1 (0.15%) Electronic Patient Records
6 1 (0.15%) SQL Server 2012
6 1 (0.15%) SQL Server 2014
6 1 (0.15%) SQL Server 2016
6 1 (0.15%) SQL Server Reporting Services
Development Applications
1 8 (1.17%) JIRA
2 2 (0.29%) TeamCity
3 1 (0.15%) Jenkins
3 1 (0.15%) Team Foundation Server
General
1 154 (22.45%) Social Skills
2 53 (7.73%) Public Sector
3 41 (5.98%) Finance
4 35 (5.10%) Analytical Skills
5 28 (4.08%) Retail
6 23 (3.35%) Telecoms
7 19 (2.77%) Organisational Skills
8 18 (2.62%) Manufacturing
9 14 (2.04%) Marketing
10 13 (1.90%) Law
11 12 (1.75%) Electronics
11 12 (1.75%) French Language
12 10 (1.46%) Banking
13 8 (1.17%) Back Office
13 8 (1.17%) Front Office
14 6 (0.87%) Investment Banking
15 5 (0.73%) Turkish Language
16 4 (0.58%) Digital Economy
16 4 (0.58%) Legal
16 4 (0.58%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (0.58%) XMPP
2 3 (0.44%) .NET
3 2 (0.29%) 802.1X
3 2 (0.29%) LAMP
3 2 (0.29%) STL
4 1 (0.15%) FIX Protocol
4 1 (0.15%) HTML
4 1 (0.15%) HTML5
4 1 (0.15%) JMS
4 1 (0.15%) JSON
4 1 (0.15%) Middleware
4 1 (0.15%) RabbitMQ
4 1 (0.15%) REST
4 1 (0.15%) SOAP
4 1 (0.15%) Software Packaging
4 1 (0.15%) SonicMQ
4 1 (0.15%) Spring
4 1 (0.15%) WebSphere MQ
4 1 (0.15%) XML
4 1 (0.15%) XML-RPC
Miscellaneous
1 30 (4.37%) Driving Licence
2 22 (3.21%) NHS
3 21 (3.06%) Video Conferencing
4 18 (2.62%) Smartphone
5 13 (1.90%) Management Information System
6 9 (1.31%) iPad
7 7 (1.02%) Data Centre
7 7 (1.02%) Handset
8 6 (0.87%) EPoS
8 6 (0.87%) Virtual Team
9 5 (0.73%) Data Protection Act
9 5 (0.73%) Digital Signage
9 5 (0.73%) iPhone
9 5 (0.73%) Self-Motivation
10 4 (0.58%) Blackberry
11 3 (0.44%) BYOD
11 3 (0.44%) Mobile App
11 3 (0.44%) PKI
12 2 (0.29%) CMDB
12 2 (0.29%) Reinsurance
Operating Systems
1 390 (56.85%) Windows
2 183 (26.68%) Windows 10
3 94 (13.70%) Windows Server
4 74 (10.79%) Windows 7
5 49 (7.14%) Android
6 38 (5.54%) Linux
7 36 (5.25%) Apple iOS
8 31 (4.52%) Windows Server 2012
9 29 (4.23%) Mac OS
10 21 (3.06%) Windows Server 2016
11 20 (2.92%) Windows 8
12 15 (2.19%) Mac OS X
13 11 (1.60%) Windows Server 2008
14 9 (1.31%) Windows Phone
15 7 (1.02%) Unix
15 7 (1.02%) Windows XP
16 5 (0.73%) VMS
17 4 (0.58%) Windows Server 2019
18 3 (0.44%) Windows 2000 Server
19 1 (0.15%) CentOS
Processes & Methodologies
1 116 (16.91%) ITIL
2 64 (9.33%) Problem-Solving
3 36 (5.25%) Service Delivery
4 34 (4.96%) Service Management
5 31 (4.52%) Incident Management
6 22 (3.21%) Mobile Device Management
7 21 (3.06%) Business Intelligence
7 21 (3.06%) Change Management
8 19 (2.77%) Migration
8 19 (2.77%) Time Management
9 16 (2.33%) Asset Management
9 16 (2.33%) Break/Fix
9 16 (2.33%) ITSM
10 15 (2.19%) CRM
11 13 (1.90%) Project Delivery
12 12 (1.75%) Digital Marketing
12 12 (1.75%) Programme Management
13 10 (1.46%) Antivirus Management
13 10 (1.46%) ERP
14 9 (1.31%) Inventory Management
Programming Languages
1 23 (3.35%) SQL
2 14 (2.04%) PowerShell
3 11 (1.60%) Java
3 11 (1.60%) Python
4 6 (0.87%) C++
5 4 (0.58%) C
6 3 (0.44%) Perl
7 2 (0.29%) Bash Shell
7 2 (0.29%) C#
7 2 (0.29%) Shell Script
7 2 (0.29%) VB
7 2 (0.29%) VBA
8 1 (0.15%) JavaScript
8 1 (0.15%) PHP
8 1 (0.15%) R
8 1 (0.15%) T-SQL
8 1 (0.15%) VBScript
Qualifications
1 20 (2.92%) Security Cleared
2 16 (2.33%) Microsoft Certification
3 15 (2.19%) Degree
4 12 (1.75%) Cisco Certification
4 12 (1.75%) SC Cleared
5 11 (1.60%) ITIL Certification
6 10 (1.46%) CCNA
7 9 (1.31%) DBS Check
8 7 (1.02%) A+ Certification
9 6 (0.87%) ITIL Foundation Certificate
9 6 (0.87%) MCSE
10 4 (0.58%) MCSA
11 3 (0.44%) CISM
11 3 (0.44%) MCAD
11 3 (0.44%) Network+ Certification
11 3 (0.44%) Numerate Degree
11 3 (0.44%) OCMJD
11 3 (0.44%) PhD
11 3 (0.44%) Postgraduate
12 2 (0.29%) Computer Science Degree
Quality Assurance & Compliance
1 57 (8.31%) SLA
2 6 (0.87%) Cyber Essentials
2 6 (0.87%) GDPR
2 6 (0.87%) ISO/IEC 27001
3 5 (0.73%) GMP
3 5 (0.73%) PCI DSS
4 4 (0.58%) PMO
4 4 (0.58%) Sarbanes-Oxley
5 3 (0.44%) Cyber Essentials PLUS
6 2 (0.29%) GLP
6 2 (0.29%) GxP
6 2 (0.29%) QA
7 1 (0.15%) COBIT
7 1 (0.15%) ISO 9001
System Software
1 258 (37.61%) Active Directory
2 27 (3.94%) VMware Infrastructure
3 11 (1.60%) Hyper-V
4 10 (1.46%) Virtual Desktop
5 6 (0.87%) BitLocker
5 6 (0.87%) Virtual Machines
5 6 (0.87%) XenDesktop
6 5 (0.73%) Firmware
6 5 (0.73%) Virtual Servers
6 5 (0.73%) vSphere
7 2 (0.29%) Docker
7 2 (0.29%) VMware ESXi
7 2 (0.29%) VMware Server
7 2 (0.29%) VMware Workstation
8 1 (0.15%) Microsoft Virtual Server
8 1 (0.15%) NFS
8 1 (0.15%) Terminal Services
8 1 (0.15%) XenApp
Systems Management
1 89 (12.97%) SCCM
2 25 (3.64%) Microsoft Intune
3 13 (1.90%) Jamf Pro
3 13 (1.90%) Norton AntiVirus
4 8 (1.17%) WSUS
5 7 (1.02%) AirWatch
6 4 (0.58%) Single Sign-On
7 2 (0.29%) Cisco CUCM
7 2 (0.29%) EMC NetWorker
7 2 (0.29%) SCVMM
8 1 (0.15%) Active Directory Federation Services
8 1 (0.15%) Backup Exec
8 1 (0.15%) Kubernetes
8 1 (0.15%) McAfee ePO
8 1 (0.15%) Nagios
Vendors
1 231 (33.67%) Microsoft
2 57 (8.31%) Citrix
3 48 (7.00%) VMware
4 45 (6.56%) Apple
5 39 (5.69%) Cisco
6 22 (3.21%) ServiceNow
7 20 (2.92%) Dell
8 18 (2.62%) Google
8 18 (2.62%) SAP
9 14 (2.04%) IBM
9 14 (2.04%) McAfee
9 14 (2.04%) Symantec
10 10 (1.46%) HP
11 8 (1.17%) Adobe
12 7 (1.02%) Ivanti
12 7 (1.02%) Meraki
13 5 (0.73%) Adyen
13 5 (0.73%) Juniper
13 5 (0.73%) Reuters
13 5 (0.73%) Veeam