2nd Line Engineer
- Hiring Organisation
- Jackson Hogg
- Location
- Gateshead, England, United Kingdom
providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies to deliver timely, high quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated … Proven experience in a 2nd Line/Service Desk/IT Support role Strong knowledge of Windows Server, networking, and infrastructure environments Experience with Microsoft 365, Exchange Online, and cloud platforms (Azure) Understanding of firewall, security, and antivirus technologies Experience supporting desktop environments and end users Desirable ...