276 to 300 of 508 Customer Experience Jobs in the UK

/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...

/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful candidate will lead and support the Service Desk team, acting as an escalation point for complex … technical teams and third-party providers to ensure timely resolution. Monitoring Service Desk performance, including ticket volumes, response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service capabilities. ...

ITSM maturity. Key Responsibilities Lead the IT Support function, including Service Desk, Incident, Problem and Asset Management. Take ownership of service delivery, operational performance, customer relationships and escalations. Drive improvements across ITSM processes, governance and service management maturity. Lead preparation for an upcoming SDI audit, ensuring readiness and improvement … activity. Support the rollout of a new ITSM platform, helping shape processes, adoption and operational readiness. Build strong stakeholder relationships and improve customer experience across the organisation. Essential Experience Active SC Clearance (mandatory). Proven leadership of an IT Support or Service Management function. Strong ITSM expertise ...

capacity planning across multiple workstreams. Drive continual improvement across service delivery processes and ways of working. Identify opportunities to improve efficiency, standardisation and customer experience. Support wider operational and strategic programmes, including business change and M&A activity where required. #LI-LB1 Please note, applicants must have the legal ...

develop a team of Product Owners, being responsible for driving quality and turning strategy into meaningful, measurable impact, ensuring squads organised around clear customer outcomes are focused on the highest-value challenges, operating with clarity, autonomy and strong product thinking within an existing North Star and OKR framework. Strengthening … Clarify decision rights and ownership across squads Improve consistency in discovery, prioritisation and measurement Partner closely with Engineering, Delivery, Design, Data, QA, Marketing and Customer Experience to ensure strong cross-functional collaboration Partner with Technical Director and Principal Engineer colleagues where product priorities intersect with technical strategy ...

Graduate Customer Support Engineer Salary: £26,000 - £29,000 Location: Clacton-on-Sea, Essex Job Type: Full-time, Permanent Opportunity Overview An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology. This role … technical expertise. Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation. Key Responsibilities Provide technical support to customers experiencing ...

function is core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe. This role is responsible for the delivery of large, complex solution architectures … focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways ...

maximise value from innovative solutions. Partnering closely with internal teams, you will identify growth opportunities, drive renewals and expansions, and deliver an exceptional customer experience across the region. Client Details My client is a global creative technology company helps some of the world's leading brands build stronger … solutions. With a rich heritage in typography and a strong focus on innovation, it enables organisations to create consistent, impactful brand experiences across every customer touch-point. Description As a trusted sales expert, you will consult with existing enterprise customers across your assigned territories to understand their needs ...

Customer Service Support Advisor - 1 day office (Must be based in Kent) Location: Chatham, Kent (1 day per week in the office, home working the rest of the week) Are you a natural problem-solver who enjoys helping people? Do you have a passion for technology and enjoy talking … customers through solutions? We're looking for a Customer Service & Technical Support Advisor to join a friendly team, providing support to customers who need help with technical queries. Think of the kind of support you receive from Apple, where excellent customer service and making technology easy to understand ...

other stakeholders. Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager. Support activities designed to improve customer satisfaction and service quality. Help gather and analyse feedback to identify opportunities for improvement. Provide administrative and practical support to the service team. Assist with … indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach ...

technically credible pre-sales expert who can turn complex technology into compelling customer solutions? Join us as our Pre-Sales Technical Consultant and become the go-to specialist for HP and Intel across the UK and Ireland, leading conversations around Intel vPro, AI, security and device management while helping … technology. WHAT YOULL BE UP TO Be the trusted HP and Intel technical expert for UK mid-market commercial sales teams and customers. Lead customer conversations on Intel vPro, AI, endpoint security and device management solutions. Deliver engaging briefings, demonstrations, workshops and enablement sessions for varied audiences. Design tailored ...

stakeholders. Working closely with the Head of Retail & Contact Centre Activation, you'll combine strategic thinking, creativity and commercial judgement to deliver exceptional customer experiences and develop junior team capability. This role will require you to be in the Samsung Chertsey HQ at least twice a week, and regular … risks, costs and expectations. Measure KPIs, ROI and lessons learned while coaching the Junior Retail Experiential Project Manager. ARE YOU OUR PERFECT PARTNER? Proven experience delivering experiential, events, marketing or similarly complex projects end to end. Strong project-management skills, with the ability to prioritise and deliver multiple workstreams ...

help drive a truly data-led culture across the organisation. In this senior role, you'll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. You will get the opportunity to not only use your technical skills to make … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful You'll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling ...

Senior Delivery Manager in building and upgrading network sites to support our goal to be the for network. With each site upgrade improving customer experience on our road to build the Nations Network. Responsible for the end-to-end delivery of RAN sites from nomination through to transfer … project, programme and business objectives Ensure VF3 and delivery partners comply with all Health & Safety obligations, policies and regulatory requirements Who you are Experience in working in RAN Deployment programmes, utilising multiple contracts and agreements, across a range of suppliers and delivery partners Technical expertise in one or more ...

London . This team owns the platform rails that Business verification is built on; the sister team (BOV Global) uses those rails to ship customer-facing journeys and agent tooling. There are three organisations in the wider squad — Business Onboarding Verification , Personal Onboarding Verification , and Wise Platform Verification . … . Our job is to work out — in real time — exactly what each regulator needs, verify it against the right sources, and hand the customer a signup that feels effortless. Now scale that across 160+ countries and the millions of businesses we have. BOV Platform is building the framework ...

Title: Store Manager Location: Merry Hill Shopping Centre Basic Salary: £36,500£38,000, depending on experience OTE: Circa £57,500£59,000 per annum, with further earning potential Shift and schedule: Full-time, 5 days on, 2 days off, including weekends and evening shifts. Trading hours … opportunity to take ownership of a busy store and shape its performance. More about the role: Taking responsibility for the stores sales performance, customer experience and day-to-day operation. Leading from the shop floor and setting clear expectations for the team. Coaching colleagues to improve their confidence ...

supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one were proud of. When youre part of a community that shares your … systems. You will ensure product details, pricing, dimensions, and marketing messages are properly configured, and conduct post-launch site checks to support a seamless customer experience across UK and ROI websites. This is a fixed term role for 12 months What youll be responsible for Actioning ...

Regional Leadership and Store Leadership. You'll work closely with Store Managers and senior stakeholders to identify opportunities, improve performance and help deliver exceptional customer experiences across the region. Rather than managing a large direct team, you'll influence, coach and support leaders to achieve stronger commercial outcomes. … insight, data and your own experience to spot opportunities, challenge thinking and help stores perform at their best. If you enjoy developing others, improving performance and making a tangible impact across multiple locations, this is an exciting opportunity to shape the success of an entire region. This ...

bridges the gap between complex streaming architecture and real-world Treasury impact. Navigating high-stakes trade-offs across latency, financial cost, regulatory boundaries, and customer experience is second nature to us. This will give you the opportunity to proactively chase clarity using collaborative RFCs, whiteboard sessions, and direct … operating production-grade, low-latency stream processing pipelines using Apache Kafka (or Kafka Streams, Flink, Spark Streaming). Idempotency & Event Reliability: Deep hands-on experience handling duplicate events, out-of-order log processing, late-arriving data, and exactly-once processing semantics in financial or mission-critical domains. Real-Time ...

that your application can be reviewed. Senior Technical Lead Come and join the Field and Onsite Services team at the Littlefish Group Work location: Customer Site (Onsite) Salary: Competitive, plus excellent benefits Here at Littlefish, we're passionate about delivering outstanding user experiences and exceptional IT services … Services team. This is a unique opportunity for a highly skilled technical specialist to become the most senior technical authority within one of our customer environments. You'll work closely with onsite support teams, acting as the go-to expert for complex endpoint, device, operating system and identity-related ...

programmes. Solution Architecture While the primary focus of the role is Enterprise Architecture and assurance, the successful candidate will also: Apply substantial Solution Architecture experience when reviewing and shaping complex solutions. Provide hands-on architectural input where required for complex BAU or operational requirements. Support the Architecture Lead … wider team on particularly complex or strategically significant solution decisions. Act as a senior technical and architectural sounding board for other architects. Experience & Skills Essential Extensive senior-level Enterprise Architecture experience. Significant previous experience in Solution Architecture. Experience with Operational Technology (OT) and IT/OT architecture. ...

base articles Supporting the installation, commissioning, and configuration of telemetry and sensor solutions Identifying recurring issues and recommend improvements to enhance product reliability and customer experience Required profile What makes you a great fit? Above all, you are a hands-on technical problem solver with strong knowledge … telemetry systems, sensor technologies, and a genuine drive to deliver outstanding support experiences. We would also imagine that you have: 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor ...

help drive a truly data-led culture across the organisation. In this senior role, youll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. As a data SME, youll partner with departments across the airport to build reliable, insightful … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful Youll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling stories ...

Permanent | Hybrid JAM Management is recruiting five talented STEM graduates for an established technology company specialising in enterprise software, cloud communications and customer experience solutions. We're looking for academically strong graduates who enjoy technology, solving problems and understanding how software systems operate. What we're looking ...