Period
to 25 February 2018

The median contractor rate for an IT Support was £160 per day in advertised job vacancies in England during the 6 months to 25 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK > England
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 357 346 323
Rank change year-on-year -11 -23 -82
Contract jobs requiring an IT Support 627 602 730
As % of all contract IT jobs advertised in England 0.68% 0.68% 0.74%
As % of the Job Titles category 0.72% 0.72% 0.77%
Number of daily rates quoted 338 294 305
England median daily rate £160 £160 £180
Median daily rate % change year-on-year - -11.11% +12.50%
10th Percentile £112 £100 £108
90th Percentile £325 £325 £345
UK median daily rate £160 £160 £175
% change year-on-year - -8.57% +9.38%
Number of hourly rates quoted 154 159 250
England median hourly rate £13.88 £14.00 £13.50
Median hourly rate % change year-on-year -0.89% +3.70% -3.57%
10th Percentile £10.50 £10.00 £9.66
90th Percentile £26.50 £23.90 £22.51
UK median hourly rate £14.00 £13.50 £13.50
% change year-on-year +3.70% - -3.12%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,052 83,568 94,384
% of contract IT jobs with a recognized job title 94.74% 94.76% 95.15%
Number of daily rates quoted 58,378 54,897 61,302
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,578 2,921 3,462
England median hourly rate £18.70 £18.39 £18.50
Median hourly rate % change year-on-year +1.69% -0.59% +11.06%
10th Percentile £11.00 £10.60 £10.33
90th Percentile £48.57 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support in England.

Contractor daily rate trend for IT Support in England

IT Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing IT Support in England over the 6 months to 25 February 2018.

Contractor daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support in England.

Contractor hourly rate trend for IT Support in England

IT Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing IT Support in England over the 6 months to 25 February 2018.

Contractor hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 25 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 243 £173 -1.43% 104
South East +13 167 £158 +0.80% 156
North of England +17 73 £177 +18.17% 189
Midlands +10 59 £155 +24.00% 133
South West +8 52 £155 +10.71% 73
West Midlands +25 39 £150 +25.00% 83
North West +20 39 £187 +59.36% 113
East of England -39 30 £140 -26.32% 74
Yorkshire -20 22 £180 - 64
East Midlands -16 20 £200 +60.00% 50
North East +60 12 £140 -6.67% 12
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 February 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 424 (67.62%) Windows
2 304 (48.48%) Active Directory
3 231 (36.84%) Microsoft
4 214 (34.13%) Microsoft Office
5 157 (25.04%) Windows 7
6 139 (22.17%) ITIL
7 134 (21.37%) Office 365
8 126 (20.10%) Windows 10
9 122 (19.46%) Windows Server
10 69 (11.00%) MS Exchange
11 67 (10.69%) Finance
12 63 (10.05%) VMware
13 54 (8.61%) Cisco
14 49 (7.81%) SLA
15 48 (7.66%) Apple
16 46 (7.34%) Service Management
17 45 (7.18%) Citrix
18 43 (6.86%) Windows Server 2012
18 43 (6.86%) SQL
19 42 (6.70%) SCCM
19 42 (6.70%) Windows 8
20 41 (6.54%) DNS
21 40 (6.38%) LAN
22 39 (6.22%) VPN
22 39 (6.22%) Windows Server 2008
23 38 (6.06%) VMware Infrastructure
23 38 (6.06%) Microsoft Excel
24 37 (5.90%) TCP/IP
25 33 (5.26%) WAN
25 33 (5.26%) SharePoint

IT Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (11.00%) MS Exchange
2 33 (5.26%) SharePoint
3 19 (3.03%) Exchange Server 2010
4 17 (2.71%) Skype for Business
5 10 (1.59%) IBM Notes
5 10 (1.59%) IIS
6 8 (1.28%) Exchange Server 2013
7 6 (0.96%) Apache
8 4 (0.64%) Exchange Server 2007
8 4 (0.64%) Tomcat
8 4 (0.64%) WebSphere
9 3 (0.48%) IBM Domino
9 3 (0.48%) SharePoint 2010
9 3 (0.48%) SharePoint 2013
10 2 (0.32%) Blackberry Enterprise Server
10 2 (0.32%) Confluence
10 2 (0.32%) Exchange Server 2003
10 2 (0.32%) JBoss
10 2 (0.32%) WordPress
11 1 (0.16%) CMS
Applications
1 214 (34.13%) Microsoft Office
2 38 (6.06%) Microsoft Excel
3 16 (2.55%) Microsoft PowerPoint
4 4 (0.64%) Microsoft Project
5 2 (0.32%) Adobe Creative Suite
5 2 (0.32%) CINEMA 4D
5 2 (0.32%) Vectorworks
6 1 (0.16%) Acrobat
6 1 (0.16%) Adobe Illustrator
6 1 (0.16%) AutoCAD
6 1 (0.16%) HipChat
6 1 (0.16%) MS Visio
6 1 (0.16%) Photoshop
6 1 (0.16%) Spreadsheet
Business Applications
1 7 (1.12%) Eikon
2 5 (0.80%) Dynamics CRM
2 5 (0.80%) Dynamics NAV
3 4 (0.64%) LatentZero
4 3 (0.48%) Remedy ITSM
5 2 (0.32%) assyst
5 2 (0.32%) Bankmaster
6 1 (0.16%) Elite 3E
6 1 (0.16%) Oracle Payroll
Cloud Services
1 134 (21.37%) Office 365
2 20 (3.19%) Microsoft Azure
3 11 (1.75%) G Suite
4 5 (0.80%) Google Drive
5 2 (0.32%) Amazon AWS
5 2 (0.32%) Azure Active Directory
5 2 (0.32%) Dynamics 365
5 2 (0.32%) SaaS
6 1 (0.16%) Cloud Computing
6 1 (0.16%) OneDrive
6 1 (0.16%) Yammer
Communications & Networking
1 41 (6.54%) DNS
2 40 (6.38%) LAN
3 39 (6.22%) VPN
4 37 (5.90%) TCP/IP
5 33 (5.26%) WAN
6 30 (4.78%) DHCP
7 28 (4.47%) Wireless
8 23 (3.67%) Skype
9 18 (2.87%) Internet
9 18 (2.87%) Intranet
10 16 (2.55%) VoIP
11 14 (2.23%) Wi-Fi
12 10 (1.59%) Cisco IOS
13 9 (1.44%) Remote Desktop
14 6 (0.96%) Firewall
14 6 (0.96%) SAN
15 5 (0.80%) Broadband
15 5 (0.80%) Network Security
16 4 (0.64%) Structured Cabling
16 4 (0.64%) WebEx
Database & Business Intelligence
1 17 (2.71%) SQL Server
2 8 (1.28%) Relational Database
3 6 (0.96%) MS Access
4 5 (0.80%) SQL Server 2005
5 3 (0.48%) Apache Cassandra
5 3 (0.48%) Blockchain
5 3 (0.48%) Oracle Database
6 2 (0.32%) Azure SQL Database
6 2 (0.32%) Crystal Reports
6 2 (0.32%) Data Warehouse
7 1 (0.16%) DTS
7 1 (0.16%) GIS
7 1 (0.16%) MySQL
7 1 (0.16%) QlikView
7 1 (0.16%) SQL Server 2012
7 1 (0.16%) SQL Server Integration Services
7 1 (0.16%) SQLPlus
Development Applications
1 7 (1.12%) JIRA
2 1 (0.16%) MSI
2 1 (0.16%) Serena SBM
General
1 67 (10.69%) Finance
2 23 (3.67%) Banking
3 22 (3.51%) Telecoms
4 16 (2.55%) Law
4 16 (2.55%) Legal
4 16 (2.55%) Retail
5 12 (1.91%) Advertising
6 10 (1.59%) Manufacturing
7 5 (0.80%) Back Office
7 5 (0.80%) Front Office
7 5 (0.80%) Investment Banking
8 4 (0.64%) French Language
9 3 (0.48%) Automotive
9 3 (0.48%) Pharmaceutical
9 3 (0.48%) Spanish Language
10 2 (0.32%) Games
10 2 (0.32%) Retail Banking
11 1 (0.16%) Billing
11 1 (0.16%) Corporate Banking
11 1 (0.16%) Private Banking
Libraries, Frameworks & Software Standards
1 4 (0.64%) IBM Integration Bus
1 4 (0.64%) RabbitMQ
1 4 (0.64%) Web Services
1 4 (0.64%) WebSphere MQ
2 3 (0.48%) CSS
2 3 (0.48%) XML
3 2 (0.32%) HTML
3 2 (0.32%) Oracle Fusion
3 2 (0.32%) X-Windows
4 1 (0.16%) .NET
4 1 (0.16%) 802.1X
4 1 (0.16%) jQuery
4 1 (0.16%) XSL
4 1 (0.16%) XSLT
Miscellaneous
1 29 (4.63%) Smartphone
2 24 (3.83%) Analytical Skills
3 23 (3.67%) Driving Licence
4 22 (3.51%) Blackberry
5 21 (3.35%) Video Conferencing
6 19 (3.03%) iPhone
7 15 (2.39%) iPad
8 14 (2.23%) Data Centre
9 12 (1.91%) Management Information System
10 9 (1.44%) BYOD
10 9 (1.44%) Social Network
11 7 (1.12%) Enterprise Software
11 7 (1.12%) NHS
12 6 (0.96%) Equities
13 5 (0.80%) Handset
14 4 (0.64%) Clustering
14 4 (0.64%) Fat Client
14 4 (0.64%) Thin Client
15 3 (0.48%) Mobile App
15 3 (0.48%) SWIFT
Operating Systems
1 424 (67.62%) Windows
2 157 (25.04%) Windows 7
3 126 (20.10%) Windows 10
4 122 (19.46%) Windows Server
5 43 (6.86%) Windows Server 2012
6 42 (6.70%) Windows 8
7 39 (6.22%) Windows Server 2008
8 32 (5.10%) Android
9 25 (3.99%) Mac OS X
10 24 (3.83%) Apple iOS
11 18 (2.87%) Unix
12 17 (2.71%) Linux
13 15 (2.39%) Windows XP
14 13 (2.07%) Windows Server 2003
15 10 (1.59%) Mac OS
16 3 (0.48%) Windows Mobile
17 2 (0.32%) Red Hat Enterprise Linux
17 2 (0.32%) Windows 2000
17 2 (0.32%) Windows Phone
17 2 (0.32%) Windows Vista
Processes & Methodologies
1 139 (22.17%) ITIL
2 46 (7.34%) Service Management
3 30 (4.78%) Incident Management
4 26 (4.15%) ITSM
5 23 (3.67%) Mobile Device Management
6 20 (3.19%) Problem Management
7 19 (3.03%) Migration
8 18 (2.87%) Change Management
8 18 (2.87%) Service Delivery
9 17 (2.71%) Asset Management
10 15 (2.39%) CRM
10 15 (2.39%) Disaster Recovery
11 14 (2.23%) Time Management
12 13 (2.07%) Hardware Maintenance
12 13 (2.07%) ITIL V3
12 13 (2.07%) Project Management
13 12 (1.91%) Agile Software Development
13 12 (1.91%) ERP
13 12 (1.91%) Line Management
13 12 (1.91%) Ticket Management
Programming Languages
1 43 (6.86%) SQL
2 13 (2.07%) Java
3 9 (1.44%) Shell Script
4 7 (1.12%) Perl
5 6 (0.96%) PowerShell
5 6 (0.96%) VBA
6 5 (0.80%) C
7 4 (0.64%) PHP
7 4 (0.64%) PL/SQL
8 3 (0.48%) C#
8 3 (0.48%) VB
9 2 (0.32%) C++
9 2 (0.32%) COBOL
9 2 (0.32%) JavaScript
9 2 (0.32%) T-SQL
10 1 (0.16%) Bash Shell
Qualifications
1 30 (4.78%) Security Cleared
2 24 (3.83%) SC Cleared
3 22 (3.51%) Microsoft Certification
4 21 (3.35%) DBS Check
4 21 (3.35%) Degree
5 16 (2.55%) ITIL Certification
5 16 (2.55%) MCP
6 13 (2.07%) Cisco Certification
6 13 (2.07%) MCSE
7 10 (1.59%) CCNA
8 6 (0.96%) MCSA
9 5 (0.80%) A+ Certification
9 5 (0.80%) CTC Cleared
10 4 (0.64%) DV Cleared
10 4 (0.64%) ITIL Foundation Certificate
10 4 (0.64%) MCITP
11 3 (0.48%) BPSS Clearance
11 3 (0.48%) VMware Certified Professional (VCP)
12 2 (0.32%) Computer Science Degree
12 2 (0.32%) VCAP
Quality Assurance & Compliance
1 49 (7.81%) SLA
2 6 (0.96%) PMO
3 2 (0.32%) GMP
3 2 (0.32%) MiFID
4 1 (0.16%) Disclosure Scotland
4 1 (0.16%) Sarbanes-Oxley
System Software
1 304 (48.48%) Active Directory
2 38 (6.06%) VMware Infrastructure
3 19 (3.03%) Hyper-V
4 7 (1.12%) XenApp
5 4 (0.64%) Terminal Services
5 4 (0.64%) Virtual Desktop
6 3 (0.48%) Virtual Machines
6 3 (0.48%) Virtual Servers
6 3 (0.48%) vSphere
7 2 (0.32%) BitLocker
7 2 (0.32%) IAG
7 2 (0.32%) Microsoft App-V
7 2 (0.32%) VMware ESXi
7 2 (0.32%) VMware Workstation
8 1 (0.16%) VMware Server
Systems Management
1 42 (6.70%) SCCM
2 20 (3.19%) Systems Management Server (SMS)
3 8 (1.28%) Microsoft Intune
4 7 (1.12%) Jamf Pro
5 5 (0.80%) AirWatch
5 5 (0.80%) Backup Exec
6 3 (0.48%) McAfee ePO
6 3 (0.48%) Single Sign-On
7 2 (0.32%) OpenView
7 2 (0.32%) OVSD
7 2 (0.32%) Tivoli
8 1 (0.16%) DameWare
8 1 (0.16%) Forefront Identity Manager
8 1 (0.16%) SCOM
8 1 (0.16%) SmoothWall
8 1 (0.16%) Tivoli Storage Manager
8 1 (0.16%) WSUS
Vendors
1 231 (36.84%) Microsoft
2 63 (10.05%) VMware
3 54 (8.61%) Cisco
4 48 (7.66%) Apple
5 45 (7.18%) Citrix
6 31 (4.94%) HP
7 17 (2.71%) Bloomberg
7 17 (2.71%) Oracle
8 16 (2.55%) Google
9 13 (2.07%) Avaya
9 13 (2.07%) Dell
10 10 (1.59%) Adobe
10 10 (1.59%) Lotus
10 10 (1.59%) ServiceNow
11 9 (1.44%) Remedy
12 8 (1.28%) iManage
13 7 (1.12%) Meraki
13 7 (1.12%) NetApp
14 6 (0.96%) IBM
14 6 (0.96%) Ivanti