1 to 25 of 124 Customer Experience Jobs in the South West

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business … provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular, the Technical Solutions Change Team Leader will ...

Customer Service Manager Braunton Full-Time Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website … environment. Desirable Previous experience in a contact centre, customer service, or customer-facing leadership role. Experience using Zendesk or similar CX platforms. Background in retail or hospitality with direct customer interaction. Compensation: Competitive salary #J-18808-Ljbffr ...

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

Role Overview Corston Architectural Detail is seeking a commercially driven and data-focused Database Manager to lead the development, optimisation, and growth of its customer database across both consumer and trade audiences. This is a pivotal role focused on transforming customer data into measurable commercial performance through … marketing, marketing automation, and database optimisation. Working closely with the Marketing Director, CRM, Ecommerce, Content, and Analytics teams, you will take ownership of the customer database, ensuring the right customers receive the right communications at every stage of their journey. The successful candidate will combine strong CRM expertise with ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

ground up? We’re launching CoreIQ, a brand-new proposition within our growing Retail Media team, giving our vendor partners access to the rich customer, market and ecommerce data behind Screwfix. And we’re looking for a Client Insights Manager to help make it a success. This is more … than a traditional client or customer success role. You’ll be joining at the start of CoreIQ’s journey, helping shape how we onboard clients, drive adoption and make sure our vendor partners are getting genuine, measurable value from the platform. You’ll be vendor-facing alongside our Sales ...

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about: As a Product Manager within our Enterprise Product team, you'll play … role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing CIO strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record of architecting … solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Customer Data & Resolutions. At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing ...

. This is a high-impact role within the RAN Systematic Optimisation Team , responsible for ensuring exceptional 4G/5G performance, service reliability and customer experience across one of the UK's most critical communications networks. Working alongside industry-leading experts, you will play a key role … frameworks, SLA achievement, and future 5G+ capability development. Key Responsibilities Lead 4G/5G ESN performance management activities to exceed service SLAs and customer experience expectations. Design, define and evolve performance KPIs aligned to real user experience. Conduct root cause analysis of network performance issues across ...

helping a large majority of our customers self serve problems. The Getting Help team owns the entire FAQ, Help Center, Self Service and Chat experience - and collaborates very closely with the Assistant Experience and Contact Automation teams, who power our Conversational AI experiences. The Opportunity & Your Mission Were … looking for a Product Manager to focus on owning our customer facing support experience. This means you have the space to: Rebuild the support experience: Working closely with the teams Designer, Researcher, Analyst and Engineers, youll help to rebuild our clients support experience working from first principles. ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings … changemakers. We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a zero-hour Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network. This role would ...

Deputy CIO, you will provide leadership across our Digital Services portfolio, overseeing digital operations, clinical systems, technical assurance, cyber security, service transition and customer-focused service delivery. You will also play a key role in developing partnerships, managing supplier relationships and ensuring our digital services support both organisational priorities … technologies. Develop strong partnerships with suppliers, healthcare organisations, academic institutions and technology partners. Lead complex service transitions and digital change programmes that improve user experience and service outcomes. Support the CIO in delivering the organisation's digital vision and long-term strategy. About us Who We're Looking ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. … Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine ...

Field Services Engineer Location: Home Based/Field Based, travel to customer sites around Swindon Hours: 37.5 hours per week, typically 7.5 hours per day Equipment Provided: Company vehicle, laptop and mobile phone & fuel card Security Clearance: Required - or we can put you through this if successful … looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position , however you will be allocated to different customer sites by a central PMO team depending on business ...

client is a global professional services and technology consultancy. Customer Data Strategy Consultant Consultant (CL9) London or Manchester Creative AI and Data We Are Our client accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: The Role ...

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer ...

face conversations to create a completely new way of welcoming customers to Octopus. We’re changing the landscape of traditional field marketing and customer facing interactions. The role will be about more than simply bringing new customers to Octopus. You’ll lead a team responsible for welcoming new customers … around 90% of your time at venues with your team. You'll be right there in the action: coaching, supporting, and demonstrating what true customer love looks like so every individual can reach their potential You know that mind-blowing results don't happen by accident - they come from ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

delivering measurable revenue improvements across all online sales channels. Alongside marketplace growth, you will support the ongoing optimisation of our Shopify Plus platform, leveraging customer insights, digital marketing best practice and performance data to drive conversion, retention and customer experience improvements. We are looking for an action … operational performance. Utilise repricing tools and commercial pricing strategies to maximise competitiveness and profitability. Manage and optimise each D2C platform to enhance user experience, conversion rates, traffic growth and customer retention. Conduct regular analysis of sales data, user traffic and customer behaviour to identify opportunities across marketplaces ...

incredibly exciting opportunity to genuinely influence what comes next. You’ll help shape how the business approaches client success, account growth and customer experience, while staying close enough to the customers and product to see the impact of your work. This is a part time role, offering … hands-on role and the successful candidate will be trusted to take real ownership of client relationships, with the aim of ensuring that all customer accounts are successful. Ideally, you will have previous SaaS experience and you will be a highly customer-focused individual, who enjoys owning ...

performance of the brand's Shopify store - running the weekly trading rhythm, shipping site changes and improving conversion week by week - while delivering a customer experience that reflects the brand's brand values. You will work alongside our Marketing, Merchandising, Product and Performance teams, and with our developers … never promote what we cannot supply, and protect brand integrity Trade our DTC site and third-party channels for performance and profitability Customer experience and conversion Run the on-site testing programme - design, build and read A/B tests, act on the results and roll out what ...

activity and enhance creativity. From helping teams create on-brand content more effectively to exploring new ways to maintain consistency of tone, messaging and customer experience, you'll use modern tools and approaches to help our brand work smarter while staying true to who we are. Ultimately, this … impact, both inside and outside the business. What you will do Contribute to our evolving global brand strategy, ensuring a consistent and compelling brand experience across all channels Act as the guardian of the brand, providing guidance and approvals to make sure brand standards are maintained Manage and evolve ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...