Period
to 18 November 2017

The median contractor rate for a 1st Line Support Analyst was £120 per day in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 707 705 635
Rank change year-on-year -2 -70 -92
Contract jobs requiring a 1st Line Support Analyst 182 182 272
As % of all contract IT jobs advertised in the UK 0.18% 0.17% 0.24%
As % of the Job Titles category 0.19% 0.18% 0.25%
Number of daily rates quoted 103 79 83
UK median daily rate £120 £120 £130
Median daily rate % change year-on-year - -7.69% +13.04%
10th Percentile £100 £95 £88
90th Percentile £180 £203 £188
UK excluding London median daily rate £120 £120 £125
% change year-on-year - -4.00% +6.38%
Number of hourly rates quoted 51 68 140
UK median hourly rate £12.00 £12.00 £13.41
Median hourly rate % change year-on-year - -10.48% +7.24%
10th Percentile £9.50 £9.25 £9.25
90th Percentile £17.00 £16.38 £21.55
UK excluding London median hourly rate £12.00 £12.00 £12.50
% change year-on-year - -4.00% +2.04%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96790 100139 109026
% of contract IT jobs with a recognized job title 94.81% 94.77% 94.89%
Number of daily rates quoted 63814 65329 69364
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +1.98% +4.60% +4.17%
Number of hourly rates quoted 2894 3317 4130
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.25 £45.00
UK excluding London median hourly rate £17.74 £17.50 £17.50
% change year-on-year +1.37% - +8.29%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst.

Contractor daily rate trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 18 November 2017.

Contractor daily rate histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst.

Contractor hourly rate trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 171 £120 -2.04% 7
UK excluding London +56 141 £120 - 6
South East +31 56 £120 - 1
London -28 38 £133 -24.29% 1
North of England +59 25 £125 +25.00% 2
East of England -5 25 £110 +6.02% 1
Midlands +30 22 £114 -18.75% 1
West Midlands +41 18 £115 -
North West +23 14 £160 +60.00% 1
Yorkshire +21 9 £125 - 1
South West +7 5 £110 -26.67% 1
Scotland -1 5 £111 -
East Midlands +5 4 £101 -28.21% 1
Wales +12 3 £145 -13.43%
North East +66 2 - -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Analyst in the job title.

1 98 (53.85%) Active Directory
2 91 (50.00%) Windows
3 90 (49.45%) Microsoft
4 61 (33.52%) Microsoft Office
5 58 (31.87%) ITIL
6 46 (25.27%) SLA
7 41 (22.53%) Windows 7
8 30 (16.48%) Service Management
9 25 (13.74%) Windows 10
10 21 (11.54%) Office 365
11 19 (10.44%) Security Cleared
12 18 (9.89%) Analytical Skills
13 17 (9.34%) SC Cleared
14 16 (8.79%) MS Exchange
15 15 (8.24%) Microsoft Excel
16 14 (7.69%) Smartphone
17 13 (7.14%) Incident Management
17 13 (7.14%) Android
17 13 (7.14%) Apple iOS
18 12 (6.59%) HP
18 12 (6.59%) Google
19 11 (6.04%) VMware
19 11 (6.04%) ITSM
19 11 (6.04%) Cisco
19 11 (6.04%) ITIL V3
20 10 (5.49%) Google Drive
20 10 (5.49%) Windows Server
20 10 (5.49%) Microsoft PowerPoint
21 9 (4.95%) Finance
21 9 (4.95%) JIRA

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.79%) MS Exchange
2 7 (3.85%) Skype for Business
3 5 (2.75%) Exchange Server 2007
4 2 (1.10%) Exchange Server 2010
5 1 (0.55%) IBM Notes
5 1 (0.55%) IIS
Applications
1 61 (33.52%) Microsoft Office
2 15 (8.24%) Microsoft Excel
3 10 (5.49%) Microsoft PowerPoint
4 2 (1.10%) MS Visio
Business Applications
1 4 (2.20%) Dynamics CRM
2 1 (0.55%) assyst
2 1 (0.55%) Remedy ITSM
2 1 (0.55%) RMDS
Cloud Services
1 21 (11.54%) Office 365
2 10 (5.49%) Google Drive
3 1 (0.55%) Azure Active Directory
3 1 (0.55%) Microsoft Azure
Communications & Networking
1 6 (3.30%) Skype
2 4 (2.20%) Internet
2 4 (2.20%) Structured Cabling
3 3 (1.65%) TCP/IP
3 3 (1.65%) VPN
3 3 (1.65%) WebEx
4 2 (1.10%) 4G
4 2 (1.10%) Broadband
4 2 (1.10%) CTI
4 2 (1.10%) DHCP
4 2 (1.10%) DNS
4 2 (1.10%) MPLS
4 2 (1.10%) VoIP
5 1 (0.55%) Ethernet
5 1 (0.55%) FTP
5 1 (0.55%) Intranet
5 1 (0.55%) LAN
5 1 (0.55%) SMS
5 1 (0.55%) SSL
5 1 (0.55%) WAN
Development Applications
1 9 (4.95%) JIRA
General
1 9 (4.95%) Finance
2 7 (3.85%) Banking
3 5 (2.75%) French Language
3 5 (2.75%) Retail
4 4 (2.20%) German Language
5 3 (1.65%) Legal
6 2 (1.10%) Advertising
6 2 (1.10%) Financial Institution
6 2 (1.10%) Front Office
6 2 (1.10%) International Banking
6 2 (1.10%) Law
6 2 (1.10%) Pharmaceutical
7 1 (0.55%) Back Office
7 1 (0.55%) Investment Banking
7 1 (0.55%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.55%) CSS
1 1 (0.55%) HTML
Miscellaneous
1 18 (9.89%) Analytical Skills
2 14 (7.69%) Smartphone
3 7 (3.85%) NHS
4 5 (2.75%) Management Information System
5 4 (2.20%) Driving Licence
6 3 (1.65%) AS400
6 3 (1.65%) Blackberry
6 3 (1.65%) Computer Science
6 3 (1.65%) iPhone
7 2 (1.10%) iPad
7 2 (1.10%) Mobile Computing
8 1 (0.55%) CMDB
8 1 (0.55%) Data Centre
8 1 (0.55%) EPoS
8 1 (0.55%) Fat Client
8 1 (0.55%) Mainframe
8 1 (0.55%) Replication
8 1 (0.55%) Thin Client
8 1 (0.55%) Wiki
Operating Systems
1 91 (50.00%) Windows
2 41 (22.53%) Windows 7
3 25 (13.74%) Windows 10
4 13 (7.14%) Android
4 13 (7.14%) Apple iOS
5 10 (5.49%) Windows Server
6 8 (4.40%) Mac OS X
6 8 (4.40%) Windows XP
7 7 (3.85%) Windows 8
8 3 (1.65%) Windows Server 2008
8 3 (1.65%) Windows Server 2012
9 2 (1.10%) Windows 2000 Server
10 1 (0.55%) Linux
10 1 (0.55%) Mac OS
10 1 (0.55%) Unix
10 1 (0.55%) Windows Phone
Processes & Methodologies
1 58 (31.87%) ITIL
2 30 (16.48%) Service Management
3 13 (7.14%) Incident Management
4 11 (6.04%) ITIL V3
4 11 (6.04%) ITSM
5 8 (4.40%) Problem Management
5 8 (4.40%) Root Cause Analysis
6 6 (3.30%) CRM
6 6 (3.30%) Time Management
7 5 (2.75%) Data Analysis
8 4 (2.20%) Information Security
8 4 (2.20%) Ticket Management
8 4 (2.20%) User Acceptance Testing
9 3 (1.65%) Change Management
9 3 (1.65%) Document Management
9 3 (1.65%) Service Delivery
10 2 (1.10%) Creative Thinking
10 2 (1.10%) Customer Requirements
10 2 (1.10%) Identity Management
10 2 (1.10%) Project Management
Programming Languages
1 4 (2.20%) SQL
2 1 (0.55%) JavaScript
2 1 (0.55%) Tcl
Qualifications
1 19 (10.44%) Security Cleared
2 17 (9.34%) SC Cleared
3 8 (4.40%) ITIL Certification
4 6 (3.30%) CTC Cleared
5 5 (2.75%) Microsoft Certification
6 4 (2.20%) Degree
6 4 (2.20%) DV Cleared
7 3 (1.65%) A+ Certification
7 3 (1.65%) Computer Science Degree
7 3 (1.65%) MCP
8 2 (1.10%) MCDST
8 2 (1.10%) MCITP
8 2 (1.10%) MCSE
9 1 (0.55%) BPSS Clearance
9 1 (0.55%) CCNA
9 1 (0.55%) Cisco Certification
9 1 (0.55%) DBS Check
9 1 (0.55%) MOS
Quality Assurance & Compliance
1 46 (25.27%) SLA
2 1 (0.55%) Disclosure Scotland
System Software
1 98 (53.85%) Active Directory
2 6 (3.30%) Terminal Services
3 1 (0.55%) BitLocker
3 1 (0.55%) Microsoft App-V
3 1 (0.55%) Virtual Desktop
3 1 (0.55%) VMware Infrastructure
Systems Management
1 8 (4.40%) SCCM
2 5 (2.75%) DameWare
2 5 (2.75%) Systems Management Server (SMS)
Vendors
1 90 (49.45%) Microsoft
2 12 (6.59%) Google
2 12 (6.59%) HP
3 11 (6.04%) Cisco
3 11 (6.04%) VMware
4 9 (4.95%) LANDesk
5 8 (4.40%) Apple
6 6 (3.30%) Citrix
7 5 (2.75%) ServiceNow
8 3 (1.65%) Remedy
9 2 (1.10%) Adobe
9 2 (1.10%) Avaya
9 2 (1.10%) Bloomberg
9 2 (1.10%) Bomgar
9 2 (1.10%) Kaspersky
9 2 (1.10%) McAfee
9 2 (1.10%) Reuters
9 2 (1.10%) Samsung
10 1 (0.55%) Advent
10 1 (0.55%) Anaplan