1st Line Support Analyst Jobs with Hybrid/Remote/WFH Options

First Line Support Analyst
UK > Work from Home

The median First Line Support Analyst salary for remote or hybrid work is £26,000 per year, according to job vacancies posted during the 6 months leading to 3 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 May 2025
Same period 2024 Same period 2023
Rank 398 564 622
Rank change year-on-year +166 +58 +158
Permanent jobs requiring a 1st Line Support Analyst 19 20 55
As % of all permanent jobs with a WFH option 0.13% 0.059% 0.13%
As % of the Job Titles category 0.14% 0.062% 0.13%
Number of salaries quoted 19 19 52
10th Percentile - £21,250 £22,250
25th Percentile £22,425 £24,375 £24,375
Median annual salary (50th Percentile) £26,000 £27,500 £26,000
Median % change year-on-year -5.45% +5.77% +8.33%
75th Percentile £36,625 £33,750 £28,750
90th Percentile £43,750 - £39,050
UK median annual salary £26,250 £25,000 £26,000
% change year-on-year +5.00% -3.85% +4.00%

All Permanent IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 13,761 32,474 40,893
% of permanent jobs with a recognized job title 90.71% 96.00% 96.05%
Number of salaries quoted 9,932 24,947 29,049
10th Percentile £30,000 £33,008 £36,711
25th Percentile £43,750 £42,500 £47,447
Median annual salary (50th Percentile) £60,000 £56,000 £62,500
Median % change year-on-year +7.14% -10.40% +4.17%
75th Percentile £77,500 £75,000 £81,250
90th Percentile £100,000 £92,500 £100,000
UK median annual salary £57,500 £52,550 £60,000
% change year-on-year +9.42% -12.42% -

1st Line Support Analyst
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

1st Line Support Analyst trend for jobs with Hybrid/Remote/WFH options

1st Line Support Analyst
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing 1st Line Support Analyst.

1st Line Support Analyst salary trend for jobs with a WFH option

1st Line Support Analyst
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing 1st Line Support Analyst over the 6 months to 3 May 2025.

1st Line Support Analyst salary histogram for jobs with a WFH option

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 3 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with hybrid or remote work options featuring 1st Line Support Analyst in the job title.

1 18 (94.74%) Customer Service
2 10 (52.63%) Social Skills
3 9 (47.37%) Problem-Solving
3 9 (47.37%) Microsoft
3 9 (47.37%) Active Directory
4 8 (42.11%) EPoS
4 8 (42.11%) CRM
4 8 (42.11%) Service Delivery
4 8 (42.11%) Pharmaceutical
4 8 (42.11%) Customer-Centricity
4 8 (42.11%) Time Management
5 6 (31.58%) Law
6 5 (26.32%) Legal
6 5 (26.32%) Microsoft Excel
6 5 (26.32%) Microsoft Exchange
6 5 (26.32%) Video Conferencing
6 5 (26.32%) Case Management
7 4 (21.05%) Azure
7 4 (21.05%) Dynamics 365
7 4 (21.05%) Microsoft Office
7 4 (21.05%) Microsoft 365
7 4 (21.05%) Microsoft Intune
7 4 (21.05%) Entra ID
8 1 (5.26%) Advertising
8 1 (5.26%) Marketing
8 1 (5.26%) Degree
8 1 (5.26%) ITIL
8 1 (5.26%) Project Management
8 1 (5.26%) Change Management
8 1 (5.26%) ITSM

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (26.32%) Microsoft Exchange
Applications
1 5 (26.32%) Microsoft Excel
2 4 (21.05%) Microsoft Office
3 1 (5.26%) Spreadsheet
Cloud Services
1 4 (21.05%) Azure
1 4 (21.05%) Dynamics 365
1 4 (21.05%) Entra ID
1 4 (21.05%) Microsoft 365
General
1 10 (52.63%) Social Skills
2 8 (42.11%) Pharmaceutical
3 6 (31.58%) Law
4 5 (26.32%) Legal
5 1 (5.26%) Advertising
5 1 (5.26%) Marketing
Miscellaneous
1 8 (42.11%) EPoS
2 5 (26.32%) Video Conferencing
Processes & Methodologies
1 18 (94.74%) Customer Service
2 9 (47.37%) Problem-Solving
3 8 (42.11%) CRM
3 8 (42.11%) Customer-Centricity
3 8 (42.11%) Service Delivery
3 8 (42.11%) Time Management
4 5 (26.32%) Case Management
5 1 (5.26%) Change Management
5 1 (5.26%) ITIL
5 1 (5.26%) ITSM
5 1 (5.26%) Project Management
Qualifications
1 1 (5.26%) Degree
System Software
1 9 (47.37%) Active Directory
Systems Management
1 4 (21.05%) Microsoft Intune
Vendors
1 9 (47.37%) Microsoft