26 to 50 of 59 Customer Engagement Jobs in the North of England

roadmap, delivery lifecycle and successful implementation of a suite of established digital products. Working closely with senior leadership, development teams, designers, QA engineers and customer stakeholders, you will drive product evolution whilst ensuring projects are delivered on time, within scope and to a high standard. The role combines product … strategy, client engagement and delivery leadership, making it ideal for someone who enjoys balancing roadmap ownership with hands-on project execution. Key responsibilities include: Owning and communicating product roadmaps across multiple digital products and platform modules. Leading discovery workshops, requirements gathering sessions and stakeholder engagement activities. Translating business ...

excellence to create secure, scalable, and insight-led digital solutions. The position is a Principal Software Development Engineer responsible for shaping the future of customer-facing digital platforms and technology solutions, guiding technical direction at scale, and building resilient platforms within a regulated environment. The role offers hybrid working … with travel to UK offices in Manchester, Reigate or Glasgow as required. Responsibilities Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS and Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications, and collection services. ...

youll help design tailored strategies that accelerate safe, responsible, and impactful AI adoption. This is a pre-sales and enablement role, combining strategic thinking, customer engagement, and technical leadership. Key Responsibilities Lead collaborative, strategic discussions with customers to shape their AI and Data roadmap. Identify opportunities where … define AI-driven solutions aligned with client goals. Develop and present industry-specific use cases with clear, measurable impact. Support proposals, solution scoping, and customer presentations. Ensure a smooth handover from strategy to delivery, building trust throughout the customer journey. Demonstrate both technical credibility and business insight, helping ...

Senior Data Architect, you will be expected to take an architecture lead role on our client’s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture ...

Throughout the apprenticeship, you will rotate across key areas of Agilico, developing both technical and commercial skills: Supported to learn the very best in customer engagement and sales techniques to unlock limitless earning potential. Support the delivery and management of workplace technology solutions for customers Learn how managed … print, document automation and digital workflows improve productivity Assist with customer onboarding, system set-ups and service delivery Work with account managers, engineers and support teams to solve real business challenges Analyse customer needs and help recommend the right technology solutions Develop core professional skills: communication, problem-solving ...

across article copywriting for Insights.com and SEO strategy, building high standards of execution, and constantly identifying new ways to align content, technical performance and customer intent to optimise organic growth in a highly competitive market. Ultimately, the long-term goal is to increase Betfred’s market share by strengthening … visibility, improving customer engagement and establishing a clear competitive point of distinction in line with the company’s desired positioning and brand values. Responsibilities Own and evolve the enterprise SEO strategy to drive sustainable, long-term organic traffic growth, customer acquisition and revenue across key markets. Lead ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

rare opportunity to join at a formative stage, influence product direction, and create AI capabilities that sit at the heart of the customer experience. For the right individual, there is a clear pathway into a future Head of AI position, alongside meaningful equity participation. The Role This … sees AI as a core differentiator, not an add-on feature. You will be responsible for designing, building, and scaling intelligent systems that enhance customer engagement, personalisation, automation, and decision-making. Key Responsibilities AI Product Development Design and deploy AI-powered customer experiences Build intelligent recommendation ...

next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data … agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization ...

large-scale digital streaming business undergoing significant transformation. You will own and accelerate the growth of a subscription proposition, driving both revenue and customer engagement while influencing at the highest levels of the organisation. THE COMPANY They are a major UK-based media organisation evolving from a traditional … innovation, they are investing heavily in their streaming platform and subscription offering to drive long term growth. Their transformation programme places data, product, and customer strategy at the centre of decision making. THE ROLE As a Director, you will act as the business owner for a key subscription product ...

influence roadmap priorities around data governance, security classification, interoperability, and regulatory compliance. Collaborate with account teams to bring the right expertise to every customer engagement. A day in the life You might start the morning preparing for a strategy session with a major government department exploring how AI could ...

Summary & background Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in the UK, USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance ...

will be required, typically one to two days per week during the first six months (and potentially beyond), as part of supporting a key customer engagement. Applicants should be willing and able to travel regularly. Shape the Future of Cloud Transformation Are you an experienced Azure professional who enjoys ...

speaking to customers and building relationships. Ideally you'll have: Around 12 months+ experience in B2B sales, SDR, appointment setting, business development or outbound customer engagement. Excellent communication skills. Confidence speaking with decision-makers over the phone. A resilient, positive attitude. Based around the Altrincham area A desire ...

working closely with the management team, shaping business strategy, establishing strong and trusting relationships with key partners, preparing compelling value propositions and customer proposals, developing business models, negotiating commercial terms and closing deals. There is also considerable scope for innovation and introducing new product ideas. Location/WFH : There … model with two days a week in the Cambridge office. There are also opportunities for worldwide travel to trade shows and exhibitions to drive customer engagement; you may also need to visit client sites in the UK and Europe from time to time (approx. x2 per quarter, expenses ...

technologies and motivated by the opportunity to collaborate with a forward-thinking team. Youll play an active part in shaping the future of digital customer engagement, driving innovation, and helping to create experiences that truly make an impact. The role is office based (Manchester near Picadilly Station) with ...

youre supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other.It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your … About the role Working closely with the Data Analytics Manager and wider Marketing Team, this role will be responsible for turning audience data and customer intelligence into real-world outcome-driven marketing activations across paid media, CRM, and emerging channels across the DFS Group. This role sits ...

will be required, typically one to two days per week during the first six months (and potentially beyond), as part of supporting a key customer engagement. Applicants should be willing and able to travel regularly. Shape the Future of Cloud Transformation Are you an experienced Azure professional who enjoys … with talented engineers, security specialists and pre-sales teams. If you enjoy working with cutting-edge Microsoft technologies, influencing technical strategy and delivering outstanding customer outcomes, we'd love to hear from you. What You'll Be Doing As a Senior Azure Engineer, you'll be responsible for: Designing ...

Customer Analyst £50,000–£55,000 + Share Scheme Lancashire (Hybrid – 2x Days a Week in Office) If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you! The Company A fast-growing, family-led healthcare retail … group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners The Role Sitting within the CRM function, this role is all about using data to drive smarter customer engagement. You’ll: Analyse ...

Doing: Define and own the product vision, roadmap and long-term strategy. Take full ownership of the product backlog, ensuring priorities are aligned with customer needs and business goals. Lead product discovery activities, including customer interviews, feedback sessions and market research. Translate customer and commercial insights into … engineering teams. Work closely with development teams throughout the delivery lifecycle, supporting agile ceremonies and driving successful outcomes. Make informed prioritisation decisions that balance customer value, technical feasibility and commercial impact. Track product performance through KPIs and OKRs, using data to guide decision-making. Collaborate with sales, customer ...

Salary: £60,000 - £68,000 + Benefits Type: Permanent The Opportunity We're partnering with a growing organisation undertaking significant investment in its digital customer and commercial capabilities. As part of this journey, they are seeking an experienced CRM Functional Lead to take ownership of their HubSpot platform … drive best practice across marketing, sales, and customer operations. This role is ideal for someone who combines strong HubSpot expertise with stakeholder management, process improvement, and CRM strategy, ensuring the platform delivers measurable business value and supports future growth. Key Responsibilities Own the functional design, configuration, and ongoing evolution ...

drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven ...

drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven ...

development of commercial models, partnership agreements and value propositions. Work alongside Teltonika's Business Development teams to support partner-led sales opportunities and customer engagements. Act as the bridge between partners and Teltonika's Sales, Technical, Product Development and Marketing teams. Provide market feedback and partner insight to support … future product development. Support joint marketing initiatives, customer case studies and partner events. What we expect of you: Proven experience in a technical consulting, technology alliances, sales engineering or partner-facing role. Strong understanding of IoT hardware, networking, connectivity and solution architecture. Proven experience translating complex technical solutions into ...