Period
to 15 December 2018

The median contractor rate for an IT Support was £158 per day in advertised job vacancies in England during the 6 months to 15 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
15 Dec 2018
Same period 2017 Same period 2016
Rank 313 381 349
Rank change year-on-year +68 -32 -5
Contract jobs requiring an IT Support 799 606 665
As % of all contract IT jobs advertised in England 0.84% 0.64% 0.69%
As % of the Job Titles category 0.89% 0.67% 0.73%
Number of daily rates quoted 448 356 338
England median daily rate £158 £160 £160
Median daily rate % change year-on-year -1.41% -0.16% -8.57%
10th Percentile £105 £108 £101
90th Percentile £325 £329 £338
UK median daily rate £158 £150 £160
% change year-on-year +5.00% -6.25% -5.88%
Number of hourly rates quoted 190 119 179
England median hourly rate £15.16 £13.50 £13.50
Median hourly rate % change year-on-year +12.30% - -
10th Percentile £10.36 £10.24 £10.00
90th Percentile £22.93 £28.90 £23.75
UK median hourly rate £15.00 £13.83 £13.14
% change year-on-year +8.50% +5.21% -2.67%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 90,278 90,132 90,674
% of contract IT jobs with a recognized job title 94.72% 94.89% 94.76%
Number of daily rates quoted 60,554 60,345 59,684
England median daily rate £460 £450 £425
Median daily rate % change year-on-year +2.22% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.29%
Number of hourly rates quoted 2,722 2,614 3,005
England median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% +0.11%
10th Percentile £11.02 £10.82 £10.50
90th Percentile £48.75 £48.00 £47.00
UK median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 15 December 2018.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 15 December 2018.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 15 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +46 320 £170 +6.42% 89
South East +29 198 £145 - 108
North of England +12 100 £175 -12.50% 140
Midlands 0 86 £140 -6.67% 84
East of England +20 61 £150 -4.00% 55
North West +18 60 £175 -10.26% 79
West Midlands -14 47 £139 -0.89% 47
East Midlands +13 38 £145 -20.55% 37
South West -34 32 £190 +20.63% 44
Yorkshire -10 28 £155 -22.50% 46
North East -1 12 £173 +23.21% 15
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 December 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 499 (62.45%) Windows
2 354 (44.31%) Active Directory
3 301 (37.67%) Microsoft
4 238 (29.79%) Windows 7
5 237 (29.66%) Microsoft Office
6 224 (28.04%) Windows 10
7 219 (27.41%) Office 365
8 156 (19.52%) ITIL
9 122 (15.27%) Windows Server
10 90 (11.26%) VMware
10 90 (11.26%) Finance
10 90 (11.26%) SCCM
11 84 (10.51%) Apple
12 82 (10.26%) Problem-Solving
13 81 (10.14%) LAN
14 73 (9.14%) Cisco
14 73 (9.14%) Citrix
15 63 (7.88%) Apple iOS
16 62 (7.76%) DNS
17 61 (7.63%) SLA
18 54 (6.76%) MS Exchange
18 54 (6.76%) Windows Server 2008
19 53 (6.63%) WAN
20 52 (6.51%) SharePoint
20 52 (6.51%) ServiceNow
21 50 (6.26%) DHCP
22 47 (5.88%) TCP/IP
23 46 (5.76%) Service Management
23 46 (5.76%) iPhone
24 45 (5.63%) Android

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (6.76%) MS Exchange
2 52 (6.51%) SharePoint
3 31 (3.88%) Skype for Business
4 14 (1.75%) Exchange Server 2010
5 8 (1.00%) Exchange Server 2013
6 6 (0.75%) Apache
7 5 (0.63%) IIS
8 4 (0.50%) IBM Notes
9 3 (0.38%) CMS
9 3 (0.38%) IBM Domino
9 3 (0.38%) WordPress
10 2 (0.25%) Blackberry Enterprise Server
10 2 (0.25%) Tomcat
10 2 (0.25%) WebSphere
11 1 (0.13%) BizTalk Server
11 1 (0.13%) Confluence
11 1 (0.13%) Moodle
11 1 (0.13%) SharePoint 2010
11 1 (0.13%) SharePoint 2013
Applications
1 237 (29.66%) Microsoft Office
2 31 (3.88%) Microsoft Excel
3 20 (2.50%) Microsoft PowerPoint
4 7 (0.88%) MS Visio
5 6 (0.75%) CINEMA 4D
6 3 (0.38%) Adobe Captivate
7 2 (0.25%) Acrobat
7 2 (0.25%) Microsoft Project
8 1 (0.13%) Photoshop
8 1 (0.13%) Spreadsheet
8 1 (0.13%) Windchill
Business Applications
1 3 (0.38%) LatentZero
1 3 (0.38%) Remedy ITSM
2 2 (0.25%) Carpe Diem
2 2 (0.25%) Dynamics AX
2 2 (0.25%) Dynamics NAV
2 2 (0.25%) Elite 3E
2 2 (0.25%) ENOVIA
3 1 (0.13%) Dynamics GP
3 1 (0.13%) NetSuite
Cloud Services
1 219 (27.41%) Office 365
2 21 (2.63%) Microsoft Azure
3 18 (2.25%) G Suite
4 10 (1.25%) Amazon AWS
4 10 (1.25%) Mimecast
4 10 (1.25%) OneDrive
5 7 (0.88%) Cloud Computing
6 4 (0.50%) Google Drive
6 4 (0.50%) GoToWebinar
7 2 (0.25%) SaaS
8 1 (0.13%) Azure Active Directory
8 1 (0.13%) Google Cloud Platform
8 1 (0.13%) Yammer
Communications & Networking
1 81 (10.14%) LAN
2 62 (7.76%) DNS
3 53 (6.63%) WAN
4 50 (6.26%) DHCP
5 47 (5.88%) TCP/IP
6 44 (5.51%) Skype
7 39 (4.88%) VPN
8 37 (4.63%) Firewall
8 37 (4.63%) Wireless
9 32 (4.01%) Wi-Fi
10 30 (3.75%) VoIP
11 22 (2.75%) Cisco IOS
12 19 (2.38%) Internet
13 16 (2.00%) Remote Desktop
13 16 (2.00%) WLAN
14 15 (1.88%) Network Security
15 9 (1.13%) Intranet
15 9 (1.13%) Telepresence
15 9 (1.13%) WebEx
16 8 (1.00%) VLAN
Database & Business Intelligence
1 14 (1.75%) SQL Server
2 6 (0.75%) Data Warehouse
3 4 (0.50%) Relational Database
4 2 (0.25%) MS Access
4 2 (0.25%) Oracle Database
4 2 (0.25%) SQL Server 2005
5 1 (0.13%) Apache Cassandra
5 1 (0.13%) Crystal Reports
5 1 (0.13%) Electronic Patient Records
5 1 (0.13%) GIS
5 1 (0.13%) SQL Server 2008
5 1 (0.13%) SQL Server 2012
Development Applications
1 10 (1.25%) JIRA
2 1 (0.13%) Hudson
General
1 90 (11.26%) Finance
2 35 (4.38%) Retail
3 20 (2.50%) Telecoms
4 16 (2.00%) Banking
5 14 (1.75%) Front Office
6 12 (1.50%) Law
6 12 (1.50%) Legal
7 10 (1.25%) Manufacturing
8 9 (1.13%) Billing
8 9 (1.13%) Spanish Language
9 7 (0.88%) Marketing
10 6 (0.75%) Pharmaceutical
11 5 (0.63%) Humanities
11 5 (0.63%) Japanese Language
11 5 (0.63%) Publishing
11 5 (0.63%) Social Science
12 4 (0.50%) Back Office
12 4 (0.50%) Financial Institution
12 4 (0.50%) Investment Banking
13 3 (0.38%) Automotive
Libraries, Frameworks & Software Standards
1 5 (0.63%) Web Services
2 2 (0.25%) .NET
2 2 (0.25%) CSS
2 2 (0.25%) HTML
2 2 (0.25%) Middleware
2 2 (0.25%) XMPP
3 1 (0.13%) ASP.NET
3 1 (0.13%) COM
3 1 (0.13%) EDI
3 1 (0.13%) Flash
3 1 (0.13%) RabbitMQ
3 1 (0.13%) WSDL
3 1 (0.13%) XML
Miscellaneous
1 46 (5.76%) iPhone
2 38 (4.76%) Analytical Skills
3 37 (4.63%) Self-Motivation
3 37 (4.63%) Smartphone
4 34 (4.26%) Video Conferencing
5 30 (3.75%) Blackberry
6 26 (3.25%) iPad
7 24 (3.00%) Driving Licence
8 16 (2.00%) Data Centre
9 14 (1.75%) Management Information System
10 12 (1.50%) EPoS
11 11 (1.38%) NHS
12 8 (1.00%) Fat Client
12 8 (1.00%) Thin Client
13 7 (0.88%) User Experience
14 6 (0.75%) CMDB
14 6 (0.75%) Wiki
15 4 (0.50%) Handset
15 4 (0.50%) Online Gambling
16 3 (0.38%) Replication
Operating Systems
1 499 (62.45%) Windows
2 238 (29.79%) Windows 7
3 224 (28.04%) Windows 10
4 122 (15.27%) Windows Server
5 63 (7.88%) Apple iOS
6 54 (6.76%) Windows Server 2008
7 45 (5.63%) Android
8 41 (5.13%) Windows 8
9 40 (5.01%) Windows Server 2012
10 35 (4.38%) Linux
11 34 (4.26%) Mac OS X
12 30 (3.75%) Mac OS
13 27 (3.38%) Windows XP
14 20 (2.50%) Unix
15 7 (0.88%) Windows Server 2003
16 3 (0.38%) SUSE Linux Enterprise Server
16 3 (0.38%) Windows 2000
17 2 (0.25%) Oracle Linux
17 2 (0.25%) Solaris
17 2 (0.25%) Windows Vista
Processes & Methodologies
1 156 (19.52%) ITIL
2 82 (10.26%) Problem-Solving
3 46 (5.76%) Service Management
4 30 (3.75%) Service Delivery
5 29 (3.63%) Change Management
6 28 (3.50%) Asset Management
7 27 (3.38%) Proactive Monitoring
8 26 (3.25%) Continuous Improvement
9 24 (3.00%) Incident Management
10 22 (2.75%) Disaster Recovery
11 21 (2.63%) Migration
12 20 (2.50%) Time Management
13 19 (2.38%) ITSM
14 18 (2.25%) Patch Management
15 15 (1.88%) Problem Management
16 14 (1.75%) Information Security
17 13 (1.63%) Data Protection
17 13 (1.63%) Project Management
17 13 (1.63%) Root Cause Analysis
17 13 (1.63%) Software Deployment
Programming Languages
1 27 (3.38%) PowerShell
2 26 (3.25%) SQL
3 14 (1.75%) VB
4 8 (1.00%) VBA
5 7 (0.88%) Java
6 6 (0.75%) C
7 5 (0.63%) Perl
7 5 (0.63%) Shell Script
8 4 (0.50%) C#
8 4 (0.50%) Python
9 3 (0.38%) PHP
10 2 (0.25%) Bash Shell
10 2 (0.25%) VBScript
11 1 (0.13%) COBOL
11 1 (0.13%) JavaScript
Qualifications
1 45 (5.63%) Degree
1 45 (5.63%) Microsoft Certification
2 34 (4.26%) MCP
3 26 (3.25%) MCSA
4 25 (3.13%) MCSE
5 24 (3.00%) ITIL Certification
6 19 (2.38%) DBS Check
7 17 (2.13%) Security Cleared
8 14 (1.75%) ITIL Foundation Certificate
8 14 (1.75%) SC Cleared
9 13 (1.63%) MCTS
10 10 (1.25%) Cisco Certification
10 10 (1.25%) PRINCE2 Certification
11 9 (1.13%) A+ Certification
12 8 (1.00%) BPSS Clearance
13 7 (0.88%) CCNA
13 7 (0.88%) Postgraduate
14 6 (0.75%) Computer Science Degree
15 5 (0.63%) MCITP
15 5 (0.63%) Numerate Degree
Quality Assurance & Compliance
1 61 (7.63%) SLA
2 10 (1.25%) PMO
3 4 (0.50%) QA
4 3 (0.38%) GDPR
5 1 (0.13%) Data Quality
5 1 (0.13%) Disclosure Scotland
5 1 (0.13%) GxP
5 1 (0.13%) HL7
5 1 (0.13%) ISO/IEC 27001
System Software
1 354 (44.31%) Active Directory
2 44 (5.51%) VMware Infrastructure
3 29 (3.63%) Hyper-V
4 15 (1.88%) BitLocker
5 10 (1.25%) vSphere
6 9 (1.13%) Virtual Desktop
6 9 (1.13%) VMware ESXi
6 9 (1.13%) XenApp
7 6 (0.75%) Virtual Servers
8 4 (0.50%) Microsoft Virtual Server
9 3 (0.38%) Terminal Services
9 3 (0.38%) VMware Server
9 3 (0.38%) XenDesktop
10 2 (0.25%) NFS
10 2 (0.25%) ProxySG
10 2 (0.25%) StorNext
10 2 (0.25%) VMware Workstation
11 1 (0.13%) IAG
11 1 (0.13%) Virtual Machines
11 1 (0.13%) XenServer
Systems Management
1 90 (11.26%) SCCM
2 16 (2.00%) Systems Management Server (SMS)
3 14 (1.75%) AirWatch
3 14 (1.75%) Backup Exec
3 14 (1.75%) Jamf Pro
4 12 (1.50%) Microsoft Intune
5 7 (0.88%) WSUS
6 6 (0.75%) McAfee ePO
7 3 (0.38%) Cisco CUCM
7 3 (0.38%) Norton AntiVirus
7 3 (0.38%) vCenter Server
8 2 (0.25%) Cisco UCCX
8 2 (0.25%) Nagios
8 2 (0.25%) SCOM
8 2 (0.25%) SolarWinds Orion
8 2 (0.25%) Tivoli
9 1 (0.13%) Control-M
9 1 (0.13%) OpenView
9 1 (0.13%) Tivoli Storage Manager
9 1 (0.13%) ZENworks
Vendors
1 301 (37.67%) Microsoft
2 90 (11.26%) VMware
3 84 (10.51%) Apple
4 73 (9.14%) Cisco
4 73 (9.14%) Citrix
5 52 (6.51%) ServiceNow
6 29 (3.63%) HP
7 26 (3.25%) Remedy
8 21 (2.63%) Avaya
9 17 (2.13%) Meraki
10 16 (2.00%) Bloomberg
11 15 (1.88%) McAfee
11 15 (1.88%) Polycom
12 14 (1.75%) Symantec
13 12 (1.50%) Adobe
13 12 (1.50%) Altiris
13 12 (1.50%) Google
13 12 (1.50%) Reuters
14 11 (1.38%) Sophos
15 9 (1.13%) Ivanti