1 to 25 of 46 Customer Engagement Jobs in the North of England

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading … based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional customer site ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm in Greater … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. ...

plus 15% clearance bonus Must be willing to be full-time on-site in Manchester Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious … you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning ...

Retention & Renewals Manager – Drive Churn Reduction & Customer Retention Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover) Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background. Anna Maher … Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team ...

solutions. This will lead tocontract renewals, replenishments, and further engagements. The candidate will play a pivotal role in ensuring high levels of customer satisfaction by acting as the primary liaison between NHS clients and EBOs internal teams, facilitating clear communication and timely resolutions to client concerns. Key responsibilities will … Responsibilities Own overall relationship with assigned business customers, which includes managing on-boarding, implementation, increasing sell-through, ensuring retention, and high levels of customer satisfaction. Own and achieve agreed revenue targetsby identifying and pursuing upsell opportunities within existing NHS Trust accounts. Leverage a deep understanding of NHS operations ...

solutions. This will lead to contract renewals, replenishments, and further engagements . The candidate will play a pivotal role in ensuring high levels of customer satisfaction by acting as the primary liaison between NHS clients and EBOs internal teams, facilitating clear communication and timely resolutions to client concerns. … Responsibilities Own overall relationship with assigned business customers, which includes managing on-boarding, implementation, increasing sell-through, ensuring retention, and high levels of customer satisfaction. Own and achieve agreed revenue targets by identifying and pursuing upsell opportunities within existing NHS Trust accounts. Leverage a deep understanding of NHS operations ...

doing the right thing, breaking down silos, and making an impact together. How we work: Growth, Agility, Innovation, Responsibility How we behave: Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player About the Territory Account Manager Role … business acquisition, portfolio development, and driving adoption of both Autodesk and Graitec technologies and services. You will collaborate closely with Solution Sales, Customer Success, SDR teams, and Technical Specialists. The ideal candidate is a self‐starter with a proven software sales track record, strong consultative skills, and an ability ...

About us Force24 is one of the fastest-growing marketing automation platforms in the UK, helping ambitious marketing teams drive smarter engagement, stronger ROI and measurable business growth. As we continue to scale, we are looking for an experienced Account Director to join our Customer Success team … clients. Your core objective is to ensure customers achieve their business and marketing goals using the Force24 platform, driving adoption, increasing value realisation, strengthening engagement and securing long-term retention. You will lead all business reviews, proactively identify ARR expansion and project-based growth opportunities, and oversee the successful ...

chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively ...

accurate weekly and monthly sales forecasts while maintaining a strong and reliable pipeline. Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless client experience. Pipeline Development: Build and manage a consistently growing self-prospected book of business. Customer Engagement … rapport with clients, partners, and colleagues effectively. Technical Proficiency: Familiarity with Salesforce is a plus, enhancing your ability to manage leads and opportunities effectively. Customer-Centric: Understand customer needs and deliver tailored solutions that meet the demands of today's market. Collaboration: Team player with the ability ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service … Apprentice Technician, you will work towards a Level 3 Apprenticeship in Electrical, Electronic Product Service and Installation Engineering. This is a hands-on, customer-facing role where you will build the technical expertise and confidence required to progress into a Service Engineer position. You will gain practical IT engineering ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service … Apprentice Technician, you will work towards a Level 3 Apprenticeship in Electrical, Electronic Product Service and Installation Engineering. This is a hands-on, customer-facing role where you will build the technical expertise and confidence required to progress into a Service Engineer position. You will gain practical IT engineering ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success.Key Responsibilities Assessing client business requirements and opportunities … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

looking for a D365 Technical Support Analyst to play a key role in supporting, maintaining, and improving Microsoft Dynamics 365 applications across Finance & Operations, Customer Engagement, SCM, and Commerce. What You'll Be Doing Providing 1st and 2nd line support across D365 F&O, CE, SCM, Commerce ...

redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover … activity levels Building and managing your own pipeline, from prospecting to closing and account management, maximising adoption and upsell/cross-sell opportunities Liaising customer relationships with Revolut internal stakeholders to ensure a smooth experience, from getting started to daily usage Being autonomous to effectively balance your time (prospect ...

CRM. From improving data quality and supporting campaign delivery to generating performance insights, you'll play a key role in enabling better customer engagement and more effective commercial activity. This position suits someone who is methodical, confident with numbers, and passionate about building a CRM environment that genuinely … data accuracy and follow up with internal stakeholders to maintain high standards. Build, schedule and monitor targeted email campaigns to support lead nurturing and customer engagement. Support the development of automated workflows that enhance conversion and reduce drop-off. Ensure all communication activity is compliant with GDPR and data ...

Role As an Applications Engineer, you will work closely with the Sales and Technical teams to develop fully costed, technically accurate solutions tailored to customer requirements. You'll be part of a small, collaborative team responsible for translating customer needs into winning bids for both products and services. … experienced engineers and develop deep knowledge of the companys UPS technology. The role also offers flexibility with hybrid/remote working. Key Responsibilities Interpret customer specifications and translate them into technical proposals Create cost make-ups and produce accurate quotes for industrial UPS solutions Assist the Sales team during ...

looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation. You will define the target architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design ...

looking for an experienced Amazon Connect Solution Architect to design and deliver a modern cloud contact centre platform as part of a major customer engagement transformation. You will define the target architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design ...

agree on bespoke development strategies with each union, providing transparency into the value generated. This role provides significant opportunities for professional development, encouraging active engagement in individual and team growth activities. A key responsibility will be to initiate and maintain relationships with unions participating in the NUS ID pilot … management experience or a relevant qualification, coupled with a strong background in software or application development. You should be confident in account management and customer engagement, with a proven track record of working with a wide range of stakeholdersfrom student officers to technical teams. We are seeking someone ...