ITIL Jobs in the North West

1 to 25 of 374 ITIL Jobs in the North West

Sr. IT Systems Engineer

Manchester, England, United Kingdom
ZipRecruiter
strongly . : Microsoft Certified: Windows Server Hybrid Administrator Associate or similar. Desired Qualifications: Prior experience supporting VIP users in legal, financial, media, or other executive-heavy industries. Familiarity with ITIL practices and process-oriented service delivery. Experience with MDM tools (Intune, Jamf) and endpoint management policies. Exposure to AV/conference room systems, Zoom Rooms, or Microsoft Teams Rooms. Strong More ❯
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Digital Workspace Technical Product Manager

Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 - Microsoft 365 Administrator Expert SC-300 - Identity & Access Administrator AI-102 - Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Digital Workspace Technical Product Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
First Central Services
solutions with backlog management tools (Azure DevOps/Jira) in Agile and DevOps environments. Demonstrable experience of working with IT frameworks and processes such as Agile (Scaled Preferred) and ITIL including key processes such as major incident management, service management and change. Automation & AI Integration Expertise Data-Driven Decision-Making using telemetry Security & Compliance by Design Technical Communication & Documentation Qualifications … expertise in Azure technologies (Desirable), including but not limited to: MS-102 – Microsoft 365 Administrator Expert SC-300 – Identity & Access Administrator AI-102 – Designing & Implementing AI Solutions in Azure ITIL v4 Foundation Certified in DEX platforms Skills Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit More ❯
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Service Delivery Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
First Central
Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible More ❯
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Application Support Analyst

Manchester, England, United Kingdom
Hybrid / WFH Options
US3 Consulting
SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy More ❯
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Application Support Analyst

Manchester, UK
Hybrid / WFH Options
Us3 Consulting
SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy … pride in work and suggest ways to improve quality Qualifications Degree level education (Computer Science or other relevant technical discipline) or relevant experience Microsoft certifications or training Foundation level ITIL More ❯
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Application Support Analyst

Bolton, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy More ❯
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End User Compute Technical Analyst

Fleetwood, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
oRelevant experience of the subject matter Or Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Significant knowledge and skills of - Analysis, investigation and resolution of complex ICT and Audio-Visual issues, within new and More ❯
Employment Type: Permanent
Salary: £38682.00 - £46580.00 a year
Posted:

TechHub Support Analyst

Manchester, England, United Kingdom
Ofcom
foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives. Take ownership of incidents, requests, and project tasks, providing timely updates. Apply ITIL and project management practices to ensure smooth delivery. Recognise and escalate risks or constraints to service delivery. Collaborate effectively and use available resources efficiently. Balance teamwork with personal accountability to More ❯
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Service Delivery Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
First Central Services UK Ltd
operational efficiencies and aligning with business goals. You'’ll have an understanding of incident management tools and processes, with the ability to lead complex incidents and problem resolutions. Certifications ITIL Foundation Certification (preferred) Agile Ways of working (preferred) Additional Skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills More ❯
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Senior IT Support Engineer - Sport Travel

Manchester, England, United Kingdom
Hybrid / WFH Options
Destination Sport
within a fast paced commercial organisation Demonstrate extensive experience & knowledge of the listed technologies Have significant knowledge of IT risks and the importance of suitable mitigations Demonstrate knowledge of ITIL Service Management principles Show reasonable in-depth knowledge of Windows Server, Azure AD, DNS, DHCP & DHCP/IP Have working experience & knowledge with Windows 10/11 system administration Demonstrate … made in advance for a task with resolutions in mind for any issues that arise Highly desirable: Vendor/Supplier Management Business continuity awareness Professional Experience Awareness of ISO27001, ITIL and PCI Security Cloud Technologies: Azure and SaaS based solutions. Microsoft Certifications PowerShell SharePoint/Team Administration Experience of System Migrations including Tenant to Tenant. Experience Technical Project Delivery ITIL More ❯
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IT Service Operations Technical Analyst

Macclesfield, England, United Kingdom
Bodycote
IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management … Understanding of backup technologies and best practices for data safeguarding. Solid grasp of networking fundamentals (LAN, WAN, and switches). Experience with antivirus technologies, preferably Sophos. Working knowledge of ITIL-based processes. Up-to-date with current technology trends and developments. A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team … to travel and stay away from home as required. Desirable, experience and skills: Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration. Knowledge of Asset Management and Mobile Device Management technologies such as Intune. More ❯
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IT Service Operations Technical Analyst

Warrington, England, United Kingdom
JR United Kingdom
IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management … Understanding of backup technologies and best practices for data safeguarding. Solid grasp of networking fundamentals (LAN, WAN, and switches). Experience with antivirus technologies, preferably Sophos. Working knowledge of ITIL-based processes. Up-to-date with current technology trends and developments. A flexible approach and excellent interpersonal skills – the ability to work independently and collaboratively as part of a team … to travel and stay away from home as required. Desirable, experience and skills: Minimum of 5 years’ experience in a customer facing role supporting a complex Windows based environment. ITIL Certified to Foundation Level. Working knowledge of Microsoft cloud-based technologies such as, Office 365 and Azure Administration. Knowledge of Asset Management and Mobile Device Management technologies such as Intune. More ❯
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IT Service Desk Analyst

Bolton, England, United Kingdom
K3 Capital Group
days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Strong interpersonal and communication More ❯
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Service Desk Analyst

Manchester, England, United Kingdom
Sharp Gaming
part in ensuring the smooth operation of the Service Delivery team. As a Service Desk Analyst, you will handle incidents and service requests, ensuring timely responses and resolutions. Leveraging ITIL-aligned practices and SFIA-defined competencies, you will provide exceptional support to end-users while contributing to the ongoing improvement of IT service delivery. This is a full-time …/7 Service Desk, requiring a flexible approach to working hours. Job Duties • Log, categorise, and prioritise incidents through the Solarwinds Service Desk ITSM tool, ensuring alignment with ITIL processes. • Carry out initial triage; troubleshoot and resolve incidents where possible or escalate to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are … 00. Knowledge, Skills and Experience Essential • Proven experience in an IT support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge of SFIA Levels 2-3 in service operations, including incident management, customer service support and request fulfilment. • Ability to learn and adapt to new systems, processes, and technologies. • Experience with More ❯
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IT Infrastructure Support

Macclesfield, England, United Kingdom
Bodycote
systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents. Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/… LAN, WAN and Switches). Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Desirable Skills ITIL Certified to Foundation Level Dell VxRail Able to speak any other language than English used in other Bodycote locations. Personal Qualities A high-energy professional who More ❯
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2nd Line Support Engineer

Lancaster, Lancashire, United Kingdom
In Technology Group
and access to own vehicle (travel to client sites may be required). Desirable Qualifications Microsoft certifications (e.g., MS-100, AZ-104, MCSA/MCSE) CompTIA Network+/Security+ ITIL Foundation In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum
Posted:

Application Support Engineer

Manchester, England, United Kingdom
JR United Kingdom
SCSM) Excellent communication and analytical problem-solving skills Top 5 Optional Skills Microsoft Dynamics (2012AX or D365) Office365 administration Experience with Octopus Deploy or similar deployment tools Knowledge of ITIL practices and certification ? Not a fit for you? Share this with someone in your network who might be interested! ? Visit our homepage: https://www.us3consulting.co.uk ? Follow us on LinkedIn More ❯
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IT Technical Specialist

Alderley Edge, Cheshire, North West, United Kingdom
Hybrid / WFH Options
Niche Employment Solutions Limited
Intune, SCCM, JAMF). Familiarity with Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities More ❯
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Service Desk Analyst (Non Voice)

Manchester, England, United Kingdom
Hybrid / WFH Options
ExlService Holdings, Inc
understanding of Smart Metering Networks , and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will More ❯
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Service Delivery Manager

Manchester, England, United Kingdom
Hybrid / WFH Options
GET STAFFED ONLINE RECRUITMENT LIMITED
in the design and implementation of operational processes that enable effective service delivery. Desirable Skills: Relevant professional certifications in IT service management or working towards the required levels (e.g. ITIL 4). Experience working in digital delivery within a regulatory environment. Experience of GDS assessments and knowledge of GDS service standards. Experience setting up a new organisation or function. Relevant More ❯
Posted:

Information Technology Manager

Manchester, England, United Kingdom
1Tech Staffing Limited
Hyper-V, firewalls (FortiGate/WatchGuard) Strong Azure experience – especially AVD, Entra ID (Azure AD), Intune, MFA, and Conditional Access Excellent understanding of ITSM processes, change control, and compliance (ITIL/NIST/ISO frameworks) Experience with monitoring tools, backup platforms (Veeam/WSUS), and endpoint protection Comfortable in a fast-paced, multi-region environment with occasional travel Experience with … Growth: Own critical systems and lead with influence People-first culture: Inclusion, transparency, and development are at the core of our values Career development: Support for certifications (e.g., Azure, ITIL), growth pathways, and mentoring Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at More ❯
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Senior Information Technology Support Engineer

Manchester Area, United Kingdom
Hybrid / WFH Options
Candour Solutions
Senior IT Support Engineer - Manchester - £30,000-£35,000 A growing and forward-thinking business is seeking a skilled Senior IT Engineer to join its IT team during an exciting phase of expansion. This role has arisen due to genuine More ❯
Posted:

Information Security Engineer

Chester-le-Street, England, United Kingdom
Clarksoutlet
regulatory or compliance frameworks such as ISO, PCI DSS, NIST etc Likely to hold at least one common security certification (CEH, CCSP, CISSP, OSCP) alongside other relevant IT certifications (ITIL, AMP, Prince2 etc) preferred Additional technologies/experience: Experience with any of the below technologies or in the below areas would be advantageous: Awareness of DevOps/DevSecOps practices and More ❯
Posted:

Infrastructure Specialist

Manchester, England, United Kingdom
IBM
cloud elasticity by auto-scaling resources based on business requirements. Ensure Disaster Recovery (DR) and manual redundancy failover capabilities. Provide regular service management reports to keep clients informed. Follow ITIL processes and Integrated Service Level Management best practices. If you're a motivated and experienced System Administrator looking for a new challenge, we'd love to hear from you! Preferred … Azure). Experience with database administration (MYSQL, MSSQL, PostgreSQL, etc.). Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes). Strong troubleshooting and problem-solving skills. Experience with ITIL processes and service management. Excellent communication and reporting skills. As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this More ❯
Posted:
ITIL
the North West
10th Percentile
£28,100
25th Percentile
£32,500
Median
£45,000
75th Percentile
£58,500
90th Percentile
£77,500