8 Escalation Management Jobs in the UK excluding London

European orders and to manage country prioritisation at Europe and Country level – in line with production supply availability. This role requires Executive and Senior Management Communication skills to provide Executive Reporting on Orders, Inventory, Lead Times, Logistics. The target objective for the person in this role is to provide … pre-order information and order backlog status in support of country customer sales programmes. Order Execution and Production Supply Management: The primary goal of these activities is to maximise orders, supply and shipping to secure best results performance for country quarterly revenue.Working amongst a small operational team to facilitate … order and parts process flow from opportunity management to delivery. Escalation management for supply of parts to customer orders, interlock with planning and country sales teams to support the achievement of TGCS Europe revenues. Includes working with a cross-location team and 3rd party production supply. Workplace more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely more »

and development, holiday cover planning for analysts and onsite teams and resolving/escalating resource issues impacting delivery of BAU services. Key Responsibilities: Line Management: - Perform monthly 121s with each team member and manage day to day staff issues - Complete quality assessments of the Service Desk Analysts with both … the demands of the Service. Reporting: - You will ensure the creation and delivery of daily/weekly/monthly reports for the service. Service Management: - Ensure that all requests for Service, be they telephony, email or face to face are responded to within agreed timescales and that sufficient analyst … capacity is maintained at all times. Complaints Management: - Ensure all formal complaints to the Service Desk are recorded, reviewed and resolved in line with the Formal complaints process. Escalation Management: - You will be responsible for coordinating all internal and external escalations, ensuring they are appropriate, timely and more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Electronics manufacturing environment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Eelctronics manufacturing enviroment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »

the automation sector. As a Maintenance Engineering Supervisor you will lead the engineering team. With a focus on H&S, KPI’s and performance management, this position is a key role for the success of this global automation business. Key responsibilities; People management. Performance reviews, development and coaching of … dealing with employee relations issues, and employee welfare and wellbeing. H&S Management. Enable the creation and implementation of standard ways of working. Effective escalation management. Engineering Planning. Attend daily meetings & liaise with operations to ensure workload is prioritised correctly. Organise improvements, repairs and modifications. Project/Installation work. … Compliance audits. Parts management. Deputise for Site Manager in periods of absence. Experience Required; Strong people management skills. A recognised engineering qualification, ideally HNC or above. Hold an IOSH or similar H&S related certificate & adhere to all company/customer legislative and H&S procedures Recognised apprenticeship in more »