IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set More ❯
ITAnalyst - SC Cleared, Laptop Refresh Up to £188 per day (Inside IR35 - Umbrella) Multiple locations across UK (5 days per week onsite) 6-8 week contract My client is a high-profile IT Consultancy who require an SC Cleared ITAnalyst/IT Engineer to help Refresh Laptops onsite, with a prestigious end … client. There will be roughly 2 weeks over the Christmas period where a break will be expected. Key Requirements: Active Security Clearance (SC Cleared) Proven experience as an ITAnalyst/IT Engineer (or equivalent) in providing Laptop Refreshes Ability to update Workflow Management System Provide manual stock checks and provide subsequent reports Excellent communication skills Ability More ❯
ITAnalyst - SC Clearance, Multi-site, Hardware Repair, ITSM Up to £140 per day (Inside IR35 - Umbrella) Multiple locations across UK (5 days per week onsite - travel to multiple sites required) Contract until 31/03/26 My client is a high profile IT Consultancy who require an SC Cleared ITAnalyst/IT … Requirements: Active Security Clearance (SC Cleared) Valid UK Driving Licence, with ability to travel to multiple sites in the role to deliver/collect devices Proven experience as an ITAnalyst/IT Engineer (or equivalent) in providing Triage and Hardware Repairs Knowledge of ITSM systems to help with Queue Ticket Management Ability to provide manual stock More ❯
Role: ITAnalyst Location: Springvale, Northern Ireland Rate : £28.00 FCSA Umbrella (Inside IR35) OR £20.00 Paye Duration: 12 months We are looking for an ITAnalyst to support the IT systems and infrastructure of an automotive company s manufacturing shopfloor. IT Analysts will provide; IT system and infrastructure support. Conduct updates, upgrades, and … other maintenance tasks for hardware and software. Ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls. Requirements: An IT related degree or IT experience. Prior experience managing and resolving IT issues across multiple business units. Experience working with global teams. More ❯
Belfast, City of Belfast, County Antrim, United Kingdom
Entech Technical Solutions Limited
Role: ITAnalyst Location: Springvale, Northern Ireland Rate : £28.00 FCSA Umbrella (Inside IR35) OR £20.00 Paye Duration: 12 months We are looking for an ITAnalyst to support the IT systems and infrastructure of an automotive company’s manufacturing shopfloor. IT Analysts will provide; IT system and infrastructure support. Conduct updates, upgrades, and … other maintenance tasks for hardware and software. Ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls. Requirements: An IT related degree or IT experience. Prior experience managing and resolving IT issues across multiple business units. Experience working with global teams. More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Michael Page Technology
The ITAnalyst role in the Not For Profit sector involves supporting and maintaining IT systems and ensuring the smooth operation of technology services. This role is based in London and requires a proactive individual with strong technical skills. Client Details The employer is a small-sized organisation operating within the Not For Profit sector. Description The … post holder will be responsible for supporting IT infrastructure, cloud services, BI reporting and digital tools to meet he needs of a remote workforce and a worldwide network of contractors, volunteers and members. You will do this by contributing to our IT strategy and IT operations to deliver value to our community by: Providing technical insights and … recommendations to improve IT systems, business intelligence, and cloud services in line with industry trends. Supporting and administering Microsoft 365 (M365), Azure, Entra and SQL environments to ensure reliable, secure, and scalable services. Developing and maintaining Power BI dashboards and reports to provide actionable insights for stakeholders. Collaborating with the Head of IT, MSP's and internal teams More ❯
Herefordshire village of Much Marcle, Westons Cider is an independent cider-making company, making premium award-winning ciders since 1880. We are seeking a motivated and detail-oriented Junior ITAnalyst to support our IT operations, data reporting, and infrastructure. This entry-level role is ideal for candidates with foundational knowledge in IT systems, API development … system integrations. Create and maintain Power BI dashboards and reports to support business decision-making. Support onboarding processes including setting up user accounts, workstations, and mobile devices. Participate in IT projects such as system upgrades, migrations, and deployments. Maintain inventory of IT assets and ensure proper documentation. Follow IT policies, procedures, and security protocols. The successful candidate … to demonstrate the following skills/experience/qualifications: A degree or diploma in Information Technology, Computer Science, or a related field (or equivalent). Previous experience in an IT support or analyst role. Familiarity with Windows operating systems, Microsoft Dynamics NAV and/or Business Central. Experience with Power BI for data visualization and reporting. Exposure to More ❯
Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter Bench IT require a IT Support Analyst to join a large organisation starting ASAP working onsite full time in Uttoxeter is mandatory. This position would be ideal for an induvial who is looking to start a career … in IT or has some experience which they are looking to build upon and learn. The successful candidate should have the skills and experience included below; Some experience in IT support or relevant internship. Associate's degree in IT, Computer Science, or related field; or equivalent experience. Respond to IT service desk tickets. Able to build … and passwords. Support software installations and updates. Ability to troubleshoot technical issues. Good communication skills. Strong problem-solving skills. Ability to work independently and in a team. Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter More ❯
IT Technical Analyst Location – Belfast (Northern Ireland) Type of role – 12 months contract (initially, but it could be extended) Salary - £19.05-20.00/hr (depends on experience) Hours – Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm With an option to work half day on Friday (4hrs) Summary: As an ITAnalyst, you will … ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business. Job Responsibilities: Responsible for the delivery of IT services, including system and infrastructure support, Conduct … solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues Address high priority issues/escalations from internal business partners Assists in integrating IT hardware with the organization's existing systems Supports the project leader in developing and executing system test plans. Engagement with business partners to identify new business demands and any More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom
83zero Limited
ITAnalyst - Springvale, Northern Ireland Contract: 12 months (with potential to extend) Rate: Up to £28.22 per hour Hours: 37.5 per week (7am start, Monday to Friday) About the Role An excellent opportunity has arisen for an experienced ITAnalyst to join a leading manufacturing organisation based in Springvale, Northern Ireland . Working as part of … a regional IT team, you'll play a key role in ensuring the efficient delivery of IT services, supporting both office and factory environments. This is a varied, hands-on role where no two days are the same - you'll be working across infrastructure, systems, and networking, helping to keep critical production tools connected and operational. Key Responsibilities … Deliver IT services, including system and infrastructure support. Carry out updates, upgrades, and maintenance tasks across hardware and software systems to enhance efficiency and security. Provide effective technical solutions and investigate IT issues, driving continuous service improvement. Support integration of IT hardware and systems across the organisation. Assist in developing and executing system test plans. Collaborate with More ❯
Burton Upon Trent, England, United Kingdom Hybrid/Remote Options
Delaney & Bourton
IT Risk & Compliance Analyst | Hybrid, Burton upon Trent (or another Midlands office) | £50,000 + Bonus We're working with a FTSE listed UK household name to recruit an IT Risk & Compliance Analyst to help shape and embed their IT Governance, Risk & Compliance frameworks across the Group. You’ll be joining a business that’s … investing heavily in its IT and security landscape, with a genuine commitment to strong governance and continuous improvement. This is your chance to make a tangible impact by helping build a best-in-class compliance culture. What you’ll be doing: Helping to establish and embed IT Risk, IT Compliance and IT General Control (ITGC) frameworks … across Group IT. Acting as part of the second line of defence, reviewing control effectiveness and supporting remediation activity. Supporting internal and external IT audits, ensuring controls and documentation are maintained. Operating risk management processes, including maintaining risk registers and leading vendor cyber-risk reviews. Producing and maintaining compliance dashboards, reports and data for senior stakeholders. Collaborating closely with More ❯
IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of major conglomerate … seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small … internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks More ❯
IT Systems Analyst - Microsoft/Azure/Security - London Contract | 4 Days Onsite | Outside IR35 | Up to £500/day We're working with a fast-growing London Market insurance business who are looking for a hands-on IT Systems Analyst to be their lead on-site IT resource. This is a high-impact role … where you'll take ownership of IT support, security, vendor management, and key projects, including office openings and moves . What you'll do: Act as the main on-site IT contact, providing support across Microsoft 365, Azure, Intune, Defender, Entra ID, and Purview . Manage MSPs and technology vendors , ensuring SLAs are met and issues resolved quickly. … Support InfoSec, compliance, and security initiatives , including phishing campaigns and security awareness training. Play a leading role in office openings and moves , including the new Belgium office. Document IT procedures and collaborate across teams to implement new technology securely and efficiently. What we're looking for: 5+ years' experience in IT/Systems Administration , ideally within insurance or More ❯
ITAnalyst - Software Assets/Edinburgh - £23.50hr/6 Month Contract We are recruiting on behalf of our client for an ITAnalyst - Software Assets to join their team in Edinburgh on a 6-month contract, with strong potential for extension. This is currently a temporary role with potential for permanent opportunity, which focuses on software More ❯
Edinburgh, Granton, City of Edinburgh, United Kingdom
Gi Group
ITAnalyst - Software Assets/Edinburgh - £23.50hr/6 Month Contract We are recruiting on behalf of our client for an ITAnalyst - Software Assets to join their team in Edinburgh on a 6-month contract, with strong potential for extension. This is currently a temporary role with potential for permanent opportunity, which focuses on software More ❯
ITAnalyst - Springvale, Northern Ireland Contract: 12 months (with potential to extend) Rate: Up to £28.22 per hour Hours: 37.5 per week (7am start, Monday to Friday) About the Role An excellent opportunity has arisen for an experienced ITAnalyst to join a leading manufacturing organisation based in Springvale, Northern Ireland click apply for full job More ❯
IT Support Analyst – IT MSP Full-time, Permanent Edinburgh Hybrid/Onsite (must be able to commute to Edinburgh regularly) £30,000 - £38,000 p.a starting salary Excellent benefits The Organisation This fantastic opportunity is with a highly reputable, award-winning managed service provider. They are a tier 1 Microsoft Partner with other key strategic partnerships. Market … package & training programme, high employee satisfaction, & a list of reliable, long-term clients that they are already engaged with. The Job & Skillset This position is hiring for an experienced IT support analyst or engineer, working across all levels of support, from Tier 1 to Tier 3. Wide variety of tasks & support needs, it is important that this More ❯
Burnley, Lancashire, England, United Kingdom Hybrid/Remote Options
AWD online
IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the … following roles, we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must … live within an easy commute to Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an ITMore ❯
Cheltenham, England, United Kingdom Hybrid/Remote Options
JG Travel Group
IT Support Analyst Full time/Competitive salary/Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users … across the company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems. This is a varied, hands … conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory More ❯
IT & OT Asset Analyst Location: Newport Job Type: Full-time Salary £52,107 Reed Technology is seeking a highly skilled and proactive IT & OT (Operational Technology) Asset Analyst to join their clients IT Commercial and Contracts Team. This pivotal role within the IT Service Management function is essential for managing the end-to-end … lifecycle of all IT and OT assets, including hardware, software, licenses, and other technology-related items. The IT & OT Asset Analyst will ensure assets are tracked, maintained, and optimised throughout their lifecycle, ensuring compliance with policies, industry standards, and regulatory requirements while driving continuous improvement in asset management practices. Day-to-day of the role: Assist in … maintaining accurate records for both IT and OT assets across multiple platforms, ensuring comprehensive data is available in asset management systems like ServiceNow and CMDB. Support the Asset Manager in managing the full lifecycle of IT and OT assets, from procurement to decommissioning, ensuring all relevant asset information is captured and updated regularly. Help ensure that asset management More ❯
IT Service Delivery Analyst 📍 Swindon 📅 Initial 12-month contract (potential to extend or convert to permanent) About the Role Looking for a skilled and proactive IT Service Delivery Analyst to provide frontline IT support within a busy technical environment. This position plays a key role in ensuring the smooth operation of IT systems, supporting … end users, and contributing to wider IT service delivery. You’ll be the first point of contact for technical issues, working hands-on with hardware, software, and first-line network support. The role offers the chance to work in a complex, highly regulated environment with exposure to modern IT practices and the opportunity to develop your expertise further. … Key Responsibilities Provide first-line technical support across hardware, software, networks, and local site systems (including telecoms, servers, and applications). Install, configure, and maintain IT equipment, applications, and core infrastructure. Manage incidents and service requests in line with SLAs, escalating complex issues where necessary. Coordinate IT procurement and vendor relationships, maintaining accurate documentation and knowledge sharing. Support More ❯
Bromley, Kent, England, United Kingdom Hybrid/Remote Options
Excelcare Holdings
Junior IT Support Analyst Salary up to £24K Based onsite in Bromley, Kent - Monday - Friday 9:00am - 5:30pm Are you a recent school or college graduate with excellent academic achievements, eager to launch your career in IT support? Look no further, as we have an exciting opportunity tailored just for you! At Excelcare we have an … exciting opportunity for a Junior IT Support Analyst to join our IT Department and support over 3100 users and work collaboratively as part of a wider team. We are continuing growth within the department and organisation. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our … support requests from end-users via telephone. Efficiently monitor and manage the ticket queue for incoming requests. Prioritise and schedule problems, with the option to escalate issues to the IT Support Team or IT Support Manager when necessary. Build strong rapport with customers to gather problem details effectively. Access knowledge bases and FAQ resources on the Extranet/ More ❯
Sheffield, South Yorkshire, England, United Kingdom
Akkodis
IT Infrastructure Analyst £35,000 - £45,000 Sheffield We are looking for an experienced IT infrastructure analyst to come in and hit the ground running with our client who are the leading manufacturing/engineering organisation. The successful candidate will provide support to an extensive system catalogue across a widespread site operating at a 3rd line … level. Role Overview: Play a key part in the smooth running of the IT infrastructure from network to server stack. Managing physical IT environment, i.e. servers, network switches, etc. Participating in project work, including development of new services, Continual Service Improvement projects and ad hoc operational projects. Assessing risks, identifying critical service and system dependencies and implementing countermeasures. More ❯
Edinburgh, Scotland, United Kingdom Hybrid/Remote Options
Lorien
IT Support Analyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s looking … dynamic, collaborative environment. You’ll be joining a business that’s making a real impact globally, supporting cutting-edge work across multiple disciplines. As part of a close-knit IT team, you’ll play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing Providing first … business applications. Supporting Microsoft 365, Active Directory, and other enterprise platforms. Assisting with user onboarding, device deployment, and system configuration. Maintaining network connectivity, security, and backup solutions. Participating in IT projects including system upgrades and security enhancements. Delivering excellent customer service and clear communication across all levels of the business. What We’re Looking For We’re looking for More ❯
Bromsgrove, Worcestershire, United Kingdom Hybrid/Remote Options
First Choice Recruitment Services
IT Security Analyst Bromsgrove Permanent Salary c£35k This is an exciting opportunity for an IT Security Analyst to join our client’s experienced and collaborative IT team. The company is growing and therefore they offer excellent opportunities to progress. The role will focus on supporting and implementing new ways of working to protect the … company from a range of cyber and security threats. Candidates will need 2/3 years’ experience of working as a Security Analyst, including monitoring vulnerability and threats, risk mitigation and implementation of robust security policies. This role is to be based at the Bromsgrove office but regular travel to Tewkesbury as required. Hybrid working an option after initial … playbooks, under the supervision of the Cyber Security Consultant. Conduct root cause analysis and document findings and lessons learned from security incidents with the Cyber Security Consultant. Work with IT and security teams to contain and resolve threats. Keep incident logs, reports, and tickets updated within incident tracking systems. Assist in threat intelligence gathering and analysis to enhance detection More ❯