1 to 25 of 75 Customer Engagement Jobs in the North of England

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: - Successful project delivery - Plan and direct the overall project … of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed timescales. - Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole More ❯

Role As AI & Automation Analyst, you will be responsible for analysing, designing, and deploying AI- and automation-led improvements across the sales lifecycle – from lead generation and qualification, to customer engagement, conversion, and aftercare. You’ll partner with commercial leaders to identify opportunities, deliver solutions, and evidence ROI. Key Responsibilities Map, analyse, and challenge current B2B and B2C … sales processes to uncover areas for AI and automation. Design and implement AI-driven solutions that enhance customer engagement, conversion, and retention. Deploy workflow automation to remove friction and manual effort across sales operations. Partner with sales and marketing stakeholders to drive adoption and embed new ways of working. Build business cases that demonstrate tangible benefits (conversion uplift … Dynamics, or equivalents), alongside AI and workflow automation tools (e.g., UiPath, Power Automate, Einstein, ChatGPT/LLMs). Commercially minded, able to evidence measurable impact on efficiency, conversion, or customer outcomes. Excellent communication and stakeholder engagement skills across technical and non-technical audiences. Why Apply? Shape the way AI and automation transform sales across both B2B and B2C More ❯

Role As AI & Automation Analyst, you will be responsible for analysing, designing, and deploying AI- and automation-led improvements across the sales lifecycle – from lead generation and qualification, to customer engagement, conversion, and aftercare. You’ll partner with commercial leaders to identify opportunities, deliver solutions, and evidence ROI. Key Responsibilities Map, analyse, and challenge current B2B and B2C … sales processes to uncover areas for AI and automation. Design and implement AI-driven solutions that enhance customer engagement, conversion, and retention. Deploy workflow automation to remove friction and manual effort across sales operations. Partner with sales and marketing stakeholders to drive adoption and embed new ways of working. Build business cases that demonstrate tangible benefits (conversion uplift … Dynamics, or equivalents), alongside AI and workflow automation tools (e.g., UiPath, Power Automate, Einstein, ChatGPT/LLMs). Commercially minded, able to evidence measurable impact on efficiency, conversion, or customer outcomes. Excellent communication and stakeholder engagement skills across technical and non-technical audiences. Why Apply? Shape the way AI and automation transform sales across both B2B and B2C More ❯

Role As AI & Automation Analyst, you will be responsible for analysing, designing, and deploying AI- and automation-led improvements across the sales lifecycle – from lead generation and qualification, to customer engagement, conversion, and aftercare. You’ll partner with commercial leaders to identify opportunities, deliver solutions, and evidence ROI. Key Responsibilities Map, analyse, and challenge current B2B and B2C … sales processes to uncover areas for AI and automation. Design and implement AI-driven solutions that enhance customer engagement, conversion, and retention. Deploy workflow automation to remove friction and manual effort across sales operations. Partner with sales and marketing stakeholders to drive adoption and embed new ways of working. Build business cases that demonstrate tangible benefits (conversion uplift … Dynamics, or equivalents), alongside AI and workflow automation tools (e.g., UiPath, Power Automate, Einstein, ChatGPT/LLMs). Commercially minded, able to evidence measurable impact on efficiency, conversion, or customer outcomes. Excellent communication and stakeholder engagement skills across technical and non-technical audiences. Why Apply? Shape the way AI and automation transform sales across both B2B and B2C More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

days per week on site) Employment Type: Permanent Salary: Up to £53k DOE Overview A progressive organisation is seeking a talented CE Application Analyst to join their Dynamics 365 Customer Engagement (CE) team. This is a fantastic opportunity for an experienced professional who enjoys problem solving, enhancing systems and helping to deliver an outstanding customer experience. The … Staying up to date with new technologies and recommending best practice solutions Skills & Experience The ideal candidate will bring: Strong experience with Microsoft Dynamics CRM/Dynamics 365 CE (Customer Engagement) Hands-on background in application analysis, deployment and troubleshooting Excellent communication and interpersonal skills, with the ability to collaborate across teams Strong problem-solving skills and a More ❯

Customer Solutions Specialist Salary: £30,000 to £35,000 per annum dependent on skills and experience Location: Leeds HQ office based, 5 days per week Job type: Full-time What we offer We want you to feel valued, supported and inspired to grow. Our benefits include: Career growth in a start-up -Shape your role, make a real impact … from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow We are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led … already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise. About the role We are looking for a Customer Solutions Specialist to join our growing team. This role blends More ❯

Customer Solutions Specialist Salary: £30,000 to £35,000 per annum dependent on skills and experience Location: Leeds HQ office based, 5 days per week - MUST LIVE WITHIN A COMMUTABLE DISTANCE TO LEEDS Job type: Full-time What we offer At Build Concierge, we want you to feel valued, supported and inspired to grow. Our benefits include: Career growth … Bright Exchange discounts and a competitive salary with room to progress as we grow At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led … already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise. About the role We are looking for a Customer Solutions Specialist to join our growing team. This role blends More ❯

improvements. You’ll lead, collaborate and work closely with software developers, hands-on where necessary, performing code reviews, shaping development standards, and steering system architecture decisions that directly support customer success. Working with clients and internal teams, you’ll ensure that system enhancements and deployments align precisely with customer needs, improving reliability and deepening adoption. This is a … team to ensure that software is delivered in line with the company’s objectives and standards. Maintain clear system documentation and architecture diagrams to support ongoing product evolution and customer adoption. Team & Performance Management Lead and develop a small technical team across both infrastructure and software disciplines. Promote collaboration, continuous improvement, and delivery discipline within the technical function. Stakeholder … Client Engagement Build strong, enduring relationships with clients and stakeholders to ensure seamless adoption of systems, identification of enhancement opportunities and help secure current and future project pipelines. Provide technical insight in client meetings, tenders, and commercial opportunities, removing infrastructure-based barriers to growth. Risk Management & Business Continuity Ensure systems can be promptly and effectively restored in the event More ❯

improvements. You’ll lead, collaborate and work closely with software developers, hands-on where necessary, performing code reviews, shaping development standards, and steering system architecture decisions that directly support customer success. Working with clients and internal teams, you’ll ensure that system enhancements and deployments align precisely with customer needs, improving reliability and deepening adoption. This is a … team to ensure that software is delivered in line with the company’s objectives and standards. Maintain clear system documentation and architecture diagrams to support ongoing product evolution and customer adoption. Team & Performance Management Lead and develop a small technical team across both infrastructure and software disciplines. Promote collaboration, continuous improvement, and delivery discipline within the technical function. Stakeholder … Client Engagement Build strong, enduring relationships with clients and stakeholders to ensure seamless adoption of systems, identification of enhancement opportunities and help secure current and future project pipelines. Provide technical insight in client meetings, tenders, and commercial opportunities, removing infrastructure-based barriers to growth. Risk Management & Business Continuity Ensure systems can be promptly and effectively restored in the event More ❯

up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad … range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The CDIO Customer Engagement and IT Business Services Group supports HMRC Customer Services Group incorporating Personal Tax, Debt Management, Business Tax and Customs, and Benefits and Credits. The team has a … focus to Transform Customer Management, helping our customers to be able to interact with us in the right way, at the right time and for the right reasons. Job description This is an exciting time to grow join a growing team as a Cloud Infrastructure Manager. You will be given the opportunity to take the lead on production and More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

Develop and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi … presence, ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry channels. Experience … marketing experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A proven track record More ❯

passionate CRM team at Pets at Home as a Senior CRM Analyst . In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. As such … this is essential experience for candidates to have. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a … COO, CTO, Head of Technology, or similar leadership role ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to £50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to 50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

Doncaster, 2 days a week) Join an established, forward-thinking Dynamics 365 CRM end user providing 1st/2nd line support whilst also contributing to transformation projects to improve customer experience. Key Responsibilities and Skills Strong experience working with Dynamics CRM, with a focus on customer engagement and Power Platform. Troubleshoot and resolve application-related issues. Hands More ❯

Doncaster, 2 days a week) Join an established, forward-thinking Dynamics 365 CRM end user providing 1st/2nd line support whilst also contributing to transformation projects to improve customer experience. Key Responsibilities and Skills Strong experience working with Dynamics CRM, with a focus on customer engagement and Power Platform. Troubleshoot and resolve application-related issues. Hands More ❯

Doncaster, 2 days a week) Join an established, forward-thinking Dynamics 365 CRM end user providing 1st/2nd line support whilst also contributing to transformation projects to improve customer experience. Key Responsibilities and Skills Strong experience working with Dynamics CRM, with a focus on customer engagement and Power Platform. Troubleshoot and resolve application-related issues. Hands More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯

of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities … and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the … IT organisation, managing expectations and setting the standard of behaviour for customer engagement * Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately * Maintain and share knowledge of supported products and services * Maintain an understanding of the company's organisation and customers of the Service Desk * Adhere More ❯

packages of work and continued sales development. The Business Development Manager will manage existing relationships as well as generate new opportunities 'going to market' by penetrating deeper into the customer base with existing and new clients along with responsibility for developing new business. Acting as the face of our client to new and prospective customers, promoting their product range … or the supply chain needs of high-reliability sectors. This role works with market-leading suppliers and blue-chip customers. Key Responsibilities - New Business Acquisition: Identify and develop new customer relationships, including OEMs, CEMs, and Tier 1 contractors. - Market Expansion: Research and target new market sectors or applications for their distribution and manufacturing capabilities. - Lead Generation: Proactively generate and … qualify leads through cold outreach, networking, and attendance at industry events. - Customer Engagement: Arrange and attend customer visits, product presentations, and technical discussions. - Sales Pipeline Management: Maintain and update internal systems to track progress, manage opportunities, and forecast accurately. - Collaboration: Work closely with product managers, internal sales, and engineering teams to deliver tailored solutions. - Reporting: Provide regular More ❯