751 to 775 of 1,087 Customer Experience Jobs in London

About us At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in‐person company based … Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. The Service Portfolio team … Conduct market and competitive research to inform service strategy and identify opportunities. Ensure services are evaluated for strategic fit, financial viability, operational readiness, and customer value. Maintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners. Service Development & Improvement Identify, evaluate, and lead initiatives that enhance ...

London. This is a Grade 8 (indicative) role working 36 hours per week, Monday to Friday, sitting within the Housing and Modernisation directorate's Customer Experience team. What you will be doing: Managing the client's inbox, assessing and allocating incoming FOI, EIR, DPA and SAR requests Handling … compliance across departments and liaising with the Information Commissioner's Office What you will need: Working knowledge of FOI, EIR, DPA and GDPR legislation Experience managing a busy caseload and meeting statutory deadlines Strong communication skills across all levels of the organisation Analytical skills for handling data and producing ...

moving gigawatt-hours of electrons in the real world, but we operate at lightning speed, and we’re growing the team to meet customer demand. We’re proud to be supported by world-leading investors, including Accel. Read more about what we’re building here . About the role … tooling for early adopters and enthusiasts. We’re innovating to solve new and complex problems where there’s no established answers and where the customer experience is key. We have a highly autonomous, flat structure, delivering our products in small interdisciplinary teams of engineers and PMs. We want ...

Senior Director, Field ServiceApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR345652*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategorySalesJob Details****About Salesforce … Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers ...

drive growth and shape opportunities across UK clients. You will lead the development of Salesforce-related opportunities and engage senior stakeholders to propel customer experience, data and operating model transformation. As a credible Salesforce advisor, you will collaborate with Salesforce teams and delivery groups to craft scalable propositions ...

ITSM, CSM, FSM and ITOM and drive integration, data governance and intelligent automation. You will lead architecture governance across delivery teams, partner with operations, customer experience and vendor partners, and ensure scalable, well-governed service #J-18808-Ljbffr ...

Client Principal will own the complete sales cycle, nurture senior client relationships, and collaborate with the account team to deliver digital transformations spanning Customer Experience, Product Innovation, and Data Modernization. Applicants should bring deep industry insight, a strong network, and a consultative, #J-18808-Ljbffr ...

high standards for integrity, judgement and documentation in all risk operations. You will also drive the automation and AI-driven transformation, balancing risk with customer experience and commercial impact, while building scalable #J-18808-Ljbffr ...

team, working 3-4 days per week in a hybrid model. This hands-on role involves collaborating closely with the VP product to address customer experience challenges on their website, focusing on key growth areas. The ideal candidate will work autonomously and bring expertise in backend development ...

join our Capital and Payments team. You will own end-to-end initiatives, identify friction, and design data-driven automation to improve throughput and customer experience. This hands-on role combines analysis with delivery: map flows, quantify losses, write clear requirements, coordinate automation, and drive adoption. #J-18808-Ljbffr ...

sales teams and setting the pace for growth. You will drive revenue growth, craft sales playbooks, and align cross-functional teams to deliver exceptional customer experiences in mid-market to enterprise segments across the UK. #J-18808-Ljbffr ...

UK. You will manage relationships with C-level and operational stakeholders, lead quarterly reviews, and collaborate with Product, CS and Support to deliver exceptional customer experiences. You will use SaaS metrics to optimize the portfolio, aim for increasing product usage, and ensure strong Net Revenue Retention while #J ...

experiences, and personalization models for a large-scale digital platform. You will design, build and deploy production-grade ML models powering highly personalised customer experiences, including recommendation algorithms, retrieval systems and LLM-powered conversational AI. You will work closely with Product Managers, Engineers and MLOps to move ideas from ...

Datadog is seeking a Field Marketing Manager to develop and execute regional field marketing programs that drive pipeline, strengthen brand, and deliver exceptional customer experiences across the region. The role spans campaigns, ABM, and events, partnering with Sales, Demand Gen, Partner Marketing, and Communications to bring go-to-market ...

will own design for your team across the full product development lifecycle, collaborating with developers, PMs, data engineers, and content editors to elevate the customer experience. You will translate user needs into delightful digital experiences with a systems mindset, balancing polished detail and rapid exploration as needed. Join ...

EMEA region. You will own the sales cycle, from lead nurturing to closing, while collaborating with SDRs, CS, and marketing to ensure a consistent customer experience. You will regularly meet with business leaders and stakeholders, demonstrate Klue’s product, and build business cases that illustrate value. This ...

bringingMigrationServicesandDesignStudiotogetherwithclearpriorities,ownershipandwaysofworking. AssessandimprovetheProfessionalServicesoperatingmodel,projectjourneys,processes,governanceandtoolingtodriveconsistency,efficiencyandcustomeroutcomes. BuildontheexpertisealreadywithinProfessionalServices,givingexperiencedspecialiststheclarity,autonomyandsupporttodeliverhigh-qualityoutcomes. Usecustomer,projectandoperationaldatatoidentifytrends,managerisksandopportunitiesandinformdecision-making. Establishconsistentmanagementrhythms,includingone-to-ones,performancereviews,coachingandteammeetings. Leadtheteamthroughorganisationalchange,creatingclarityandmomentumwhileencouragingcollaboration,knowledgesharingandcontinuousimprovement. CustomerExperience&ProjectDelivery Owntheend-to-endProfessionalServicescustomerexperience,ensuringprojectsaredeliveredtoaconsistentlyhighstandard,withinagreedscopeandtimelines. Strengthenthecustomerjourneyfromsalethroughdeliveryandhandover,establishingclearownershipandseamlesstransitionsbetweenSales,ProfessionalServicesandCustomerSuccess. Actasaseniorescalationpointforcomplexorsensitivecustomersituations,balancingcustomeroutcomeswithcommercialandoperationalconsiderations. EnsurecustomerrisksaresurfacedearlyandmanagedeffectivelywithCustomerSuccessandotherrelevantteams. Resolverecurringoperationalandcustomerchallengesatrootcause,embeddingsustainableimprovements. ProfessionalServicesOperations&Transformation AssessandoptimiseProfessionalServicesoperations,includingprojectprocesses,customerjourneys,tooling,automationandoperationalefficiency. CommercialImpactofProfessionalServices DevelopProfessionalServicesasaneffectivepartnertoSales,CustomerSuccessandthewiderCustomerorganisation,contributingtoretentionandlong ...

mindset: Your CV should showcase the outcomes you've achieved, not just the technologies you've worked with. Tell us how you've improved customer experiences, solved business problems, simplified complex challenges showcasing with metrics where possible.*** About the role We are looking for an experienced technical leader, team ...

Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the world's best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high … earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in times of need. While specialising in Financial Services, Travel and Retail, we also support clients ...

This role incubates and pilots new programs and processes to mature recurring revenue offers, including software and services, within the CX portfolio, and develops and executes migration plans. It designs scalable strategies to reduce attrition and drive expansion across renewals and lifecycle motions, while leading cross-functional initiatives with Product … identify gaps, and align on shared metrics and strategic objectives. Additionally, the role identifies new business opportunities, process improvements, and market trends to inform CX's renewals and expansion strategy, serves as a senior advisor across CX to influence investment decisions and shape scalable business models, and collaborates with internal ...

thrive, we can't wait to meet you. WHAT YOU'LL DOThis is a management SaaS sales role with a high level of experience managing a small team of Account Executives as well as outbound prospectors. The ideal candidate will have at least 8 years of experience selling … SaaS product to enterprise-level clients. Strong candidates will have experience working with large Enterprise clients, as well as the ability to coach and lead both an outbound prospecting team in addition to the enterprise sales team. In addition, experience selling a marketing automation, CRM, email, or analytics ...

insight that influence business decisions at every levelDeveloping sophisticated attribution and measurement frameworks that connect marketing investment directly to pipeline, revenue and long-term customer valueOwning global marketing planning, forecasting and budget management, ensuring investment is aligned to commercial prioritiesLeading the evolution of our global marketing technology ecosystem, creating … that enables growth across every marketDriving the adoption of AI across Marketing Operations, identifying practical applications that improve productivity, decision-making, campaign effectiveness and customer experienceEstablishing global standards for operational excellence, governance, process design and data qualityPartnering with Marketing, Revenue Operations, Sales, Finance, Product and executive leadership to create ...

insights. Spearhead outbound initiatives and represent the brand at premier industry events to cultivate a high-quality pipeline and build long-term leads. Provide customer feedback to sales. Marketing and product teams to refine strategies and achieve collective targets. Coach junior team members on advanced prospecting techniques, objection handling … complex deal navigation to accelerate overall team performance and cultural excellence. What you need to bring: High-performance experience in Field or Outbound sales, with a track record of navigating complex, solution-based sales within the technology, SaaS, or hospitality ecosystems. A deep understanding of the hospitality industry, including ...

operational engine of the team: ensuring we are able to deliver efficient and effective work that drives meaningful business outcomes and positively impacts customer experiences. Basic qualifications- Experience delivering results for large, cross-functional initiatives/projects- Experience developing, deploying and managing AI products at scale … years of experience in product management in marketing, content, or technology environments- Hands-on experience building with AI tools - using AI coding assistants, LLMs, or automation platforms to prototype working solutions yourself- Experience translating strategic requirements into product specs, workflows and delivered solutions- Strong execution skills with ...