Hybrid/Remote 1st Line Support Analyst Contract Job Trends

First Line Support Analyst
UK > Work from Home

The median First Line Support Analyst daily rate for remote or hybrid work is £185, according to job vacancies posted in the 6 months leading up to 22 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
22 Sep 2025		 Same period 2024 Same period 2023
Rank 314 327 408
Rank change year-on-year +13 +81 +173
Contract jobs requiring a 1st Line Support Analyst 3 3 16
As % of all contract jobs with a WFH option 0.031% 0.024% 0.079%
As % of the Job Titles category 0.033% 0.026% 0.083%
Number of daily rates quoted 1 1 11
10th Percentile - - £156
25th Percentile - £156 £158
Median daily rate (50th Percentile) £185 £163 £165
Median % change year-on-year +13.85% -1.52% -15.38%
75th Percentile - £169 £199
90th Percentile - - £220
UK median daily rate £128 £170 £165
% change year-on-year -24.71% +3.03% -11.76%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,041 11,725 19,208
% of contract IT jobs with a recognized job title 93.75% 93.49% 94.63%
Number of daily rates quoted 5,960 7,505 13,575
10th Percentile £325 £325 £338
25th Percentile £413 £420 £425
Median daily rate (50th Percentile) £513 £525 £525
Median % change year-on-year -2.38% - -4.55%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £745
UK median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% -3.64%
Number of hourly rates quoted 289 286 436
10th Percentile £13.25 £20.13 £16.99
25th Percentile £20.50 £32.01 £24.74
Median hourly rate £38.70 £45.00 £50.00
Median % change year-on-year -14.00% -10.00% +1.01%
75th Percentile £65.00 £67.38 £69.06
90th Percentile £68.00 £75.00 £80.00
UK median hourly rate £25.15 £43.00 £44.50
% change year-on-year -41.51% -3.37% +71.15%

1st Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

1st Line Support Analyst trend for jobs with Hybrid/Remote/WFH options

1st Line Support Analyst
Daily Rate Trend for Jobs with Hybrid Work Options

Contractor daily rate distribution trend for remote 1st Line Support Analyst job vacancies.

Contractor daily rate distribution trend for remote 1st Line Support Analyst job vacancies

1st Line Support Analyst
Hourly Rate Trend for Jobs with Hybrid Work Options

Contractor hourly rate distribution trend for remote 1st Line Support Analyst job vacancies.

Contractor hourly rate distribution trend for remote 1st Line Support Analyst job vacancies

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 22 September 2025, 1st Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with hybrid or remote work options featuring 1st Line Support Analyst in the job title.

1 3 (100.00%) ServiceNow
1 3 (100.00%) Problem-Solving
1 3 (100.00%) Customer Service
2 2 (66.67%) Inclusion and Diversity
2 2 (66.67%) Proactive Monitoring
2 2 (66.67%) Lotus
2 2 (66.67%) Analytical Skills
2 2 (66.67%) Microsoft Office
2 2 (66.67%) HCL Notes
3 1 (33.33%) Microsoft Exchange
3 1 (33.33%) SLA
3 1 (33.33%) Microsoft
3 1 (33.33%) Active Directory
3 1 (33.33%) ITIL
3 1 (33.33%) Windows
3 1 (33.33%) Degree
3 1 (33.33%) SC Cleared
3 1 (33.33%) DV Cleared
3 1 (33.33%) Security Cleared
3 1 (33.33%) Service Management
3 1 (33.33%) Finance
3 1 (33.33%) Entra ID
3 1 (33.33%) Data Centre
3 1 (33.33%) Windows 10
3 1 (33.33%) Microsoft 365
3 1 (33.33%) ITIL Foundation Certificate
3 1 (33.33%) Virtual Environments
3 1 (33.33%) Self-Motivation
3 1 (33.33%) Critical Thinking
3 1 (33.33%) Social Skills

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (66.67%) HCL Notes
2 1 (33.33%) Microsoft Exchange
Applications
1 2 (66.67%) Microsoft Office
Cloud Services
1 1 (33.33%) Entra ID
1 1 (33.33%) Microsoft 365
General
1 2 (66.67%) Analytical Skills
1 2 (66.67%) Inclusion and Diversity
2 1 (33.33%) Finance
2 1 (33.33%) Social Skills
Miscellaneous
1 1 (33.33%) Data Centre
1 1 (33.33%) Self-Motivation
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows 10
Processes & Methodologies
1 3 (100.00%) Customer Service
1 3 (100.00%) Problem-Solving
2 2 (66.67%) Proactive Monitoring
3 1 (33.33%) Critical Thinking
3 1 (33.33%) ITIL
3 1 (33.33%) Service Management
3 1 (33.33%) Virtual Environments
Qualifications
1 1 (33.33%) Degree
1 1 (33.33%) DV Cleared
1 1 (33.33%) ITIL Foundation Certificate
1 1 (33.33%) SC Cleared
1 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
Vendors
1 3 (100.00%) ServiceNow
2 2 (66.67%) Lotus
3 1 (33.33%) Microsoft
8 1st Line Support Analyst jobs with hybrid/remote options