151 to 175 of 200 Problem Management Jobs in the UK

resolve complex technical incidents, ensure smooth system delivery, and support continuous service improvement across Health and Social Care (HSC) services. Key Responsibilities Incident & Problem Management: Analyse, diagnose, and resolve 2nd-line technical incidents and service requests logged via the ITS Service Desk, ensuring appropriate escalation and compliance with … ITIL service management processes. System Support & Maintenance: Maintain business systems, manage assets, execute configuration/change control, and monitor system performance to ensure optimal capacity and availability. Vendor & Supplier Liaison: Facilitate meetings, track action logs, and interface with 3rd-party software suppliers to ensure service delivery aligns with agreed ...

mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

recoverability and cyber hygiene; meet controls for data privacy, confidentiality and regulatory obligations in trading (e.g., REMIT/EMIR, privacy).* Drive incident, change & problem management; measure and report service health and user satisfaction.**What you bring*** Deep commodities data knowledge, ideally within energy trading, including ETRM/… adoption outcomes that engineering teams can execute.* Strong product and technical judgement across modern data platforms, ingestion patterns, APIs, streaming/batch, schema management, CDC, metadata, lineage and data quality, with the ability to assess what good looks like.* Experience leading cross-functional product delivery through Product Owners, architects ...

while being pragmatic, scalable, and cost-effective.Leading a small internal team of functional and technical specialists, the role emphasises strong vendor and AMS partner management, prioritisation, flexibility, and hands-on leadership.You will work collaboratively with IT colleagues to ensure the platform meets enterprise standards for security, integration, resilience … partners to minimise disruption.Use data, dashboards, and reporting to improve decision making and demonstrate system value to HR and the business.Own incident and problem management for Workday, ensuring timely resolution, clear escalation and continuous improvement.Stakeholder Partnership & GovernancePartner closely with HR leadership, Finance, IT, and business leaders to translate ...

Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts … Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant ...

users. What you'll be doing Maintaining and supporting IT infrastructure in a secure, on-prem environment Troubleshooting and resolving infrastructure issues (hands-on problem management) Developing and deploying new infrastructure capabilities Monitoring performance and improving reliability/user experience Supporting end-user device build processes Communicating effectively ...

Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists. The SME will provide project leadership and 2ndLine applicationssupportcoordination. The post holder will be a key member … across multiple trusts to extensively support applications Experience of supporting strategic planning and delivery Skills and experience Essential Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications Application incident and problem management skills Excellent systems ...

control, and meets SLAs. Lead and support the team, helping them grow, perform well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything … communicator, able to explain technical issues clearly to both technical and non-technical audiences. Customer-focused, with a drive to deliver outstanding support. Strong problem-solving skills, with the ability to identify root causes and implement effective solutions. Exceptional written and verbal communication to keep both the team ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous ...

Manage voice connectivity across Contact Centre, Transport, and external carrier networks. Investigate and resolve incidents, outages, and service issues. Participate in change, incident, and problem management activities. Collaborate with infrastructure, network, and support teams to ensure service stability. Required experience: 5+ years supporting Microsoft Teams Voice and Enterprise ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … internal and external senior stakeholders. • Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. • Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. • Ensure solution delivery is performed according to agreed specification. • Own technical problem management ...

movement of IT equipment while maintaining accurate asset records Carry out basic system administration activities, including support for user and computer accounts Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement Training Information Communications Technician Level 3. IT Technician level 3. Apprenticeship … Friday, 7th August 2026 Start Date Monday, 7th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade Level ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

including weekend activities where required) Track test progress, capture outcomes, and ensure actions are documented Collect and organise validation evidence following tests Documentation & Runbook Management Maintain and update IT recovery plans, procedures, and runbooks Support consolidation of fragmented documentation into standardised formats Ensure documents are version-controlled and accessible … Assist in maintaining IT resilience controls and evidencing compliance activities Support periodic review of TRR-owned controls (e.g. ITSC controls) Track remediation actions through Problem Management or risk systems Provide support for audit and regulatory requests Scenario & Methodology Development Support development of IT recovery test scenarios and scenario ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

validate GNME functionality (eg workflows, data capture processes, validation rules) \n -Facilitate workshops, walkthroughs, and user acceptance testing (UAT) \n -Support incident and problem management by analysing functional issues and identifying root causes \n -Contribute to continuous improvement by identifying opportunities to optimise business processes \n -Produce ...

practices -Configure and validate GNME functionality (eg workflows, data capture processes, validation rules) -Facilitate workshops, walkthroughs, and user acceptance testing (UAT) -Support incident and problem management by analysing functional issues and identifying root causes -Contribute to continuous improvement by identifying opportunities to optimise business processes -Produce and maintain ...

Responsibilities Drive adoption of SRE principles (SLOs, error budgets, toil reduction). Establish observability and monitoring standards. Lead automation‐first operations. Improve incident and problem management maturity. Partner with software and infrastructure engineering teams to embed reliability into the product lifecycle. Establish SRE governance, standards and operating model. ...

Clearance Level: High - DV Developed Vetting UNLEASH YOUR POTENTIAL You provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, CSI, and CR work. Are you ready for your next challenge? Leidos 2nd line engineers conduct repairs on all systems that Leidos ...

involves providing L2/L3 production support, ensuring platform stability, and troubleshooting incidents. This is a fast-paced environment demanding expertise in incident and problem management. The ideal candidate will have strong skills in SQL, Splunk, Unix/Linux, and experience with ITSM tools. You'll also monitor system ...

Intune and Microsoft 365. Support Cyber Essentials and Cyber Essentials Plus activities. Carry out maintenance, patching and monitoring. Resolve complex incidents and support problem management. Maintain documentation, asset records and security standards. About You You will have strong experience in 2nd line IT support, excellent troubleshooting skills, and good ...