1 to 25 of 62 Customer Engagement Jobs in the North of England

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Principal Engineer – Dynamics, Power Platform, Workflow & Colleague Experience Engineering at Scale The Customer Engagement Platform (CEP) powers how Skipton understands, supports, and communicates with its members and colleagues. It underpins our Dynamics 365 CRM, Power Platform solutions, case management, workflow automation, marketing capabilities, and the suite of colleague … Value-Flow-Quality delivery physics, and engineering bar‐raising across the squads building on Dynamics 365, Power Apps, Power Automate and the CRM/engagement ecosystem. You define and embed cross‐cutting standards such as API/event contracts, workflow architecture, observability, resilience patterns, and dependency baselines, and drive ...

Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain … very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address significant ...

client is seeking a customer-focused Customer Success Manager to play a key role in supporting clients throughout their journey with the business. This is an excellent opportunity for someone who enjoys building strong professional relationships, helping customers get the most value from a product or service … ensuring enquiries are managed efficiently. Key Responsibilities Support new customer onboarding and product adoption. Respond to customer queries and coordinate resolutions. Maintain accurate client records, notes and account activity. Monitor customer engagement and identify potential risks. Help prepare account reviews, usage reports and customer updates. ...

plus 15% clearance bonus Must be willing to be full-time on-site in Central London Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

working with a fast-growing, private equity-backed business at a pivotal point in its journey.Are you a CRM marketer who loves creating personalised customer journeys, using data to drive decisions, and seeing the impact of your campaigns This organisation is embarking on a major CRM and customer engagement transformation, creating a brand-new CRM function to support the next stage of their growth.This is a fantastic opportunity to join at the beginning of the journey, helping to shape lifecycle marketing, customer engagement and CRM best practice within a business that is investing heavily ...

scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business … skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile ...

Account Managers, suppliers and internal teams to support the full sales lifecycle. The role would suit someone with experience in sales support, inside sales, customer support, quotations, order tracking, supplier coordination or commercial administration within an IT, technology, reseller, distribution, managed services or customer-focused environment. You will … supporting customer engagement, preparing quotations, coordinating pricing and supplier information, maintaining CRM accuracy and helping ensure customers receive a responsive, professional and efficient service. Benefits £30,000 £40,000 basic salary Bonus/commission scheme Manchester office-based role (hybrid options post successful probationary period) Pension Career progression ...

S. The role focuses on creating a consistent, modern and scalable digital capability across mobile, web, authentication, APIs, communications and AI-enabled customer journeys. You’ll shape the UK digital technology future-state architecture including simplification of current stacks and convergence of shared platforms while reusing global capabilities where … owned or aligned delivery pods and journey-aligned backlogs to improve pace, accountability and proximity to the business. Outcomes are measured through stronger customer engagement, faster delivery cadence, increased reuse, improved resilience, reduced duplication and clearer business value from digital investment. What you\'ll be doing ...

manufacturing business with ambitious plans for growth. Operating within a specialist technical sector, they have built a strong reputation for quality, reliability, and customer service, resulting in a loyal and long-standing customer base. As the business continues to invest in its future, they are looking to appoint … Business Development Manager who can help strengthen customer relationships, maximise existing opportunities, and support the next phase of commercial growth. This is an excellent opportunity to join a business where your contribution will be highly visible, valued, and genuinely influential. Working Hours: Monday to Friday, office-based with regular ...

product performance. This role reports to the Sr Director, Product Management and provides an excellent opportunity to develop skills in product strategy, partner management, customer engagement, and decisioning solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person … decisioning products, partners, and services. Contribute to product discovery, proposition development, and business case creation for new enhancements and opportunities. Gather and analyse customer, partner, market, and competitor insights to identify opportunities for innovation and product improvement. Support the prioritisation and delivery of product initiatives, balancing customer needs ...

Customer Solution Architect - Permanent - Knutsford Hybrid - 3 days on site, 2 days remote Not sponsorship available Required: - Cloud platforms (one or more of) AWS, Azure, Google Cloud. System architecture & design: APIs, microservices, integrations, Data flows, scalability, security. Infrastructure concepts: Networking, authentication, IAM Containers (Docker, Kubernetes). Understanding of: DevOps … z2bz0 years in roles such as a Solutions Architect. Sales Engineer/Pre-Sales Engineer. Technical Consultant. Implementation Architect Nice-to-Have Qualifications. Customer Solutions Architect Overview: Skills & Experience Essential Proven experience in a customer-facing Solution Architect or Technical Consultant role Strong experience producing customer-facing ...

Network Engineer to join our Professional Services team. This is an exciting opportunity for a highly skilled networking professional who enjoys working across diverse customer environments, delivering enterprise-scale solutions from design through to implementation. You'll play a key role in major customer projects, working with cutting … throughout the entire project lifecyclefrom discovery and design workshops to implementation, migration, troubleshooting, and go-live support. This role combines strong technical expertise with customer engagement, making it ideal for someone who enjoys hands-on engineering while also acting as a trusted technical advisor. What ...

join our Account Management Team or you may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way. Salary … potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development Person Specification We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of Value, but essentially as a full technical ...

excellence to create secure, scalable, and insight-led digital solutions. The position is a Principal Software Development Engineer responsible for shaping the future of customer-facing digital platforms and technology solutions, guiding technical direction at scale, and building resilient platforms within a regulated environment. The role offers hybrid working … with travel to UK offices in Manchester, Reigate or Glasgow as required. Responsibilities Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS and Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications, and collection services. ...

SaaS business at an exciting stage of growth, where your contribution will be visible, valued and capable of shaping the future of both the customer base and your own career. What makes this role different? The company's culture is built around genuinely looking after customers. They are seeking … value and future opportunities. Identifying opportunities for customers to benefit from additional services, functionality or platform enhancements. Protecting and growing recurring revenue through excellent customer engagement and retention activities. Working collaboratively with Product, Engineering and Commercial teams, ensuring customer feedback influences future development. Supporting renewals, business reviews ...

youll help design tailored strategies that accelerate safe, responsible, and impactful AI adoption. This is a pre-sales and enablement role, combining strategic thinking, customer engagement, and technical leadership. Key Responsibilities Lead collaborative, strategic discussions with customers to shape their AI and Data roadmap. Identify opportunities where … define AI-driven solutions aligned with client goals. Develop and present industry-specific use cases with clear, measurable impact. Support proposals, solution scoping, and customer presentations. Ensure a smooth handover from strategy to delivery, building trust throughout the customer journey. Demonstrate both technical credibility and business insight, helping ...

delivered successfully, on time and to the highest technical standards. If you are looking for a role that combines technical expertise, project leadership and customer engagement, this could be the ideal next step in your engineering career. Working Hours & Benefits MondayThursday: 8:30am 5:00pm Friday: 8:30am … onsite parking The Role As an Applications Engineer, you will be responsible for the design, application and successful integration of automotive heat exchangers into customer cooling systems. Working within a technical project management environment, you will act as a key interface between customers and internal departments, ensuring technical requirements ...

engineering excellence to create secure, scalable, and insight-led digital solutions. What you will do Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web‐portals, communications and collection services. … DevSecOps excellence through CI/CD pipelines, Infrastructure as Code, automation frameworks, and database‐as‐code practices using Redgate Flyway. Take ownership of critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response. Collaborate closely with Product, Delivery, Operations, and Commercial teams to shape technical solutions ...

supporting the development and delivery of connected solutions across the UK market. This is a fantastic opportunity for someone with a technical background and customer-facing experience who wants to develop their product expertise while working closely with Sales, Product, Marketing, and Development teams. The RoleAs a Junior Product … customers, partners, and internal teams with technical guidance, demonstrations, training, and product-related insights, while helping shape future product development through valuable market and customer feedback. Key Responsibilities Provide technical product support to commercial teams, including tender responses Deliver engaging product demonstrations and training sessions Work closely with development ...

with clear opportunities for progression. The business has an excellent reputation for employee retention and is recognised for delivering high-quality solutions and exceptional customer service. About the Role As BMS Account Manager, you will be responsible for managing and developing a portfolio of existing customers while identifying … Engineer looking to transition into a client-facing sales role while leveraging their technical expertise. Key Responsibilities Manage and grow a portfolio of key customer accounts Act as the primary point of contact for client enquiries and requirements Build and maintain long-term relationships with consultants, contractors ...

Senior Data Architect, you will be expected to take an architecture lead role on our client’s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture ...

Senior Data Architect, you will be expected to take an architecture lead role on our client s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture ...

search engine optimisation, paid digital campaigns and lead generation initiatives. You'll also contribute to wider marketing activities, identifying opportunities to improve website performance, customer engagement and conversion rates. Key Responsibilities eCommerce & Product Management Manage and maintain the online product catalogue, ensuring listings are accurate, engaging and fully … optimised. Regularly review product performance using website data and customer insights. Recommend and implement improvements that increase product visibility, customer interaction and online sales. Search Engine Optimisation (SEO) Work closely with the Content Lead to enhance website content and improve search performance. Monitor organic traffic, keyword rankings ...