251 to 275 of 497 Incident Management Jobs in London

root cause analysis. Design and implement monitoring, alerting and operational tooling to improve service reliability. Develop automation, scripts and tooling to streamline infrastructure management and reduce manual effort. Support cloud migration initiatives and modernisation projects. Collaborate with software engineers, architects, cyber security specialists and third‐party suppliers to deliver … monitoring solutions. Cloud security best practices, including RBAC, Key Vault, Defender and vulnerability management. Experience supporting enterprise infrastructure and business‐critical applications. Strong troubleshooting, incident management and problem‐solving skills. Excellent communication skills with the ability to collaborate across technical and non‐technical teams. Desirable Experience Experience working ...

patch verification2. Backup & Restore Operations Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert Management Proactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4. Basic Automation PowerShell/Azure CLI/Python … scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5. Weekly/Monthly Data Management Capacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & Troubleshooting Troubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7. Knowledge Management ...

liaison between global Information Security and the CNA Hardy IT and business teams, embedding security into core business processes and decision-making. Risk & Threat Management: Identify emerging vulnerabilities, assess risk impacts, and drive effective mitigation strategies in collaboration with global security leadership. Security Operations & Incident Management: Oversee … leadership, regulators, and enterprise risk functions. What We're Looking For: Deep Information Security Expertise: Strong technical knowledge across information security domains including risk management, security operations, and incident response. Regulatory & Compliance Knowledge: Expert understanding of security regulations, frameworks, and internal controls, particularly within complex, regulated environments. Leadership ...

environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues. Role Overview: Deliver 24x5 on-site and remote support to approximately 2,000 global … with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;Provide end-to-end hardware support, including inventory management and equipment procurement as required;Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;Ensure effective ...

configuration, administration, maintenance, monitoring, and modernization of storage platforms supporting IBM z/OS environments. The successful candidate will oversee all aspects of storage management, including disk and tape storage, backup and recovery, disaster recovery, storage capacity planning, replication technologies, and storage software lifecycle management. The role also involves … aspects of mainframe disk and storage administration, including installation, removal, upgrades, updates, provisioning, restoration, and ongoing support. Perform daily operational activities, including health checks, incident management, monitoring, and issue resolution. Plan and implement storage capacity expansions and infrastructure changes. Configure, administer, and maintain storage resources supporting databases, VSAM ...

better regulatory decisions and build greater cohesion across our broad financial services remit. Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation. In March 2025, the FCA launched … recover from disruption, failure, or exploitation. The role brings together operational resilience, infrastructure governance, supplier oversight, and enterprise technology and AI‐specific vulnerability management, ensuring that both traditional infrastructure and AI‐enabled systems are designed, operated, and governed to remain safe, dependable, and trustworthy under stress. Working in close ...

issues. Drive Continuous Service Improvement (CSI) initiatives. Identify service risks, efficiencies and opportunities for account growth. About You 5+ years' experience in Service Delivery Management/Leadership across multiple clients. Strong knowledge of SLAs, incident management, ITIL and service governance . Experience working within cloud/modern … environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially aware. A minimum of a 2.1 or above in an IT/Tech related degree Existing or eligibility for UK Government ...

GB## **About the job you’re considering**Our SAP Packaged Based Solutions Practice team supports and implements SAP Tax and Revenue Management (TRM) solutions to our public sector client, which is the largest implementation of its kind globally. We are a dynamic and fast-moving business unit, with … skills and experience*** Experience delivering and supporting SAP solutions within complex, high-volume environments, with exposure to platforms such as PSCD, Tax and Revenue Management (TRM), IS-U, FI-CA, BRIM, or related industry solutions.* A strong consulting background, with the ability to develop trusted client relationships, influence stakeholders ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge ...

work remains of high importance to the civil service, and we thank you for your continued interest. As a Cyber Security Governance and Risk Management Principal, you'll: lead cyber and information security risk management, assurance, and architectural advisory for major applications and digital services during alpha, beta … secure coding, and regulatory compliance frameworks (e.g., OWASP, DPIA, GovAssure) coordinate cross-platform activities and enable secure delivery of new GDS services, including supporting incident management and continuous improvement of live service security practices routinely provide monthly (and ad-hoc) risk briefings to senior leaders, evidencing assurance, identifying ...

automation scripts and tooling to reduce manual intervention. Assist with infrastructure-as-code implementations to ensure repeatable and consistent deployments. Contribute to configuration management and deployment processes Monitoring and operational reliability: Assist in maintaining monitoring and alerting systems to improve service visibility. Support incident management and resolution ...

releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding UK-specific client feedback … vendors as required. Escalating and troubleshooting vendor-side issues on behalf of the UK business. Attending vendor technical meetings and representing business technical requirements. Incident Management First-line investigation and management of technical incidents affecting the UK business. Escalation to the VP and US teams for major ...

improvement of enterprise applications and digital services.This is a senior hands-on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable … technical concepts into clear business outcomes and influencing strategic technology decisions.Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

Exchange (O365 & On-prem), Active Directory, Intune, VMware, and related platforms Ensure timely patching, upgrades, and performance tuning of systems in accordance with change management procedures Maintain documentation, monitor system health, and ensure proactive issue detection and resolution Work closely with global IT teams, business units, and vendors … infrastructure architecture, security, and performance optimization Experience managing global environments and supporting systems across multiple time zones Familiarity with ITIL processes, change/incident management, and enterprise monitoring tools MCSE or equivalent certifications are highly desirable Leadership and team development Infrastructure architecture and systems design Advanced troubleshooting ...

enterprise applications and digital services. This is a senior hands-on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable, secure … concepts into clear business outcomes and influencing strategic technology decisions. Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

Enterprise platforms offered by Marex to both internal and external client base. Support business users offering second- and third-line support. Provide incident management per ITIL standards. Support applications and infrastructure hosted within AWS. Support REST APIs, API gateways, microservices and distributed services. Support application releases and deployments … through CI/CD pipelines, ensuring changes are managed and approved in accordance with Marex change management and release governance processes. Manage new system analysis and implementation. Liaison between technology departments to communicate system changes. Manage process and system documentation in existing template; produce and regularly maintain ...

security, compliance and repeatable deployment practices into the platform. Design secure CI/CD approaches for containerized workloads, including traceability, rollback and controlled artefact management using tools such as Jenkins, GitLab and AWS CodePipeline. Establish effective monitoring, logging and incident-management capabilities using CloudWatch, Prometheus, Grafana … Knowledge of UK public-sector cloud security and compliance expectations, including the NCSC Cloud Security Principles, GDPR and ISO 27001. Experience implementing secure secrets management, Kubernetes security policies, network policies and controls for multi-tenant platforms. Knowledge of observability and centralized logging using CloudWatch, Prometheus, Grafana ...

Results | Truth Builds TrustIf our mission, values, and purpose align with your own, we would love to hear from you! Your opportunityPolicy Development and Management: Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security … practices and control across various technical and non-technical departments, enhancing workflow and operational processes. Risk Management: Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Ability ...

plans and technology initiatives, working closely with Technology, Information Security, Data and Change teams to ensure risks remain within appetite. Own the second-line incident management process, ensuring incidents are appropriately challenged, root causes are robustly identified, lessons learned are embedded and systemic issues are escalated. Lead … other operational risk activities to identify and clearly articulate emerging risks, systemic control weaknesses and cross-cutting themes. Produce high-quality operational risk management information that translates risk information into meaningful insight, clear recommendations and practical actions for Executive Management and Board Committees. Work closely with the Head ...

platform direction across the product lifecycle. Remain hands‐on in the delivery of complex engineering work rather than operating solely in an architectural or management capacity. Lead solution design activities, code reviews and technical assurance across the platform. Cloud Architecture & Engineering Design, implement and operate secure, scalable, cloud‐native … platform components and services. Ensure solutions align with organisational governance standards, security policies and regulatory obligations. Balance innovation and rapid delivery with appropriate risk management and control frameworks. Design secure data integration patterns incorporating authentication, authorisation and access management technologies. Support delivery of solutions that are suitable ...

application workloads, with a primary focus on AWS. This is a high-impact, hands-on role responsible for operational excellence, security, reliability, and lifecycle management of cloud applications across multiple regions. The role sits at the intersection of cloud architecture, SRE, security, and developer experience, helping to raise … enhance observability and monitoring, ensuring meaningful alerting, clear operational dashboards, and rapid diagnosis of incidents. Raise the bar for operational maturity, including incident management, root-cause analysis, and continuous improvement. Security, Compliance & Governance Ensure workloads are designed, deployed, and operated in line with cloud security, compliance, and governance ...

Expected) The Opportunity We're supporting a major enterprise technology programme seeking an experienced Azure DevSecOps Engineer to take ownership of cloud platform, release management and deployment activities. This is a hands-on contract opportunity where you'll act as the technical lead for Azure DevOps and platform operations … primary SME for platform-related activities Leading troubleshooting, root cause analysis and platform optimisation initiatives Implementing monitoring, logging, alerting and observability solutions Supporting incident management and disaster recovery activities Driving continuous improvement across the DevOps ecosystem About You You'll be a highly capable DevOps or Platform Engineer ...

environment. Key Responsibilities Provide technical leadership across all critical electrical and mechanical systems. Ensure maximum uptime and operational resilience of the facility. Lead incident response, troubleshooting and root cause analysis activities. Review and approve SOPs, MOPs, EOPs and switching schedules. Manage critical maintenance activities and shutdowns. Oversee specialist contractors … Critical Cooling Chillers CRAH/CRAC units Chilled water systems Pumps and pressurisation systems Cooling towers HVAC controls and BMS systems Environmental monitoring Operations Incident management Planned maintenance Reactive maintenance Permit-to-work systems Change management Risk assessments and RAMS Contractor management Desired Qualifications HVAP ...

Employer for 2026. As a Senior Cloud Support Engineer at Thought Machine, you're stepping into a senior technical role that goes well beyond incident response. At this level, you're expected to own, influence and elevate how we deliver support globally, across both our hosted SaaS product … 5+ years of experience in technical support, cloud infrastructure or SRE/DevOps roles, ideally within high-scale, client-facing environments Deep experience with incident management, root cause analysis and production troubleshooting Strong Linux systems knowledge, including filesystems, networking and system internals Programming skills in Golang and Python ...