51 to 75 of 429 ITSM Jobs

point from first line, resolving incidents and service requests within agreed SLAs; Investigating root cause for recurring issues; Maintaining accurate records in the IT service management system; Contributing to the knowledge base so that fixes scale beyond the individual ticket. Endpoint and identity management. Day-to-day administration ...

Autopilot Windows Server and 2022 DNS, DHCP, TCP/IP and VPN VMware or Hyper-V Hardware and software troubleshooting Remote support tools IT service management and ticketing systems Basic PowerShell scripting About You At least two years' experience in a 2nd Line IT Support, Service Desk or Desktop Support ...

Familiarity with Windows operating systems, Microsoft 365, and core IT troubleshooting practices Ability to work both independently and collaboratively with technical colleagues Experience using ITSM tooling (or similar) and the ability to operate within structured, multi-layered processes Ability to gather customer requirements, assess impacts, make decisions and set clear ...

Excellent leadership, coaching, and team-development skills Calm, structured, and solutions-focused approach under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure Why This Role Stands Out Join a respected ...

/validation New starter/leavers management in Azure for FDIS Formal qualifications required; • ITIL Foundation V4 Skills required; • Office 365 use and administration • ITSM tool use • Microsoft Azure • Microsoft Intune • HP hardware Experience required; • Ideally at least 2/3 years previous experience in a 2nd line support role ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Type: Full-time Salary: £60,000 £80,000 + Commission (OTE £120,000 £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales click apply for full job details ...

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Type: Full-time Salary: £60,000 £80,000 + Commission (OTE £120,000 £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new b... WKCL1_UKTJ ...

public sector, particularly social welfare programs, is highly desirable. Technical Skills: Strong experience in Delivery Management within SPM implementations Manage end-to-end ITSM service delivery for live applications, ensuring SLA and KPI adherence. Drive ITIL-based process improvements and service maturity enhancements. Proven experience managing Scrum teams and Agile ...

monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management and change control practices (ITIL knowledge desirable) Relevant certifications are desirable (e.g., Microsoft Azure/M365, CompTIA Network+/Security+, Cisco, ITIL) Benefits: Opportunity ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder and vendor service ...

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Have you got what it takes to succeed The following information should be read carefully by all candidates. Type: Full-time Salary: £60,000 £80,000 + Commission … About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This xkybehq is a true hunter role , focused on driving new b Please click on the apply button to read the full ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

Basic networking (DNS, DHCP, VPN) Strong troubleshooting and customer support skills Desirable: Azure/cloud platforms Virtualisation (VMware/Hyper-V) PowerShell/scripting ITSM tools (e.g. ServiceNow) Experience 3+ years in IT support or systems roles Experience in a structured IT environment ITIL knowledge (preferred) Full UK driving licence ...

Virtualization & Cloud: You are proficient in VMware and SAN configuration, with great knowledge of the Microsoft Azure ecosystem. Process Driven: You have experience with ITSM tools and work in line with ITIL and security management best practices. Qualified Professional: You hold a degree in IT or Computer Science (preferred ...

Strong knowledge of computer hardware, operating systems, software applications, and networking concepts. Proficiency in troubleshooting technical issues and providing remote support. Familiarity with IT service management and ticketing systems. Excellent customer service skills with a patient and professional demeanor. Strong problem-solving and analytical abilities. Effective communication skills, both written ...

customer-facing technical role Strong communication and customer service skills Good organisational and problem-solving abilities Experience using service desk, CRM or ITSM systems Understanding of Microsoft technologies and IT support environments ITIL Foundation or willingness to obtain certification Essential Requirements Eligible for SC Clearance Full UK Driving Licence Able ...

simple, user-friendly way Strong organisational and coordination skills Confident engaging with both technical teams and business users Skills & Experience - Desirable Awareness of IT service management (ITIL) concepts Experience with Power Platform tools (Power Automate, Power Apps, Power BI) Experience creating digital learning content (videos, guides, knowledge articles) Familiarity with ...

service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote ...

related field (recent graduates or those completing their degree are encouraged to apply). Demonstrable experience of agile product development, using IT service management principles. Strong analytical and problem-solving skills, and the ability to communicate clearly to both technical and non-technical audiences. Familiarity with agile frameworks and tools ...

standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts ...

email configuration) SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting) Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security) Familiarity with ITSM tools such as ServiceNow Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous Candidates must hold a valid driving licence and be eligible for Security ...

scripting, supported by a demonstrable portfolio. Experience automating Microsoft infrastructure, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365. Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms. Experience working with REST APIs and system integrations. Experience ...