26 to 50 of 81 ITIL Jobs in the Thames Valley

skills and ability to manage priorities Full UK driving licence and access to a vehicle (milage expensed) Desirable MSP experience Microsoft/Azure certifications ITIL exposure Mac experience What's on Offer Broad exposure across multiple technologies and client environments Involvement in infrastructure projects and upgrades Training and certification support ...

service performance measurement • Experience in incident, problem, or continuous service improvement • Strong analytical and problem‐solving capability • Excellent stakeholder engagement and influencing skills • ITIL qualification or equivalent experience If you also have the following, we’d especially like to hear from you; • Experience in telecoms network operations or infrastructure environments ...

continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics Ensure ITIL-aligned processes are embedded and continuously improved Lead on service design input into new bids, contracts, and change requests Manage supplier relationships and support contract … ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional (or ITIL V3 Expert with ITIL 4 Foundation) Strong commercial and financial management experience in regulated environments Experience leading organisational change ...

basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).\ N \n Responsibilities\n\ N\n Performing early morning checks to ensure applications are healthy before the users log in.\ N\n Monitor, diagnoseand … Excellent communication skills and the ability to work in a team-oriented environment.\ N\n Microsoft certifications (e.G., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.\ N\n The following technical skills would be beneficial:\ N\n\n Understanding of ServiceNow or related ...

degree (MBA, Health Informatics, or related field). Experience in clinical monitoring, project management, or clinical operations delivery. Relevant certifications (e.g., PMP, SAFe, ITIL, Agile). Fortrea is an Equal Opportunity Employer. We welcome applications from all qualified candidates. #J-18808-Ljbffr ...

Include:Master’s degree (MBA, Health Informatics, or related field).Experience in clinical monitoring, project management, or clinical operations delivery.Relevant certifications (e.g., PMP, SAFe, ITIL, Agile).Work Environment:Work is performed in an office environment with exposure to electrical office equipment.Occasional drives to site locations with occasional travel both domestic ...

Strong understanding of cloud infrastructure, networking and cybersecurity \n Experience delivering within Agile environments \n Knowledge of frameworks such as ISO 22301, NIST, ITIL or similar \n Excellent stakeholder management and communication skills \n\n Desirable certifications include TOGAF, CISSP, CBCP or equivalent. ...

Managed Services environments Strong understanding of cloud infrastructure, networking and cybersecurity Experience delivering within Agile environments Knowledge of frameworks such as ISO 22301, NIST, ITIL or similar Excellent stakeholder management and communication skills Desirable certifications include TOGAF, CISSP, CBCP or equivalent. What's on Offer Up to £115,000 basic ...

complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...

ensure ITSM tooling hygiene Key Requirements Strong experience in IT service operations in an outsourced/MSP environment Deep hands-on experience across ITIL processes (Incident, Major Incident, Problem, Change) Proven track record managing major incidents and high-pressure situations Experience working with Service Desk and multi-supplier environments Strong ...

wholesale broadband business Knowledge of OSS/BSS systems, ticketing tools, and service monitoring platforms Understanding of SLA management and service performance reporting ITIL, CCNA, or equivalent industry experience Experience supporting major incidents or working in a service operations/NOC-style environment ...

commercial skills Confidence engaging with senior stakeholders and decision-makers Self-motivated, results-driven, and highly accountable Knowledge of ITSM frameworks such as ITIL or SIAM Degree educated (business/management preferred) or equivalent experience This is a fantastic opportunity for a driven sales professional looking to maximise earnings through ...

. Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding … solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience ...

environments. • Strong understanding of structured cabling, network hardware, and comms cabinet installations. • Excellent project management skills, including planning, scheduling, and resource allocation. • Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). • Strong communication and stakeholder engagement skills. • Ability to manage multiple sites and vendors effectively Desirable Qualifications: • Technical certifications ...

strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch, 3CX, Gamma Horizon PRINCE2 Foundation,AgilePM, or equivalent project management qualification ...

strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch, 3CX, Gamma Horizon PRINCE2 Foundation,AgilePM, or equivalent project management qualification ...

strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch, 3CX, Gamma Horizon PRINCE2 Foundation,AgilePM, or equivalent project management qualification ...

environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Excellent project management skills, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). Strong communication and stakeholder engagement skills. Ability to manage multiple sites and vendors effectively. Desirable Qualifications Technical certifications ...

environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Excellent project management skills, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). Strong communication and stakeholder engagement skills. Ability to manage multiple sites and vendors effectively. Technical certifications such ...

communicate effectively with both technical and non-technical audiences Experience working with structured project delivery methodologies such as PRINCE2 would be beneficial Understanding of ITIL principles and IT service management processes is advantageous Excellent organisational skills, attention to detail, and a proactive approach to problem solving What’s On Offer ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects ...

manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience of designing, developing and executing ATF test cases in ServiceNow. ServiceNow certification ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. \n A major … Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. \n Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. \n Deliver clear communication and exceptional customer service, supporting both technical and non-technical ...

define, document, and implement scalable solutions using industry best practices, Microsoft security models, and modern automation approaches. The role supports both Agile and ITIL Continuous Service Improvement principles, ensuring that new workflows, processes, and service models are structured, resilient, and aligned to evolving business and security requirements. \n A major … Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. \n Work within Agile and ITIL-aligned processes to drive continuous improvement, operational consistency, and service excellence. \n Deliver clear communication and exceptional customer service, supporting both technical and non-technical ...