The median contractor rate for a 1st Line Support Analyst was £123 per day in advertised job vacancies during the 3 months to 30 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support Analyst
UK
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 543 533 460
Rank change year-on-year -10 -73  
Contract jobs requiring a 1st Line Support Analyst 57 107 167
As % of all contract IT jobs advertised in the UK 0.13% 0.20% 0.31%
As % of the Job Titles category 0.13% 0.21% 0.33%
Number of daily rates quoted 32 22 67
Median daily rate £123 £118 £135
Median daily rate % change year-on-year +3.81% -12.59%  
90% offered a daily rate of more than £90 £88 £81
10% offered a daily rate of more than £172 £161 £175
UK excluding London median daily rate £120 £105 £135
% change year-on-year +14.28% -22.22%  
Number of hourly rates quoted 20 54 57
Median hourly rate £13.50 £13.50 £12.50
Median hourly rate % change year-on-year - +8.00%  
90% offered a hourly rate of more than £9.90 £11.50 £10.00
10% offered a hourly rate of more than £17.60 £20.65 £18.50
UK excluding London median hourly rate £13.00 £13.50 £12.50
% change year-on-year -3.70% +8.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 43148 51543 50918
As % of all contract IT job vacancies advertised in the UK 94.77% 95.22% 94.82%
Number of daily rates quoted 28028 33436 30785
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1488 1586 2043
Median hourly rate £18.00 £18.50 £17.50
Median hourly rate % change year-on-year -2.70% +5.71%  
90% offered a hourly rate of more than £11.30 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.00 £17.00
% change year-on-year -7.89% +11.76%  

1st Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support Analyst.

Contractor daily rate trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support Analyst.

Contractor hourly rate trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 56 £124 +3.12% 28
South East -3 16 £125 +36.98% 6
London +19 12 £143 +5.55% 8
West Midlands +23 9 £90 -59.32% 3
South West +10 9 £160 - 2
Hampshire +5 6 £95 +31.03% 1
Coventry +6 5 - - 3
Oxfordshire -7 5 £145 - 2
North West +28 4 £110 -10.20% 3
Yorkshire +15 4 £123 +36.11% 2
Gloucestershire +9 4 £125 -
Wiltshire - 4 £160 -
Berkshire - 4 £125 - 1
Lancashire +19 3 - - 1
North Yorkshire +8 3 £135 +35.00%
Cheltenham +4 3 - -
Kidlington -2 3 £145 -
Swindon - 3 £160 -
Cambridgeshire +7 2 £76 -
Birmingham +6 2 £100 -45.20%
Warwickshire +4 2 £85 -
Warwick +2 2 £85 -
East of England -2 2 £76 -27.61% 1
Kingston Upon Thames - 2 £123 -
Lancaster - 2 - -
Skipton - 2 - -
Scotland +21 1 £105 -30.00%
City of London +11 1 £175 +17.64% 1
West Yorkshire +11 1 £110 +22.22% 2
Manchester +11 1 £110 -18.51% 2

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 30 March 2017, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Analyst in the job title.

1 88 (62.86%) Windows
2 65 (46.43%) Microsoft
2 65 (46.43%) Active Directory
3 61 (43.57%) MS Office
4 48 (34.29%) Windows 7
5 40 (28.57%) ITIL
6 34 (24.29%) MS Excel
7 19 (13.57%) Citrix
8 18 (12.86%) SLA
8 18 (12.86%) Windows XP
9 17 (12.14%) Law
10 14 (10.00%) Service Management
11 11 (7.86%) Analytical Skills
11 11 (7.86%) Windows 10
12 9 (6.43%) Windows 8
12 9 (6.43%) Legal
12 9 (6.43%) Blackberry
13 8 (5.71%) VPN
13 8 (5.71%) Finance
13 8 (5.71%) MS Exchange
13 8 (5.71%) ServiceNow
14 7 (5.00%) IBM Notes
14 7 (5.00%) Cisco
14 7 (5.00%) Microsoft Certification
14 7 (5.00%) Lotus
14 7 (5.00%) Degree
14 7 (5.00%) iPhone
15 6 (4.29%) Apple
16 5 (3.57%) Remote Desktop
16 5 (3.57%) Windows Server

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.71%) MS Exchange
2 7 (5.00%) IBM Notes
3 4 (2.86%) Skype for Business
4 2 (1.43%) Exchange Server 2007
4 2 (1.43%) Exchange Server 2010
4 2 (1.43%) SharePoint
5 1 (0.71%) Blackberry Enterprise Server
5 1 (0.71%) IBM Domino
Applications
1 61 (43.57%) MS Office
2 34 (24.29%) MS Excel
3 1 (0.71%) MS PowerPoint
Business Applications
1 1 (0.71%) Dynamics NAV
1 1 (0.71%) Remedy ITSM
1 1 (0.71%) SAP FI
Cloud Services
1 5 (3.57%) Office 365
2 1 (0.71%) Google Drive
Communications & Networking
1 8 (5.71%) VPN
2 5 (3.57%) Remote Desktop
3 3 (2.14%) LAN
3 3 (2.14%) Wireless
4 2 (1.43%) Skype
4 2 (1.43%) TCP/IP
5 1 (0.71%) VoIP
5 1 (0.71%) WAN
Development Applications
1 2 (1.43%) JIRA
General
1 17 (12.14%) Law
2 9 (6.43%) Legal
3 8 (5.71%) Finance
4 2 (1.43%) Telecoms
5 1 (0.71%) Advertising
5 1 (0.71%) Banking
5 1 (0.71%) French Language
5 1 (0.71%) Italian Language
5 1 (0.71%) Manufacturing
5 1 (0.71%) Military
5 1 (0.71%) Pharmaceutical
5 1 (0.71%) Portuguese Language
5 1 (0.71%) Retail
5 1 (0.71%) Spanish Language
Miscellaneous
1 11 (7.86%) Analytical Skills
2 9 (6.43%) Blackberry
3 7 (5.00%) iPhone
4 3 (2.14%) Computer Science
4 3 (2.14%) Fat Client
4 3 (2.14%) Smartphone
4 3 (2.14%) Thin Client
4 3 (2.14%) Video Conferencing
5 2 (1.43%) EPoS
5 2 (1.43%) iPad
5 2 (1.43%) Management Information System
6 1 (0.71%) Life Science
6 1 (0.71%) Mobile App
6 1 (0.71%) NHS
6 1 (0.71%) User Experience
Operating Systems
1 88 (62.86%) Windows
2 48 (34.29%) Windows 7
3 18 (12.86%) Windows XP
4 11 (7.86%) Windows 10
5 9 (6.43%) Windows 8
6 5 (3.57%) Windows Server
7 3 (2.14%) Android
7 3 (2.14%) Apple iOS
8 2 (1.43%) Windows 2000
8 2 (1.43%) Windows Mobile
9 1 (0.71%) Windows Server 2008
9 1 (0.71%) Windows Vista
Processes & Methodologies
1 40 (28.57%) ITIL
2 14 (10.00%) Service Management
3 5 (3.57%) Incident Management
3 5 (3.57%) ITSM
4 3 (2.14%) ITIL V3
4 3 (2.14%) Problem Management
4 3 (2.14%) Root Cause Analysis
5 2 (1.43%) Asset Management
5 2 (1.43%) ERP
5 2 (1.43%) Network Management
5 2 (1.43%) Service Delivery
5 2 (1.43%) Time Management
6 1 (0.71%) Continuous Improvement
6 1 (0.71%) Data Entry
6 1 (0.71%) Document Management
6 1 (0.71%) High Availability
6 1 (0.71%) SAP Implementation
6 1 (0.71%) Service Desk Management
6 1 (0.71%) Software Engineering
6 1 (0.71%) Trend Analysis
Programming Languages
1 1 (0.71%) SQL
Qualifications
1 7 (5.00%) Degree
1 7 (5.00%) Microsoft Certification
2 5 (3.57%) MOS
2 5 (3.57%) SC Cleared
2 5 (3.57%) Security Cleared
3 3 (2.14%) ITIL Certification
4 2 (1.43%) A+ Certification
4 2 (1.43%) ITIL Foundation Certificate
4 2 (1.43%) MCP
5 1 (0.71%) BPSS Clearance
5 1 (0.71%) CTC Cleared
5 1 (0.71%) DBS Check
5 1 (0.71%) DV Cleared
5 1 (0.71%) HND
5 1 (0.71%) MCTS
Quality Assurance & Compliance
1 18 (12.86%) SLA
2 2 (1.43%) Disclosure Scotland
System Software
1 65 (46.43%) Active Directory
Systems Management
1 1 (0.71%) SCCM
Vendors
1 65 (46.43%) Microsoft
2 19 (13.57%) Citrix
3 8 (5.71%) ServiceNow
4 7 (5.00%) Cisco
4 7 (5.00%) Lotus
5 6 (4.29%) Apple
6 3 (2.14%) HP
6 3 (2.14%) LANDesk
6 3 (2.14%) Remedy
6 3 (2.14%) SAP
7 2 (1.43%) Google
8 1 (0.71%) Altiris
8 1 (0.71%) Avaya
8 1 (0.71%) Belkin
8 1 (0.71%) Compaq
8 1 (0.71%) Dell
8 1 (0.71%) IBM
8 1 (0.71%) Intel
8 1 (0.71%) NETGEAR
8 1 (0.71%) Sophos
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 3 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 6 days ago
Petersfield
Spectrum IT
Rate: £90 - £100 per day
Posted: 9 days ago