301 to 325 of 420 ITSM Jobs

uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical … work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 ...

traces, events) Ability to analyse telemetry data to identify performance bottlenecks, availability risks, and system anomalies Ability to integrate Dynatrace, Grafana or Splunk with ITSM tools (such as ServiceNow) and CI/CD pipelines for proactive monitoring Have good problem-solving abilities with a systematic approach to diagnosing complex technical … good experience of using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution ...

years of experience creating technical solutions at an Architectural level of ServiceNow based projects 6+ years of experience with a fundamental understanding of either ITSM, ITIL, HAM, SAM, Discovery, CMDB and overall platform knowledge. 6+ years of experience on the ServiceNow as a Developer with advanced JavaScript development as well … Server). Required Certifications: Certified System Administrator, Certified Application developer Desired Qualifications: Preferred Certifications: CIS - Data Foundations (CMDB & CSDM), Discovery; Service Mapping; Event Management, ITSM, SPM Strong communication and team-building skills Strong test writing skills. Proven experience with ServiceNow platform and modules. Advanced JavaScript development and troubleshooting skills. Experience ...

propose, and implement network and application enhancements. Utilize metrics and trend analysis to reduce MTTR and improve network performance. Support Knowledge Management, coaching, IT Service Management improvements, and customer reporting initiatives. Support Tier 1 and 2 teams with troubleshooting, escalation, and service restoration. Backup NOSC Specialist and/or Shift …/or NOC operations. Security+, CCNA or equivalent certifications preferred; CCNP highly desirable. Other Skills/Abilities: Exposure to other network monitoring and ITSM systems. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Experience in data reporting and analysis tools (Cognos, Crystal Reports, etc.). Ability to maintain confidentiality ...

Developers to join a high-profile programme based in London. The successful candidates will have a strong track record of delivering ServiceNow solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise ServiceNow capabilities. This is an excellent opportunity … scale ServiceNow implementations within a secure environment, supporting digital transformation and service management initiatives. Key Responsibilities Design, develop, configure, and support ServiceNow solutions across ITSM, ITOM, and CMDB modules. Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies. Support CMDB design, data modelling, governance ...

model design and Implementation and migration. Strong project delivery experience, supporting workstreams within transformation programmes. Understanding of enterprise applications, integrations, and IT service management (ITSM). Experience with GBS or Shared Services models is highly desirable. Strong analytical, problem-solving, and stakeholder engagement skills. Excellent communication skills both written ...

sites. Desirable Experience supporting manufacturing, production, logistics, or operational environments. Knowledge of networking fundamentals. Familiarity with Microsoft 365 technologies. Experience using IT Service Management (ITSM) platforms. Exposure to IT infrastructure projects and hardware rollouts. The Package: If successful our client is offering a salary between ...

from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues … guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination ...

platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven ...

services in a Managed Services environment, with a deep understanding of cloud technologies, datacentres, networks, end-user computing, Digital Workplace Services IT Service Management (ITSM), and service desks. This role requires a strategic leader who excels in driving operational excellence, managing large teams, overseeing complex transitions, and managing both customer ...

ServiceNow platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations. If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you! Level …/SCI clearance required at time of hire with ability to obtain Poly. Preferred Requirements Desired certifications or training: ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master.ServiceNow Certified System Administrator (CSA) Desired experience: Experience supporting; ServiceNow ITSM implementations, federal or regulated environments, platform ...

comfortable discussing technical solutions with customers, suppliers and engineers. Desirable - Experience within an MSP, ISP or Telecommunications provider. - Experience using and general upkeep of ITSM tools (Halo ITSM) - Knowledge of ITIL service management principles. ITIL Foundation certification preferred. - Project coordination or project management experience. - Experience working with Openreach, BT Wholesale ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation of incidents, problems, and resolutions in the ITSM tool. Support the onboarding and training of new team members. Identify trends in incidents and escalate recurring issues to Problem Management or relevant support teams. … Skills, Experience & Knowledge: Experience working in a service desk or IT support environment. Previous experience in a supervisory role with direct reports. Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management). Experience working with SLAs, KPIs, and service reporting. Good understanding of ITIL principles and service management practices. Knowledge ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

ability to deliver secure, high-quality solutions within a sensitive environment. Key Responsibilities Design, develop, and implement ServiceNow solutions across key modules (e.g., ITSM, ITOM, CSM) Work closely with stakeholders to gather and translate business requirements into technical solutions Configure workflows, forms, scripts, and integrations within the ServiceNow platform Support … internal teams and end users Key Skills & Experience Proven experience as a ServiceNow Consultant/Developer Strong knowledge of ServiceNow modules such as ITSM, ITOM, or HRSD Experience with scripting (JavaScript, Glide API) and platform customisation Integration experience with third-party systems (REST/SOAP APIs) Strong stakeholder management ...

ability to deliver secure, high-quality solutions within a sensitive environment. Key Responsibilities Design, develop, and implement ServiceNow solutions across key modules (e.g., ITSM, ITOM, CSM) Work closely with stakeholders to gather and translate business requirements into technical solutions Configure workflows, forms, scripts, and integrations within the ServiceNow platform Support … internal teams and end users Key Skills & Experience Proven experience as a ServiceNow Consultant/Developer Strong knowledge of ServiceNow modules such as ITSM, ITOM, or HRSD Experience with scripting (JavaScript, Glide API) and platform customisation Integration experience with third-party systems (REST/SOAP APIs) Strong stakeholder management ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teams Support incident … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

Capgemini Government Solutions (CGS) LLC is seeking an ITSM Problem Manager to lead enterprise problem management and eliminate recurring incidents through root cause analysis and continuous improvement. This role partners across ITSM and Cybersecurity to improve service reliability, reduce risk, and deliver actionable insights to leadership. Job Responsibilities … ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle (identification, RCA, remediation, closure) aligned with ITIL Lead Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) for high-severity and recurring incidents Establish and maintain problem management governance, standards, and processes Partner with Incident, Change ...

implementation, and optimization of ServiceNow solutions with a focus on: o Customer Service Management (CSM) o Field Service Management (FSM) o IT Service Management (ITSM) o Strategic Portfolio Management (SPM) * Drive adoption and expansion of ServiceNow capabilities * Design and deliver enterprise integrations with internal systems and external customer platforms * Develop … best practices for ServiceNow development and configuration Skills/Experience * Proven experience as a ServiceNow Solution Architect, Application Manager, or Senior Consultant * CSM, FSM, ITSM, SPM * Case Management & Customer Workflows * Advanced Work Assignment & Routing * Virtual Agent, Chatbots & Conversational AI * Knowledge Management * CSM/FSM Workspace * Customer Portals & Mobile Applications * Enterprise ...

suppliers, contracts and IT procurement * Experience providing second and third-line support across hardware, software, telephony and end-user systems * Strong IT service management (ITSM) experience with the ability to drive operational improvements and best practice * Experience managing or mentoring IT teams * Excellent stakeholder management and communication skills, with ...

executive audiences. Preferred Experience supporting commercial, sales, or customer facing learning audiences in a regulated or complex environment. Familiarity with IT service management (ITSM) concepts such as SLAs, incident management, and problem management. Experience working with external vendors and managing platform escalations and release cycles. Change management or scaling platform … applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. ITSM, Help Desk, Service operations, LMS platforms ...