IT Service Desk Team Leader
- Location
- Northampton, England, United Kingdom
objectives, processes and expectations.• Identify training and development opportunities to build capability and performance.• Ensure company policies and employee procedures are followed consistently.• Provide coaching, mentoring and support to help team members achieve their potential.• Complete PDRs and development plans in line with company requirements.• Foster a positive, inclusive … Foundation certification desirable.• Experience building, supporting and developing high-performing teams.• Previous experience within an IT Service Desk or IT Support environment.• Experience leading, coaching or mentoring technical support teams.• Experience supporting Microsoft 365, Azure, Windows and endpoint management solutions.• Experience managing incidents, service requests, escalations and service reporting.• Strong ...