251 to 275 of 810 Customer Experience Jobs in the UK

Developer/Technical Lead (Service Cloud) Location: London Bridge (2 days office-based, 3 days remote working) Salary: Up to £85,000 (dependent on experience) Organisation: Hyde Group About the Role We are seeking a skilled and motivated Salesforce Developer/Technical Lead to join our Technology team … This is a key role supporting the ongoing development, enhancement, and optimisation of our Salesforce platform, with a strong focus on Service Cloud and customer-facing digital capability. You will play a pivotal role in delivering end-to-end Salesforce solutions, working closely with stakeholders across the business ...

name clients. You will supervise a team of highly skilled Digital Analytics Consultants and will be accountable for delivery: understanding the customer’s needs, responding to client questions, sensitive to the impact of all deliverables, respectful of deadlines and able to clearly articulate fifty-five’s value proposition. About … data company helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer acquisition and retention. Headquartered in Paris with offices in London, Hong Kong, Singapore, Milan, Geneva, Shenzhen, Taipei, New York and Shanghai, fifty-five ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

scientists and AI engineers. This team focuses on: LLMs, GenAI, and agentic workflows Solving unstructured, complex problems Building AI products used across underwriting, claims, customer experience, and more Expect to work on 1-2 major projects, with high-impact, end-to-end ownership. What you'll be doing … containers) Collaborate with engineers, product teams, and senior stakeholders across the business Tech stack Python & SQL (essential) GCP (preferred, but flexible depending on experience) LLMs/GenAI/RAG/agentic frameworks (LangChain, LlamaIndex etc.) MLOps tools: Git, CI/CD, Docker, Kubernetes, APIs What you bring Core requirements ...

Sona here. About the Role At Sona, we serve some of the largest and most complex frontline workforces in the world, and their experience with Sona shapes whether our mission lands. As our first Head of Customer Success, you'll own that experience end-to-end: leading … polished machine, this isn't the right fit. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships, and a V1 operating model, and define what Customer Success looks like at Sona for years to come. Responsibilities Lead and develop ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … change lives through Monzo ❤️ 📍 London/UK | Salary dependent on experience + Stock Options + Benefits Flex is one of Monzo’s fastest-growing and most commercially significant products. Four years ago, we reinvented the credit card experience—building something simpler, more transparent, and genuinely useful. Today, over ...

know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly … start‐up mentality every step of the way – meaning you'll have the opportunity to make a real impact. As a Lead User Experience Researcher (Vice President) in the Design and Customer Experience team, you will play a pivotal role in launching innovative products and shaping ...

with a significant presence in ecommerce and digital product. The organisation is investing heavily in experimentation, data and insights to drive performance and enhance customer experience across their online platforms. With a fast-paced environment and a strong appetite for testing, they offer the chance to embed experimentation … insights to stakeholders. Distinguish CRM experimentation from website CRO and support both areas. Contribute to training and enablement across digital teams. Your Skills and Experience Strong commercial experience running experimentation programmes. Hands-on experience setting up and analysing A/B tests. Understanding of experimentation principles, digital ...

other UK locations CL7 Song Data & AI Role Overview As a Data Strategy Manager , you will lead teams and clients in shaping and delivering customer centric data strategies that transform marketing, sales, and service performance. You will define strategic direction, architect scalable solutions, and oversee the implementation of modern … Customer & Marketing data platforms across complex organisations. Key Responsibilities Lead enterprise Data Strategies across Marketing, Sales, and Customer Experience. Lead data product strategy, roadmaps, and value realisation. Own the definition and prioritisation of customer data products, use‐case roadmaps, and value realisation. Define the key integration patterns ...

other UK locations CL7 Song Data & AI Role Overview As a Data Strategy Manager , you will lead teams and clients in shaping and delivering customer centric data strategies that transform marketing, sales, and service performance. You will define strategic direction, architect scalable solutions, and oversee the implementation of modern … Customer & Marketing data platforms across complex organisations. Key Responsibilities Lead enterprise Data Strategies across Marketing, Sales, and Customer Experience. Lead data product strategy, roadmaps, and value realisation. Own the definition and prioritisation of customer data products, use‐case roadmaps, and value realisation. Define the key integration patterns ...

other UK locations CL7 Song Data & AI Role Overview As a Data Strategy Manager, you will lead teams and clients in shaping and delivering customer‐centric data strategies that transform marketing, sales, and service performance. You will define strategic direction, architect scalable solutions, and oversee the implementation of modern … Customer & Marketing data platforms across complex organisations. Key Responsibilities Lead enterprise Data Strategies across Marketing, Sales, and Customer Experience. Lead data product strategy, roadmaps, and value realisation. Own the definition and prioritisation of customer data products, use‐case roadmaps, and value realisation. Define the key integration patterns ...

Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment … software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary point of contact for technical ...

Customer Service Manager (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

Senior Consultants to join the team. We are looking for high performing consulting professionals who can combine strong Telco, Media and Technology consulting experience with the entrepreneurial spirit and deep industry expertise needed to provide outstanding work to our clients. We work across global telco providers, publishers, broadcasters, music … tools, analytics and automation where appropriate Supporting organisations to monetise digital products, content and platforms, using data and insight to inform growth decisions Improving customer, partner and user experience across end‐to‐end journeys through digital and data‐enabled change Designing future operati ng models, considering ...

management Support employers with apprenticeship levy utilisation, co-investment, and commercial training options Work closely with internal teams to ensure smooth onboarding and excellent customer experience Maintain accurate CRM records and produce sales and performance reports Represent the organisation at networking events, careers fairs, and industry conferences Achieve … monthly sales and performance targets within a KPI-driven environment Skills & Experience Required Proven experience in Business Development, B2B sales, or Employer Engagement Background within training, apprenticeships, education, or workforce development sectors Experience working in a target-driven sales environment Strong relationship-building and account management skills ...

product lifecycle for a key area within Hotels.com’s portfolio — this could include driving the future of hotels distribution technologies, tailoring the experience to new customer types and geographies, or gamifying our experience to drive deeper customer engagement. This role will be instrumental in shaping … just for your domain, but across the broader Expedia Group ecosystem. In this role, you will: Champion the User: Represent the voice of the customer and champion to internal teams and partners. Identify organizational, technical, product, design, and data gaps to unlock step change-improvements. Shape Product Vision & Strategy ...

member of our Operations team you would be absolutely critical in delivering improved property performance for our clients and a great customer experience. The successful candidate will be able to quickly learn the role and be capable of self delivering (with support) from an early stage. Purpose of role … manage the full lifecycle of a large existing customer account. Liaising with technical engineering teams, site managers and senior stakeholders. To effect a smooth customer transition from sales opportunity to new account, ensuring that users receive appropriate training and embed Demand Logic into their workflow. To meet regularly ...

Company At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful … product. You will be working on the platform and backend services of the product and also the middle layer that sits between third party customer support tools and our proprietary AI platform. We value autonomy , ownership , pragmatism and impact . Responsibilities include: Building new features or services ...

Analyst role sits at the heart of commercial decision-making, offering the opportunity to shape how data and insight influence growth, product strategy, and customer outcomes. You will work on high-impact analysis that directly informs business direction, partnering with senior stakeholders to turn complex questions into clear, actionable … insight. The Co mpany They are a fast-growing, data-driven digital business operating in a highly commercial environment. With a strong focus on customer experience and product performance, analytics plays a central role in how decisions are made across the organisation. The business values collaboration, curiosity ...

receive an alert: Chief Digital and Information Officer Date: 16 Mar 2026 Location: Gatwick, GB Salary: Up to £175,000 per annum dependent upon experience Contract Type: Permanent – Full Time Security Level: SC Base Location: Aviation House, Gatwick We are the UK's aviation and aerospace regulator and recognised … caa.co.uk The Role The Chief Digital and Information Officer will lead the organisation’s digital and change modernisation, using emerging technologies to enhance employee experience, drive efficiency, and support high-quality service delivery in line with an evolving target operating model. The role holder will lead and direct ...

day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future … identity with a team that holds a high bar for itself — keep reading. About the Role: The Customer Marketing Lead will be responsible for building and executing customer marketing programs using a variety of marketing tactics including ABM programs, virtual and in-person events, and email campaigns ...

healthy pregnancies, thriving children, and confident parents. As the world’s partner in parenting, we are passionate about leveraging technology to enhance our customer journey, drive growth, and maintain our competitive edge. We are seeking an experienced Head of Product to drive our digital product and platform evolution. This … critical role is responsible for implementing our digital strategy and ensuring a seamless, engaging experience for our customers across web and mobile apps. Location: Hybrid 3 days per week in Maidenhead, Berkshire,United Kingdom Reporting To: Chief Growth Officer Key Responsibilities: Define and deliver the digital product roadmap, aligning ...

develop a team of Event Co-coordinators to achieve objectives and KPIs Oversee all online events and webinar delivery, ensuring a seamless user experience Manage and optimise the events software platform, resolving issues and working with IT on developments Collaborate with internal teams and external stakeholders, including sponsors … partners Support the delivery of in-person events alongside field teams Develop and maintain event policies, guidance, GDPR compliance and customer processes Maximise income generation, lead generation and member retention through events Handle event-related enquiries and complaints with a focus on excellent customer service Monitor, analyse ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...

ownership of high-value commercial agreements. This role is built on strategic influence; you will master complex supplier relationship management (SRM) and cultivate key customer partnerships to ensure our digital frameworks deliver maximum efficiency and innovation for the public sector. We currently have a number of positions within … either to meet business needs and/or for staff development. Description Effective management of Commercial Agreement performance over its lifecycle to meet increased customer reach and commercial benefits targets, including communications campaigns and sharing insights as part of industry and customer forums. Lead on procurement workstreams ...