Customer Success Manager – Mid-Market
- Location
- Camden Town, England, United Kingdom
role. You have proven experience managing a portfolio of customers and driving product adoption and retention. You have a demonstrated track record of using CRM systems to plan customer engagements and prioritise your portfolio. You have a solid understanding of SaaS business models, customer health, and renewal processes. You take … organisations: Engage regularly with operational and mid-level stakeholders while independently leading strategic conversations with senior stakeholders, C-level executives, and sponsors. Maintain disciplined CRM practices: Use Planhat as the system of record to document customer engagements, maintain success plans, monitor health indicators, plan lifecycle activities, and record priorities ...