51 to 75 of 371 Knowledge Management Jobs in England

grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual … improvement. implementing service automation, self-service platforms, service catalogues or knowledge management services SIAM and multi-supplier environments. NOC, APM, automation, self-service, service catalogue or knowledge-management implementation. GDS Service Standard and government service management experience. ITIL 4 Managing Professional, Strategic Leader or equivalent. ...

global workforce. About the Role As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve knowledge management systems. Operating with a high degree of independence, you will serve as a trusted problem solver and critical escalation point … team. Your primary focus will be advanced troubleshooting, issue resolution, process improvement, and knowledge expansion. In this role, you will independently manage most support requests, make decisions within established IT standards, and contribute to projects such as device refresh initiatives, technology rollouts, and office support activities. What ...

access timely support, accurate guidance, and effective self-service resources. This is an excellent opportunity to expand your expertise across Workday administration and knowledge management while playing a key role in transforming support services for a large multinational organisation. You'll help shape an AI-enabled support model … activities, and support for onboarding acquired businesses. Support Workday releases and configuration changes through testing, validation, and support readiness activities. Maintain and continuously improve knowledge articles, SOPs, FAQs, user guides, and process documentation. Analyse recurring issues, support trends and user feedback, recommending improvements to processes, documentation, and user experience. ...

within budget. In this role, you will support the administration, maintenance, and operation of SharePoint Server environments. This role supports enterprise collaboration and content management capabilities through secure, reliable SharePoint On-Premises and hybrid environments. Here, your work is more than a job—it's a journey in innovation. … React/Angular REST API integrations Dataverse or SQL integrations Military Backgrounds That Translate Well We strongly encourage applications from veterans with experience supporting knowledge management systems, collaboration platforms, or enterprise IT services. Relevant military specialties include: Army: 25B – Information Technology Specialist, 25D – Cyber Network Defender, 25N – Nodal ...

Department: Business Services - Knowledge Management Location: Bristol Help Shape the Future of AI in a Leading Law Firm We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic … Artificial Intelligence. Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently ...

Department: Business Services - Knowledge Management Location: Leeds Description Help Shape the Future of AI in a Leading Law Firm We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic … Artificial Intelligence. Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently ...

Beachcroft LLP is seeking a Knowledge Prompt Analyst to advance AI-enabled knowledge management within the firm. The role sits in the Knowledge Management team, working with Knowledge Lawyers and IT to translate AI capability into practical outcomes. The successful candidate will help shape … responsible AI adoption, develop prompts for legal workflows, and drive efficiency and knowledge sharing across business services and legal teams. #J-18808-Ljbffr ...

DDSAI, the role will ensure that scientific data is created and managed according to FAIR principles—Findable, Accessible, Interoperable and Reusable—and that laboratory, knowledge, analytics, data science and decision-support capabilities connect end to end. In a business-partnering capacity, this leader will work with scientific, clinical, translational … translate scientific needs into scalable, reusable and measurable technology, data and AI capabilities. Be accountable for reliable day-to-day operation and lifecycle management of in-scope platforms, partnering with suppliers and Technology Services to meet service levels, manage change, remediate risk, and keep platforms secure and supported. Lead ...

modern fintech providers. Role Description The Operational Excellence & Procedures Lead is responsible for driving continuous improvement across Operations, ensuring that operational processes, procedures, knowledge management and supporting technologies evolve in line with the Bank's growth strategy. Sitting within the Operations – Financial Crime and Customer Experience function, this … Operations, Product, Technology, Risk and Change, ensuring operational processes remain efficient, scalable, customer focused and well governed. The role goes beyond traditional business procedure management by including the adoption of AI-enabled solutions across Operations. The successful candidate will identify opportunities to automate manual activities, improve colleague productivity, enhance ...

opportunity has arisen for an Expertise Lawyer to join a well-established finance knowledge team supporting a broad range of lending and finance practices. Working closely with senior lawyers and practice leadership, you will help drive knowledge strategy, legal innovation, training, know-how development and the adoption … borrowers, private equity sponsors, investment funds and corporate clients on complex domestic and cross-border financing transactions. The firm has made significant investment in knowledge management, legal technology and AI, with its expertise function playing a central role in supporting lawyers, driving innovation and delivering best practice across ...

commercial playbook (and developing non-commercial playbooks), our tech stack (including AI implementation), our front-door (right now, ticketing is done in Linear), our knowledge management (currently spread across multiple systems), our reporting and KPIs, and the tracking and governance around outside counsel spend. You'll also … front door for legal requests across the business. Partner with Sales, Finance, InfoSec and Procurement to streamline deal-desk and approval processes Support on knowledge management and internal policy administration. Consolidate knowledge, templates, and other information in a clean accessible structure. Build our external legal spend tracker ...

test plans, recording results, risks and defects clearly. Identify opportunities to improve or automate processes under engineering guidance. Contribute to incident, problem, change and knowledge management activities. Produce clear technical procedures, investigation records and support guidance. Collaborate with IT teams, suppliers and colleagues to understand requirements and communicate … findings. Develop your technical capability through practical work, learning and knowledge sharing. Essential requirements Experience in an IT support, operations, service management, endpoint or digital workplace environment. A relevant IT qualification or equivalent practical experience. Working knowledge of endpoint devices, operating systems, collaboration tools or productivity technology ...

test plans, recording results, risks and defects clearly. Identify opportunities to improve or automate processes under engineering guidance. Contribute to incident, problem, change and knowledge management activities. Produce clear technical procedures, investigation records and support guidance. Collaborate with IT teams, suppliers and colleagues to understand requirements and communicate … findings. Develop your technical capability through practical work, learning and knowledge sharing. Essential requirements Experience in an IT support, operations, service management, endpoint or digital workplace environment. A relevant IT qualification or equivalent practical experience. Working knowledge of endpoint devices, operating systems, collaboration tools or productivity technology ...

development Builds and maintains relationships with client counterparts Operational and Financial Responsibility Leads one of the four service line work streams: Strategy, Research, Program Management, or Policy Accountable for achieving the assigned work stream financial target of USD 400,000 per annum (RFPs and direct client engagements) Monitors … work stream pipeline and proactively identifies opportunities to meet targets Knowledge Management & Thought Leadership Owns responsibility for drafting knowledge management materials to drive engagement. Target: Produces one knowledge piece per quarter. Represents the service line at key ecosystem events as assigned by the Manager/ ...

InHealth is seeking a Knowledge Management Coordinator to shape how knowledge flows across clinical, operational and digital teams, ensuring the right information reaches the right people in the right place. You will capture, organise, govern and share knowledge from policies, SOPs and clinical guidance through … patient pathways, training materials and operational know-how, with emphasis on SharePoint, intranet and knowledge bases. #J-18808-Ljbffr ...

Operations Support The Analyst role will support and drive process analysis and transformation across elements of the Order-to-Cash lifecycle, including sales-order management, stock fulfilment, inbound controls, customer & supplier management, product catalogue management, credit management, collections and dispute controls, process reporting, billing and invoicing. … Apply a strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, and data structures such as working tables and data management projects. Support the Global O2C team in the use of Microsoft Dynamics 365 F&O, including issue ...

global Customer Support organisation, creating a high-performance culture focused on accountability, customer outcomes and continuous improvement. Establish/maintain rigorous operational performance management disciplines, including ownership of service levels, backlog health, resolution performance, escalation management, workforce productivity and continuous service improvement. Lead regular operational reviews with clear … customer challenges. Transform customer insight, feedback and operational data into actions that improve products, services and customer experiences. Champion the adoption of AI, automation, knowledge management and self-service capabilities that enhance both customer outcomes and team productivity. Develop future-ready leadership capability, succession plans and career pathways ...

Haleon plc. in Greater London invites a Knowledge Management Specialist to shape and maintain knowledge resources for consumer relations agents and consumer communications. You will embed Haleon’s tone of voice and quality standards across materials and support change management with global teams. You will also … engage with digital innovation projects, including AI-powered knowledge solutions, self-service content, and governance of content for optimal searchability and user experience. #J-18808-Ljbffr ...

development goals. Actively contributing to the practice within TPXimpact, and to implement the DT Design and practice strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities …/or analysts in your practice area. Continuously stay up-to-date with emerging technologies and trends, and impact measurement frameworks, sharing this knowledge with others. About You Professional knowledge and experience Experience leveraging established economic analysis and mixed-method techniques to define the full range of costs ...

Michael Page Legal is seeking an experienced lawyer for a senior Knowledge & Innovation role in a leading international law firm. The position combines knowledge management, legal technology, training and thought leadership, with significant influence over how legal services are delivered across the business. As a Senior Knowledge Lawyer, you will develop and deliver the firm's knowledge management strategy, work with senior leadership, drive innovation, create knowledge resources, and lead #J-18808-Ljbffr ...

IR35, 6 Month Contract, London (Hybrid) Well-established, fast-growing real estate client is looking for a Freshservice Consultant to take their Enterprise Service Management platform to the next level. The platform supports Technology, Facilities, Finance, HR and Operations, so you'll be shaping how the whole business gets … service catalogues and permissions Building automations that cut out manual effort Supporting integrations with Salesforce, Microsoft Teams and Azure AD Creating dashboards and service management reporting Driving self-service, knowledge management and Freddy AI Working with stakeholders to deliver a roadmap of improvements What you'll need ...

forefront of AI, innovation and legal technology. An elite international law firm is seeking a Legal Technology & AI Attorney to join its Knowledge Management & AI function, supporting a leading International Disputes practice. This position sits at the intersection of legal expertise, technology and innovation and is ideal … passionate about the future of legal services and how AI can transform the way lawyers work. The Opportunity Working closely with lawyers, knowledge professionals and technology teams, you will help shape and drive the adoption of AI and emerging technologies across the International Disputes group. This is a highly ...

organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring ...

Service request tickets resolution, within agreed SLAs Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business … stakeholders Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management) Feed into Major Incident Management and Problem Management processes as required Execute routine system jobs and processes to support the BAU operation of IT systems Work closely ...

external stakeholders. Identify ways to improve and contribute beyond day‐to‐day delivery. This could be by participating in COP or supporting recruitment. Skills, knowledge and expertise Don’t worry — we don’t expect you to tick all of these when you join, we will work together to define … client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. ...