Head of Operations - MSP
- Location
- Wadhurst, England, United Kingdom
minimum of 3 days per week at the CenCom office, and attendance at client sites or Owlis group meetings as required. Core systems: Microsoft Dynamics 365 for case, project, service and customer records; N-able for monitoring and endpoint management; operational reporting and management information used … CenCom and Owlis. Other systems: Microsoft 365, SharePoint, Teams, documentation systems, supplier portals, purchasing and finance tools, and other group systems. Operational focus: Service desk performance, project delivery oversight, resource planning, operational process, management information, people management, client service escalations, procurement oversight and continuous improvement. Key Responsibilities ...