Period
to 22 September 2018

The median contractor rate for an IT Support was £158 per day in advertised job vacancies in England during the 6 months to 22 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 313 406 360
Rank change year-on-year +93 -46 -1
Contract jobs requiring an IT Support 763 524 656
As % of all contract IT jobs advertised in England 0.82% 0.58% 0.66%
As % of the Job Titles category 0.86% 0.61% 0.69%
Number of daily rates quoted 410 299 330
England median daily rate £158 £155 £170
Median daily rate % change year-on-year +1.61% -8.82% -
10th Percentile £105 £106 £103
90th Percentile £315 £338 £350
UK median daily rate £155 £150 £165
% change year-on-year +3.33% -9.09% -
Number of hourly rates quoted 197 114 168
England median hourly rate £15.00 £15.50 £14.00
Median hourly rate % change year-on-year -3.23% +10.71% +2.30%
10th Percentile £10.35 £10.09 £10.00
90th Percentile £22.20 £28.04 £23.08
UK median hourly rate £15.00 £15.00 £13.85
% change year-on-year - +8.30% -0.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,232 86,107 94,568
% of contract IT jobs with a recognized job title 94.74% 94.89% 94.98%
Number of daily rates quoted 58,610 56,833 62,434
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,848 2,560 2,899
England median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +6.92%
10th Percentile £11.09 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.01
UK median hourly rate £17.73 £18.70 £19.00
% change year-on-year -5.19% -1.58% +6.03%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 22 September 2018.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 22 September 2018.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +56 304 £170 - 100
South East +49 186 £145 - 99
North of England +16 93 £175 -7.89% 131
Midlands -3 78 £140 +3.70% 89
North West +8 59 £175 +16.67% 73
East of England +5 55 £156 +0.81% 54
East Midlands +20 44 £148 -1.67% 30
South West 0 44 £130 -21.21% 53
West Midlands -27 33 £130 - 59
Yorkshire -4 27 £155 -26.19% 39
North East -14 7 £336 +149.07% 19
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 September 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 475 (62.25%) Windows
2 342 (44.82%) Active Directory
3 293 (38.40%) Microsoft
4 215 (28.18%) Windows 7
5 213 (27.92%) Microsoft Office
6 204 (26.74%) Windows 10
7 189 (24.77%) Office 365
8 168 (22.02%) ITIL
9 122 (15.99%) Windows Server
10 94 (12.32%) VMware
11 87 (11.40%) Apple
12 84 (11.01%) Finance
13 77 (10.09%) Problem-Solving
14 76 (9.96%) DNS
14 76 (9.96%) LAN
15 75 (9.83%) Cisco
16 72 (9.44%) SCCM
17 69 (9.04%) Citrix
18 64 (8.39%) DHCP
19 61 (7.99%) WAN
20 60 (7.86%) Windows Server 2008
21 59 (7.73%) MS Exchange
22 57 (7.47%) Apple iOS
23 56 (7.34%) Windows 8
23 56 (7.34%) Windows Server 2012
24 54 (7.08%) VPN
25 53 (6.95%) TCP/IP
26 52 (6.82%) SLA
27 51 (6.68%) SharePoint
28 48 (6.29%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (7.73%) MS Exchange
2 51 (6.68%) SharePoint
3 39 (5.11%) Skype for Business
4 16 (2.10%) Exchange Server 2010
5 9 (1.18%) Apache
6 7 (0.92%) IBM Notes
7 6 (0.79%) Blackberry Enterprise Server
7 6 (0.79%) IIS
8 3 (0.39%) Exchange Server 2013
9 2 (0.26%) CMS
9 2 (0.26%) Exchange Server 2003
9 2 (0.26%) Oracle SOA Suite
9 2 (0.26%) SharePoint Server
9 2 (0.26%) Tomcat
9 2 (0.26%) WebSphere
10 1 (0.13%) BizTalk Server
10 1 (0.13%) Confluence
10 1 (0.13%) Moodle
10 1 (0.13%) nginx
10 1 (0.13%) SharePoint 2013
Applications
1 213 (27.92%) Microsoft Office
2 27 (3.54%) Microsoft Excel
3 10 (1.31%) Microsoft PowerPoint
4 7 (0.92%) MS Visio
5 5 (0.66%) CINEMA 4D
6 2 (0.26%) Adobe Captivate
6 2 (0.26%) Microsoft Project
7 1 (0.13%) Acrobat
7 1 (0.13%) CATIA
Business Applications
1 6 (0.79%) Dynamics CRM
2 4 (0.52%) Remedy ITSM
3 3 (0.39%) ENOVIA
4 1 (0.13%) Dynamics NAV
Cloud Services
1 189 (24.77%) Office 365
2 22 (2.88%) Microsoft Azure
3 14 (1.83%) G Suite
4 6 (0.79%) Amazon AWS
4 6 (0.79%) Mimecast
4 6 (0.79%) OneDrive
5 5 (0.66%) Cloud Computing
6 3 (0.39%) Azure Active Directory
7 2 (0.26%) Akamai
8 1 (0.13%) Dynamics 365
8 1 (0.13%) Google Cloud Platform
8 1 (0.13%) Google Drive
8 1 (0.13%) GoToWebinar
8 1 (0.13%) SaaS
8 1 (0.13%) Yammer
Communications & Networking
1 76 (9.96%) DNS
1 76 (9.96%) LAN
2 64 (8.39%) DHCP
3 61 (7.99%) WAN
4 54 (7.08%) VPN
5 53 (6.95%) TCP/IP
6 42 (5.50%) Skype
7 38 (4.98%) Firewall
8 33 (4.33%) Wireless
9 28 (3.67%) VoIP
10 27 (3.54%) Internet
11 25 (3.28%) Wi-Fi
12 23 (3.01%) Cisco IOS
13 20 (2.62%) Remote Desktop
14 14 (1.83%) SAN
15 13 (1.70%) Network Security
15 13 (1.70%) WLAN
16 10 (1.31%) SMS
17 9 (1.18%) VLAN
17 9 (1.18%) WebEx
Database & Business Intelligence
1 20 (2.62%) SQL Server
2 5 (0.66%) Oracle Database
2 5 (0.66%) Relational Database
3 2 (0.26%) Apache Cassandra
3 2 (0.26%) Data Warehouse
3 2 (0.26%) MS Access
3 2 (0.26%) MySQL
3 2 (0.26%) SQL Server 2005
4 1 (0.13%) BusinessObjects
4 1 (0.13%) Crystal Reports
4 1 (0.13%) GIS
4 1 (0.13%) phpMyAdmin
4 1 (0.13%) Power BI
4 1 (0.13%) SQL Server 2008
4 1 (0.13%) SQL Server 2012
Development Applications
1 10 (1.31%) JIRA
2 4 (0.52%) Git (software)
2 4 (0.52%) Subversion
3 1 (0.13%) Toad
3 1 (0.13%) TortoiseSVN
General
1 84 (11.01%) Finance
2 26 (3.41%) Retail
3 22 (2.88%) Banking
3 22 (2.88%) Telecoms
4 14 (1.83%) Law
4 14 (1.83%) Legal
5 11 (1.44%) Front Office
6 9 (1.18%) Financial Institution
6 9 (1.18%) Spanish Language
7 6 (0.79%) Advertising
8 5 (0.66%) Billing
8 5 (0.66%) Games
8 5 (0.66%) Manufacturing
8 5 (0.66%) Pharmaceutical
9 4 (0.52%) Automotive
9 4 (0.52%) Back Office
9 4 (0.52%) Investment Banking
10 3 (0.39%) German Language
10 3 (0.39%) Marketing
10 3 (0.39%) Publishing
Libraries, Frameworks & Software Standards
1 4 (0.52%) .NET
1 4 (0.52%) Web Services
2 2 (0.26%) HTML
2 2 (0.26%) Middleware
2 2 (0.26%) RabbitMQ
3 1 (0.13%) 802.1X
3 1 (0.13%) COM
3 1 (0.13%) CSS
3 1 (0.13%) Flash
3 1 (0.13%) Gearman
3 1 (0.13%) JSP
3 1 (0.13%) LAMP
3 1 (0.13%) LEMP Stack
3 1 (0.13%) XMPP
3 1 (0.13%) XSLT
Miscellaneous
1 41 (5.37%) iPhone
2 35 (4.59%) Video Conferencing
3 34 (4.46%) Smartphone
4 33 (4.33%) Blackberry
5 30 (3.93%) Analytical Skills
6 22 (2.88%) Self-Motivation
7 19 (2.49%) Driving Licence
7 19 (2.49%) iPad
8 13 (1.70%) Management Information System
9 12 (1.57%) NHS
10 10 (1.31%) Fat Client
10 10 (1.31%) Thin Client
11 9 (1.18%) CMDB
11 9 (1.18%) Data Centre
12 8 (1.05%) Replication
13 6 (0.79%) EPoS
13 6 (0.79%) Handset
14 5 (0.66%) Chip and PIN
14 5 (0.66%) Computer Science
15 4 (0.52%) Online Gambling
Operating Systems
1 475 (62.25%) Windows
2 215 (28.18%) Windows 7
3 204 (26.74%) Windows 10
4 122 (15.99%) Windows Server
5 60 (7.86%) Windows Server 2008
6 57 (7.47%) Apple iOS
7 56 (7.34%) Windows 8
7 56 (7.34%) Windows Server 2012
8 47 (6.16%) Android
9 42 (5.50%) Linux
9 42 (5.50%) Mac OS X
10 32 (4.19%) Windows XP
11 23 (3.01%) Mac OS
12 11 (1.44%) Unix
13 7 (0.92%) Windows Server 2003
14 6 (0.79%) CentOS
14 6 (0.79%) SUSE Linux Enterprise Server
15 5 (0.66%) Windows 2000
16 2 (0.26%) Scientific Linux
16 2 (0.26%) Windows Phone
Processes & Methodologies
1 168 (22.02%) ITIL
2 77 (10.09%) Problem-Solving
3 40 (5.24%) Service Management
4 35 (4.59%) Change Management
5 31 (4.06%) Proactive Monitoring
6 29 (3.80%) Service Delivery
7 23 (3.01%) Migration
8 21 (2.75%) Asset Management
9 20 (2.62%) Incident Management
10 19 (2.49%) Continuous Improvement
10 19 (2.49%) Patch Management
10 19 (2.49%) Root Cause Analysis
11 18 (2.36%) ITSM
12 17 (2.23%) Disaster Recovery
12 17 (2.23%) Problem Management
13 16 (2.10%) Information Security
13 16 (2.10%) Infrastructure Engineering
14 15 (1.97%) Project Management
14 15 (1.97%) Time Management
15 14 (1.83%) Stakeholder Management
Programming Languages
1 30 (3.93%) SQL
2 23 (3.01%) PowerShell
3 15 (1.97%) VB
4 7 (0.92%) C
4 7 (0.92%) Java
5 6 (0.79%) C#
6 5 (0.66%) Bash Shell
7 4 (0.52%) Shell Script
8 3 (0.39%) Perl
8 3 (0.39%) PHP
8 3 (0.39%) PL/SQL
8 3 (0.39%) VBA
9 2 (0.26%) COBOL
9 2 (0.26%) Python
10 1 (0.13%) JavaScript
10 1 (0.13%) VBScript
Qualifications
1 48 (6.29%) Microsoft Certification
2 39 (5.11%) Degree
3 30 (3.93%) MCP
4 29 (3.80%) MCSE
5 26 (3.41%) MCSA
6 21 (2.75%) ITIL Certification
6 21 (2.75%) Security Cleared
7 18 (2.36%) DBS Check
7 18 (2.36%) SC Cleared
8 15 (1.97%) Cisco Certification
9 14 (1.83%) ITIL Foundation Certificate
10 10 (1.31%) CCNA
10 10 (1.31%) MCTS
10 10 (1.31%) PRINCE2 Certification
11 7 (0.92%) BPSS Clearance
11 7 (0.92%) Postgraduate
12 6 (0.79%) A+ Certification
13 5 (0.66%) MCITP
13 5 (0.66%) Numerate Degree
14 4 (0.52%) CCNP
Quality Assurance & Compliance
1 52 (6.82%) SLA
2 6 (0.79%) PMO
3 4 (0.52%) ISO/IEC 27001
4 3 (0.39%) GDPR
5 2 (0.26%) PCI DSS
6 1 (0.13%) Data Quality
6 1 (0.13%) ISO 9001
6 1 (0.13%) QA
System Software
1 342 (44.82%) Active Directory
2 47 (6.16%) VMware Infrastructure
3 24 (3.15%) Hyper-V
4 18 (2.36%) BitLocker
5 9 (1.18%) VMware ESXi
6 8 (1.05%) Virtual Servers
6 8 (1.05%) vSphere
7 7 (0.92%) Virtual Desktop
7 7 (0.92%) Virtual Machines
8 6 (0.79%) XenApp
9 5 (0.66%) VMware Server
10 4 (0.52%) Terminal Services
11 3 (0.39%) Microsoft Virtual Server
11 3 (0.39%) XenDesktop
11 3 (0.39%) XenServer
12 2 (0.26%) IAG
12 2 (0.26%) NFS
12 2 (0.26%) StorNext
13 1 (0.13%) ProxySG
13 1 (0.13%) VMware Workstation
Systems Management
1 72 (9.44%) SCCM
2 27 (3.54%) Systems Management Server (SMS)
3 19 (2.49%) Microsoft Intune
4 14 (1.83%) WSUS
5 12 (1.57%) Backup Exec
6 10 (1.31%) AirWatch
7 9 (1.18%) Jamf Pro
8 6 (0.79%) McAfee ePO
9 5 (0.66%) SCOM
9 5 (0.66%) vCenter Server
10 4 (0.52%) SCSM
10 4 (0.52%) ZENworks
11 3 (0.39%) Tivoli
12 2 (0.26%) HP SIM
12 2 (0.26%) Nagios
12 2 (0.26%) Norton AntiVirus
12 2 (0.26%) SolarWinds Orion
12 2 (0.26%) Tivoli Storage Manager
13 1 (0.13%) Cisco UCCX
13 1 (0.13%) SCOrch
Vendors
1 293 (38.40%) Microsoft
2 94 (12.32%) VMware
3 87 (11.40%) Apple
4 75 (9.83%) Cisco
5 69 (9.04%) Citrix
6 44 (5.77%) HP
7 32 (4.19%) ServiceNow
8 25 (3.28%) Remedy
9 23 (3.01%) McAfee
10 15 (1.97%) Ivanti
11 12 (1.57%) Altiris
11 12 (1.57%) Dell
11 12 (1.57%) Veeam
12 11 (1.44%) Oracle
12 11 (1.44%) Polycom
13 10 (1.31%) Bloomberg
13 10 (1.31%) Meraki
14 9 (1.18%) Reuters
14 9 (1.18%) Sophos
14 9 (1.18%) Symantec