Service Delivery & Transition Manager (Project Manager II)
- Hiring Organisation
- UST Global
- Location
- Leeds, West Yorkshire, United Kingdom
- Salary
- £ 80 K
transition of services from incumbent suppliers into a managed services operating model, ensuring a smooth and controlled handover.Develop and execute transition plans including onboarding, knowledge transfer, reverse knowledge transfer, service readiness assessments, and go-live activities.Act as the primary point of contact for service delivery, stakeholder management, governance, escalations … excellence, and business outcomes.SkillsetSignificant experience in IT Service Delivery, Managed Services, Service Transition, or Operations Management. Retail industry experience preferredProven experience leading service transitions, onboarding programmes, and knowledge transfer initiatives within complex enterprise environments.Strong understanding of ITIL processes including Incident, Problem, Change, Release, Service Level, and Continual Service Improvement.Experience managing ...