1 to 25 of 38 Customer Engagement Jobs in the North of England

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

Business Central Functional Consultant is required to join an established Microsoft technology consultancy based in Gateshead (hybrid). This is a customer-facing role combining functional support, problem-solving and business process knowledge. You'll work directly with customers to resolve issues, improve how they use their systems … make sure they're getting the most from their Microsoft solutions. The role is predominantly remote, with occasional travel to customer sites when required. The Organisation You'll be joining a Microsoft technology consultancy who specialise in business applications and digital solutions to customers across a range of industries ...

HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description As a Senior Software Product Analyst, youll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, youll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. Youll work with teams across the business to define requirements, prioritise initiatives and deliver ...

Customer Success is an established function within Stepstone UK, with an experienced team focused on helping customers achieve maximum value from the products they have purchased, strengthening customer outcomes and supporting long term retention. The Customer Success Team Manager will be responsible for leading, coaching and developing … team of Customer Success Managers, maintaining high performance and supporting the Head of Customer Success with the continued evolution of the UK function. Responsibilities As a Customer Success Team Manager, you will: Lead, coach and develop a team of Customer Success Managers, setting clear expectations ...

Customer Success Manager Remote, UK | Some US-hours coverage The role Our client is looking for a Customer Success Manager to help some of the world's leading brands get the most from their loyalty platform. This is a hands-on Customer Success role. You'll work … your week will follow standard UK working hours, with some later shifts each week to provide US coverage. What you'll do Own the Customer Success relationship from onboarding through to post-launch optimisation. Help clients design loyalty programmes including earning mechanics, tiers, missions, audiences, campaigns and rewards. Configure ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £7590K+ once fully ramped 55p/mile mileage … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working ...

could be in a Technical Pre-Sales role in industries such as SaaS, CRM, Technical Solutions and be ready to transition into providing full customer solutions within the IT industry. Why Join Us Uncapped earning potential with a clear path to £75–90K+ once fully ramped 55p/mile … standard qualifications A genuine say in the growth and direction of the business as we continue to scale Role Overview We are elevating our customer engagement model to ensure clients receive maximum value and a complete technical solution that meets both their current and future business needs. Working ...

lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 2+ years of professional experience in customer success, account management, pre-sales or customer support roles Ability to work both independently and within a team environment, with high attention … first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing or related fields. Responsibilities Be accountable for your customer's overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale Act as the trusted advisor, sharing ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you wont be just a number … functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business rules, security ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base click apply for full job details ...

customers within agreed target markets. Generating new sales opportunities through telephone, email, networking, campaigns, referrals and other appropriate channels. Qualifying opportunities to understand the customer's requirements, commercial potential, decision process, timescale and next steps. Building relationships with decision-makers and other relevant customer stakeholders. Attending customer meetings and, where appropriate, site visits. Understanding customer requirements and translating them into appropriate commercial solutions. Preparing and presenting accurate quotations and customer proposals. Taking responsibility for progressing quotations and opportunities rather than allowing them to stall. Negotiating commercial opportunities within agreed levels of authority. Coordinating technical ...

helping them to get the most out of their technology, whilst providing an outstanding and memorable experience. What you'll do As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication … customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across the business while hitting sales targets together as a team. Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. ...

improvement of Great Places' heat network services. Working with customers, contractors and internal teams, you'll help ensure reliable services, accurate billing and excellent customer experience, while supporting regulatory requirements, improvement projects and future decarbonisation initiatives. What youll be doing Support the effective management and operation of Great Places … heat network portfolio, ensuring high standards of customer service, performance and compliance. Investigate and resolve customer queries relating to heating, hot water services, metering, billing and service charges. Monitor contractor performance, supporting the delivery of agreed service standards and performance targets. Analyse operational and customer data ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

function is core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe. This role is responsible for the delivery of large, complex solution architectures … focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways ...

sales function, setting clear priorities and driving commercial performance. Identifying, developing and converting new business opportunities across existing and potential markets. Strengthening long-term customer relationships, identifying opportunities to grow accounts and increase customer value. Leading, coaching and developing the existing team, bringing both functions together to support … strong relationships with customers, understanding their technical and commercial requirements and developing appropriate solutions. Working closely with Operations, Engineering, Production and Finance to ensure customer requirements can be delivered effectively. Providing commercial insight and contributing to wider business decisions as part of the Senior Leadership Team. The business ...

office, where collaboration with the wider engineering team forms an important part of the role. We offer flexibility when required, alongside occasional travel to customer sites across the UK and Ireland. Are you passionate about electrical power systems and looking for a role where no two projects … forefront of power system protection, helping customers solve complex technical challenges, develop innovative solutions and adopt emerging technologies. Combining technical expertise with customer engagement, you'll work on everything from protection relay applications and system testing to solution development and customer support, alongside a highly experienced team ...

inside IR35 Overview TXP is seeking an experienced Dynamics 365 CE Functional Consultant/Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout. This role will play a critical part in ensuring a successful go-live and driving user adoption across the business. The successful consultant … supporting go-live, hypercare, and user adoption programmes. Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution. Excellent stakeholder engagement, communication, and relationship management skills. Strong facilitation, training, and knowledge transfer capabilities. Experience working directly with business users in a fast-paced project environment. ...

inside IR35 Overview TXP is seeking an experienced Dynamics 365 CE Functional Consultant/Floorwalker to support a major Dynamics 365 Customer Engagement (CE) rollout. This role will play a critical part in ensuring a successful go-live and driving user adoption across the business. The successful consultant … supporting go-live, hypercare, and user adoption programmes. Ability to troubleshoot functional issues and work effectively with delivery teams to drive resolution. Excellent stakeholder engagement, communication, and relationship management skills. Strong facilitation, training, and knowledge transfer capabilities. Experience working directly with business users in a fast-paced project environment. ...

develop new business opportunities and build relationships across an expanding market. The successful candidate will play an important role in identifying commercial opportunities, developing customer accounts and maximising revenue through new business acquisition and account growth. Offering a competitive basic salary alongside uncapped commission at 10% of gross margin … proven track record in technology sales. The Role Reporting into the commercial team, you will take responsibility for generating new business and developing existing customer relationships across the AWS and cloud services portfolio. You will manage the full sales cycle, from initial prospecting and opportunity qualification through to negotiation ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...

secure B2B revenue opportunities for a broadband organization expanding its portfolio of business services and strategic partnerships. This role is responsible for leading customer engagement across the full sales lifecycle and working closely with the Principal Network Architect, TechOps, and Finance teams to shape commercially viable and technically … negotiations, and market insight. This is a hands-on commercial role that requires strong stakeholder management, structured opportunity tracking, and the ability to translate customer needs into clear, practical solutions aligned with network capabilities and business strategy. What You Will Do? Identify and develop new B2B opportunities that support ...

This is an excellent opportunity for an experienced electrical/control systems engineer who enjoys combining technical leadership with people development, continuous improvement and customer engagement . Working as part of an established engineering team, you will lead the design function while working closely with manufacturing, estimating, customers … implement appropriate engineering KPIs and use data to identify opportunities for improvement. Identify and introduce innovative products, technologies and engineering solutions that enhance the customer offering. Work collaboratively with manufacturing, estimating and other internal teams to ensure effective project delivery. Build and maintain strong relationships with customers, understanding their ...