IT Cloud Support Apprentice
- Hiring Organisation
- INSPIRE ATA LIMITED
- Location
- Rivington House, 82 Great Eastern Street, London, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 a year
will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … customers where further clarification is needed Investigate and troubleshoot user issues, identifying solutions and escalating where necessary Allocate tickets to the appropriate second-line support team members when required Monitor ticket progress and ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have ...