26 to 50 of 53 Escalation Management Jobs in the UK excluding London

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

readiness.The successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...

both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams … developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream. Responsibilities Lead Technical Data Operations Analysts, providing coaching, performance management, and development support. Oversee end‐to‐end delivery of product data activities across BAU operations and new client implementations. Collaborate with the Capacity Planning ...

both new client implementations and ongoing BAU programmes. You will take ownership of workstream planning, prioritisation, and delivery quality, ensuring effective resource allocation, effective escalation management, and consistent performance against SLAs. The ideal candidate brings strong people leadership experience and a proven track record of managing junior teams … developing, and supporting the team, strengthening operational processes, and ensuring delivery excellence across the workstream. Responsibilities Lead Technical Data Operations Analysts, providing coaching, performance management, and development support. Oversee end-to-end delivery of product data activities across BAU operations and new client implementations. Collaborate with the Capacity Planning ...

strategy and architecture standards for the Power Platform practice, ensuring solutions are consistent, scalable and enterprise-grade across all client engagements.Act as the senior escalation point and trusted advisor for key clients, including financial services accounts, on complex or high-risk delivery decisions.Lead the design and architecture … Studio and AI-powered workflows across client engagements, staying ahead of the practice on capability and best practice.Own delivery governance, including ALM strategy, environment management and deployment standards, across the wider team.Lead pre-sales activity for Power Platform engagements, including solution scoping, technical proposals and client pitches.Represent the Power ...

telecoms, on-net service delivery or order provisioning processes. Confidence managing performance against KPIs, SLAs and agreed service standards. Strong planning, problem-solving and escalation management skills, with the ability to prioritise when demand changes. Clear communication skills and the ability to build trusted relationships with colleagues, partners ...

unexpected absences. Step into the Field Manager role when required, ensuring continuity of leadership, operational oversight, and alignment with business objectives Performance & Quality Management Be accountable for achieving all set KPIs and SLAs, driving performance through regular reviews and continuous improvement. Monitor and report on performance metrics, identifying trends … implementing corrective actions where necessary. Ensure consistent quality control across work completed by engineers and subcontractors, both locally and internationally. Incident & Escalation Management Respond swiftly to high-priority incidents, coordinating resources to ensure timely resolution and minimal service disruption. Act as the first point of escalation ...

Lead, coach and develop the UK Supply Chain Operations team, creating a culture of accountability, collaboration and continuous improvement. Oversee logistics, customer fulfilment, inventory management, replenishment and distribution planning. Build and deliver the annual Supply Chain Operations roadmap in line with commercial priorities and growth plans. … wider commercial growth initiatives. Manage logistics and warehousing budgets, inventory provisions, accruals and working-capital performance in partnership with Finance. Lead issue resolution and escalation management across warehousing, transport, inventory and customer fulfilment. Ensure operations comply with internal policies, regulatory requirements and Good Distribution Practice where applicable. ...

Services team. This role is located in London. In this role, youll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

with good knowledge of MS office, including excel and PowerPoint for reporting and presentations. Responsibilities of Regulatory Supervisor: Responsible for the day-to-day management of a team of up to 6 colleagues. Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer … help continuous improvement. Some of the essential skills and experience that we require a candidate to have includes but not limited to: People Management including Coaching is essential. Experience of complaints and/or escalation management is key. Experience within Financial Services, or other regulated environment ...

This is a role for someone who can lead confidently at executive level, bringing together delivery discipline, technical credibility, commercial awareness and strong relationship management to create lasting client value. You will lead complex programmes and account delivery across major enterprise clients, working closely with senior client stakeholders, account … deliver measurable business value across complex client engagements. Proven end-to-end delivery accountability, including mobilisation, planning, staffing, execution, governance, financial control, RAID management, executive reporting, quality assurance and delivery recovery. Experience leading large, multidisciplinary and distributed teams across multiple workstreams, including Engineering Leads, Architects, Delivery Managers, Product specialists ...

recently been awarded Online Pharmacy of the Year 2022, 2023, an award we’ve worked incredibly hard to achieve. Role Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation … professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management Customer Services Manager. Apprenticeship Standard Customer service specialist (level 3) Training Provider DERBY BUSINESS COLLEGE LIMITED Working Week Monday to Friday, between 9.00am to 5.00pm. Expected ...

risks and ensure successful delivery across series production and new model programmes.Act as the trusted point of contact for SQD governance, providing clear reporting, escalation management and progress tracking to senior stakeholders. What You'll Bring Demonstratable experience in supplier quality, process governance, business transformation or operational excellence … manufacturing environments.A proven track record of leading cross-functional improvement programmes and delivering lasting change across complex organisations.Excellent understanding of supplier quality methodologies, quality management systems and industry standards such as IATF 16949, APQP and PPAP.Experience driving digital improvement initiatives, with an interest in automation, data-driven decision making ...

operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate issues appropriately with clear diagnostics, context, and impact.Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.What will ...

WeChat: teamchinapf AND pfteamchina Ref 23521 The Skills You'll Need: Mandarin and English fluent. Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring. Your New Salary: Competitive Depending on experience Fully office based Start: ASAP Permanent Reports to: Deputy Head … configuration, phone and network connection, software installation, system access provisioning, etc. Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head ...

Leadership Act as the executive sponsor for key strategic accounts Build and maintain C-level client relationships Establish structured QBR/governance frameworks Lead escalation management and client recovery plans where required 4. Leadership & Collaboration Build and lead a high-performing Client Services/Account Management team … global enterprise clients Strong track record in driving account growth and long-term managed services engagements Experience leading onshore-offshore delivery models Exceptional stakeholder management at CxO level Strong commercial acumen with contract negotiation and deal structuring experience Location: United Kingdom (Hybrid) – Based in Slough, UK Interview Process ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

technical authority across your region, providing leadership, governance, and delivery oversight on complex data centre projects. You will bridge site-based teams and senior management, ensuring projects are delivered: To the highest technical standards In line with contractual and client expectations Key Responsibilities Technical Leadership Provide technical direction across … technical development and knowledge sharing Client Engagement Act as senior regional technical contact Manage expectations and provide clear progress updates Support issue resolution and escalation management What We’re Looking For Strong background in mission-critical data centre systems Electrical power distribution Mechanical cooling systems Controls & integrated systems ...

optimize the efficiency of the project team. Project Role At a project level, role includes: Using good judgment and skill to develop a project management approach that is suitable for planning and managing the effort. Achieve the project goals within designated project constraints. Duties & Responsibilities: Managing multiple concurrent projects … release management. Project risk & issue management. Internal and external resource sourcing and coordination. Coordination of Pilot and UAT project activities. Project governance – budget & escalation management. Timesheet approvals. Budget and financial control. Qualification & Experience: Essential: Significant experience delivering multiple concurrent IT transformation and professional services projects. Strong customer-facing experience ...

party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.This role provides a single point of accountability for service performance, supplier management, and operational governance.The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. … delivery, not siloed tower deliverySupport implementation of:Single front door service modelUnified ticketing and service catalogueAlign services across multiple business units and suppliersRisk, Issue & Escalation ManagementOwn and manage service-related risks and issuesLead major incident and escalation governanceEnsure root cause identification and preventative actionsStakeholder EngagementBuild strong relationships with ...

ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching and developing technical support staff. Analysing Service Desk metrics and using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM … platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused on managing tickets and monitoring SLAs. The successful candidate will have ...

excellence, strong client relationships, and continuous service improvement. You'll act as the key link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible … SLAs, and KPIs are consistently achieved. Building strong, trusted relationships with clients through a proactive, "white-glove" service approach. Acting as the primary operational escalation point for service-related matters. Coordinating internal teams and external partners to ensure effective issue resolution and service delivery. Monitoring service performance and producing ...

working with: UK Sovereign SOC Security Analyst (Level 2) Role Description The SOC Analyst (L2) plays a critical role in the detection, investigation, and management of security alerts and incidents escalated from SOC Analyst (L1) teams. The position focuses on in‐depth analysis, incident validation, tactical response coordination … continuous improvement of security monitoring and response capabilities. Operating within a 24/7 Security Operations Centre, the L2 Analyst serves as a technical escalation point for junior analysts, working closely with internal IT and security teams as well as customers to contain and remediate security incidents. The role ...