Period
to 24 November 2017

The median contractor rate for an IT Support was £160 per day in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 371 341 339
Rank change year-on-year -30 -2 -87
Contract jobs requiring an IT Support 612 671 720
As % of all contract IT jobs advertised in England 0.65% 0.69% 0.69%
As % of the Job Titles category 0.68% 0.73% 0.72%
Number of daily rates quoted 359 336 296
England median daily rate £160 £160 £170
Median daily rate % change year-on-year - -5.88% +3.03%
10th Percentile £108 £101 £107
90th Percentile £330 £338 £313
UK median daily rate £150 £160 £163
% change year-on-year -6.25% -1.54% -
Number of hourly rates quoted 126 180 241
England median hourly rate £14.75 £14.00 £13.50
Median hourly rate % change year-on-year +5.36% +3.70% -2.60%
10th Percentile £10.23 £10.00 £9.25
90th Percentile £33.55 £24.03 £22.50
UK median hourly rate £14.50 £13.50 £13.93
% change year-on-year +7.41% -3.05% +0.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89838 92421 99413
% of contract IT jobs with a recognized job title 94.76% 94.75% 95.00%
Number of daily rates quoted 59916 60828 64292
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £630 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2650 3012 3838
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.85 £46.94 £45.00
UK median hourly rate £18.69 £18.00 £18.00
% change year-on-year +3.81% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 24 November 2017.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 24 November 2017.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 246 £160 -5.88% 53
South East 0 134 £145 -3.33% 54
Midlands +34 77 £150 +1.69% 32
North of England +38 74 £198 +12.86% 50
West Midlands +28 44 £133 -1.85% 24
South West -14 40 £165 +10.00% 21
East of England -21 39 £150 -6.25% 25
North West +27 38 £190 +8.57% 41
East Midlands -5 33 £200 +19.40% 8
Yorkshire +9 25 £200 - 9
North East +63 11 £140 -37.78%
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring IT Support in the job title.

1 412 (67.32%) Windows
2 257 (41.99%) Active Directory
3 226 (36.93%) Microsoft
4 175 (28.59%) Microsoft Office
5 174 (28.43%) Windows 7
6 143 (23.37%) ITIL
7 127 (20.75%) Office 365
8 113 (18.46%) Windows 10
9 105 (17.16%) Windows Server
10 77 (12.58%) VMware
11 65 (10.62%) Cisco
12 63 (10.29%) MS Exchange
13 60 (9.80%) Finance
14 52 (8.50%) Citrix
14 52 (8.50%) SCCM
15 50 (8.17%) DNS
16 49 (8.01%) VMware Infrastructure
17 47 (7.68%) Windows 8
17 47 (7.68%) Android
18 46 (7.52%) Service Management
19 45 (7.35%) TCP/IP
19 45 (7.35%) Apple
19 45 (7.35%) LAN
19 45 (7.35%) Security Cleared
20 44 (7.19%) SLA
21 43 (7.03%) Windows Server 2008
22 40 (6.54%) Microsoft Certification
23 39 (6.37%) WAN
23 39 (6.37%) SharePoint
23 39 (6.37%) Windows Server 2012

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (10.29%) MS Exchange
2 39 (6.37%) SharePoint
3 23 (3.76%) Skype for Business
4 18 (2.94%) Exchange Server 2010
5 8 (1.31%) Exchange Server 2013
5 8 (1.31%) IBM Notes
5 8 (1.31%) IIS
6 6 (0.98%) Blackberry Enterprise Server
6 6 (0.98%) Exchange Server 2007
7 4 (0.65%) SharePoint 2010
8 3 (0.49%) SharePoint 2013
9 2 (0.33%) Moodle
9 2 (0.33%) Tomcat
9 2 (0.33%) WebSphere
10 1 (0.16%) Apache
10 1 (0.16%) Confluence
10 1 (0.16%) Exchange Server 2003
10 1 (0.16%) IBM Domino
10 1 (0.16%) Oracle Workflow
Applications
1 175 (28.59%) Microsoft Office
2 31 (5.07%) Microsoft Excel
3 11 (1.80%) Microsoft PowerPoint
4 5 (0.82%) Microsoft Project
4 5 (0.82%) MS Visio
5 3 (0.49%) CINEMA 4D
5 3 (0.49%) Vectorworks
6 1 (0.16%) Acrobat
6 1 (0.16%) AutoCAD
6 1 (0.16%) HipChat
Business Applications
1 4 (0.65%) Dynamics NAV
2 3 (0.49%) Eikon
2 3 (0.49%) Remedy ITSM
3 2 (0.33%) assyst
3 2 (0.33%) Bankmaster
3 2 (0.33%) Dynamics CRM
4 1 (0.16%) LatentZero
4 1 (0.16%) SAP Oil and Gas
4 1 (0.16%) Teamcenter
Cloud Services
1 127 (20.75%) Office 365
2 12 (1.96%) Microsoft Azure
3 7 (1.14%) Amazon AWS
3 7 (1.14%) G Suite
4 5 (0.82%) Google Drive
5 2 (0.33%) Azure Active Directory
5 2 (0.33%) Mimecast
5 2 (0.33%) OneDrive
6 1 (0.16%) Cloud Computing
6 1 (0.16%) Dynamics 365
6 1 (0.16%) Yammer
Communications & Networking
1 50 (8.17%) DNS
2 45 (7.35%) LAN
2 45 (7.35%) TCP/IP
3 39 (6.37%) WAN
4 37 (6.05%) DHCP
4 37 (6.05%) VPN
5 30 (4.90%) Wireless
6 23 (3.76%) VoIP
7 22 (3.59%) Skype
8 19 (3.10%) Wi-Fi
9 17 (2.78%) SAN
10 13 (2.12%) Firewall
10 13 (2.12%) Internet
11 12 (1.96%) Cisco IOS
11 12 (1.96%) VLAN
12 10 (1.63%) Broadband
12 10 (1.63%) Intranet
13 8 (1.31%) SMS
13 8 (1.31%) Unified Communications
14 5 (0.82%) WebEx
Database & Business Intelligence
1 12 (1.96%) SQL Server
2 4 (0.65%) Relational Database
3 3 (0.49%) Apache Cassandra
4 2 (0.33%) Oracle Database
5 1 (0.16%) Blockchain
5 1 (0.16%) DTS
5 1 (0.16%) EDRMS
5 1 (0.16%) MS Access
5 1 (0.16%) SQL Server 2005
5 1 (0.16%) SQL Server 2012
5 1 (0.16%) SQL Server Integration Services
Development Applications
1 6 (0.98%) JIRA
2 1 (0.16%) PeopleTools
2 1 (0.16%) Subversion
General
1 60 (9.80%) Finance
2 21 (3.43%) Banking
3 19 (3.10%) Law
3 19 (3.10%) Telecoms
4 15 (2.45%) Legal
4 15 (2.45%) Retail
5 10 (1.63%) Advertising
6 8 (1.31%) Automotive
7 7 (1.14%) Back Office
8 5 (0.82%) French Language
8 5 (0.82%) Investment Banking
9 4 (0.65%) Front Office
9 4 (0.65%) Spanish Language
10 3 (0.49%) Manufacturing
10 3 (0.49%) Retail Banking
11 2 (0.33%) Hindi Language
11 2 (0.33%) Pharmaceutical
11 2 (0.33%) Tamil Language
11 2 (0.33%) Urdu Language
12 1 (0.16%) Games
Libraries, Frameworks & Software Standards
1 6 (0.98%) Web Services
2 3 (0.49%) RabbitMQ
3 2 (0.33%) IBM Integration Bus
3 2 (0.33%) WebSphere MQ
4 1 (0.16%) .NET
4 1 (0.16%) 802.1X
4 1 (0.16%) COM
4 1 (0.16%) CSS
4 1 (0.16%) HTML
4 1 (0.16%) JSON
4 1 (0.16%) RESTful
Miscellaneous
1 26 (4.25%) Smartphone
1 26 (4.25%) Video Conferencing
2 24 (3.92%) Analytical Skills
3 21 (3.43%) Data Centre
4 20 (3.27%) Blackberry
5 16 (2.61%) iPhone
6 13 (2.12%) Driving Licence
7 10 (1.63%) BYOD
8 9 (1.47%) iPad
8 9 (1.47%) Management Information System
8 9 (1.47%) Social Network
9 7 (1.14%) Clustering
9 7 (1.14%) Enterprise Software
10 6 (0.98%) Fat Client
10 6 (0.98%) Thin Client
11 5 (0.82%) Equities
11 5 (0.82%) User Experience
12 4 (0.65%) Computer Science
13 3 (0.49%) CMDB
13 3 (0.49%) Data Protection Act
Operating Systems
1 412 (67.32%) Windows
2 174 (28.43%) Windows 7
3 113 (18.46%) Windows 10
4 105 (17.16%) Windows Server
5 47 (7.68%) Android
5 47 (7.68%) Windows 8
6 43 (7.03%) Windows Server 2008
7 39 (6.37%) Windows Server 2012
8 37 (6.05%) Apple iOS
9 26 (4.25%) Mac OS X
10 22 (3.59%) Linux
11 16 (2.61%) Unix
12 13 (2.12%) Windows Server 2003
12 13 (2.12%) Windows XP
13 11 (1.80%) Mac OS
14 5 (0.82%) Windows Mobile
15 2 (0.33%) NetWare
15 2 (0.33%) SUSE
15 2 (0.33%) Windows 2000
15 2 (0.33%) Windows Vista
Processes & Methodologies
1 143 (23.37%) ITIL
2 46 (7.52%) Service Management
3 31 (5.07%) ITSM
4 27 (4.41%) Migration
5 25 (4.08%) Incident Management
6 20 (3.27%) Asset Management
7 19 (3.10%) Agile Software Development
7 19 (3.10%) Disaster Recovery
7 19 (3.10%) Mobile Device Management
7 19 (3.10%) PRINCE2
8 18 (2.94%) Service Delivery
9 17 (2.78%) Project Management
9 17 (2.78%) Time Management
10 16 (2.61%) ITIL V3
11 15 (2.45%) Change Management
12 14 (2.29%) Problem Management
13 13 (2.12%) Line Management
14 12 (1.96%) Coaching
15 10 (1.63%) Document Management
16 9 (1.47%) Data Protection
Programming Languages
1 38 (6.21%) SQL
2 12 (1.96%) Java
3 7 (1.14%) PowerShell
3 7 (1.14%) Shell Script
4 6 (0.98%) Perl
5 5 (0.82%) C
5 5 (0.82%) VB
6 4 (0.65%) C#
6 4 (0.65%) PHP
6 4 (0.65%) VBScript
7 3 (0.49%) Bash Shell
8 2 (0.33%) COBOL
8 2 (0.33%) PL/SQL
8 2 (0.33%) Python
9 1 (0.16%) C++
9 1 (0.16%) T-SQL
9 1 (0.16%) VBA
Qualifications
1 45 (7.35%) Security Cleared
2 40 (6.54%) Microsoft Certification
3 33 (5.39%) SC Cleared
4 30 (4.90%) Degree
5 22 (3.59%) MCSE
6 21 (3.43%) Cisco Certification
7 20 (3.27%) DBS Check
8 16 (2.61%) ITIL Certification
8 16 (2.61%) MCP
9 15 (2.45%) CCNA
10 10 (1.63%) A+ Certification
11 8 (1.31%) MCSA
12 7 (1.14%) ITIL Foundation Certificate
13 6 (0.98%) DV Cleared
14 5 (0.82%) CCIE
14 5 (0.82%) CTC Cleared
14 5 (0.82%) MCDST
14 5 (0.82%) VCAP
14 5 (0.82%) VMware Certified Professional (VCP)
15 4 (0.65%) Computer Science Degree
Quality Assurance & Compliance
1 44 (7.19%) SLA
2 3 (0.49%) Sarbanes-Oxley
3 2 (0.33%) GMP
3 2 (0.33%) PMO
4 1 (0.16%) Data Quality
4 1 (0.16%) Disclosure Scotland
4 1 (0.16%) ISO/IEC 27001
4 1 (0.16%) MiFID
System Software
1 257 (41.99%) Active Directory
2 49 (8.01%) VMware Infrastructure
3 20 (3.27%) Hyper-V
4 11 (1.80%) XenApp
5 8 (1.31%) vSphere
6 7 (1.14%) VMware ESXi
7 4 (0.65%) VMware Workstation
8 3 (0.49%) ISA Server
8 3 (0.49%) Terminal Services
8 3 (0.49%) XenDesktop
9 2 (0.33%) Microsoft App-V
9 2 (0.33%) Virtual Desktop
9 2 (0.33%) Virtual Machines
9 2 (0.33%) Virtual Servers
10 1 (0.16%) BitLocker
10 1 (0.16%) IAG
10 1 (0.16%) VMware NSX
Systems Management
1 52 (8.50%) SCCM
2 16 (2.61%) Systems Management Server (SMS)
3 12 (1.96%) Jamf Pro
4 6 (0.98%) WSUS
5 5 (0.82%) McAfee ePO
6 4 (0.65%) AirWatch
6 4 (0.65%) Backup Exec
7 3 (0.49%) Microsoft Intune
8 2 (0.33%) Forefront Identity Manager
8 2 (0.33%) Norton AntiVirus
9 1 (0.16%) ArcSight ESM
9 1 (0.16%) DameWare
9 1 (0.16%) NetBackup
9 1 (0.16%) Nmap
9 1 (0.16%) OpenVAS
9 1 (0.16%) Puppet
9 1 (0.16%) SmoothWall
9 1 (0.16%) SolarWinds Orion
9 1 (0.16%) Symantec Endpoint Protection
9 1 (0.16%) Tivoli
Vendors
1 226 (36.93%) Microsoft
2 77 (12.58%) VMware
3 65 (10.62%) Cisco
4 52 (8.50%) Citrix
5 45 (7.35%) Apple
6 28 (4.58%) HP
7 21 (3.43%) Google
8 19 (3.10%) ServiceNow
9 15 (2.45%) Meraki
10 14 (2.29%) Avaya
10 14 (2.29%) Dell
11 10 (1.63%) Bloomberg
11 10 (1.63%) McAfee
12 9 (1.47%) Oracle
12 9 (1.47%) Remedy
13 8 (1.31%) Lotus
13 8 (1.31%) Symantec
14 7 (1.14%) NetApp
15 6 (0.98%) CheckPoint
15 6 (0.98%) IBM