326 to 350 of 420 ITSM Jobs

Desk Operations (L1/L2 Support) Field/Desk-side Support Desktop & Laptop Troubleshooting Microsoft 365 (O365, Teams, Outlook) Active Directory/Azure AD ITSM Tools (Ivanti) Windows OS (10/11), Basic macOS Network Fundamentals (LAN, WAN, Wi-Fi, VPN) Server & Storage Basics Hardware & Peripheral Support (Printers, Scanners) Incident … Office 365. Perform system imaging, device provisioning, and user support activities. Service Desk Support Provide L1/L2 support via calls, emails, chat, and ITSM tools. Log, track, and resolve incidents and service requests within SLA timelines. Escalate complex issues to appropriate teams and ensure timely resolution. Maintain high levels ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...

senior escalation point. Deputise for the IT Manager and support wider IT leadership duties. Manage major incidents, ensuring clear communication and effective resolution. Oversee ITSM processes including incident, change, problem and CMDB. Monitor service performance and produce KPI and trend reporting. Support Microsoft 365, Azure and Cisco Meraki environments. Ensure … IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. Strong ITSM experience and CMDB management. Microsoft 365, Azure, Cisco Meraki experience. Incident, problem, change and escalation management. KPI reporting and service performance analysis. Strong user facing ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...

with internal teams and external vendors. The IT Support Specialist contributes to operational efficiency by proactively monitoring systems, resolving incidents, and supporting core IT service management processes ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs … peripheral setup • Troubleshoot devices such as monitors, docking stations, keyboards, and mobile devices • Ensure all incidents and service requests are logged and tracked in ITSM systems MINIMUM QUALIFICATIONS Education • Bachelor's degree in Information Technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant ...

clinical systems, cybersecurity, and digital workplace technologies. Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks. About us What are the benefits of working at St Gemmas? At St Gemmas, our people are at the heart of our organisation … senior technical escalation point Experience delivering IT services in a complex environment with clinical or safety critical requirements. Experience working effectively with an ITSM system Experience overseeing the lifecycle of end user devices, including procurement, deployment, replacement, and disposal. Supported the effective use of Microsoft 365, collaboration tools, and digital ...

reporting of IT services to maintain service quality and operational stability. This role is a development position, providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities … IT service environments (e.g. service desk, operations, analyst role). Basic understanding of ITIL concepts or working towards ITIL Foundation. Experience using IT service management or ticketing tools. ...

deployment, inventory tracking, shipping, receiving, and equipment recovery. Record and maintain accurate documentation of incidents, service requests, troubleshooting activities, and resolutions within the IT service management platform. Collaborate with remote support teams and third-party vendors to escalate and resolve complex technical issues. Support onsite technology deployments, office moves, equipment … fundamentals, including connectivity troubleshooting, wireless networking, and basic device configuration. Experience performing hardware repairs, system upgrades, preventative maintenance, and equipment replacements. Familiarity with IT service management processes and experience using ticketing and incident management systems. Ability to accurately document technical issues, root cause analysis, and resolutions. Experience working collaboratively with ...

risk management best practices What you need to succeed in the role Proven experience in continuous improvement and risk management roles within IT service management or technical operations environments. Strong knowledge of ITIL v4 principles, ISO 20000 standards, and practical experience in implementing CSI frameworks and risk management processes. Demonstrable … improvements and risk information to technical and non-technical audiences. Strong organisational skills, capable of managing multiple concurrent improvement and risk initiatives. Familiarity with ITSM tooling, service performance dashboards and risk registers. Experience delivering training or coaching in CI tools and risk management methodologies. High personal standards with a passion ...

across implementation and enhancement programmes. Act as the senior technical escalation point for complex platform decisions. Platform Delivery & Transformation Lead implementation and optimisation across: ITSM Pro ITOM ITAM HRSD IRM Financial Planning Support global rollouts, platform standardisation, and service maturity initiatives. Ensure solutions align with enterprise architecture and operational objectives. … enterprise architects, service management teams, and delivery partners. Key Skills: Proven experience delivering enterprise-scale ServiceNow transformation programmes. Strong expertise in: ServiceNow Platform Architecture ITSM Pro CMDB & CSDM Integrated Risk Management (IRM) Experience designing scalable, governed ServiceNow solutions within complex enterprise environments. Strong understanding of: CMDB strategy and governance Service ...

ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (eg Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain … with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management Experience with Active Directory & Group Policy Understanding of ITSM/ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience ...

require shift work, on-call support, or participation in operational events. Essential Job Responsibilities Monitor and manage ticket queues within Jira or equivalent ITSM tools to ensure timely response and resolution. Troubleshoot user issues related to access, hardware, software, and connectivity across multiple environments. Process account requests including creation, modification … days (if not already held). Preferred Requirements Experience working in a service desk or enterprise IT support environment. Familiarity with Jira or similar ITSM tools. Basic knowledge of Active Directory and account management processes. Experience supporting users in DoD or secure network environments. Familiarity with system imaging, workstation setup ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … value delivery. Required Skills/Experience The ideal candidate will have the following: Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … automation and self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

infrastructure knowledge SQL database management Hosted telephony systems Cyber Essentials/Cyber Essentials Plus Managing third-party suppliers and contracts IT service management (ITSM) Strong understanding of cybersecurity principles and best practice Desirable Microsoft Power BI Email signature management tools (eg Exclaimer) Advanced Excel and SQL (queries and formulas) Digital ...

Intune, Entra, Microsoft 365 LAN/WAN infrastructure knowledge SQL database management Hosted telephony systems Managing third-party suppliers and contracts IT service management (ITSM) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this ...

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international … organisation. This is a true hunter role focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...

staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones. Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance. Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR … 6+ years leading global or multi-site teams. Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience. Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models. Proven experience implementing AI-driven support models, including virtual agents ...

working across a modern Microsoft environment, including: Microsoft 365 Azure/Entra ID Intune (endpoint management & MDM) PowerShell (automation & scripting) Jira/ITSM tooling Key Responsibilities Provide hands-on 3rd line support across cloud, endpoint, and identity services Manage user access, devices, and security controls following best practice Oversee device …/Entra, and Intune Scripting experience (PowerShell preferred) Knowledge of ITIL processes and service management principles Experience using tools such as Jira (or similar ITSM platforms) A proactive, hands-on mindset with excellent communication skills ...

seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … focus on Equal Opportunity, Diversity, and Inclusion. Access to community groups for sharing ideas and passions. If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer-focused role, we would love to hear from you. Apply now to join ...

prerequisites are met before BAU approval. Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU. Support Operational Acceptance … Proven experience managing Service Readiness, Cutover, and Transition for: Network migrations Campus/building migrations Large enterprise or public-sector environments. Strong understanding of ITSM/Service Transition principles. Hands-on experience with: Enterprise LAN/WAN & Wi‐Fi networks, routing and switching. Firewalls & network security ...