Service Management Coordinator
- Hiring Organisation
- Impellam
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
teams, service desk providers, and external vendors. Contribute to improving the overall end-user support experience through operational excellence and service optimisation initiatives. Required Skills & Experience Strong understanding of IT Service Management (ITSM) principles, operational governance, and service delivery frameworks. Previous experience within a Service Management, Service Delivery … managing stakeholder relationships and facilitating service review or operational governance meetings. Proven ability to coordinate escalations and support major incident management processes. Strong analytical skills with experience interpreting operational metrics, KPI reporting, and service performance data. Excellent communication, presentation, and stakeholder engagement skills. Strong organisational and prioritisation abilities ...