51 to 70 of 70 Problem Management Jobs in the North of England

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

technology professionals who are looking to start or progress their career within IT.If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post … would love to hear about it!Experience/Qualifications· An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes · A good level of Windows operating system experience · Broad technical knowledge of pc’s/laptops/peripherals and their architecture ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

professional services environment. Operating across the firm’s enterprise data platforms, the role sits at the intersection of data architecture, platform engineering, service management, and delivery governance. The Technical Lead will act as the bridge between published data architecture and day-to-day engineering delivery, translating architectural direction into … standards, reusable engineering patterns, and clearly defined work packages for the data engineering team. The role requires close collaboration with data architects, security, service management, internal stakeholders and delivery teams to ensure our enterprise data team provides stable, supportable, scalable solutions that align to business priorities. The successful candidate ...

contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the callers problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively … call lists to ensure all calls are being dealt with effectively and according the service standards Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple ...

/OS Connect EE.Understanding of synchronous and asynchronous integration patterns.Experience implementing secure and resilient integrations between distributed and mainframe applications.Experience with source management and service management tools such as Endevor, Jira, and ServiceNow (SNOW).Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Desired QualificationsExperience … such as TWS (Tivoli Workload Scheduler).Experience working in Agile delivery environments.Banking or Financial Services industry experience.Exposure to enterprise architecture, integration governance, and API management platforms.Mainframe modernization and cloud integration experience would be advantageousPrimary SkillsetIBM z/OSIBM MQCICSDB2COBOLz/OS Connect Enterprise Edition (EE)REST APIsEnterprise Integration ArchitectureMainframe ...

technical teams and external technology partners Supporting infrastructure changes, migrations and improvement projects Maintaining technical documentation and operational procedures Participating in change, incident and problem-management processes Supporting occasional out-of-hours changes and an on-call rota What we're looking for Previous experience within an Infrastructure ...

private cloud environments.* Develop and maintain platform automation using Infrastructure as Code and software engineering best practices.* Implement and improve deployment, upgrade and lifecycle management processes for Kubernetes clusters and supporting services.* Integrate networking, monitoring, logging and security capabilities into the Kubernetes platform.* Support platform reliability through proactive improvement … troubleshooting* Contribute to incident resolution and problem management activities for platform services.* Evaluate emerging technologies and contribute to proof of concept activities.* Support the transition of new platform capabilities into production and drive continuous service improvement.## **Essential Skills/Experience*** Strong Linux administration and troubleshooting experience.* Hands ...

understanding client needs and exceeding expectations. Specification Proven experience in a customer service or support role Exceptional communication skills, both verbal and written. Strong problem-solving abilities with a proactive and inquisitive mindset. Familiarity with incident and problem management processes. Opportunities for professional development and career advancement ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

drive improvements using ITIL best practices. You will supervise day and night shifts on a rotating schedule, develop the team, optimize incident and problem management, and maintain a customer-centric service aligned with ConnexAI’s standards. #J-18808-Ljbffr ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years previous experience supporting … solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution. Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions. Functional Product ExpertiseIn-depth understanding ...

many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years previous experience supporting … solutions. You’ll bring Integrity to make sure to speak up when something isn’t quite right and help discover the right solution. Analysis & Problem SolvingStrong attention to detail and data accuracy.Strong troubleshooting and root-cause analysis skills.Ability to translate business requirements into solutions. Functional Product ExpertiseIn-depth understanding ...

applications. You will help maintain high availability, resilience and security while driving improvements across front and back‐office platforms. The role involves incident resolution, problem management, platform upgrades and service transition, with emphasis on automation, monitoring and stakeholder collaboration across technology and business teams. #J-18808-Ljbffr ...

device management. Windows infrastructure and desktop support. VMware/VDI environments. Networking and troubleshooting. Firewall and switch administration. Backup technologies. Infrastructure troubleshooting and problem management. Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be highly advantageous. You don't need to be an expert in every technology … infrastructure engineer. Desirable ITIL knowledge or certification. Familiarity with ISO 27001. Previous experience working within a regulated environment. Strong understanding of incident, problem and change management. Experience working within formal change-control processes. Experience contributing to infrastructure transformation projects. The Environment The organisation operates within a regulated environment ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...