26 to 50 of 429 ITSM Jobs

Microsoft 365. Experience supporting virtualised and hybrid cloud environments. Knowledge of Citrix, Remote Desktop Services and endpoint management. Understanding of networking fundamentals and IT service management processes. Excellent troubleshooting, communication and customer service skills. A proactive approach with the ability to perform well under pressure. Desirable Skills ITIL, Azure Fundamentals ...

systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer service ...

purposes.• Participate in Credit Union training and development programs.• Attend vendor conferences and present findings to IT department and business units.• Follow UNFCU IT Service Management processes, policies and procedures.• Perform additional responsibilities as assigned • Critical system outages and system upgrades may require 24/7 coverage on short notice ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact ...

issue. As directed, document incidents and resolutions of new services or operational issues into UNFCU knowledge base tools for future reference. Follow UNFCU IT Service Management processes, policies and procedures. As directed, ensure that systems meet industry standards for security and availability. Maintain continuity plans for systems under management. ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies ...

deadline ownership, independent work, and cross team collaboration. PREFERRED/NICE TO HAVE: - Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM. - Integrations with ITSM, Field Service, CRM, or contact center platforms. - CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control. - Security/compliance ...

SonicWall) Networking (DNS, DHCP, broadband technologies) VOIP systems Android device management Printers, scanners, and MFDs Desirable Experience 3+ years’ experience in an ICT environment ITSM tools experience (e.g. Vivantio) Working within PRINCE2 project environments MDM and application support Asset management systems (e.g. ManageEngine Endpoint Central) Our Values Diverse – We champion ...

secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced ...

. Hands-on experience with automated testing tools such as Selenium or Provar. Experience testing Salesforce integrations with external systems and APIs. Familiarity with ITSM tools such as ServiceNow Experience with web services testing (REST/SOAP APIs) Exposure to additional testing frameworks and modern QA toolsets. Physical & Office/ ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

service delivery/IT support environment, ideally aligned to ITIL frameworks Strong communication and stakeholder management skills Experience using ServiceNow or similar ITSM platforms Exposure to project delivery and service transition, ideally within Agile environments Understanding of cyber security principles Experience in risk management Experience within the Energy or Utilities ...

further Service Desk automation and improvement opportunities Continuously evolve the enablement approach based on user needs Skills & Experience - Essential Experience in IT Service Delivery, ITSM, or Business Change Strong knowledge and experience using Microsoft 365 (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power ...

software, networking, and infrastructure Experience supporting Windows and/or Linux server environments Strong understanding of diagnosing and resolving infrastructure-related issues Familiarity with ITSM and ticketing platforms. Experience with ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users ...

ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation or equivalent certification Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes Strong communication skills — clear, professional and personable Highly organised with the ability to manage competing priorities Able ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

hands-on experience with hardware/software infrastructure tools, basic network troubleshooting (ethernet/Wi-Fi), routing topology, and modern server/network equipment. ITSM Tools: Hands-on experience with ServiceNow ticketing tools (San Diego or later version). Hardware Lifecycle: Advanced troubleshooting, diagnostics, and root-cause analysis for laptops ...

background Strong customer-facing communication skills Experience handling incidents and escalations Microsoft 365 & Azure exposure ITIL Foundation Certification Experience with Halo, Autotask or similar ITSM tools Eligible for SC Clearance Working Pattern & Benefits Shift pattern between 07:00-19:00 (8-hour day) Low-volume on-call rota after probation ...

multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/ ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...

IT Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex issues ...

hardware allocation Assist with hardware imaging, setup and deployment Participate in on‐call or out‐of‐hours support where required Desirable: Exposure to ITSM tools, basic ITIL knowledge, or certifications such as CompTIA A+, ITIL Foundation, or Azure Fundamentals. About You 1–2 years of Service Desk experience, ideally ...

most from their ICT systems. Experience: Previous experience working in a service desk or IT support environment. Handling incidents and service requests using ITSM tools Experience supporting Microsoft Windows and Office 365. Use of Active Directory (account unlocks, password resets, etc.). Skills & Competencies: Excellent customer service and communication skills. ...