1 to 25 of 127 ITIL Jobs in the North West

/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune, SCCM, Active Directory ...

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

Platform.· Logic Apps.· SSIS and ETL processes.· Oracle databases.· Experience supporting integrations with third-party systems.· Experience working within public sector environments.· Microservices architecture.· ITIL Foundation certification.· Microsoft Azure certifications.· Security Clearance (SC) or eligibility to obtain SC clearance.Personal Attributes· Customer-first mindset· Strong analytical and problem-solving abilities· Excellent ...

Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business ...

Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system Integrators/ ...

leading continuous improvement initiatives.Analytical mindset with experience in data interpretation, reporting, and trend analysis.Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable).Key CompetenciesCalm and decisive under pressureHighly organised with strong attention to detailClear and confident communicatorProactive problem-solverStrong commercial and customer awarenessSuccess MeasuresTimely resolution ...

complex queries professionally. Understanding of compliance policies, mobile device/application management, and a commitment to secure ICT practices and Health & Safety standards. Desirable ITIL v4 Foundation or equivalent qualification. Understanding of public sector ICT support operations and service reporting. Experience engaging and managing third-party ICT service providers. Benefits ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

problem and change management experience. Strong analytical and troubleshooting skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience working within ITIL environments. Desirable Skills Experience with IFS Cloud Migration projects. Azure or Microsoft Cloud experience. REST APIs and integration technologies. Power BI reporting. Azure DevOps ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

demonstrating Atlassian-based solutions to senior business and technology stakeholders.Strong understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies ...

DevOps, SharePoint, MS Teams and Asana. Essential Qualifications: Professional qualification in Project Management (PRINCE2 or APM) Desirable Qualifications Certified Scrum Master, experience with D365, ITIL principles or the housing sector. Role profile : https://jobs.guinness.org.uk/rps/TechnologyDeliveryManager.pdf To find out more about the key responsibilities ...

Architect, TOGAF, or equivalent.Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent.Skills & AttributesCredible technical leader able to set direction across cloud architecture, platform engineering, enterprise networking, identity, automation, observability, and security by design.The ...

issues and recommend appropriate actions.Ability to produce clear technical documentation, reports and security recommendations.Ability to communicate effectively with technical and non-technical stakeholders.Understanding of ITIL/service management principles and the ability to manage and prioritise multiple activities.Commitment to keeping up to date with emerging technologies, threats and cyber security ...

TOGAF, or equivalent. Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent. Skills & AttributesCredible technical leader able to set direction across cloud architecture, platform engineering, enterprise networking, identity, automation, observability, and security ...

networking, cybersecurity, vendor management and IT operations. Knowledge of Cyber Essentials, ISO 27001, and IT security controls. Excellent stakeholder engagement and problem-solving skills. ITIL or relevant Microsoft/Cisco/CompTIA certifications are desirable. Join a growing organisation where you'll have the opportunity to shape IT services, strengthen ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

refresh. Ensure all devices meet CE+ controls including patching, MFA, encryption, secure configuration and access management. Record work completed, update tickets and follow ITIL-aligned processes. As a suitable SC Cleared Desktop Engineer, you will have: Strong knowledge of Windows 10/11, device builds and imaging tools (eg, Autopilot ...

access problems and be responsible for the issue.Coordinating SOHO Kit configuration/shipment for existing employees and new starters.Understand principles and practices of ITIL standards.Providing conference room equipment support and upkeep.Provide support for all office hardware – laptops, thin clients, peripherals, printers, etc.Perform PC maintenance, repair, analysis, and testing.Assists in developing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor's/Master's degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...