Professional IT Support
- Location
- Leeds, England, United Kingdom
About the Role The IT Infrastructure Support Engineer Tier 1 & 2 provides technical support across the EMEA North Cluster, covering Service Desk, Site Support and Infrastructure Run activities. The role combines first-line user support with second-line technical and infrastructure support, ensuring incidents … service requests are handled effectively in line with agreed SLAs, ITIL practices and global IT standards. Key Responsibilities Ensure effective delivery of IT Infra Run services across the EMEA North Cluster, including Service Desk, Site Support and Network Run activities. Provide Tier 1 and Tier 2 support ...