1 to 25 of 35 Customer Engagement Jobs in the North of England

large projects, allocate development work to developers, manage development team on daily basis Manage application issues both related to standard and bespoke code Making sure that development satisfies the customer's functional, technical and business requirements (FDDs & IDDs) Production of Technical Design Documents Management and definition of environment landscape to fit project needs. To attend weekly project update call … and performance of the solution. Act as a Technical lead and mentor colleagues to share knowledge. Plan and execute wave release updates. Requirements Essential Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform. Acted as a Technical Lead in at least 3 successful Dynamics CRM projects. Adept at Business Requirement Analysis Adept at working with functional … and solutions to both technical team members and non-technical stakeholders Solid understanding and design of Environment Architecture Good understanding of implementation methodologies Exam passes for relevant Dynamics 365 Customer Engagement technical certifications Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customisation and configuration. Desirable Experience of data and application integration to and More ❯

JOB TITLE: Customer Engagement Senior Manager - Pay Later SALARY: £76,194pa to £106,400pa (dependent on location and experience) plus an extensive benefits package. LOCATION: Leeds or London HOURS: 35 hours, full time WORKING PATTERN: Hybrid - at least two days per week, or 40% of your time, at either our Leeds or London hubs. Why Lloyds Banking Group … deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too! Want to hear more? As Customer Engagement Senior Manager, you'll lead the strategy and delivery that helps customers repeat spend responsibly using pay later credit products embedded at point of sale with key … merchants. It's a broad role in a small team, working across multiple stakeholders. One day you might define an engagement journey with UX, the next partner with merchants on offers or collaborate with Brands Marketing and Experience on CRM and communications. We're looking for a senior practitioner who gets things done-someone with deep expertise, strong collaboration More ❯

one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you’re passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d love to hear from you … The Role: We’re looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you’ll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long- and short-term goals. Your primary mission will be to supporting Sage Intacct … derive maximum value from our solutions, guiding them toward business success and long-term partnership with Sage. You’ll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs. What We’re Looking For: Someone who understands how finance teams operate and can empathise with their challenges. More ❯

role is to lead and support new business development as our client continues on its growth strategy. It is important they continue to maintain their levels of support and engagement with existing partners and develop new customer relationships for their growing range of EPAs and qualifications. The role of Partnerships and Growth Manager will help focus those efforts … and develop the form and level of support moving forward. Responsibilities Customer engagement across existing training providers, developing relationships, enhancing support and ensuring adoption of their range of EPAs, qualifications and services, increasing the amount of products their existing customers are delivering. Business development across new training providers and Centres, positioning the offer and securing growth by onboarding … new customers and selling their products into them. Customer engagement with existing employers, positioning the offer, ensuring high levels of support and developing new business. Attend conferences, exhibitions and events, growing your network and increasing knowledge of the sector and key contacts. Develop strategies for targeting key new business, focusing on volume and geographic importance. For new Centres More ❯

an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities … retention of the recurring revenues and create additional cross sell opportunities. You will work working closely with the team to bring new contacts and opportunities to light through close customer management and support proactive outreach to drive customer engagement activities. You will engage directly in your own named accounts; driving growth and ensuring the retention of renewals … and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. In addition to the More ❯

handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment with high demand and competing priorities Please note this is a full time onsite role in Fleetwood Lancashire and the ideal candidate must be … identification and resolution of recurring incidents and problems. · Contribute to root cause analysis and the development of permanent solutions. · Maintain documentation of known issues and solutions for future reference. Customer Service: · Provide excellent customer service to all end-users, maintaining a positive and helpful attitude. · Communicate technical information to end-users in a clear and understandable manner. · Educate … troubleshooting and problem-solving skills. · Familiarity with IT service management frameworks and tools (e.g., ITIL, ServiceNow). · Ability to manage multiple tasks and priorities in a busy environment. · Strong customer service orientation with a positive and proactive attitude. · Excellent communication skills, both verbal and written. Ability to work effectively as part of a team and independently Our Journey Launched More ❯

on contract basis to take responsibility for the strategy, implementation, and management of my clients company's marketing technology stack, with a focus on CRM and projects to drive customer engagement and business goals. This includes overseeing CRM systems like Salesforce, managing marketing automation, ensuring data integration, leading project teams, and working with stakeholders across sales, marketing, and … IT. Key responsibilities Strategy and Leadership: Define and execute the overall CRM and marketing technology strategy, aligning it with business objectives like customer personalization and lifecycle marketing. Lead and manage project teams, ensuring accountability and collaboration across departments. Technology and Project Management: Oversee the health, integration, and optimization of the marketing tech stack, which includes CRM (e.g., Salesforce, Zoho … Programmes level Strong technical understanding of CRM platforms and their integrations with other tools like marketing automation, analytics, and content creation software. Familiarity with marketing analytics, campaign management, and customer experience (CX) concepts. Experience with programme management tools like Jira is often required. Marketing campaign management, content development, and creative strategy Proficiency in CRM and Digital Marketing, along with More ❯

internationally for the last few years. In 2021 we built one of our global Technology and Delivery hubs in Manchester, working on our flagship product, Q.Checkout - a multi-tenanted Customer Insights Platform used by thousands of users daily to make data-driven decisions. This is a unique opportunity to join a high performing team where you'll help shape … a culture - from CI/CD pipeline improvements to production environment management Technical excellence: Write well-tested code, perform thorough code reviews, and contribute to core services and libraries Customer focus: Support our customer engagement team to ensure our production environment delivers value seamlessly The Superpowers You'll Be Bringing To The Team Technical proficiency: Experience designing More ❯

drive strategic growth accross the North East and North West of England. This role is pivotal in promoting Hydrasun s full portfolio of integrated products and services, developing key customer relationships, and identifying new business opportunities. The key focus of this role is to drive measurable success through revenue and profit growth from target customers, a high-quality and … high-conversion opportunity pipeline, strong customer engagement and satisfaction, and effective cross-functional collaboration. Key Responsibilities: Develop and manage strategic customer relationships. Deliver annual sales and growth plans for target customers and projects. Promote Hydrasun s integrated solutions across Hydrogen and Hydraulic sectors. Collaborate with BD managers and internal teams to ensure customer satisfaction. Maintain a … and win major opportunities. Support regional initiatives and align with business unit managers. About you: You are a results-driven professional with a strong foundation in Business Development and customer service, known for your excellent presentation, communication, and interpersonal skills. You will be self-motivated and persistent, you consistently deliver value and build trust with clients and stakeholders. With More ❯

Key Responsibilities Technical Sales Leadership Lead and support the sales team in driving the technical sales process. Develop and deliver product demonstrations, presentations, and technical proposals. Assist in identifying customer needs and mapping them to Splunk solutions. 2. Customer Engagement Work directly with customers to understand their business and technical requirements. Provide expert guidance on solution architecture … and best practices for Splunk implementations. Build and maintain strong relationships with key stakeholders at customer organizations. 3. Solution Design and Validation Collaborate with customers to design customized Splunk solutions that meet their specific needs. Conduct proof-of-concept (PoC) projects to validate the proposed solutions. Ensure that solutions are scalable, secure, and meet performance requirements. 4. Partner Collaboration … Stay up-to-date with the latest trends and technologies in the industry and within Splunk's product portfolio. Provide feedback to product management and engineering teams based on customer and market insights. Qualifications 1. Educational Background Bachelors degree in Computer Science, Information Technology, or a related field. 2. Professional Experience 5+ years of experience in a presales, technical More ❯

Key Responsibilities Technical Sales Leadership Lead and support the sales team in driving the technical sales process. Develop and deliver product demonstrations, presentations, and technical proposals. Assist in identifying customer needs and mapping them to Splunk solutions. 2. Customer Engagement Work directly with customers to understand their business and technical requirements. Provide expert guidance on solution architecture … and best practices for Splunk implementations. Build and maintain strong relationships with key stakeholders at customer organizations. 3. Solution Design and Validation Collaborate with customers to design customized Splunk solutions that meet their specific needs. Conduct proof-of-concept (PoC) projects to validate the proposed solutions. Ensure that solutions are scalable, secure, and meet performance requirements. 4. Partner Collaboration … Stay up-to-date with the latest trends and technologies in the industry and within Splunk's product portfolio. Provide feedback to product management and engineering teams based on customer and market insights. Qualifications 1. Educational Background Bachelors degree in Computer Science, Information Technology, or a related field. 2. Professional Experience 5+ years of experience in a presales, technical More ❯

We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the … team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction. Communication and Correspondence: Responding to emails, phone calls, and … hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering customer More ❯

this critical CRM platform transformation. Working closely with internal Developers, Business Analysts, and Team Leaders, you'll drive high-paced development, modernise the user experience, and embed a refreshed customer engagement model.You'll play a key role in shaping the platform's strategic direction-defining its purpose, aligning development with organisational priorities, and ensuring it meets the evolving … What you'll need to succeed Proven experience in project management, ideally within digital transformation and CRM projects Strong understanding of the software development lifecycle Experience working with internal customer groups and facilitating user engagement Excellent communication, stakeholder management, and problem-solving skills Ability to lead change, embed innovation, and manage competing priorities Familiarity with Office 365, SharePoint More ❯

Role: IT Consultant Location: Preston Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful IT solutions? We're looking for a Technical Solutions Consultant to join a growing … Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities, designing solutions, and supporting successful implementations. What You'll Do … Conduct customer audits and discovery sessions (virtual or on-site) to assess infrastructure and understand business needs. * Translate findings into solution outlines, recommendations, and proposals. * Collaborate with internal teams on project delivery - assisting with migrations, configurations, and reviews. * Document customer environments, update reports, and share insights with colleagues. * Stay up to date with emerging technologies and pursue certifications More ❯

This is a remote position. Job Title: Business Development Manager Location: North West/Yorkshire region ideally between Manchester and Leeds. Job Type: Remote with regular travel to customer sites across the UK. Salary: £55,000 Commission: 100% of target achieved = 5% of salary bonus 110% of target achieved = 10% of salary bonus About the Company Our client is … background in B2B technical sales and an understanding of electronic components or the supply chain needs of high-reliability sectors. Key Responsibilities • New Business Acquisition: Identify and develop new customer relationships, including OEMs, CEMs, and Tier 1 contractors. • Market Expansion: Research and target new market sectors or applications for the company s distribution and manufacturing capabilities. • Lead Generation: Proactively … generate and qualify leads through cold outreach, networking, and attendance at industry events. • Customer Engagement: Arrange and attend customer visits, product presentations, and technical discussions. • Sales Pipeline Management: Maintain and update internal systems to track progress, manage opportunities, and forecast accurately. • Collaboration: Work closely with product managers, internal sales, and engineering teams to deliver tailored solutions. • Reporting More ❯

thought leaders across our key industry verticals Aerospace & Defence, Financial Services, Healthcare, Central Government, and Life Sciences. As an AI Technologist, you will play a pivotal role in shaping customer conversationsaround AI and Data transformation. Youll work closely with Sales, Account Teams, and the AI Centre of Excellence & Execution(CoEE)to define tailored AI and Data strategies that accelerate … rolethat bridges the gap between business vision and technical delivery helping customers build confidence in their AI strategy and ensuring a seamless transition from concept to execution. Key Responsibilities Customer Engagement & Execution. Lead strategic discussions with customers to define their AI and Data Strategy, aligning technology capabilities with business goals. Identify opportunities for AI adoption and co-create … demonstrate measurable outcomes. Support proposal development, technical scoping, and solution presentations. Collaboration & Delivery Enablement Work closely with the AI Centre of Excellence & Execution(AI CoEE)to design and validate customer-specific AI solutions. Bridge the gap between sales and delivery teams, ensuring solutions are executable and aligned to client expectations. Build customer confidence by demonstrating technical credibility and More ❯

and commercial acumen to deliver impactful acquisition and retention strategies within a regulated financial services environment? Were looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. Youll play a key role in shaping our data-led marketing strategy … a related field. Why Join Us? Youll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager More ❯

commercial acumen to deliver impactful acquisition and retention strategies within a regulated financial services environment? We’re looking for a CRM & Data Marketing Manager to take ownership of our customer and prospect data, optimising its use to power targeted, compliant, and cost-effective multi-channel marketing activity. You’ll play a key role in shaping our data-led marketing … related field. Why Join Us? You’ll be joining a collaborative, fast-paced environment where data drives every decision. This is an opportunity to make a measurable impact on customer engagement and growth - while shaping the future of our CRM and marketing data strategy. CRM and Data Marketing Manager More ❯

is in place to support client delivery and that project status reporting is accurate, timely and relevant Identifying and submitting further client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams Knowledge and Experience Essential: c.3+ years’ experience in Consultancy, Project Management, Business Analysis, Change Management and/or Strategy Have highly competent communication More ❯

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You'll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customer engagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯

Role Overview This role sits within our Project Delivery Team and plays a pivotal part in shaping the customer experience at Netcentrix. As a Technical Solutions Consultant, you will be central to our audit and pre-sales function, whilst also providing hands-on delivery and expert consultancy across a wide range of projects. You’ll be customer-facing … with the opportunity to move to a permanent role, in line with business growth. Key Responsibilities Act as a trusted advisor to customers, auditing IT environments and building strong customer relationships to develop a deep understanding of their IT landscape. Deliver document solutions and professional recommendations aligned to the customers business needs and the Netcentrix product portfolio. Identify, scope … Azure, and Cyber Security technologies. Support the project delivery team to ensure projects are implemented on time, within budget, and to quality standards. Provide technical consultancy and maintain strong customer engagement throughout the project lifecycle. Stay up to date with emerging technologies and industry best practices to provide thought leadership. What We Offer A chance to work on More ❯

engineer who loves solving problems, speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join our supportive and forward … thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer, you'll be at the heart of helping customers across the Oil & Gas, Défense and general industrial … manufacturing sectors find the right technical solutions for their needs. Your responsibilities will include: Preparing accurate, competitive quotations and technical proposals Interpreting customer requirements and converting them into engineering solutions Working closely with engineering, production, and project teams Providing technical input to support the external sales team Building positive, lasting relationships with customers Working across a variety of bespoke More ❯

engineer who loves solving problems, speaking with customers, and turning technical requirements into real-world solutions? If you're looking for a role that blends engineering expertise with consultative customer engagement, this is a brilliant place to start your career. We're looking for an enthusiastic and solution-driven Graduate Application Engineer to join our supportive and forward … thinking team in Runcorn. If you have a passion for engineering and some experience in customer service, technical support, or internal sales, we'll help you grow into a confident technical specialist. What You'll Be Doing As a Graduate Application Engineer, you'll be at the heart of helping customers across the Oil & Gas, D fense and general … industrial manufacturing sectors find the right technical solutions for their needs. Your responsibilities will include: Preparing accurate, competitive quotations and technical proposals Interpreting customer requirements and converting them into engineering solutions Working closely with engineering, production, and project teams Providing technical input to support the external sales team Building positive, lasting relationships with customers Working across a variety of More ❯

integrators, and technology suppliers Provide market intelligence on ongoing and upcoming digital transformation programmes across the sector Complex Sales Management Manage long-cycle, high-value sales processes from initial engagement through contract closure Navigate complex procurement and commercial processes typical in regulated utility environments Good knowledge of the supplier landscape within the sector and has a network of contacts … Ideal Profile A natural leader, who is capable of working across teams in pursuit of growth. Strong level of personal gravitas and able to make a positive impact on customer stakeholders and build effective client relationships. A collaborative leader who thrives on working with internal teams (such as Pre-Sales, Architecture, and Delivery) to identify and shape valuable solutions … term partnerships. Strong commercial acumen with the ability to articulate business value, build compelling business cases, and understand the key drivers of a profitable engagement. For Netcompany. Puts the customer at the heart of their approach and understands the importance of direct customer engagement in sales and business development activities. Additional Information In Netcompany we believe that More ❯

for a Technical Development Manager to join their Personal Care division on a maternity cover contract. Are you passionate about innovation in personal care formulations? Do you thrive in customer-facing roles where technical expertise meets commercial impact? Are you based in or willing to travel throughout the East of England, East Midlands, East Anglia, and London area? This … role would suit someone who enjoys combining formulation expertise with customer engagement, supporting innovation for well-known personal care brands. WHAT YOU'LL BE DOING You will: Lead and manage technical development projects with personal care customers. Work closely with R&D teams, providing support from concept through to approval. Deliver internal and external technical presentations. Undertake joint … customer visits with account managers and suppliers. Support formulation development in the application lab. Provide troubleshooting advice for formulation and manufacturing issues. Maintain KPIs, visit schedules and sales opportunity pipelines. Build strong and collaborative relationships with stakeholders. WHAT YOU'LL BRING Must-have: Degree in Life Sciences Experience in personal care formulation and the chemical industry Strong communication and More ❯