Period
to 21 June 2018

The median contractor rate for an IT Support was £160 per day in advertised job vacancies in England during the 6 months to 21 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 345 386 381
Rank change year-on-year +41 -5 -60
Contract jobs requiring an IT Support 671 495 606
As % of all contract IT jobs advertised in England 0.73% 0.59% 0.62%
As % of the Job Titles category 0.77% 0.62% 0.65%
Number of daily rates quoted 344 242 273
England median daily rate £160 £163 £175
Median daily rate % change year-on-year -1.54% -7.14% +7.03%
10th Percentile £105 £103 £105
90th Percentile £318 £338 £362
UK median daily rate £160 £160 £173
% change year-on-year - -7.25% +6.15%
Number of hourly rates quoted 186 111 178
England median hourly rate £15.00 £15.00 £14.50
Median hourly rate % change year-on-year - +3.45% +4.54%
10th Percentile £10.50 £10.50 £9.00
90th Percentile £21.25 £23.00 £23.08
UK median hourly rate £14.60 £14.45 £14.50
% change year-on-year +1.04% -0.34% +4.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,588 79,793 93,560
% of contract IT jobs with a recognized job title 94.80% 94.95% 95.22%
Number of daily rates quoted 57,188 51,943 61,560
England median daily rate £450 £435 £425
Median daily rate % change year-on-year +3.45% +2.35% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,788 2,609 2,843
England median hourly rate £18.52 £18.70 £20.00
Median hourly rate % change year-on-year -0.94% -6.53% +14.29%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.91
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 21 June 2018.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 21 June 2018.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 262 £169 -13.33% 98
South East +36 175 £153 +3.39% 111
North of England -11 76 £140 +14.29% 134
South West +23 63 £130 -37.35% 45
Midlands -11 51 £158 +26.00% 84
North West +8 48 £120 +14.29% 83
East of England -3 42 £173 +11.29% 53
East Midlands +4 27 £200 +60.00% 29
West Midlands -15 24 £130 +8.33% 55
Yorkshire -8 21 £175 +6.87% 34
North East -3 7 £233 - 17
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 June 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 421 (62.74%) Windows
2 321 (47.84%) Active Directory
3 238 (35.47%) Microsoft
4 195 (29.06%) Microsoft Office
5 156 (23.25%) Windows 7
6 145 (21.61%) Windows 10
7 139 (20.72%) Office 365
8 134 (19.97%) Windows Server
9 128 (19.08%) ITIL
10 67 (9.99%) DNS
11 66 (9.84%) MS Exchange
12 62 (9.24%) Finance
13 61 (9.09%) Citrix
14 60 (8.94%) Windows Server 2012
15 59 (8.79%) VMware
16 57 (8.49%) Problem-Solving
17 55 (8.20%) Windows Server 2008
18 54 (8.05%) Cisco
19 52 (7.75%) Windows 8
19 52 (7.75%) LAN
20 51 (7.60%) DHCP
21 49 (7.30%) VPN
22 48 (7.15%) WAN
23 46 (6.86%) Apple
24 45 (6.71%) TCP/IP
24 45 (6.71%) SQL
24 45 (6.71%) SCCM
25 42 (6.26%) SLA
26 37 (5.51%) Service Management
26 37 (5.51%) Skype for Business

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (9.84%) MS Exchange
2 37 (5.51%) Skype for Business
3 36 (5.37%) SharePoint
4 17 (2.53%) Exchange Server 2010
5 12 (1.79%) IIS
6 10 (1.49%) Apache
6 10 (1.49%) IBM Notes
7 7 (1.04%) Blackberry Enterprise Server
8 4 (0.60%) JBoss
8 4 (0.60%) Tomcat
9 3 (0.45%) Exchange Server 2003
9 3 (0.45%) Exchange Server 2007
9 3 (0.45%) WebSphere
10 2 (0.30%) Exchange Server 2013
10 2 (0.30%) Oracle SOA Suite
10 2 (0.30%) SharePoint Server
10 2 (0.30%) WordPress
11 1 (0.15%) Confluence
11 1 (0.15%) SharePoint 2010
11 1 (0.15%) SharePoint 2013
Applications
1 195 (29.06%) Microsoft Office
2 35 (5.22%) Microsoft Excel
3 13 (1.94%) Microsoft PowerPoint
4 4 (0.60%) Microsoft Project
4 4 (0.60%) MS Visio
5 2 (0.30%) Adobe Creative Suite
6 1 (0.15%) Adobe Illustrator
6 1 (0.15%) CATIA
6 1 (0.15%) Photoshop
Business Applications
1 14 (2.09%) Dynamics CRM
2 4 (0.60%) Eikon
3 3 (0.45%) Remedy ITSM
4 2 (0.30%) Dynamics NAV
4 2 (0.30%) Elite 3E
4 2 (0.30%) ENOVIA
5 1 (0.15%) Oracle Payroll
Cloud Services
1 139 (20.72%) Office 365
2 22 (3.28%) Microsoft Azure
3 14 (2.09%) G Suite
4 2 (0.30%) Akamai
4 2 (0.30%) Amazon AWS
4 2 (0.30%) Azure Active Directory
4 2 (0.30%) Cloud Computing
4 2 (0.30%) Dynamics 365
4 2 (0.30%) Mimecast
5 1 (0.15%) Google Cloud Platform
5 1 (0.15%) GoToWebinar
5 1 (0.15%) SaaS
Communications & Networking
1 67 (9.99%) DNS
2 52 (7.75%) LAN
3 51 (7.60%) DHCP
4 49 (7.30%) VPN
5 48 (7.15%) WAN
6 45 (6.71%) TCP/IP
7 37 (5.51%) Skype
8 31 (4.62%) Internet
9 18 (2.68%) VoIP
10 17 (2.53%) Firewall
11 16 (2.38%) Wireless
12 14 (2.09%) Remote Desktop
12 14 (2.09%) Wi-Fi
13 10 (1.49%) SAN
14 9 (1.34%) WLAN
15 8 (1.19%) FTP
16 7 (1.04%) NAS
16 7 (1.04%) Network Security
17 6 (0.89%) Cisco IOS
17 6 (0.89%) Intranet
Database & Business Intelligence
1 29 (4.32%) SQL Server
2 7 (1.04%) MS Access
2 7 (1.04%) Relational Database
3 6 (0.89%) Crystal Reports
4 5 (0.75%) Oracle Database
5 4 (0.60%) SQL Server 2005
6 2 (0.30%) Azure SQL Database
6 2 (0.30%) Blockchain
6 2 (0.30%) MySQL
7 1 (0.15%) BusinessObjects
7 1 (0.15%) Data Warehouse
7 1 (0.15%) DB2
7 1 (0.15%) GIS
7 1 (0.15%) Oracle Reports
7 1 (0.15%) phpMyAdmin
7 1 (0.15%) Power BI
7 1 (0.15%) RDBMS
7 1 (0.15%) SQL Server 2008
7 1 (0.15%) SQL Server 2012
7 1 (0.15%) SQLPlus
Development Applications
1 8 (1.19%) JIRA
2 4 (0.60%) Git (software)
2 4 (0.60%) Subversion
3 2 (0.30%) MSI
4 1 (0.15%) Serena SBM
4 1 (0.15%) Toad
4 1 (0.15%) TortoiseSVN
General
1 62 (9.24%) Finance
2 23 (3.43%) Retail
3 21 (3.13%) Banking
4 20 (2.98%) Telecoms
5 16 (2.38%) Manufacturing
6 14 (2.09%) Law
6 14 (2.09%) Legal
7 9 (1.34%) Advertising
8 7 (1.04%) Financial Institution
9 6 (0.89%) Front Office
10 4 (0.60%) Investment Banking
10 4 (0.60%) Pharmaceutical
11 3 (0.45%) German Language
12 2 (0.30%) Automotive
12 2 (0.30%) Back Office
12 2 (0.30%) Billing
12 2 (0.30%) Corporate Banking
12 2 (0.30%) Games
12 2 (0.30%) Private Banking
12 2 (0.30%) Publishing
Libraries, Frameworks & Software Standards
1 6 (0.89%) XML
2 5 (0.75%) .NET
3 3 (0.45%) CSS
3 3 (0.45%) HTML
3 3 (0.45%) Web Services
4 2 (0.30%) XSLT
4 2 (0.30%) X-Windows
5 1 (0.15%) 802.1X
5 1 (0.15%) Gearman
5 1 (0.15%) IBM Integration Bus
5 1 (0.15%) jQuery
5 1 (0.15%) JSP
5 1 (0.15%) LAMP
5 1 (0.15%) LEMP Stack
5 1 (0.15%) Middleware
5 1 (0.15%) RabbitMQ
5 1 (0.15%) WebSphere MQ
5 1 (0.15%) XSL
Miscellaneous
1 27 (4.02%) Smartphone
2 26 (3.87%) Blackberry
3 25 (3.73%) iPhone
4 24 (3.58%) Analytical Skills
5 19 (2.83%) Driving Licence
6 18 (2.68%) Self-Motivation
7 13 (1.94%) Management Information System
7 13 (1.94%) Video Conferencing
8 11 (1.64%) NHS
9 9 (1.34%) iPad
10 7 (1.04%) CMDB
10 7 (1.04%) Handset
11 6 (0.89%) Computer Science
11 6 (0.89%) Fat Client
11 6 (0.89%) Thin Client
12 5 (0.75%) Chip and PIN
12 5 (0.75%) LIMS
12 5 (0.75%) Replication
13 3 (0.45%) CCTV
13 3 (0.45%) Equities
Operating Systems
1 421 (62.74%) Windows
2 156 (23.25%) Windows 7
3 145 (21.61%) Windows 10
4 134 (19.97%) Windows Server
5 60 (8.94%) Windows Server 2012
6 55 (8.20%) Windows Server 2008
7 52 (7.75%) Windows 8
8 36 (5.37%) Android
9 28 (4.17%) Apple iOS
9 28 (4.17%) Linux
10 27 (4.02%) Mac OS X
11 19 (2.83%) Windows XP
12 18 (2.68%) Mac OS
13 13 (1.94%) Windows Server 2003
14 11 (1.64%) Unix
15 4 (0.60%) CentOS
15 4 (0.60%) SUSE Linux Enterprise Server
15 4 (0.60%) Windows 2000
15 4 (0.60%) Windows Mobile
16 3 (0.45%) Windows Phone
Processes & Methodologies
1 128 (19.08%) ITIL
2 57 (8.49%) Problem-Solving
3 37 (5.51%) Service Management
4 24 (3.58%) Migration
4 24 (3.58%) Service Delivery
5 21 (3.13%) Change Management
5 21 (3.13%) CRM
6 18 (2.68%) Incident Management
6 18 (2.68%) ITSM
6 18 (2.68%) Problem Management
7 16 (2.38%) Continuous Improvement
7 16 (2.38%) Root Cause Analysis
8 14 (2.09%) ERP
9 13 (1.94%) Asset Management
9 13 (1.94%) Information Security
9 13 (1.94%) Project Management
10 12 (1.79%) Proactive Monitoring
11 11 (1.64%) Mobile Device Management
11 11 (1.64%) Time Management
12 10 (1.49%) Hardware Maintenance
Programming Languages
1 45 (6.71%) SQL
2 14 (2.09%) PowerShell
3 8 (1.19%) Java
3 8 (1.19%) VBA
4 7 (1.04%) C#
5 6 (0.89%) VB
6 5 (0.75%) Bash Shell
6 5 (0.75%) Perl
6 5 (0.75%) PHP
6 5 (0.75%) PL/SQL
6 5 (0.75%) Shell Script
7 3 (0.45%) C
8 2 (0.30%) JavaScript
9 1 (0.15%) COBOL
9 1 (0.15%) Python
Qualifications
1 21 (3.13%) Security Cleared
2 20 (2.98%) Degree
3 19 (2.83%) Microsoft Certification
4 18 (2.68%) MCP
4 18 (2.68%) SC Cleared
5 16 (2.38%) DBS Check
6 13 (1.94%) ITIL Certification
7 12 (1.79%) MCSE
8 11 (1.64%) Cisco Certification
9 8 (1.19%) CCNA
10 7 (1.04%) ITIL Foundation Certificate
11 6 (0.89%) A+ Certification
12 5 (0.75%) MCITP
12 5 (0.75%) MCSA
13 3 (0.45%) CCNP
13 3 (0.45%) Computer Science Degree
13 3 (0.45%) DV Cleared
14 2 (0.30%) CompTIA Security+
15 1 (0.15%) Check Point Certification
15 1 (0.15%) CISSP
Quality Assurance & Compliance
1 42 (6.26%) SLA
2 5 (0.75%) PMO
3 4 (0.60%) ISO/IEC 27001
4 2 (0.30%) PCI DSS
5 1 (0.15%) 21 CFR Part 11
5 1 (0.15%) ISO 9001
System Software
1 321 (47.84%) Active Directory
2 34 (5.07%) VMware Infrastructure
3 12 (1.79%) Hyper-V
4 9 (1.34%) Virtual Machines
4 9 (1.34%) XenApp
5 8 (1.19%) BitLocker
6 5 (0.75%) Terminal Services
7 4 (0.60%) Virtual Desktop
7 4 (0.60%) Virtual Servers
7 4 (0.60%) VMware Server
7 4 (0.60%) XenServer
8 3 (0.45%) VMware ESXi
8 3 (0.45%) VMware Workstation
9 2 (0.30%) Microsoft App-V
9 2 (0.30%) vSphere
10 1 (0.15%) IAG
10 1 (0.15%) NFS
10 1 (0.15%) VirtualBox
10 1 (0.15%) Xen
Systems Management
1 45 (6.71%) SCCM
2 33 (4.92%) Systems Management Server (SMS)
3 16 (2.38%) Microsoft Intune
4 9 (1.34%) WSUS
5 6 (0.89%) SCOM
6 5 (0.75%) AirWatch
7 4 (0.60%) Backup Exec
8 3 (0.45%) OpenView
8 3 (0.45%) OVSD
8 3 (0.45%) SCSM
8 3 (0.45%) ZENworks
9 2 (0.30%) Tivoli
9 2 (0.30%) Tivoli Storage Manager
9 2 (0.30%) vCenter Server
10 1 (0.15%) Ansible
10 1 (0.15%) HP SIM
10 1 (0.15%) Microsoft Clustering
10 1 (0.15%) Single Sign-On
Vendors
1 238 (35.47%) Microsoft
2 61 (9.09%) Citrix
3 59 (8.79%) VMware
4 54 (8.05%) Cisco
5 46 (6.86%) Apple
6 35 (5.22%) HP
7 14 (2.09%) McAfee
7 14 (2.09%) Oracle
7 14 (2.09%) Remedy
7 14 (2.09%) ServiceNow
8 13 (1.94%) Ivanti
9 12 (1.79%) Dell
10 9 (1.34%) IBM
11 7 (1.04%) Adobe
11 7 (1.04%) Google
12 6 (0.89%) Bloomberg
12 6 (0.89%) Lotus
12 6 (0.89%) Samsung
12 6 (0.89%) Veeam
13 5 (0.75%) Meraki