Service Desk Manager
- Hiring Organisation
- Southern Water
- Location
- Worthing, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £55,000 per annum
CSAT outputs to improve knowledge articles, scripts, templates, standard responses, onboarding and apprentice support. What you’ll bring to the role: Strong leadership, coaching and people-management skills Excellent customer service mindset, with a focus on user experience Good understanding of core ITSM practices, especially Incident Management, Request Fulfilment, Knowledge ...