1 to 25 of 32 Customer Engagement Jobs in the North of England

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

Are you a motivated, experienced CRM Manager looking to play a crucial role in driving an exciting business customer onboarding strategy to new heights. You will be our client's customer champion within the organisation, responsible for leading the entire customer onboarding experience, improving activation and for … They never stop learning and celebrate their successes together. The Role As CRM Manager, you will be responsible for designing, implementing and managing our customer relationship management strategy to optimise customer onboarding and sign-up completion rates. You will initially sit within the marketing team, but will work … closely with UX, customer success, platform ops and engineering to develop and execute CRM initiatives that drive customer activation and engagement during the exploratory (app store) and onboarding process. Reporting to the Head of Marketing you will have the opportunity to shape the CRM program and make more »

Company Overview: SPG have been approached by a leading financial services organisation, to hire them a Solutions Architect to work within the Customer Channels Domain. This domain is responsible for all customer facing channels such as: Mobile App, Website etc as well as the customer engagement telephony solutions. About this role: Working within the Customer Channels Domain, you will be instrumental in designing and implementing technology solutions to help the business achieve it's strategic goals. Collaborating closely with Technical Product Owners, Business Leads, and other Architects, you will design fit-for-purpose technical … standards, emphasizing security and reliability. Develop balanced and pragmatic designs that cater to future business needs while maintaining current products. Lead architecture within the Customer Channels Domain, covering customer-facing channels, test, and robotics automation. Enable Omni Channel capabilities, focusing on integration patterns and API approaches. Collaborate with more »

and drive the product vision, strategy, and roadmap for our loan management applications, aligning with company goals and market trends. Conduct market research, gather customer feedback, and analyze industry trends to inform product direction and priorities. Feature Prioritization and Development: Work closely with engineering, design, and other stakeholders to … prioritize features and enhancements based on customer needs, market demand, and business impact. Translate customer requirements into clear user stories and product requirements for development teams. Collaboration with Marketing: Partner with the marketing team to develop compelling product messaging and collateral that effectively communicates the value proposition of … our loan management solutions. Contribute to marketing campaigns, sales enablement materials, and go-to-market strategies to drive product adoption and market penetration. Customer Engagement and Feedback: Engage with customers through interviews, surveys, and feedback sessions to understand their pain points, challenges, and opportunities. Advocate for customer more »

leadership skills to drive product innovation and success . Responsibilities Product Strategy: ?Defining and refining the product roadmap based on market research, technological advancements, customer feedback, and data analytics, with a focus on advancing sustainable solutions within the energy sector. Cross-Functional Leadership: ?Collaborating with engineering, design, sales, marketing … and other teams to ensure product goals are aligned with business objectives and customer needs. Data Utilisation: ?Leveraging data analytics to inform product decisions, identify trends, and anticipate market shifts, with a particular emphasis on optimising product performance and enhancing user experience in the green energy space. Customer Engagement: ?Interacting with customers and stakeholders to gather feedback, understand their challenges, and translate their needs into product features. Innovation and Adaptation: Keeping abreast of the latest IoT technologies and data analysis tools to continuously innovate and adapt the product to changing market demands. Risk Management: Identifying potential more »

further analytical projects reared during the course of project delivery. Projects you’ll drive: Development of a ML model to predict the likelihood of customer engagement following a specific operational action for a financial services business. Development and deployment of an LLM solution to recommend the appropriate course … We believe in being honest throughout the organisation and expect the same in return. We commit to high levels of transparency from our first engagement, right through to the last and is driven from the CEO. Team Player: Whilst individual success is important, we do not believe in prioritising more »

for email marketing design and delivery and collating and communicating design briefs to creative teams. Ownership of campaign QA testing and deployment though the Customer Engagement Platform - BRAZE Manage customer segment and selection activity from defining the targeting method to writing data selection briefs through to delivery more »

Account Manager (AM) Location: A-SAFE Focus: Technology and Services Region/Location: EMEA/UK Overview: Are you skilled at maximising Customer Lifetime Value (CLV), boosting Annual and Monthly Recurring Revenue (ARR & MRR), reducing attrition, and enhancing adoption? Do you have a talent for thriving in diverse networking … environments to maximise customer engagement and growth outcomes? As a Technology Account Manager at A-SAFE, your primary responsibility is to nurture the growth and expansion of A-SAFE’s industrial IoT (IIoT) safety and productivity solutions. This role is centred around expanding sales following a handoff point … biggest brands and busiest industrial facilities. Our global presence spans the Americas, EMEA and APAC, with 16 sales locations and a team of 500 customer-facing colleagues. Our extensive network reflects our deep understanding of diverse market needs and our ability to respond effectively to various customer requirements. more »

be at the heart of business-critical projects and play a key role in one of the largest Microsoft Dynamics 365 Finance & Operations and Customer Engagement transformation programmes in Europe, working to replace several heritage systems globally. On offer is the chance for development both within the project more »

be at the heart of business-critical projects and play a key role in one of the largest Microsoft Dynamics 365 Finance & Operations and Customer Engagement transformation programmes in Europe, working to replace several heritage systems globally. On offer is the chance for development both within the project more »

channel CRM program across App, Email, and other touchpoints as relevant. You’ll be a part of a fast-paced environment, tasked with driving customer engagement and retention. Key Duties & Responsibilities: Plan and deliver effective communications for customer retention, revenue and engagement. Evaluate and improve CRM Comms. … content, app push notifications, in-app messaging, and other touchpoint impacts. Leverage data to deliver a personalised and targeted journey for the Beauty Bay customer, and ensure a fluid journey exists to on site content. Ensure effective end-to-end delivery of CRM Comms including planning, briefing, copywriting, set … up, proofing, translation, implementation, and campaign/weekly reporting. Execute & help to develop customer segmentation , with communications that are appropriately targeted for best impact with territory and translation consideration. Drive success via the CRM testing programme , ensuring good visibility of overall results and testing mechanics to improve KPIs. Understand more »

business objectives and position them as leaders in the industry. Key Responsibilities: Develop and implement comprehensive data strategies that support product and service diversification, customer engagement, and operational efficiency. Lead and establish a best-in-class data team capable of supporting the growth of our organization and providing … compliance with regulations and data governance standards. Provide data-driven insights and analytics to support decision-making across the organization, from product development to customer acquisition. Manage team performance, set goals, and provide feedback to drive continuous improvement. Collaborate with project managers and cross-functional teams to ensure timely more »

minded and have a love for data & spreadsheets! You will be using data to help the development and implementations of new products & systems, drive customer engagement and improve overall business improvement through data driven decision making. Role & Responsibilities: Identify issues, and with stakeholders to implement solutions Deliver root more »

lead generation processes, and analysing data to drive strategic decision-making. Key Responsibilities: Develop and implement marketing strategies to drive demand generation and enhance customer engagement. Utilise marketing automation tools to streamline processes and optimise lead nurturing activities. Oversee ecommerce and marketplace management, ensuring effective performance and growth. Analyse more »

from a sales or service background. The successful candidate will be responsible for delivering training courses to customers at our UK facilities and at customer premises. Additionally, they will play a crucial role in providing in-house training for Quantum staff. Key Responsibilities Deliver comprehensive training courses on Variable … Speed Drives to customers at my clients UK facilities in Glasgow, Newcastle, Leeds & Thurrock and at customer sites throughout the UK. Develop and customize training materials and modules based on customer needs and preferences. Provide hands-on training sessions covering theoretical presentations and practical exercises on product features … training sessions for Quantum staff to enhance their knowledge and skills in VSDs. Collaborate with the sales team to identify training opportunities and support customer engagement activities. Stay updated on the latest developments and advancements in VSD technology to ensure training materials are current and relevant. Maintain training more »

interesting solutions for global clients. Alongside strong technical knowledge this role requires a strong background in consulting, architecture design and delivery , building client relationship, customer engagement and stakeholder management/communication. About the company: This team have a focus on helping their clients map their journey into the … The role itself will allow opportunity for a variety of responsibilities ranging from more complex cloud solution implementations, to providing technical documentation, to being customer facing detailing adaptations that could be made. What skills are required for this role? Azure MWP 365/Intune/Endpoint/Networking Core more »

presentation skills to effectively convey technical information. Strong organizational abilities to manage multiple tasks and priorities effectively. Flexibility to travel for field sales and customer engagements. Salary: Competitive salary ranging from £39,000 to £45,000 per annum, depending on experience and qualifications. If you possess a blend of more »

you a dynamic go-getter with a passion for marketing? Do you dream of diving into the world of digital advertising, content creation, and customer engagement? Look no further we're on the hunt for a driven Multi-Channel Marketing Apprentice to kick-start their dream career! The … headfirst into the exciting world of marketing. You'll work closely with their seasoned marketing team to develop and execute innovative strategies that drive engagement, boost brand awareness, and ultimately increase sales. In this role, youll work towards your Multi Channel Marketing Level 3 apprenticeship, delivered by our expert … for online marketing initiatives, including Facebook and email campaigns. Designing leaflets for offline marketing efforts, ensuring a cohesive brand message. Providing timely responses to customer queries through their app and social platforms. Conducting campaign analysis to glean insights and support future marketing endeavors. Assisting in planning and executing promotional more »

technical knowledge and commercial acumen, making it ideal if you are seeking a career that merges technical expertise with strategic business impact in a customer-facing capacity. You have a strong desire and interest to engage with customers on the commercial or sales side of the business, adept at … pricing quotations, and delivering compelling technical proofs of concept (POCs) and presentations. Your skills enable you to uncover and develop additional commercial opportunities, enhancing customer engagement and expanding business reach. You will be comfortable presenting technical concepts to stakeholders and have deep technical discussions with customers. This role more »

products for the home. This role will be responsible for developing and implementing comprehensive marketing strategies to drive sales, enhance brand awareness, and improve customer engagement across stores, the website, Amazon, eBay and B2B customers. With a salary of up to £40,000 DOE, this is a brilliant … marketing, and online advertising. Collaborate with the store management team to drive foot traffic and sales through effective in-store promotions and events. Analyse customer data and market trends to identify opportunities for growth and optimisation. Manage marketing budgets effectively, ensuring maximum ROI for all marketing activities. About you more »

Air division of one of the world's largest Aerospace & Defence organisations globally, from their office in Warton. What you'll be doing: * Supporting customer engagement, capturing user and system requirements. * Develop architectures and assess concept options for the Information System. * Generate detailed system specifications. * Identify technologies needed more »

and innovation. They are looking to recruit an experienced Dialler Manager. You will be responsible for all communication platforms and involved in researching emerging customer engagement technologies. Key skills and experience: 3+ years as a Dialler Manager Experienced working in a call centre environment Experienced in analysing large more »

covering both Application and Infrastructure. Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space. You would play a vital role in this companies more »

re passionate about all things racing, we love the sport and it’s in our DNA. Using best-in-class technology, digital innovation, and customer engagement, we are developing the Tote reaching new audiences with innovative products. Our headquarters in Wigan is the main hub for our team more »

them to deliver quality solutions. The Modern Workplace Consultant will be responsible for delivering projects focused on Teams, SharePoint Online and OneDrive for Business. Customer engagements will include Intranets, file server and SharePoint On-premises migrations, collaboration and document management solutions and bespoke business solutions built using the entire … be working in a boutique consultancy, specialising in Microsoft Collaboration sand Power Platform solutions. You’ll be working with a diverse and ever-growing customer base, delivering world-class solutions that support digital transformation. You’ll work closely with customers throughout the project lifecycle, from Proof of Concept through … things Microsoft Collaboration. Proven organisational, communication and client-facing skills are essential, as is the ability to think on your feet and adapt to customer needs, based on updates to Microsoft’s technology roadmap. You’ll be a natural problem solver, analytical, inquisitive and have a desire to keep more »