Customer Operations Insights Analyst Shell
- Location
- Milton Keynes, England, United Kingdom
performance, strategic decision-making, and risk identification across Shell Energy. You will monitor operational KPIs, forecast demand and capacity, identify process inefficiencies, and drive continuous improvement and cost reduction initiatives. The role also involves automating reporting, enhancing data quality and governance, and ensuring accurate regulatory and compliance … seasonal forecasting. Identify inefficiencies, bottlenecks, and root causes of underperformance across operational processes and quantify operational and financial impact of improvement Support continuous improvement initiatives through data-led diagnostics, performance and benefits tracking Partner with Operations Managers to embed insight into service improvement ...