opportunities for improvement and automation. Document business requirements, user stories, process flows, and acceptance criteria Assist in the design of employee lifecycle processes, including onboarding, offboarding, and HR case management. Support the implementation of ServiceNow HRSD solutions, including HR services, Employee Center, knowledge management, and self-service capabilities. Work closely … Analysis, HR technology, ServiceNow consulting, or process improvement roles. Experience working with ServiceNow HR Service Delivery (HRSD). Understanding of HR processes such as onboarding, offboarding, HR operations, employee relations, and HR case management. Experience gathering and documenting business requirements. Strong process mapping and documentation skills. Experience writing user stories ...