CRM Business Analyst
- Hiring Organisation
- Marshall Resource Partners Ltd
- Location
- Milton Keynes, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
depth. Several years administering and configuring a ticketing, case management, CRM or workflow platform (for example Zoho Desk, ServiceNow, Salesforce Service Cloud, Dynamics 365, Freshdesk, Zendesk or Jira Service Management), including workflow automation and custom fields. Technical aptitude. A good working understanding of how systems integrate through REST … Deluge scripting. SQL, and experience of reporting from a data warehouse or database. Experience of email-based case management and mail routing, such as Microsoft 365 shared mailboxes. Experience of Agile delivery. Experience of regulated financial services, including vulnerable-customer handling and GDPR (retention, subject access requests ...