26 to 50 of 61 Customer Retention Jobs in London

Analyst role sits at the heart of commercial decision-making, offering the opportunity to shape how data and insight influence growth, product strategy, and customer outcomes. You will work on high-impact analysis that directly informs business direction, partnering with senior stakeholders to turn complex questions into clear, actionable … insight. The Co mpany They are a fast-growing, data-driven digital business operating in a highly commercial environment. With a strong focus on customer experience and product performance, analytics plays a central role in how decisions are made across the organisation. The business values collaboration, curiosity, and pragmatic ...

join a category-leading technology company that is transforming a complex global industry through data, AI, and workflow automation. With strong market traction, impressive customer retention, and ambitious growth plans, the business is entering a significant phase of expansion. The Opportunity Reporting into senior marketing leadership … shaping how products are brought to market, ensuring compelling messaging, successful product launches, and strong commercial adoption. You'll work closely with Product, Sales, Customer Success, and Marketing teams to drive product growth and market impact. Key Responsibilities Develop and execute go-to-market strategies for new product launches. ...

Manager to join a leading B2B SaaS company in the UK. As the Senior Product Manager, you will lead initiatives focused on product growth, customer adoption, platform engagement, and user experience improvements. You’ll collaborate closely with Engineering, Design, Sales, Customer Success, Marketing, and Data teams to deliver … impactful product enhancements and drive business outcomes. As the Senior Product Manager, you will be responsible for: Driving product growth, customer engagement, and retention across a rapidly scaling SaaS platform. Owning and optimising the customer journey, from onboarding and activation through to expansion and renewal. Identifying ...

Media, Product and Sales. The Job Own and manage a portfolio of enterprise-level client accounts across global consumer and retail brands Drive client retention, account growth and renewal conversations across large-scale programmes Manage end-to-end campaign delivery, ensuring timelines, budgets and performance expectations ...

drives decision making within a fast-growing, digital-first business. As a Senior Data Analyst, you will turn complex questions into clear insights, influencing customer strategy, product performance, and commercial outcomes. The Company They are a scaling, product-led organisation operating in a highly data-driven environment. With strong … capabilities, providing a strong platform for impact and progression. They promote an inclusive culture where different perspectives are valued and supported. The Role Analyse customer behaviour, retention, churn, and lifecycle performance to drive business insight Partner with Growth, Product, and Commercial teams to support strategic decision making ...

Company They are a fast-growing, data-led organisation that places analytics at the core of decision-making. With a strong focus on customer behaviour, product performance, and commercial growth, they are investing heavily in their data capability. The business fosters a collaborative, high-performing culture where analysts … areas to turn open-ended questions into meaningful insight and commercial recommendations. This role requires strong technical capability alongside a highly consultative approach. Analyse customer behaviour, retention, churn, and lifecycle performance Translate ambiguous business questions into structured analytical approaches Partner with Product, Growth, and Commercial teams ...

Benefits Are you an experienced Account Manager with a strong understanding of Microsoft Dynamics 365 Business Central and a passion for building long-term customer relationships? We are working with a growing and highly respected Microsoft Business Applications partner seeking a Key Account Manager to take ownership … portfolio of strategic customers. This is an exciting opportunity to play a pivotal role in shaping account management practices, driving customer success, and delivering commercial growth. The Role As a Key Account Manager, you will act as a trusted advisor to a portfolio of high-value customers, building strategic ...

learner and client engagement. Maintain CRM records and provide accurate forecasting. Collaborate with marketing teams to optimise lead generation campaigns. Support learner and client retention through proactive communication and follow-ups. Champion the brand in all communications and engagements. Mentor colleagues where appropriate and contribute to team objectives. ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

expertise to promote our tailored payment, payout, and embedded finance solutions, directly addressing the complex challenges of airline merchants. Key Responsibilities Vertical-Focused Client Retention and Acquisition: A hybrid function - Prospect and secure new airline merchant customers as well as day-to-day account management and upselling ...

members across Sales, Product, Sales Ops, Marketing, Finance, IT and other key Orgs to deliver the strategic initiatives with an end goal of driving customer acquisition and retention. Work with and influence other groups and functional areas in defining policy, procedures, or systems. Synthesizes recommendations and programs from functional ...

bank or fintech can immediately understand why it matters to them/li li You've built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture/li/ul h3 What you will be doing/… Lead the definition of Flow's features, workflows, and data requirements - from customer discovery through to prioritization and post-launch measurement/li li Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different ...

this solution centralises ESG data collection, compliance, reporting, carbon accounting, benchmarking, and improvement planning into one highly scalable platform. The business already has exceptional customer retention, a rapidly growing user base, and is trusted by major enterprises, investment firms, and portfolio businesses globally. This is a genuine ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than … agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link . About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting ...

full sales cycle , from initial client engagement and "shaping" their thinking to formal bidding and handing over winning contracts to operational colleagues. Support client retention and organic growth , working closely with operational teams to develop new opportunities within existing accounts. Utilize CRM systems to implement rigorous pipeline management ...

term opportunities, develop new relationships, and support pitching and sales strategy. Key Responsibilities: Act as a strategic partner to clients to analyze data, improve customer retention, and drive sales growth. Identify revenue opportunities, create joint business plans, and deliver tailored solutions to achieve business objectives. Provide data ...

redesign, lead-to-cash transformation, commercial model evolution, and large-scale B2B operational change. Much of our work centres on B2B growth, product reinvention, customer lifecycle transformation, and revenue operations, helping software businesses build the strategies, processes, and operating models they need to grow efficiently and compete … commercial roles within software companies. Candidates will have a deep understanding of how SMB, mid-market, and enterprise customers engage across the software customer lifecycle, alongside a point of view on how the industry is evolving. You will be comfortable working in ambiguous environments and have evidence of contributing ...

Senior Analyst (Customer/Growth Analytics) UK (Fully Remote) Up to £90,000 + strong benefits We are working with one of the UK's fastest-growing betting & gaming platforms, on a key hire within their Analytics team. Backed by a recent $30m Series C, they're scaling quickly … Product, CRM, Growth, and Commercial teams to shape decision-making and drive performance. The role: Partner with stakeholders across Product, CRM, Growth & Commercial Analyse customer behaviour, retention, churn, LTV, and lifecycle performance Translate ambiguous problems into structured analysis and insight Support CRM and customer engagement strategy ...

career progression within a global business What You'll Be Doing Build trusted relationships across a portfolio of strategic accounts, developing deep understanding of customer priorities and growth objectives Drive account growth through consultative cross-selling, upselling and expansion of data, analytics, events and consulting solutions Develop and execute … tailored account plans that strengthen customer engagement, retention and long-term value Lead commercial negotiations, contract renewals and executive-level engagement to maximise growth opportunities What You'll Bring Proven experience managing high-value B2B accounts within information services, market intelligence, data, SaaS or related sectors Strong ...

lead-to-cash transformation, commercial model evolution, and large-scale B2B operational chang e. Much of our work centres on B2B growth, product reinvention, customer lifecycle transformation, and revenue operati ons, helping software businesses build the strategies, processes, and operating models they need to grow efficiently and compete … busines s impact. You should demonstrate strength across the follow ing areas: 1. B2B Transformation & Delivery LeadershipProven experience leading complex programmes across the B2B customer lifecycle, from lead generation and sales through to onboarding, adoption, and renewal, with clear evidence of revenue growth, cost reduction, or efficiency improvemen ...

About the Role The role of a Senior Account Manager is to oversee and nurture relationships with NoBlue2’s existing customer base alongside winning ‘new to us’ NetSuite clients – generally saving them from a poor existing implementation. You will provide direction, specialist knowledge and support to clients in their … What Good Looks Like Account plans, proposals, and communications are tailored, accurate, and delivered on time You proactively act as the link between the customer and delivery - capturing evolving needs and aligning them with relevant solutions and services. Customer satisfaction, retention, and upsell rates are improving ...

senior, hands on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value./p h3 Key Responsibilities/h3 h3 Product Vision & Strategy/h3 ul li Own and evolve the end to end product vision …/li/ul h3 Commercial & Market Alignment/h3 ul li Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals./li li Support go to market initiatives with strong product positioning, messaging and enablement./ ...

consumer-facing business to appoint an Interim Commercial Analytics and Pricing Consultant. This is a highly visible role sitting at the intersection of pricing, customer analytics, commercial performance and business intelligence. You'll work closely with senior stakeholders across multiple territories to drive better pricing decisions, optimise customer … thinking and would suit someone from a retail, hospitality, entertainment, travel or broader B2C environment. Key Responsibilities Evaluate the performance, profitability and incrementality of customer programmes, subscriptions and commercial partnerships Support territories in making data-driven pricing decisions Deliver customer segmentation, behavioural analysis and commercial performance insight Design ...

Immediate Start The Company They are a data-driven organisation with a strong focus on using analytics to inform commercial and customer-focused decisions. Data and decision sciences play a central role across multiple functions, with close collaboration between analytics, finance and customer engagement teams. The business values … platforms such as Databricks. Comfortable owning existing models, improving reliability and driving stakeholder adoption. Familiarity with version control using Git. Exposure to customer analytics, retention modelling or anomaly detection is beneficial. How to Apply Apply below if you feel this contract would be a strong ...