7 of 7 Escalation Management Jobs in the UK excluding London

timelines, aligned with creative, technical, legal teams, testing teams, etc. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers … creative teams and management to deliver unique solutions for our strategic advertising partners Manage ad hoc requests for new advertising concepts that can be delivered rapidly in a quickly and thoroughly manner Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward ...

support engineer works closely with resolver teams, contributes to knowledge sharing, and supports the stability and improvement of IT services. Key Responsibilities Incident & Request Management Take ownership of tickets escalated from 1st Line, ensuring thorough diagnosis and resolution within SLA. Troubleshoot more complex technical issues across hardware, software, networking … teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing of defective components. Maintain accurate ...

. Configure and manage APIs, web services, and middleware to enable seamless data exchange. Oversee complex integrations including CMDB reconciliation, auto-ticketing, and identity management . Own technical delivery across multiple projects, ensuring adherence to delivery governance and quality frameworks . Conduct risk assessments , manage technical dependencies, and implement … define delivery plans, timelines, and resource allocation. Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management . Validate solution readiness through E2E testing, UAT, and go-live support . Implement monitoring, health checks, and performance optimization for ITSM ...

develop delivery plans, timelines, and resource allocation. Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities ...

service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership ...

issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge … Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. ...

acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified … equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft ...