51 to 72 of 72 Knowledge Management Jobs in England

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items … notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. ...

deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution … automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable ...

reports for Product and Engineering Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols Recommend process improvements that reduce ticket volume, improve resolution quality, and scale … support through automation Knowledge Management: Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows Use AI tools to keep documentation accurate, accessible, and useful as products evolve Support custom reporting and data verification for ad hoc stakeholder requests What ...

up. What You'll Be Doing Design, develop and deploy AI-powered solutions across the organisation. Build AI assistants, copilots, intelligent automation tools and knowledge management solutions. Develop Retrieval-Augmented Generation (RAG) solutions using internal business data. Create scalable AI architectures and support the ongoing management … Looking For Commercial experience building and deploying AI or Machine Learning solutions. Strong Python development skills. Experience working with REST APIs and systems integration. Knowledge of LLMs, RAG architectures, vector databases and modern AI frameworks. Experience with AWS cloud services and infrastructure. Familiarity with Docker and Kubernetes. Experience integrating ...

powered solutions that increase efficiency and productivity. Acting as the link between legal professionals and technology, you'll collaborate with Customer Success and Account Management teams to deliver practical, measurable outcomes. You will engage with senior stakeholders—including Partners, General Counsel, Legal Operations, Innovation, Knowledge Management … firm or large in-house legal team. Experience working with complex legal workflows across transactional, contentious, or advisory matters. Excellent consulting, facilitation, and stakeholder management skills, with confidence engaging senior legal professionals. A genuine passion for legal technology, AI, and transforming legal service delivery. Strong relationship-building, communication ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. … operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding ...

Learning Co-ordinator will be part of a team and will provide support for learning & continuous improvement within the work programme, particularly in the management of the “Insight” reporting tool. Provide support for regulatory interfaces as required, with the Office for Nuclear Regulation, HSE, Environment Agency etc. Promote … wide network and establish working relationships with both internal and external stakeholders to ensure learning is shared effectively and efficiently. Principal Accountabilities: The management of the information from the project (and externally) to enable capture and dissemination of potential learning and improvement opportunities using the “Insight” tool. Provide support ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

customer focussed service desk function for the Council acting as first point of contact for employee, Manager and other service requests Actively promotes knowledge management and self-service to manage customer demands ensuring the Council’s self-service approach becomes embedded and continues to develop Resolves service requests … taking responsibility for progressing the issue to a satisfactory outcome Updates the procedures and processes used within the Service Desk, continually developing the knowledge base and updating the Service Desk scripts/frequently asked questions to ensure continuously improving standards of customer service Proactively builds and develops a positive ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

concepts. Projects include: Enterprise AI Platforms Agentic AI AI Agents Multi-Agent Systems Voice AI Conversational AI AI Assistants Document Intelligence Intelligent Search Knowledge Management Enterprise Data Platforms Workflow Automation AI Product Development Enterprise Software Modernisation You'll work closely with engineering, architecture, product and executive leadership, translating … with one or more: AWS Microsoft Azure Google Cloud Platform (GCP) Enterprise Data Data Engineering Data Platforms ETL Vector Databases Enterprise Search Semantic Search Knowledge Graphs OCR Document Processing SQL NoSQL Streaming Data Software Engineering Strong experience across several of: Python TypeScript Java C# Go JavaScript React Node.js .NET ...

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ...

suppliers to make sure our systems and processes support a joined-up, end-to-end experience. Together, youll help strengthen consistent CRM use, knowledge management, self-service, automation and proactive support, using insight to reduce avoidable contact and improve service quality. Key Responsibilities Were looking for someone … process, technology and data in a complex customer service environment. Youll have experience of leading teams, supporting technology-enabled change, and working with CRM, knowledge bases and wider customer contact technologies. If youre collaborative, practical and motivated by improving the experience for students, colleagues and customers, wed love ...

environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes. This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with … Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service delivery. - Coordinating IT incidents, recurring problem analysis and appropriate escalation. ...

several interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisation. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delivery. … wider business. Support the identification, classification and assignment of ownership for critical data assets. Establish practical governance processes covering data ownership, lifecycle management, retention, protection and access. Build an enduring data governance capability that becomes embedded into day-to-day business operations. Strengthen governance around data access, including role ...

interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisatio n. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delive … wider busin ess.Support the identification, classification and assignment of ownership for critical data ass ets.Establish practical governance processes covering data ownership, lifecycle management, retention, protection and acc ess.Build an enduring data governance capability that becomes embedded into day-to-day business operati ons.Strengthen governance around data access, including role ...

technology, automation and AI-driven solutions. Develop reporting, metrics and insights that demonstrate the value of the legal team. Build scalable frameworks, governance and knowledge management processes. Be the Legal Innovation Champion Stay ahead of emerging legislation and regulatory developments. Help the business understand and respond to changing … wider business stakeholders. Continue Practising Law Draft, review and negotiate a variety of commercial agreements. Provide pragmatic legal advice to business stakeholders. Support risk management and governance activities across the organisation. Who We're Looking For Qualified lawyer with experience in-house or in private practice. Strong commercial contracts ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...

finance, reporting and compliance activities whilst taking the lead on a number of strategic projects.Your responsibilities will include: Supporting the preparation and review of management accounts, financial statements, VAT returns and audit information. Providing management-level review of financial information across a number of entities. Maintaining accurate investment … information and developing efficient systems for the management of financial and corporate records. Supporting company secretarial and corporate governance requirements, including statutory filings and maintenance of company records. Identifying opportunities to improve finance and compliance processes through automation, technology and AI. Leading projects from initial concept through to implementation ...