251 to 275 of 2,505 Customer Experience Jobs in the UK

product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. Senior Engineering Manager – Payment Experience As Senior Engineering Manager – Payment Experience , you will lead two stream-aligned squads — Cards Experience and Cashier Experience — within the Transact … full-stack leadership role spanning card PSP integrations and 3DS routing through to frontend performance and native release trains, sitting at the centre of customer trust and conversion, where speed, approval rates, and reliability matter as much as feature delivery. Cards Experience owns end-to-end card journeys ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Customer Service Advisor Hebburn, Tyne & Wear £26,000 - £30,000 per annum Full Time | Monday to Friday, 8:00am - 5:00pm | 40 hours per week A well-established and growing technology services business is seeking a Customer Service Advisor to join its customer-focused team in Hebburn. … This is an excellent opportunity for an experienced customer service or client support professional who enjoys building relationships, solving problems, and delivering exceptional service. Working as the first point of contact for clients, you'll play a key role in ensuring customer enquiries and support requests are managed ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … over 100 nationalities, all committed to delivering the future of business spending, together. About the Role We’re looking for a Senior Manager of Customer Success to lead our UKI team within the Large and High Growth segment. Joining our Customer Experience department, you will be responsible ...

solution. You’ll work closely with the Head of Strategic Accounts, Service Delivery and teams across Vorboss to ensure our customers receive an exceptional experience while helping shape their technology roadmap for the future. Key responsibilities: (Please note that this list is not exhaustive) Own relationships with Vorboss' strategic … customers, becoming their primary point of contact and trusted partner. Develop a detailed understanding of each customer's business objectives, technical roadmap and future investment plans. Build relationships with stakeholders at every level, from technical teams through to operational leadership and C‐suite executives. Maintain regular engagement with customers ...

+ Benefits Full-time, Permanent We are recruiting an experienced Lead Data Engineer to take ownership of the development of a business-wide Single Customer View (SCV) and help shape the organisation’s wider data architecture. This is a high-impact role for someone who enjoys solving complex data … problems and wants to see their work directly influence customer experience, marketing, commercial strategy and business decision-making. You will bring together customer and audience data from multiple platforms to create a single, trusted and actionable view of customers and prospects. Key responsibilities will include: Designing ...

lead complex client engagements and develop high-performing teams using GA4, GTM and enterprise measurement technologies.**About Merkle**Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only … integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … advisor to the change those customers need to make. You’ll work with a variety of customer profiles including C-Level contacts, executives, CX leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Fin solution investment. What will I be doing? Develop ...

Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

will report directly to the VP, Global Renewal Management. You and your team will be critical in building efficiency, scalability and predictability into our customer lifecycle without compromising on customer experience. In partnership with Sales Account Executives and Customer Success Managers, your team is responsible for securing … Global Renewals VP, a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible – in line with a seamless customer experience Partner with direct team, Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture ...

point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Laval … ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.Key Tasks and responsibilities: Plan and execute commercial support activities based on marketing plan priorities.Responsible for engaging local organization on the key CRM processes (lead, opportunity, contact ...

Role: Customer Support Associate Location: Brighton, East Sussex, Hybrid Hours: Full-time Contract: 3-month Fixed Term Contract Pay: £13.85 per hour An excellent opportunity has arisen for a Customer Support Associate to join one of our longstanding clients, a growing technology-led business based in Brighton. This … month FTC suited to an experienced customer service professional who enjoys working in a fast-paced environment. You will support customers across phone, email and live chat, resolving queries efficiently while delivering a friendly and professional customer experience. Benefits Hybrid working 3-month Fixed Term Contract Friendly ...

business has a strong reputation and works across a broad range of sectors. This is a senior leadership hire within the design and experience function. The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research … senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems. You will make sure the practice delivers high-quality, evidence-based work across user experience, end-to-end journey design ...

customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join … Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect!The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams to define solution architectures. Evaluate … recommend technology solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty, and customer ...

Delivery Tech Lead, Song Service L7 London, Manchester, EdinburghWe are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most … Delivery Tech Lead in Accenture Song Service, you will play a pivotal role in delivering AI systems at enterprise scale; shaping and delivering transformational customer platform solutions that take agentic products from prototype to production. Our mission: Is to help our clients to deliver exceptional human and agentic experiences ...

Description A foundational UK hire. You’ll be Metaforms’ first team member based in the UK, helping establish our presence in London and extend customer coverage across geographies and time zones as we scale with leading global research businesses. About Metaforms Metaforms is redefining how market research gets done. … allowing teams to move faster without compromising quality. Our customers include major global research businesses such as Dynata, Savanta and Borderless Access. As our customer base expands internationally, we’re building a customer organisation that can support businesses across markets, geographies and time zones with the same high ...

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value … founders, board members, and executive stakeholders across key customers and prospectsActing as an executive sponsor for some of Bullhorn's largest and most strategic customer relationshipsDriving retention, expansion, and net-new revenue growth across a substantial enterprise portfolioLeading Executive Business Reviews (EBRs), steering committees, executive briefings, and strategic planning ...

major digital and technology transformation is looking for a commercially minded Senior Product Manager to lead a brand-new product domain focused on customer acquisition, digital journeys and ecommerce optimisation. This is an opportunity to take ownership of a high-profile product area, working at the heart of Product … ideas are translated into high-quality, deliverable outcomes. What you'll be doing: Owning the roadmap for a new digital product area focused on customer acquisition and ecommerce Working closely with Engineering, UX, BI, Marketing and Commercial teams to prioritise initiatives and maximise business value Leading backlog prioritisation ...

sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity … resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting ...

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless … efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises ...

role. The Role As a Digital Analytics Manager, you’ll play a key role in helping shape how we use data to improve customer experience and drive commercial performance across our digital channels. Reporting to the Digital Analytics and Experimentation Lead, you will work across Digital and Digitech … into clear insights with clear next steps, deliver actionable recommendations across trading, product, experimentation and UX, drive Click & Collect optimisation by improving adoption and customer journeys, and collaborate to build datasets, analytics and skills that evolve the customer analytics mindset and enhance experiences for our most valuable customers. ...

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour Were looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

Customer Support Specialist Hybrid - based near Manchester Airport (2 days per week in the office) £15.39 per hour 6 month contract Must be able to start by 1st September Monday - Friday () Are you a customer-focused problem solver with experience in customer service … looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience. Key Responsibilities Manage customer enquiries through CRM systems. Take ownership of customer complaints from start to resolution. Liaise with internal teams ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty ...