76 to 81 of 81 Knowledge Management Jobs in England

applications in a customer‐facing environment Strong troubleshooting, analytical, and problem‐solving skills, with the ability to assess business impact and prioritize effectively Working knowledge of cloud‐based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana); experience with authentication frameworks such … operational efficiency Proven ability to apply AI‐enabled capabilities to support analysis, issue resolution, and decision‐making, alongside a growing awareness of AI risk management and responsible, ethical AI use Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‐related discipline Responsibilities This role ...

overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will … opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross‐functional coordination, and knowledge sharing—and map those workflows to Asana Service Management. Translate customer ...

Transformation Management Office (TMO) Coordinator/Project Coordinator 2 Year Fixed Term Contract (start asap) Salary: 26.700 - 30,300 DOE On site in Plymouth 4 days per week initially, flexibility of more remote working there after Your new company The organisation is delivering an ambitious transformation programme to modernise … efficient user experience. Your new role This is a central coordination and control role within the Transformation and Operational Excellence portfolio. As a Transformation Management Office (TMO) Coordinator, you will act as the "control tower" across programmes, ensuring full visibility, governance, and consistency across all transformation activity.You will serve ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

strong alignment to both firmwide and Divisional objectives, as well as identifying how success can be tracked and measured. Collaborating with colleagues in Knowledge Management and divisionally aligned roles, to ensure a coordinated, balanced pipeline of opportunities and prioritisation of resource. Participating in relevant innovation events, workshops, etc. … skills required: A solid understanding and grasp of GenAI and its applicable capabilities/potentials, with some practical experience in harnessing for value. Change management/process improvement experience Strong stakeholder engagement and management skills Experience of identifying and effectively implementing improvements into practice. A passion for innovation ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

complex, data-rich environment. This role sits within a growing innovation-focused engineering team responsible for building intelligent systems that improve business processes, automate knowledge work, and unlock new opportunities through applied AI. You will play a key role in defining technical direction, establishing engineering best practices, and leading … Environment The team works with a modern engineering and AI stack including: Python, OpenAI and LLM technologies, Cloud-native platforms, Serverless architectures, Vector databases, Knowledge repositories, Modern data engineering tooling, AI-enabled development tools and workflows. What We're Looking For Essential Experience Strong software engineering background with advanced ...

learning, and intelligent automation. The individual leader will drive enterprise-scale AI adoption focused on operational efficiency, demand forecasting, customer engagement, revenue optimization, inventory management, and business process transformation. This position reports to the Chief Digital Officer and is key member of the global Abcam Digital Department. The Senior … sales, marketing, customer success, market intelligence, and commercial analytics Drive intelligent automation and generative AI adoption to enhance workflows, sales enablement, customer communications, and knowledge management Define and deliver the enterprise data strategy, including governance, integration, and data standards Identify and prioritise high-impact AI use cases (e.g. ...

functionality and performance Proactively suggest enhancements to improve client experience, scalability and automation. Contribute to the evolution of product processes and best practices Documentation & Knowledge Management Maintain comprehensive and up-to-date product documentation, including specifications and release notes Ensure knowledge is documented and transferable to support ...

functionality and performance Proactively suggest enhancements to improve client experience, scalability and automation. Contribute to the evolution of product processes and best practices Documentation & Knowledge Management Maintain comprehensive and up-to-date product documentation, including specifications and release notes Ensure knowledge is documented and transferable to support ...

first RFP Enablement Manager, you will own and define the end-to-end RFP function for Wise Platform — from process design to tooling, knowledge management, response quality, and analytics. This high-impact role that will act as the connective tissue between Commercial, Presales, Product, Legal, Compliance, and Delivery. … consistency it deserves. Your Mission Define and own the RFP process end-to-end — intake, qualification, coordination, submission, and retrospective Build and maintain our knowledge repository — a centralised, living content library of approved answers, product capabilities, compliance documentation, case studies, and data points that reduces build-from-scratch effort ...

agent systems where appropriate Leverage modern orchestration frameworks to improve customer outcomes AI Infrastructure & Architecture Build scalable AI foundations and pipelines Develop retrieval and knowledge-management systems Implement evaluation, monitoring and governance frameworks Ensure solutions are secure, reliable and production-ready Strategic Contribution Work closely with founders ...

agent systems where appropriate Leverage modern orchestration frameworks to improve customer outcomes AI Infrastructure & Architecture Build scalable AI foundations and pipelines Develop retrieval and knowledge-management systems Implement evaluation, monitoring and governance frameworks Ensure solutions are secure, reliable and production-ready Strategic Contribution Work closely with founders ...

responses). -Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential-acting as the bridge between frontline operations, service owners, and engineering ...

responses). -Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential-acting as the bridge between frontline operations, service owners, and engineering ...

site as required. Core Duties: Improve the cyber security of systems and information by supporting cyber assurance services throughout different project stages. Enhance knowledge management and mitigation of cyber risks within the organisation. Work under direction within a clear framework of accountability, using discretion in identifying and responding ...

contributing in two key areas: 1) regional program support, including content development and team enablement across EMEA markets; and 2) hands-on proposal management on a selection of strategic EMEA bids. What You'll Do Regional Program Support Content management and curation: Manage and curate EMEA-specific … region. Continuous Quality Improvement: Gather and analyze feedback from internal stakeholders to identify and drive program improvement initiatives. Direct Support for Strategic Bids Proposal Management: Lead the end-to-end proposal process for a select of strategic EMEA bids (managing timelines, coordinating stakeholders, facilitating reviews, and ensuring final submission ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

present value creation models for the customer that may be delivered through the JAGGAER ONE solution Contribute to product development, competitors positioning, and knowledge management. Principal Responsibilities Understand and present the JAGGAER value proposition and competitive differentiators internally and externally through innovative solution presentations, proposals, demonstrations, webinars, and thought … leadership channels across the entire JAGGAER solution suite. Collaborate with the Sales and account management teams to build out a commercial proposition aligned to strategy and a relevant business case. Understand and communicate how JAGGAER has delivered value to existing customers and its applicability to prospects Develop strong relationships ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and client account management. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation Collate market intelligence Core attributes required: Highly coachable Highly organised with the ability to multi-task ...